The picture frame was perfect, being able to becide plastic thickness and other things was brilliant and money savings. Will come back happily
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Lisez les avis des autres
Don’t waste your money on these cheap tatty looking picture frames. They are basically MDF with oak looking plastic ironed or glued on. As if that isn’t bad enough the cut edges are jagged and ill... Voir plus
Purchased a white, square frame. Dimensions are perfect, frame is good quality and great value. It also arrived quickly and well packaged. Very happy either way purchase and will buy from you again.... Voir plus
I was disappointed with the clips. On opening, two were twisted, which couldn’t be used at all. The remaining clips didn’t seem to fit that well, they were loose and kept falling out! I felt the curv... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Making high quality picture frames & mounts convenient and affordable for everyone. We are the source for high quality picture frames and picture mounts. We do not Import We manufacture every Picture Frame in UK. We offer the highest quality solution for picture display requirments in large volumes or singular without a premium price
Coordonnées de contact
Unit 1 239 Myreside street, G32 6DR, GLASGOW, Royaume-Uni
- info@framesplus.co.uk
- framesplus.co.uk
3,3
Moyen
284 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 45 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sadly I never received my order
Sadly I never received my order. It was delivered to the wrong house, then handed back to the driver who never bothered delivering to the correct address instead Hermes produced a string of excuses for why it never got delivered which when challenged they admitted were untrue.
Sadly this sort of thing happens when Hermes is your delivery company.
Framesplus offered to resend the frames but
I just wasn't prepared to take the risk with Hermes, so I was given a full refund. Shame really as the frames looked really nice on the website.
17 octobre 2021
Great company
Great company. Brilliant communication and customer service. After contacting the company because I hadn't received my order, I received a replacement item within a few days. Perfect for my needs. I would highly recommend.
7 octobre 2021
Avis spontané
Réponse de FramesPlus
Hi,
Dear customer,
Thanks for your valuable feedback.
Exactly what I needed
Exactly what I needed, fast delivery and good communication from seller. Will use again
7 octobre 2021
Avis spontané
Réponse de FramesPlus
Hi,
Dear customer,
Thanks for your valuable feedback.
Réponse de FramesPlus
Hi,
Dear customer,
Thanks for your valuable feedback.
Good quality frame for a decent price
Bought an expensive picture, but not prepared to pay 200 for a frame. Found this one and its good quality for a good price.
2 octobre 2021
Réponse de FramesPlus
Hi,
Dear customer,
Thanks for your valuable feedback.
Réponse de FramesPlus
Hi,
Dear customer,
Thank you for your valuable feedback.
Failed to arrive
Ordered 2 frames which failed to arrive. An email to Frames Plus went unanswered but a message via Etsy produced a prompt response and a promise to send a second order with an estimated delivery time of 3-4 working days. 5 working days later, with no sign of any frames, I asked for a refund (via Etsy) which I have now received. I wouldn’t trust Frames Plus again - a pity because the frames looked to be just what I wanted.
29 septembre 2021
Avis spontané
Réponse de FramesPlus
Hi,
Dear customer,
We are really sorry for this inconvenience, as we were facing some technical issue with our system.
Would you like to please confirm your order id, so we are ready to resolve it for you?
Thank you for your understanding.
For any further inquiry please contact us back
Thanks & Regards
I ordered 3 frames 13x10 I received 1…
I ordered 3 frames 13x10 I received 1 frame which was totally the wrong size 15x12 !
20 septembre 2021
Avis spontané
Réponse de FramesPlus
Hi,
Dear customer,
Thank you for your valuable feedback.
We're really sorry for this inconvenience.
Would you like to please confirm us your order ID.
We're ready to send you free replacement of this order.
Avoid
Poor frame. Bad quality. Looked terrible and was damAged when I arrived. Did eventually get refund but I was hard work
18 septembre 2021
Nice frames, easy to order.
Easy to find what I wanted on the website, but would have liked more choice of colours/shades. Easy to order and prompt delivery. Happy with the quality of the frames.
15 septembre 2021
Perfect frame for my painting.
Easy to order and work out sizing needed. Good delivery service.
9 septembre 2021
Good product
Good product, good price, good packaging, excellent and refreshing customer service.
8 septembre 2021
Excellent quality for the price
Excellent quality for the price - efficient delivery / no problems. Would recommend without a doubt
7 septembre 2021
Frame us broken on arrival.
5 septembre 2021
Réponse de FramesPlus
Hi,
Dear customer,
We're really sorry for this inconvenience.
As this is usually happened due to mishandling of of courier company.
We have refunded your full payment.
Please advise what we can do for your satisfaction.
Thrilled with awkward sized frame
Bought a print from a market but could not find a suitable frame anywhere. Then I found this site and it was ideal and very reasonably priced. Very happy!
9 août 2021
Absolutely low quality frame, poor packaging and quite awful customer service.
Absolutely low quality frame, poor packaging and quite awful customer service. I recently purchased an A1 frame from their Etsy shop and when it arrived it was damaged and dented due to the careless way they packaged it.
I requested a refund but the company is proving unwilling to give me my money back and to take back their damaged item. Absolutely an awful experience. Will not recommend at all.
4 août 2021
Avis spontané
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