Flamerite Fires Avis 

389
•
TrustScore 4.5 sur 5

4,4

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Noté 5 sur 5 étoiles

We had been looking for a new fire & fireplace for some time and had visited lots of different stores and looked on line before finally buying our flamerite fire. We certainly made the right choice. T... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We purchased our fire through the Knowle store - the staff were patient and certainly not pushy when we were a little vague about what we wanted!! Fitting was a dream - two great guys just before C... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Having toured lots of suppliers and shops, looked at dozens of fires, we finally chose Some suppliers quoted six weeks delivery , but at the most competitive price and a few days after our orde... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We have just purchased a Flamerite Ennio 3 fire through Flames of Hull. We haven't used it for heating yet but we are enjoying the amazing flame display. It's quiet and incredibly realistic. It look... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de cheminée

Écrit par l'entreprise

Flamerite Fires was established in 1999 in the historic city of Lichfield, carrying on a thirty-year family tradition of producing British made electric fires. Over its 21-year history we have won numerous awards in the UK and abroad. We have gained an unprecedented reputation for our integrity, excellent customer service and support for the independent retail sector. Our singular focus is unrivalled, producing high quality innovative electric fires and fireplaces made to the highest UK & European standards (BS-EN


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4,4

Excellent

TrustScore 4.5 sur 5

389 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,4

Tous les avis

(389)

1 avis reçu au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent product and first class…

Excellent product and first class service.
Delivery date was earlier than expected and delivery driver was really helpful.

5 septembre 2022
Avis spontané
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Réponse de Flamerite Fires

Good Morning Graham,
Thank you for taking the time to give us a 5* review, It's great to hear customer feedback on the products we manufacture and the service we provide.
Kind regards,
Natalie.

Noté 5 sur 5 étoiles

Critique of Flamerite Fire

We were absolutely delighted with our new Flamerite Fire. The log effect electric fire that was installed in our lounge looks very realistic but more importantly emits a warm inviting glow. It now makes the whole lounge far more agreeable and homely. We consider the fire to have been an excellent purchase and only wish we had taken this action at an earlier date given the obvious beneficial outcome.

19 août 2022
Avis spontané
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Réponse de Flamerite Fires

Good Morning Mr Forey,
Thankyou for your positive feedback on our products.
I'm so glad to hear that you are pleased with your new Flamerite fire.
Best regards
Megan

Noté 5 sur 5 étoiles

Amazing customer service

I had a very unusual request which was dealt with amazingly by Megan. We purchased an electric fire suite which consisted of a flamerite fire which we love. Unfortunately our crazy dog took to licking the handle of the tray at the bottom!! This inturn caused it to tarnish. I was put in contact with flamerite and what a refreshing, professional experience it was. Megan was extremely prompt with dealing with my problem (along with seeing the funny side of our strange dog) and she offered to send a new tray out 1st class that day, which I received the next. Excellent, prompt friendly service.

21 septembre 2022
Avis spontané
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Réponse de Flamerite Fires

Hi Clair,
Thank you for your 5* review,
I'm really pleased you were happy with the service provided and that we were able to get things sorted for you.
Kind regards,
Megan.

Noté 5 sur 5 étoiles

Attractive, efficient and easy to use electric fire

Bought my very nice Flamerite electric fire to replace an old and unattractive gas fire. I am thrilled with the new one - looks remarkably like a real wood fire with gently flickering flames - not overdone and it looks inviting/warming even when the actual fire is not switched on. Two heat levels and an adjustable level makes for an easy to use, attractive and efficient heat source.

12 septembre 2022
Avis spontané
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Réponse de Flamerite Fires

Good Morning Prue,

Thank you for taking the time and giving our products a fantastic 5 star review,
Kind Regards,
Natalie.

Noté 5 sur 5 étoiles

I purchased my fire when buying a new…

I purchased my fire when buying a new fireplace from the living room at wakefield.the whole package is a truly comforting sight for me when i sit down in the evening and feel so cosy and warm .it is easy for me to use with arthritis and looks so realistic!

8 septembre 2022
Avis spontané
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Réponse de Flamerite Fires

Good Afternoon Mrs Eyre,
Thank you for your 5 star review,
It's great to hear customers feedback on the products we Manafacture,
Kind regards,
Megan.

Noté 5 sur 5 étoiles

The fireplace is solid and looks…

The fireplace is solid and looks fantastic both on and off, the only disappointment is that the app often cannot find my fire and as there is no remote I have to get on my hands and knees to adjust it. Apart from that I cannot complain.

22 septembre 2022
Avis spontané
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Réponse de Flamerite Fires

Good Afternoon Dianne,
Thank you for your 5 star review,
If you would like to contact the office on 01543 251122 and we would be more than happy to go through the app with yourself.
Kind Regards,
Darren

Noté 5 sur 5 étoiles

Focal point for the room & easy to install

Ordered our Flamerite fire and it was available much quicker than expected. It was easy to instal ourselves into my parents house and has become the focal point of the room. The controls are easy for my 90 year old father to use and he’s thrilled that he can have the flame effect without heat if he wants. Makes the room look much more cosy on an evening. Would definitely recommend.

3 septembre 2022
Avis spontané
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Réponse de Flamerite Fires

Good Afternoon Jacqui,
Thank you for taking the time and giving us a fantastic 5 star review,
Kind Regards,
Darren.

Noté 5 sur 5 étoiles

Can't speak highly enough of the…

Can't speak highly enough of the customer service provided by Flamerite. Recently purchased a house with a Flamerite fire in situ but without a remote control. Rang the company who immediately sourced a remote and provided instructions how to synchronise it with the fire. Thank you for excellent support.

16 septembre 2022
Avis spontané
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Réponse de Flamerite Fires

Good Morning Mr Morris,
Thank you for taking the time reviewing our customer service,
As a small family business we pride ourselves on excellent customer service.
Kind Regards,
Darren.

Noté 5 sur 5 étoiles

The fire is a great centre piece that…

The fire is a great centre piece that added the finishing touch to our living room. Looks great and cannot fault the quality of the product.

21 septembre 2022
Avis spontané
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Réponse de Flamerite Fires

Good Morning,

Thank you for taking the time on giving our product a fantastic 5* review,
Kind Regards,
Natalie.

Noté 5 sur 5 étoiles

Having had our Gotham fire fitted we…

Having had our Gotham fire fitted we noted a small scratch on the front glass.
One call to customer services and a replacement was organised no quibble at all.
Very pleased with the overall effect and features of the fire.

14 septembre 2022
Avis spontané
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Réponse de Flamerite Fires

Good Morning Mr Bramley,
Thank you for the 5*review regarding our product and customer service,
Very much appreciated,
Kind Regards,
Megan.

Noté 5 sur 5 étoiles

Arlo 22

Great experience having an Arlo 22 fire fitted through the Fireplace Thatcham - the fire looks amazing and was so quick to fit.
Great range of products available, made it so easy to get exactly the electric fire we dreamt of

25 août 2022
Avis spontané
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Réponse de Flamerite Fires

Good Morning Barbara,

Thank you for taking the time to give us a 5* review,
Kind Regards,
Natalie.

Noté 5 sur 5 étoiles

Flamerite electric fire

The shop from where we bought the electric fire (Woodglow Broughton in Solihull) was excellent with clear and helpful advice. The fire was installed with little inconvenience and looks really good. It is easy to work either with a remote control or a ‘phone application. It provides adequate heat and the flame display is very realistic.

20 septembre 2022
Avis spontané
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Réponse de Flamerite Fires

Good Morning Andrew,
Thank you for the fantastic review regarding the service from our retailer and product,
Kind Regards,
Darren.

Noté 5 sur 5 étoiles

Fire looks amazing.Brilliant service…

Fire looks amazing.Brilliant service from Dean and Andy and young lady whose name I didn’t get. Geoff who fitted it did a fantastic job and left no mess.
Told a couple of neighbours who hopefully will go to them.

23 août 2022
Avis spontané
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Réponse de Flamerite Fires

Good Morning Angie,
Thank you for taking the time to carry out a 5* review.
Kind Regards,
Megan.

Noté 4 sur 5 étoiles

Very stylish and efficient fire.

Fire looks quite lifelike and neat. Basic use is quite therapeutic.
With current utility prices use is minimal at present.
JTA Fireplaces who fitted device were professional and knowledgeable.

18 août 2022
Avis spontané
Logo de Flamerite Fires

Réponse de Flamerite Fires

Good Morning Mike,
Thank you for taking the time to give our product a review,
Many Thanks,
Kind Regards Natalie.

Noté 5 sur 5 étoiles

Bulbs

Emailed company this morning to ask where i could purchase replacement bulbs for my Luns 1200 fire, within half an hour i had received a response saying they would send me out replacements.
This company is brilliant, fantastic response times and extremely helpful. Darren went out of his way to help, is a credit to the company. We'll done all of you.

9 septembre 2022
Avis spontané
Logo de Flamerite Fires

Réponse de Flamerite Fires

Good Morning Mrs Harvey,
Thank you for taking the time to give us a 5 star review,
And we are really pleased we were able to help,
Kind Regards,
Darren.

Noté 5 sur 5 étoiles

Spoke to Darren this morning to source…

Spoke to Darren this morning to source a new remote control for our 6 year old fire and he could not have been more helpful. He is a credit to your company. Excellent customer service
The fire has been fantastic and I would defiantly recommend buying a Flamerite fire

5 septembre 2022
Avis spontané
Logo de Flamerite Fires

Réponse de Flamerite Fires

Good Afternoon Mr Allen,
Thank you for your fantastic 5 star review,
We are really pleased we were able to assist yourself,
Many Thanks,
Kind Regards,
Darren.

Noté 5 sur 5 étoiles

Great fire Great service

We are delighted with the electric fire that we purchased from your company.This fire was purchased to replace our gas fire which we rarely used.It will be nice and cosy in the winter months to have the flame effect on to complement the central heating.It is a great looking fire and sits nicely in our fireplace.
From purchase to fitting was easy and professional and to top it all it was competitively priced.
Thanks for everything we are truly satisfied.

16 août 2022
Avis spontané
Logo de Flamerite Fires

Réponse de Flamerite Fires

Good Morning,
Thank you for taking the time and giving us a fantastic 5 star review,
We're really pleased that you are delighted with your product.
Kind Regards Megan.

Noté 5 sur 5 étoiles

Glazer 1500 Authentic Woodland with…

Glazer 1500 Authentic Woodland with Nitra Flame.
Fantastic fireplace with effects. Fits in great with a 55” TV.
Bought in Superdec Whitehaven who also arranged fitting and building of media wall. Great product and service from all.

8 août 2022
Avis spontané
Logo de Flamerite Fires

Réponse de Flamerite Fires

Good Morning Mr Piper,
Thank you for giving our product a 5* review very much appreciated,
Kind Regards,
Darren.

Noté 5 sur 5 étoiles

Delighted

We purchased our fire during the start of the heatwave so we have not really had a chance to test out the heating capability of our Gotham 750. This is an imposing fire with a beautiful bespoke white marble fire surround put in through Stafford Fireplaces and Stoves. The colour changes look fantastic and our lounge is transformed,
A tip for would be purchasers is to go into the shop with pictures of your current room and fire to be replaced. This was enormously helpful and advice given was A1.
With the long Summer heatwave, we still have not tested the heating though!!

6 août 2022
Avis spontané
Logo de Flamerite Fires

Réponse de Flamerite Fires

Good Morning,

Thank you for giving our product a 5 star review,
Kind regards,
Megan.

Noté 5 sur 5 étoiles

From ordering to fitting everything…

From ordering to fitting everything went as expected. I asked them to fit colour changing lights on the surround & it looks fantastic.

5 août 2022
Avis spontané
Logo de Flamerite Fires

Réponse de Flamerite Fires

Good Morning,

Thank you for taking the time and giving us a fantastic 5 star review,
Really pleased that you are delighted with your product.
Kind Regards Natalie.

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