Josh was really helpful, and upgraded the delivery to next day, and helped with the warranty process. Great service, product arrived next day and pleased with it. Definitely recommend buying fro... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My order I received had a box of brad nails that were the wrong size, the problem was dealt with very quickly by Josh Scott who sorted me out a replacement asap!. I felt this deserved a decent review... Voir plus
L'entreprise a répondu
Good overall. Only criticism is packing. Just wrapping a cardboard sleeve around a drill battery and then leaving it loose in a larger cardboard box isn't great, although it arrived unscathed.
L'entreprise a répondu
Delivery was prompt, I made an issue ordering the wrong item and Josh was really helpful in resolving this and getting the item I should have ordered out. DX the delivery company left item outside a d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'outillage
- Magasin de bricolage
- Fournisseurs d'équipement de forage
- Fournisseur d'équipement électrique
- Magasin d'accessoires hardware
- Magasin de rénovation
À propos de Fixings Store
Écrit par l'entreprise
Welcome to Fixings Store, your one-stop destination for all your fixing and home improvement needs. We are an online business dedicated to providing fixings, power tools, hand tools and home improvement accessories. With a wide range of shopping departments and a commitment to customer satisfaction, we strive to be the go-to platform DIY requirements.
Our History
Born from our 20,000sq/ft premises in Ashford, we come from a business group with over 30 years of experience distributing fixings and construction consumables to some of the largest national infrastructure projects of recent times. We even manufacture our own goods such as drill bits, cutting discs and screws!
Our customer base is diverse, ranging from DIY enthusiasts to professional builders, contractors, and tradespeople. We serve homeowners and individuals looking to tackle home improvement projects, as well as construction companies and businesses in need of bulk fixing supplies. Our user-friendly website and streamlined ordering process make it easy for anyone to find and purchase the products they need with just a few clicks.
Our Values
At Fixings Store, we believe home improvement and the construction industry should not be at the cost of our planet. Energy usage, waste generation, air pollution, water consumption and habitat destruction are the adverse effects of building and renovations despite new regulations.
It’s our mission to bridge the gap between our customers and the environment by funding tree plants, carbon avoidance projects and renewable and nature-based projects with every order through our connected climate partners. Learn more about our current reforestation project here.
Our Vision
We have an ambitious vision for the next five years. Our goal is to establish ourselves as a leading and anchored name in the trade and home DIY sector, not only in the UK but also across Europe. We aim to be the go-to destination for individuals, businesses, and contractors seeking high-quality fixing products and services.
To achieve this vision, we are committed to providing some of the greatest buying and installation and tutorial guides available in the industry. We understand that navigating the world of fixings can be overwhelming, especially for those new to the trade or DIY projects. That's why we want to empower our customers with comprehensive guides that simplify the process of selecting, purchasing, and installing fixings. By offering expert advice and practical resources, we aim to enhance our customers' confidence and knowledge, ensuring they make informed decisions for their projects.
Why Fixings Store?
Écrit par l'entreprise
- You Shop = We Plant 🌳
- Many of us in Great Britain are worried about the impacts of climate change on future generations. Our reforestation commitment will connect our enthusiastic home renovators, contractors and tradespeople with the planet we build on, through simply shopping on our website.
- Your New Trusted (and experienced) Supplier
- Whilst we're a relatively new start-up digital business, we bring over 3 decades of experience and knowledge to our website and customers. In that time we've seen the market change with new techniques, practices and brands that have revolutionised the way the construction and DIY sector has operated.
Coordonnées de contact
Technology House, Brunswick Road, TN23 1EN, ASHFORD, Royaume-Uni
- 01233 344940
- info@fixingsstore.com
- fixingsstore.com
4,4
Excellent
493 avis
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My shipment of gun nails arrived…
My shipment of gun nails arrived quickly, very pleased with the service.
10 mars 2025
Réponse de Fixings Store
Hey Anthony, thank you for the review - super happy to hear it landed quickly and safely.
Have a great week.
All the best,
Christian C.
Réponse de Fixings Store
Thanks ever so much for the review IT Building Work!
All the best,
Christian C.
Réponse de Fixings Store
Many thanks for your review David, glad to hear it!
All the best,
Christian C.
Tool as described and delivered ahead…
Tool as described and delivered ahead of schedule.
8 mars 2025
Réponse de Fixings Store
Thanks very much for the feedback Keith. Glad to hear it arrived earlier than expected 👏
Have a great week and hope to serve you again soon.
All the best,
Christian C.
Value and service
7 mars 2025
Réponse de Fixings Store
Thanks very much for the feedback ABS!
Have a fantastic week and we hope to serve you again soon.
All the best,
Christian C.
We had a rusty old shovel and this is a…
We had a rusty old shovel and this is a replacement.
Easy to manoeuvre around website. We also have a Rough Neck product for the garden and we are extremely pleased with this product. Many thanks
8 mars 2025
Supurb customer service
All my fault.. ordered the wrong think.. couldn't of been more helpful.. picked up the day after.. very helpful staff 10/10
6 mars 2025
Will not use this company again
Will not use this company again. Lost a days work as item was not delivered even though they say it's 24 hour delivery. 3 days later still waiting for my delivery. Not impressed 😕.
1 mars 2025
Avis spontané
Réponse de Fixings Store
Good afternoon Ian,
First of all, let me start by sincerely apologising for the experience you've had with us. As you can see from our recent feedback, this is far from the standard we set for Fixings Store, so it's a real shame we've fallen short here.
I am struggling to locate your order with us as you haven't provided an order number, but I believe I have located it. I have requested more information from you via TrustPilot to confirm my findings, but I have yet to hear back.
Our delivery section states that orders placed on a Saturday should expect to be delivered as early as Tuesday the following week, depending on the stock status. Looking back on your order I believe you placed the order with us at 11:00pm on a previous Saturday, and our delivery tracking shows it was signed for on the following Wednesday.
Our couriers should have achieved delivery on that Tuesday as we stated, so this is something we will take up with them in our next meeting.
I appreciate it didn't work out as planned on this occasion but please do keep us in mind for future, I would love to have the opportunity to win back your trust.
Have a great weekend.
All the best,
Christian C.
I ordered the wrong item and had to…
I ordered the wrong item and had to send it back no fuss. No drama
22 février 2025
Réponse de Fixings Store
Thanks ever so much for the star rating and feedback Douglas - mistakes happen and we're here to help. 😇
Looking forward to serving you again soon - have a great week!
All the best,
Christian C.
Réponse de Fixings Store
Hi Jim,
Thanks very much for the star rating and feedback! Glad to hear you like the speedy service! 🚚💨
Have a great rest of your week!
All the best,
Christian C.
Réponse de Fixings Store
Many thanks for your star rating and comments Daniel!
We stock a wide range of Paslode nail and gas kits so please do keep us in mind for future, we'd love to serve you again soon.
All the best,
Christian C.
Item is what we requested good quality…
Item is what we requested good quality and good company with good communication speedy delivery will use again
24 février 2025
Réponse de Fixings Store
Many thanks for your star rating and comments Craig, that means a lot.
Have a great week.
All the best,
Christian C.
Excellent in every respect
Excellent in every respect. Items I needed were in stock and at the best price I could find. Ordering was easy and delivery by fed-ex was on the third day of the 2 to 4 day promised ‘time slot’, so very good. Packing was excellent and the items arrived in perfect condition. My thanks to Fixing Store.
25 février 2025
Réponse de Fixings Store
What a wonderful review! Thanks ever so much for taking the time to provide such amazing feedback.
We look forward to serving you again soon.
All the best,
Christian C.
Réponse de Fixings Store
Thanks ever so much for your feedback Nicki - we really appreciate it!
All the best,
Christian C.
Réponse de Fixings Store
Thanks ever so much for your feedback David, we really appreciate it.
All the best,
Christian C.
Super website with great range of…highly recommend
Super website with great range of products at reasonable prices. Very easy and smooth ordering process. Excellent customer service as kept up to date with my confirmation of my order and very quick delivery.
20 février 2025
Réponse de Fixings Store
Thanks ever so much for your star rating and comments, Maxine. The team is dead chuffed to receive this! 🎉
Looking forward to serving you again soon.
All the best,
Christian C.
A very Swift order response.Many thanks
21 février 2025
Réponse de Fixings Store
Thanks ever so much for your feedback Bruce, means a lot!
Have a great week.
All the best,
Christian C.
Réponse de Fixings Store
Thanks very much for your feedback and star rating, Tony. Glad to hear that delivery came promptly and the purchasing experience was easy to use.
Looking forward to serving you again soon!
Have a great week.
All the best,
Christian C.
I ordered a paslobe nail gun
I ordered a paslobe nail gun. The nail gun is great . And the service was spot on . Thank you team
15 février 2025
Réponse de Fixings Store
Thanks ever so much Alan, we really appreciate it!
All the best,
Christian C.
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