Film Camera Store Avis 

Absolute scam artists. Camera I bought was meant to be near mint but was it arrived in very bad quality and was an joke to call that mint. I emailed for a refund multiple times and was just ignored. Luckily, I paid with credit card so claimed my money back. Avoid at all costs

Finally got a response after 3 weeks for a return address, so I returned the unopened package (as I didnt end up needing it), paid for my own postage, got a delivery proof it's been delivered, and guess what, it's been more than a month now and I still haven't got my refund, chased multiple times on email, no response like I'm speaking to a wall!! This company is a certified scam and thief.

Ordered and everything arrived a day before expected delivery. Nice protective packaging and plenty of bubblewrap around camera. Seems clean and all in working order.

DO NOT BUY FROM THIS STORE. SCAMMER.
Allegedly owns 5 business. Doesn’t respond.
Not sent goods but of course taken money. Reported to Fraud and local police.

Great service camera exactly as described and boxed.

Good service exactly what I was looking for. Speedy delivery

I had an old Olympus OM10 film camera which I wanted to sell. I contacted several companies for quotes and Film Camera Store came back the highest offer. I was a little apprehensive after reading some of the reviews, but sent the camera off anyway. Within a day, Eilidh came back saying the camera was accepted and the agreed amount was in my bank account the next day. From my experince, you can sell your old kit to this company with confidence.

The camera never arrived. To ask how it went seems like a joke.

Love my camera it is perfect. There was a slight delay to delivery but they sent me a free film as an apology which was really
Sweet 🫶 reccomend x

Camera arrived on time well packaged and in great condition

This is a one person company hence why there is delay in communication and delivery. The custom service isn’t the same as a big company but the product I received work fine. My order wasn’t complete and I had to email again but did get it a week later.

Great service & great product! Can't fault at all.

Avoid at all costs.
I purchased a camera just before Christmas with 24‑hour delivery promised. Despite this, it took nearly a week just to be dispatched.
When the camera finally arrived, it was in no condition to be used. I sent several emails to customer support, all of which were ignored until I hinted at taking legal action. Only then did I receive a response.
I was instructed to return the camera at my own expense, which I did immediately. After they received it, there was no communication for over two weeks. Despite having the camera back, they failed to process a refund in a reasonable timeframe.
I eventually received my refund more than a month after the original purchase.
The most concerning part of this experience was being told that they do not guarantee that certain parts of the camera will work — which is completely unacceptable for a product sold as functional.
You have been warned. Do not trade with this company, and pay close attention to the one‑star reviews — they reflect my experience exactly.

They helped re route, and provided a great product! Would recommend!

Ordered a small item well in time for Christmas 2025 on the 17th, paying £8.00 for express courier and was told on the 19th that my item (a present for my daughter) was on its way.
The tracking information via The Shop was ambiguous so I sent two e-mails asking for clarification that went unanswered.
Eventually the item arrived on December 29th via Evri. Their tracking showed that Evri received the parcel at 17.41 on the 22nd at a ParcelShop.
Read the reviews on TrustPilot, there's plenty of 1 stars, whereas the 5 stars don't look genuine to me.

They have a secret extended returns policy over Christmas which they only honour if you’ve enquired about it, a difficult feat with no knowledge of its existence. They refuse to accept a return despite it being within 14 days of receiving the item as a gift. Slow, unhelpful and accusatory customer services. There are far better camera stores out there who actually care about their customers and cameras and not just getting and keeping money. I'm also pretty sure they have biased moderation on their onsite reviews so I'd take them with a pinch of salt and trust what's here instead.

Unbelievable. The camera arrived broken, and when I tried to contact them, they haven’t responded to any of my emails, knowing I needed it to travel to Brazil. With a broken camera! It also doesn’t come with lens cap, failed to mention that. I work in the photographic industry, and I would never recommend that careless sloppy service.

Lovely service, fast delivery, and a beautiful camera my partner loves it! Thank you so much

I would avoid using this company. I ordered a near mint condition K1000 which was premium priced. When the camera arrived the condition was absolutely not as described. Returning the item at my own cost, and then having to chase repetitively for my refund, was not the best experience.