FMG Avis 

Very satisfied with whole experience,would recommend to anyone.

Did a fantastic job on both offside doors after being hit by a teenage driver.. Even tho car gone for a month v happy with courtesy car and perfect colour match of metallic orange paint.. That side looks like new!

Awful.
Customer service is rubbish.
0 stars.

My experience with FMG has been incredibly frustrating.

FMG managed an insurance claim relating to vandalism damage to my leased vehicle. After Octopus EV advised that the damage fell within the contractual damage waiver, I explicitly asked FMG to cancel the insurance claim. FMG confirmed that this had been actioned and the claim was closed.
After I returned the vehicle, the damage was reassessed and the claim proceeded through insurance. Nobody clearly told me that the claim FMG had confirmed was closed had been reopened or that it would result in a paid fault claim against my insurance history.

When I subsequently received communication from FMG, I specifically asked whether the claim was closed. Instead of answering, they asked whether repairs had been completed. I explained that I didn't know because I was no longer the keeper of the vehicle.

Months later, a Subject Access Request revealed that FMG had recorded this exchange internally as "customer wasn't interested." I was clearly interested – I had literally asked them whether the claim was closed. They simply didn't answer the question or tell me it had been reopened.

I eventually discovered the fault claim myself when trying to renew my car insurance. FMG never told me.
I complained in January 2026. FMG took nearly five months to issue a final response and initially tried to rely on Intact Insurance's response instead of providing their own. I contacted Intact directly, who confirmed in writing that their response covered Intact only and that FMG had to answer for its own handling.

FMG's eventual final response still failed to answer my substantive questions, including why I wasn't informed the claim had reopened, why I wasn't involved before decisions affecting my insurance record were made, why I wasn't offered the opportunity to pay privately, why no insurance excess was ever collected, and why I was recorded as "not interested."

FMG declined to uphold my complaint. Yet after I challenged their response, senior management subsequently acknowledged that communication "could have been clearer" and referred to the clearer communication I "should have received from FMG." They then offered £150 to resolve the complaint without escalation to the Financial Ombudsman. I declined; my questions were still unanswered and the complaint was already with FOS.

Even my Subject Access Request was mishandled. I submitted it on 10 March. The deadline passed without a response. After I chased, FMG admitted it had been "accidentally misfiled as a completed request rather than an in progress one." I have since formally complained about their handling of the SAR and, as of 29 July, have received no response.
I was also a vulnerable customer, having recently lost my husband and then my job. I have seen little evidence that this resulted in any greater care being taken.

Mistakes happen. My issue is the pattern: unclear communication, poor administration, missed deadlines, inaccurate internal notes, unanswered questions and responsibility repeatedly being passed elsewhere. I have had to investigate and piece together what happened myself.

The matter is now with the Financial Ombudsman Service.

Not having the need to make a claim for a damaged car for more than twenty years,yes twenty years, the procedure was surprisingly simple........without the help from Anna at FMG Norwich in filling in forms ,finding DVLA check codes and arranging collection/returning of our car we would have struggled !!!........of course,not forgetting John ,who collected and returned our car with utmost care..........both myself and my wife are car fanatics, and ensure our vehicles are spotless to the point of OCD !!!.
The condition of our car upon return was immaculate in every way and having a white pearlized paint finish we took the advise of the FMG advisor to have the full side repainted so we had no issues with " blending in"......he even noticed some damage I had not seen to the door glass and roof trim.well done !!
Would most highly recommend FMG Norwich to anyone needing car repairs.....well done all at FMG Norwich..thanks

These guys really know their stuff. Workmanship to be proud of and a process that keeps the customer in the loop. Being a former engineer, I can spot good craft and attention to the details which can spoil an experience. Giving credit where credit is due when experienced is so important. Especially when they actually exceeded my expectations throughout. I promise you that I have no connection whatsoever with the company or its staff. Just in case you’re thinking this is too good to be true!
Thank you very much FMG Kingsteignton,

Contacted insurance and fmg did the rest excellent service

Their collection and drop off service was a huge help. The repairs seem very good. I would recommend them to anyone who needs their vehicle repairing

Great service I used FMG via a third parties insurance who ran into my car. Repairs were done timely and to an excellent standard. Car was collected and delivered back to our home address and the hire car was on a par with our own. Highly recommended.

Excellent communication, service and repair

Seamless from start to finish with work done completed to a very high standard.

Car collected from my house. At a time that suited me, courtesy car left great service my car was in excellent condition when returned home by garage returned again at a time that fitted in with my schedule

Fantastic service from all the team at FMG. From the first call to the last everything went without issue

Speed of quote from investigation was great.
Given a weeks notice of repairs start date and collection of courtesy car which was fantastic.
Courtesy car and collection of mine was due to be at my place of work but due to changing work commitments it was necessary for me to drop mine in and collect the courtesy car. Couldn’t have been easier.

Regular updates to keep me informed of the progress.

Quality of the work carried out was excellent.
The service team are second to none, always having time to talk, regardless of how busy they were, with a friendly and professional manner.

Could rate them higher

I had not heard about FMG before this and pleased that the finished repairs were totally spot on with collection and return exactly on time.

The company were prompt, efficient and kept me fully informed of progress. All the people I dealt with were kind and helpful and the pick up of my vehicle and delivery of a courtesy car was perfect, as was the return of my car and collection of the courtesy car.

Overall I had great experience with FMG. They unknowingly and professional attitude helped resolved the repaired was done great

FMG were appointed by the other drivers insurance company.
FMG performed the repair in a timely manor and kept me up to date at all times.
They also picked up and dropped off my car.
The repair looks to have been completed to a very high standard.
When I had occasion to speak to FMG the staff were always polite and Sophie was very good.

Quick response after incident reported to insurance company, courteous and confidence-inspiring driver who collected vehicle, clear and timely updates on progress of repair, flexibility over return arrangements and above all high quality of repair. Couldn't have hoped for a better experience.

Good communication, great job.