FitBoutique Avis 

Recently bought Onyx foldable reformer, I still need more time to get used to doing Pilate on reformer, the reformer looks pretty solid and durable , so far I wouldn’t get anything to complain about machine itself.
However I would suggest two of things as below:
1.I don’t think one delivery person would handle it as customer requires.
2.If there’s video of how to assemble the reformer would be much helpful than instruction booklet.

One of the best customer service experiences I have ever received. Fast , reliable and really informative. The quality of the Pilates machine is fantastic

Great reformer and responsive helpful staff.

I am enjoying using the machine 3 to 4 times a week at home. No gym memberships and no travelling time
It came with all the bits you need, ball, box, small hand weights & jumping board.
So easy to use.

I received my Onyx reformer on October 9th, 2025 only 4 days after ordering it. I'd left a review after setting it up, but am updating my review now that I've been using it. This reformer has been a life changer. I've had extreme health issues over the last year that have restricted what exercise I can do. Reformer pilates has been amazing! This reformer is such good quality, I love it! The main reason I bought the FitBoutique one, was that it had 6 springs, looked better for a man to also use and had the shipping included. I'm so glad I did! It is wider, and my husband is now also using it - and loves it. I couldn't get him interested in exercise until now. It is such high quality, though it's not quite as padded as another brand I'd tried, but still good. The Pilates Project ap is also great! I love that every movement is affective, but gentle and doesn't cause any pain. This is an expensive purchase, but so beneficial to myself, and my husband, so it's an absolute investment.

The customer service from Fitbotique especially from Aj is outstanding – the team is very responsive and helpful in responding to my enquiries.

Very happy with my experience and the quality of the machine. The customer service has been amazing. The delivery was about 5 days to my door. The reformer itself is really nice and I’m so excited to start using it.

It was all about the customer service. Communication is the key and they do it so very well.

I only ordered my reformer today but I’m
Very impressed with the speed and friendliness of the customer service - I read many of the other reviews from
Different companies and decided to go with FitBoutique - I wasn’t disappointed.

Speedy and clear communication with very fast delivery tham I expected.

I recently bought an Ivory Reformer, and I can’t believe how fast the delivery was. It got delivered to Sydney within 2 days.
This machine is slim and not bulky like some out there. It glides very smoothly and OMG the quality is immaculate! I’ve used it twice and am already in love with it.
The Fitboutique company is fantastic to deal with. I have done a lot of research, and by far, they are the best out there. Not only did I get free delivery, but I got a few accessories for free and a two-month free workout class from the app. That’s top-notch, man!
Ajay was my contact, and he was so helpful and very prompt when I asked about the product. From the ordering to the delivery and the after-hours response, I can not praise him enough.
Thanks, Ajay, and the Fitboutique company. I will definitely recommend you guys to my family and friends if any of them are looking to buy one.😀😀

Delivery was super fast, they communicated so well and I can’t wait to put my Pilates room altogether today!

I ordered my machine after many months of debating which company to buy from, when I saw FitBoutique was having a sale I made my decision to buy the Ivory folding reformer.
I received my reformer 7 days after ordering, which I was so impressed with.
Setup was easy, although the instructions didn’t exactly match the reformer I purchased, it was easy enough to work out. I did need help though as it is very heavy!
The machine is comfortable to use, the bed is probably not as cushioned as another brand I’ve used but it’s fine. The machine glides well and the hand/feet straps are really soft.
The quality is amazing and I’m really excited to continue using my machine for many years to come!

Fantastic machine - quality is excellent and it looks great! Really easy to set up and use. Love it!

The customer service is top notch.
They answer all my questions and even re sending my bottle of oil that was leaked all over.
But the reformer itself has good material. Even oil comes off easily with just a wipe.

Love the reformer..so smooth and quiet.
The instructions to assemble could've been better so that we didnt have to carry the whole 75kg reformer upstairs. The carriage would've come apart easy as the first step to assemble.

very quickly dispatched, well packaged

Finally took the plunge and purchased the Sienna reformer for home. I am super impressed with the machine, it feels good quality and value for money. I've used the app as well, felt like I was in a class, really enjoyed it.
Delivery to regional WA was also super quick. Thanks Fit Boutique

I purchased the Maple reformer and it’s even more beautiful in real life than online. I decided to buy a reformer after using one in a studio and I have to say I prefer mine. It came in 12 days which was excellent, and was super easy to set up. I’ve seen a few people be concerned in the reviews as to whether you can feel the fold but the wheels aren't positioned over the join so it is a completely smooth ride.
The straps are padded which is also nicer than the studio.
I’ve used a few apps and the instructors on Pilates Project have a huge focus on form. Due to this over the past few weeks I’ve seen a dramatic change in my posture, flexibility, and overall tone. It’s actually incredible.
I’ve had a few questions and the customer service has been above and beyond.
Overall I’m incredibly impressed and thankful I purchased the machine … can’t recommend enough!

My reformer arrived quite quickly and everything was there, easy to set up, and I love it. The wood and beige blend in my decor it looks great. I love using it it’s very smooth..