Flamerite Fires Avis 

Darren at flame right helped me save time and money by identifying an issue with my fire, helped me all the way with prompt attention, outstanding customer service and knowledge. I can’t thank him enough and if I could give 10 stars I would, thank you Darren for helping me .

Superb customer service - problem sorted very quickly

Excellent customer service that went above and beyond.
I had purchased a fire from Heatforce, in Llanishen, Cardiff which we could not get to work. They were unable to help me so I contacted Flamerite fires, spoke to Natalie who was extremely helpful and went out of her way to find a remote for our fire( which had not been provided by Heatforce )
Huge thanks to Natalie as we now have a functioning fire

Excellent customer service following a problem with the remote control for the fire.
Thank you to Darren and Natalie for sorting out the issue very efficiently.

We purchased a Jaeger 1360 wall mounted fire almost four years ago. To be honest we've been thrilled with it. It looks modern, stylish and certainly gives our lounge a feeling of warmth and cosiness from its realistic flame effect.
However, when we changed the batteries in the remote, we couldn't then match it up again with the fire. Spoke to Natalie at Flamerite and she asked me to pop the remote in the post, so they could check it out. Just five days after posting the remote we were very pleasantly surprised to receive a brand new replacement, free of charge! Put the batteries in, followed the instructions and the new remote matched up to our fire straight away.
Thank You Natalie and Flamerite for your Excellent Customer Service!!!

Completely finishes the room outstanding top quality different lighting sequences brings it to life would recommend it to anyone 5 🌟

Aunt bought electric fire from stockist at Polhill. Very pleased with product, does exactly what she wants, easy to install. Only thing was I was given the job of arranging the logs etc and no one could agree with what looked best as there was so many ways to do it!

Good sales service in Newcastle Fireplace Centre. Fire delivered after 2 weeks. Once installed looks fabulous, really enjoy the different colours and tones. BUT installation instructions not particularly helpful and placing the glass front in the appropriate position was difficult (under threat of it shattering at any point in time)! Hopefully, the glass will not need to be removed in the future.

Very nice fire supplied and fitted by Chatsworth fire and Stoves in Chesterfield. I found initially setting the app a bit of a problem, but that was me reading the instructions incorrectly.
The only thing I would have have liked is a Remote control as my wife is not an App user on her mobile phone and gets a bit annoyed.

We met Simon at Stafford Fireplaces and we was very welcoming, very knowledgeable about what type of fire would suit our home, he organised a survey to make sure it would suit… the installation went very well, workmen also knowledgeable and very clean

The fire was delivered sooner than we expected. It was the wrong model but the issue quickly rectified without issue. It is a quality product. It looks stylish and substantial. It is easy to operate and the app is easy to manage. Very helpful staff when called up company to register product. Would strongly recommend.

Great looking fire and performs as stated.
During fitting two side plates were found to be the wrong size and we are having to wait for them to be made and delivered.
Quality control issue there methinks

Super product with a very good flame effect. Quick and easy to set up.

Fantastic service and great value for money would recommend to family and friends

I found the tradesmen to be very helpful and didn't keep coming to you all the time. They let you browse at your leisure.
Also the installation guy was very polite and did a brilliant job at fitting my fire and surround.

Absolutely top class from Darren. From first contact through to resolution. Kept me informed . Accepted responsibility. Suggested conclusion. And carried out the action required. Again must emphasise absolutely top class.

I am absolutely delighted with the Flamerite Atlas 1000 that I bought recently through Coeval Fires of Dover, Kent, UK. This is a TOP quality product and I am 'over the moon' with it's beauty, elegance and functionality.

I had a problem with my fire remote control and it was sorted in just over a week, with no charge. Excellent service and I can highly recommend this company.

Absolutely wonderful customer experience-diagnosed the fault and part supplied within 24 hours ! Fantastic would highly recommend this company. Thank you for your help.

My compliments to Flamerite for the service provided by Natalie for her cheery and patient help explaining how to install a new control for one of your fires. Many thanks.

Unfortunately my fire is old and your from stock instruction sheet lacked pictures for a novice, but Natalie remedied that for me.

Gerry Parker