FMG Avis 

Stay well clear of fmg Doncaster. Car went in for repair in may after being in a accident. Well got it back in a worst state than it went in. Paint job very shoddy. More paint in the car than the outside. Only half the repairs completed.Have a complaint in with them since then but as usual no response. Please don't give them your business if you value your car guys

Professional job from the first phone call to the job being completed

Excellent service my car was fixed came back like it was brand new, the updates and customer service are exceptional, would recommend fmg to everyone, thank you for your amazing service.

Great service and professional.

FMG Services – Very disappointing experience

Unfortunately, my experience with FMG Services has been extremely disappointing.

The quality of the repair work was poor, with parts not being fitted correctly on multiple occasions. My vehicle also sustained a dent while in FMG’s care, adding further frustration to an already poor experience.

My car had to be returned three separate times for the same repair work, because the work had not been completed correctly. This resulted in significant delays, inconvenience and a considerable amount of time spent chasing and returning the vehicle.

When the car was finally returned, it was late, only had around half a battery charge, and had not been cleaned properly.

I appreciate that mistakes can happen, but the combination of poor-quality workmanship, parts repeatedly not being fitted correctly, damage occurring while the vehicle was in their care, repeated returns for the same repair and delays is simply unacceptable.

Overall, a very frustrating and disappointing experience. I would expect much better quality control and customer service from a company entrusted with repairing customers’ vehicles.

Excellent service on a tight schedule with a motoring holiday imminent. Deadline met and work done well. Catherine was our champion.

The staff at FMG were most sympathetic and helpful as my car had been moved to them after recovery by the Police.

Easy communication from start to finish with helpful updates A+

Hi, This review is to warn people about this motorway service. On the 39 july my motorcycle broke down on the M62 east bound(it had blown a fuse) I costed to a stop at the beginning of the service road to Birch servises, With in 5 minutes the agency car pulled up behind me the man asked what was wrong , I told him it had blown a fuse and then another so I must have a short some were I said I was in the AA but he said they could not pick me up as i was in alive lane and he had a tuck coming in 5 mins, He said I would have to pay and I said ok, the truck arrived and we loaded it on I got in the cab and we drove 150 yads into the sevices. Then he phoned someone and the told me I must pay £192 for the remove ale, I had phoned the AA and the man arrived as we took of the bike, he found the problem and fix it then said he would follow me home to Cleckheaton in case it went again. I went to the FGM office in Bradley and the man ther said that the agency man should have put on is hazard warning light and let me push it the 159 yards into the service,s. He told me to go online and try for a refund. THis have done but never got a reply. NOw I am a 85 year old pensioner and £192 is a lot of money for 150 yards and the whole time it took was 30 minites from start to finish. so be careful of this company.

Really professional from start to finish

Everything I experienced with FMG was well handled and professionally executed

Staff and service

Overall it was a good process and I am happy with the process, but transparency of costs and courtesy vehicle provided could have been a little better. I understand that it was based on what the repair shop themselves can provide. I am a driver that can drive any vehicle but if I needed an automatic and a large to medium car, it would have been a big problem. I think the repair shop should have access to get a suitable vehicle for whoever needs it. The repair shop was good and the vehicle was repaired to a high standard.

FMG have carried out an excellent repair to my damaged vehicle and although there was a long wait for replacement parts to arrive, they were good enough to keep me updated on a regular basis. Excellent service!

Friendly, helpful assistance from everyone I met at FMG. Extremely happy with the repair on my car. Car came back looking 100% better overall as before I took it in for repair.

A windscreen company crashed my car in their carpark and referred me to FMG to get it repaired and provide a car when it was in the garage. They forst sent me to a garage over 150 miles away. The second garage never got back to me, even after two follow up calls. The repair was booked for three weeks later and I was assured they would provide a replacement vehicle. I checked a week before the repair but nothing had been arranged. On the day of the repair I had to make 4 further calls and was promised a car would be arranged. I have now been on the phone to them 10 times, have 3 unanswered emails and recevied an email they cannot find a car and suggested I use my own insurance ( even though full responsibilty was admitted). I found a car with one phone call but they have not responded whether they would pay, despite 8 calls and 4 emails. 4 days later I am without transport though it is required for my work (on call surgeon). Their complete failure to address the issues raised (which they have admitted is totally their fault) is totally unacceptable, made worse by their failure to respond on numerous times. Their customer service is always friendly, but that does not negate the complete lack of action

My car was recently returned to me following a repair, and I was extremely concerned by the condition in which it was handed back.

Immediately on receiving the vehicle, all four tyres were showing low-pressure warnings on the dashboard. The tyre that had been replaced as part of the repair was showing a red warning, while the other three were showing yellow. The vehicle was also displaying a warning that the Active Brake function was limited.

What concerns me most is the apparent lack of a proper final check before returning the vehicle. Regardless of the underlying cause of the warnings, I cannot understand how a car can be handed back to a customer after repair with multiple visible safety-related warnings on the dashboard and without any explanation.

I immediately contacted both the branch and the company's central customer service team by phone and email, providing photographs of the warnings. Two days later, I have received no response, explanation or reassurance that the vehicle is going to be fixed

Issues can happen, and I would have been happy for this to be investigated and resolved promptly. What has made the experience particularly disappointing is the combination of the condition in which the vehicle was returned and the complete lack of follow-up after I raised what I consider to be a legitimate safety concern.

At this point, I am still waiting for someone to take ownership, explain what happened and arrange for the vehicle to be properly checked.

Good repair, took much longer and more work than I anticipated
Damage assessor very professional
Customer Services excellent when I could get through!

Very satisfied with whole experience,would recommend to anyone.