Franco Manca Avis 

I had a truly disappointing experience at Franco Manca Broadgate last Thursday. I was dining with a group of 11 people when, to my shock, I saw a small mouse running inside the restaurant, right in front of us. It came in through a side door next to the kitchen, not from the front room, which was far from where we were sitting. The mouse then hid under a table nearby, so I immediately called a waiter. To my disbelief, he completely ignored me.

I then approached a second member of staff, who dismissively claimed the mouse had been caught—even though it was still right there in plain sight. He then brushed it off and walked away. Frustrated by the lack of action, I stood up and spoke directly to the manager. Instead of acknowledging the seriousness of the issue, she downplayed the situation and simply offered us a discount.

I made it clear that I was not looking for a discount—I was raising a concern about hygiene standards and the staff’s poor attitude in handling the matter. Rather than offering an apology or any reassurance, she shrugged and said, "We are in London, it’s full of mice here."

This response was completely unacceptable. Hygiene and customer service should be a top priority, especially in a restaurant. The fact that the mouse came in right by the kitchen is extremely concerning. The way both the staff and manager dealt with this issue showed a complete lack of care and respect for customers.

I expected better from Franco Manca. As a loyal customer, I have always enjoyed their food, but I also expect high hygiene standards and a more professional and friendly approach from staff. Unfortunately, this experience has made me question whether I will return.

Catherine St restaurant, top marks for food, service, location and price.

De spiller så høj musik at man ikke kan snakke sammen
Og så er der sindssyg varmt
Har aldrig spildt så mange penge før

Have had multiple Deliveroo orders and always arrives cold and takes ages to arrive. Also we always ask for the pizza to be sliced and it rarely is.

Franesca and Anna were fabulous! They made my visit to Franca Manca Stoke Newington Extra Special! Always great to have fantastic service

Maria was brilliant her staff were superb 👌 100% superb in Brighton

Had a lovely meal at Franco manca Northcote road ,served a nice heart shaped pizza on Valentine’s Day , which tasted amazing the staff was nice and friendly. I was served by a lovely young man called Carlito .

Ate at the Cheltenham restaurant this eve with my sister. Were served by the absolutely wonderful Kyle who added to whole evening by going out of his way to give us a terrific service. The pizza was without a doubt, the best pizza i have ever eaten!! Top notch all round. Thank you 👌

London, Winchester Walk: Lovely experience at my favourite pizza restaurant for my birthday all thanks to Alex! Felt special through great customer service! Got a free shot for me and my partner. Plus food was brilliant. Thank you Alex!

Kiran provided excellent customer service.

Complained about very high postage charge - £4.25, for a normal 1st class stamp, for delivery of a £50 Gift card. Delivery was NOT Recorded, Registered or Signed for. NOTE: cost of a 1st class stamp is £1.65 for 100g, cost to send an 2kg parcel 1st class - £4.79! Also, it wasn’t until I completed the transaction that I realised there was no option of a message. I now have to guess when it will arrive, and tell the recipient who sent them the gift. Their suggestion was that I should have sent an ‘e gift card’ instead. Why have the option of an actual gift card if you can’t include message? I have been conversing with Franco Manco, but they really don’t care. Not happy.

Excellent meal at Franco Manca in Brighton. Fantastic staff, very helpful - especially Maria. And very tasty food. I will visit again soon. Many thanks!

Lovely meal, pizzas are great. Mel & Dempsey were great hosts

Great food and service. Matthew was really welcoming and helpful.

Just called the Birmingham restaurant (31st Jan 1045) - dreadful service. Was looking to book a table of 8 for this evening the lady offered a couple of time options neither of which were suitable, I asked what capacity she did have for the time requested which she advised then said 'ok bye'. Sorry, why such an abrupt end to the conversation - am I missing something!? This was just one example of the poor service received, I asked who I complain to she noted she was the manager, I asked who else I could speak to in the company to which she replied she 'cannot give out that information'. No worries, our custom will go elsewhere, on this occasion and in the future!

very nice pizza but after I dined I kept getting emails with booking links trying to get me to book another table there and then

found it very pushy

Another outstanding meal at Franca Manca Brighton.
Max was utterly charming and attentive as out waiter, bringing water for our dog.

Lovely to see Maria the Manager again whos built such an incredible rapport with us and our sons over the years She's always got a smile and welcoming chat, running her socks off to keep the Brighton Branch running like clockwork.

The staff in the Angel branch are nice. Always end up coming where when we want a nice meal out. Pizza is good and isn’t too expensive

Went to Franco Manca, 16 North Street, Bishops Stortford this evening. Isabel was our waitress, she was very friendly and attentive during our 18th birthday meal with Granddaughter and family. The meal and evening was successful and most enjoyable. The pizzas were all freshly made to order and there was a wide and mouthwatering options to choose from.

We had the most utterly bizarre experience here on the 5th Dec. My wife and I were stopped at the door by the security guard saying they were only taking people with reservations. Luckily, against the advice of the friend we were meeting, we had made a reservation online (the organisational anxiety of old age pensioners kicking in!). Our 40ish year old friend was already there (not having had the secret service treatment to get in!). The guard reluctantly let us in. Here's the bizarre part: the place was completely empty, and I mean completely! The restaurant is pretty large and we were the only people there. We were joined shortly afterwards my another 40ish year old friend who got in with no questions. I'm struggling to understand that. Weird! Ageism?
Pizzas were good BTW