FramesPlus Avis 

On the 5th of June I ordered a frame for an important birthday, It was to arrive no later than the 12th of June. On the 13th I chased the company as it did not arrive. They sent me a message mentioning they were experiencing technical issues and asked me to wait two more days. As this was for an important Birthday present, I messaged them again asking for an update in case I had to find an alternative in time for the birthday. No one ever replied to my messages after that. It arrived on the 19th of June and it has the wrong mount colour. I have contacted them again via the chat and website asking for the correct mount and no one is replying to any of my messages. I have the frame at home waiting for this company (FramesPlus - Gladstone Wiz) to get back to me with either a refund or information about when the correct mount will be dispatched.
They also offer a 10% discount on the 1st order which I requested via their website and I never received an answer nor the discount.
I then went to find the company on Companies House website and after my bad experience I was not surprise to find the information I found.
The funniest of all is that I received two different emails to review my shopping experience before I had even received the parcel.
It has been a disappointing and stressing shopping experience I do not wish to anybody.

Great price, great product, great service. I came straight back and bought an identical frame, and will use FramesPlus as my default from now on.

Frame failed to arrive as they failed to enter full address on delivery label. Since then, I have been constantly chasing for either the package or refund. Information received on the 15.02.23 was that the parcel could be with me in 3-4 working days. On the 20.02.23, I contacted the company again for a tracking number, so I could track it (tracking number failed). I contacted them again on 21.02.23, only to be told now that they were having problem purchasing a delivery label. I question how long this is going to take now

Frameplus delivered as expected. I had to wait due to extreme weather but frameplus emailed to explain this and to ask if I was ok to wait or if I wanted to cancel.

Have purchased from them before and price always good and quality. Was delay getting frame this time and was not sure if would even arrive

Great frame, good price! Nice quick delivery. Would recommend

Took a bit longer to arrive, but that was down to the delivery driver. When it did, I was really pleased with the product!

Very prompt delivery, well packaged and good quality frame

I like the enormous range of frames available on FramePlus.
Each described and photographed which makes choosing the exact frame, with or without mount, for my requirement.
I particularly liked the clear explanation of both the frame size and the size of picture that would be suitable.
I also found the prices to be very reasonable.
Delivery forecast to the precise day and all completed within 4 days from placing and paying for order on FramePlus website.
I would have no hesitation to recommend FramePlus and purchase more from them, which I have been looking to do so today.

I received my ordered frame yesterday, it’s arrived damaged, gutted as it’s part of a gift. Having tried to contact Framesplus via their Live Chat I’ve had no reply. I chose to email but have had no reply to this, they don’t supply a contact telephone number so it’s really not great. I would recommend you look elsewhere for frames. Not good customer service

Payment taken straight away but no confirmation email or any response to contact attempts through website form or email, no telephone number to chase up?

@Framesplus - Do you even read the reviews?! Why leave a reply asking for an order ID, which I stated I didn’t get an email confirmation so won’t have, I have also emailed the email address provided twice with no response?! Your reply is useless, please contact me to either return my money or send the products I paid for!

Took my money and sent nothing. No response to my emails, including those sent via PayPal's complaints process. Thankfully now have my money back via PayPal, but would warn others to proceed with caution.

Picture frame came and come broken on 3 of the edges complain about it. And nothing at all came from them no replacement or refund waste of time
Will not buy from there

The frames were damaged. I sent two emails to ask about this. I heard nothing back. There is no phone number or way to contact them on their website. So I’m stuck with two frames that I paid for and can’t use. As I have no way to get hold of them. Not impressed and wouldn’t use this company again

Lovely frame, clear lines and lightweight. Very good value for money and free postage and packaging too.

DO NOT BUY FROM FRAMES PLUS

Frame was supplied damaged and their e-mail contact address isn’t working. They don’t have a contact telephone number. I a message on their website messaging service a few days ago and haven’t received a response
Do not buy from this company

They have now, 2weeks later, responded to my complaint re damaged frame by asking me to confirm my ID. They ask this knowing that customers have no way of contacting them as their tel number and e-mail address isn’t working/isn’t recognised
DON’T BUY FROM THIS COMPANY

Item damaged and no response from the customer service team to refund or exchange the item

One of my frames arrived broken and despite emailing not had any response

I bought some frames from this shop twice. the first time was ok. shipping was quicker and frame was ok. but the second time, I am still waiting for the delivery after 14days I order. I tried to contact the shop but both email and phone are not working. I left my enquiry through their Website but no response. I am still hoping my order will be delivered soon.

Cannot email as address not valid and no number provided on website to call.
Item has arrived broken. Cannot get hold of anyone to request a replacement.