Excellent service from quote to install. Everything done efficiently and tidily by Ned, Kenzi and Zac and the outcome a wonderful improvement to our home. Just one thing that does not detract from... Voir plus
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Lisez les avis des autres
Mill Lane, Smeeton Great product, competitive price, reliable service and very polite attentive staff. Not too keen however on their robust demand for 100% payment totally upfront before fitter t... Voir plus
Roy came in May to measure up for cafe shutters in our bay window. Explained all types of shuttering, slat sizes etc. No rush or pressure salesmanship. Measured everything very precisely as wind... Voir plus
From our initial contact, installation, through to handover it has been a positive experience. Straight talking quote and explanation of options, drawings illustrating what our choices would l... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Well established Family Business, suppling Window Blinds, Shutters and awnings to Residential and Commercial Properties. Covering Leicestershire, Northamptonshire and Warwickshire.
Coordonnées de contact
Unit 1, Morcott Buildings, le19 4pg, LEICESTER, Royaume-Uni
- 0116 2779024
- enquiries@fraserjamesblinds.co.uk
- fraserjamesblinds.co.uk
4,9
Excellent
615 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Always friendly
Always friendly, great service, keeps you updated on what is happening with your order
29 juin 2026
Réponse de fraserjamesblinds.co.uk
thank you so much! Katie @ FJB
Beautiful product and fabulous service…
Beautiful product and fabulous service from start to finish. Our Fitter Ned couldn't have been more efficient, tidy and super-cheerful despite one of the hottest days of the year. I used Fraser Blinds based on recommendation and would not hesitate to do the same.
27 juin 2026
Avis spontané
Réponse de fraserjamesblinds.co.uk
Thank you Lottie, we really appreciate you leaving your review and hope you will continue to spread the word to your friends! Katie @ FJB
Media Wall
Ned & the guys who worked with him have done a fabulous job, totally transforming our lounge with a lovely Quality looking media wall with acoustic panelling, tv backboard on the wall and a gorgeous unit which houses a very nice fire with 13 different light colours (not that we need the fire right now) too hot 🔥 🥵 honestly a tip top job, professional & friendly throughout and all done in less than 2 days, you've made us very happy guys , cheers 👍
22 juin 2026
Avis spontané
Réponse de fraserjamesblinds.co.uk
what a great review thankyou so much! we are so glad you love your bespoke furniture and will pass on your kind words to our fitters :) Katie @ FJB
Always efficient fitters who are…
Always efficient fitters who are friendly and get on with the job. This is the second time I have had shutters fitted, previously having the front of the house done. Absolutely love them! Couldnt be happier and I already reccomend them to other people. Very pleased.
22 juin 2026
Réponse de fraserjamesblinds.co.uk
Thank you for taking the time to review us on Trust Pilot :) We really love reading all your reviews and appreciate you taking the time to do it AND we are super happy you love your shutters! :) Katie @ FJB
Excellent fitter.
12 juin 2026
Réponse de fraserjamesblinds.co.uk
Thank you Mr & Mrs Mcguinness we shall pass this on to the fitter :) Katie @ FJB
The service was excellent The men that…
The service was excellent The men that came to fit the blinds were very professional cleaned up after themselves and were very friendly and helpful.
8 juin 2026
Réponse de fraserjamesblinds.co.uk
We are so glad you were happy with the service you received from our fitters! We shall pass this on to them :) Katie @ FJB
Réponse de fraserjamesblinds.co.uk
Thank you David :) Katie @ FJB
Wow!
Great service from start to finish. Came measured and quoted for fitted wardrobes. Work completed in 2 days to an excellent standard! Thanks to all for your customer service and workmanship!
10 juin 2026
Réponse de fraserjamesblinds.co.uk
Thank you so much for this Natalie! We are so pleased you love them :) Katie @ FJB
Lessons to be learned
We were very happy with the quote we received and were told someone would be in touch within 2-3 weeks. After 4 weeks we hadn't heard anything so I messaged and was diverted to installations who only responded when my husband called. Then they said there was availability the next day...we arranged for a few days later. The installer arrived. He put pull cords on the incorrect sides despite clear instructions from us when ordering so had to change those. He wanted to drill in to the window frames which again we had instructed not to. Then when finished my husband spent an hour clearing up after him. That said the blinds do look lovely but think there are definitely some lessons to be learned from our experience
1 juin 2026
Réponse de fraserjamesblinds.co.uk
Hi Sarah, thank you for your feedback. We're delighted to hear that you're pleased with your new blinds, but we're sorry that the communication and installation process fell short of your expectations.
Your comments have been noted and will be used to help improve our service moving forward.
Thank you again for your honest review :) Katie @ FJB
Réponse de fraserjamesblinds.co.uk
thank you so much for choosing us, we are so pleased you love them :) Katie @ FJB
Absolutely amazing company 5*
We moved into a new house and had several different styles and colours of blinds in the house from Fraser James Blinds. From start to finish the professionalism was absolutely amazing. The choice of blinds, colours and styles was something else!! We even had black out pull down blinds fitted behind our shutters in the bedrooms. Absolute game changer. Fitters were chatty, lovely and professional. Would definitely recommend and I’ve had so many compliments on my new blinds. 5*
2 juin 2026
Avis spontané
Réponse de fraserjamesblinds.co.uk
Ahhh amazing! We are so glad you are pleased with your install and your products :D We really do appreciate you taking the time to review us! Katie @ FJB
Rude
Rude, intimidating, rude family, do not listen. Rather go to a more established company. They think they are above you so if you have a smaller home don’t bother with a visit
3 juin 2026
Avis spontané
Réponse de fraserjamesblinds.co.uk
Thank you for taking the time to leave a review.
We are naturally disappointed to read your comments, as they do not reflect the values or standards that Fraser James Blinds operates by. We treat every customer with the same level of professionalism, respect and attention, regardless of the size of their property or the value of a potential order.
As a family-run business, we have built our reputation on customer service, quality workmanship and honest advice, which is reflected in the overwhelming majority of feedback we receive from our customers. We categorically reject any suggestion that we would make a customer feel unwelcome or unimportant based on their home or circumstances.
While we appreciate that not every interaction will result in an agreement, we always strive to conduct ourselves courteously and professionally. Unfortunately, your review contains broad accusations but does not provide any specific details that would allow us to properly investigate the concerns you have raised.
We have reached out on 3 occasions to try and discuss your concerns. However should you wish to discuss the matter constructively, we would be happy to review any specific issues directly. In the meantime, we remain committed to providing the high standards of service that our customers have come to expect from Fraser James Blinds.
Regards,
Fraser James Blinds
Great service and a lovely quality…
Great service and a lovely quality job.Fitters were polite and very tidy would definitely recommend and use again 👌🏻
2 juin 2026
Réponse de fraserjamesblinds.co.uk
Thank you so much for your wonderful review.
We're delighted to hear that you were pleased with both the quality of the finished installation and the service you received from our fitting team. We take great pride in delivering a professional service from start to finish, so it's fantastic to know that their politeness and attention to tidiness stood out.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your brand new furniture for many years to come, and we look forward to helping you again in the future.
Kind regards,
The Fraser James Blinds Team
Window Shutters
I would highly recommend Fraser James Blinds, I have used them twice and could not be happier with my shutters, from the initial consultation to the fitting of the shutters, I cannot fault the whole experience.
27 mai 2026
Réponse de fraserjamesblinds.co.uk
Thank you for your fantastic review and for choosing Fraser James Blinds not just once, but twice.
We are delighted to hear how pleased you are with your shutters and that your experience was seamless from the initial consultation through to installation. Providing a high level of service at every stage of the process is something we take great pride in, so it's wonderful to know we delivered on that for you.
Your continued trust in our company means a great deal to us, and we truly appreciate your recommendation. We hope you enjoy your shutters for many years to come, and we look forward to assisting you again should you need anything in the future.
Kind regards,
The Fraser James Blinds Team
kitchen shutters
We had shutters fitted in our bay windows in the kitchen. We love them, they really finish our new kitchen off to a high standard. Service was great. We're now considering which windows to choose to do next!
18 mai 2026
Avis spontané
Réponse de fraserjamesblinds.co.uk
Thank you for your wonderful review.
We are delighted to hear how much you love your new kitchen bay window shutters and that they have provided the perfect finishing touch to your newly renovated space. It's always rewarding to know that our shutters have helped enhance a room and achieved the look our customers were hoping for.
We look forward to helping you with the next stage of your home and would be delighted to assist when you've decided which windows are next on the list!
Kind regards,
The Fraser James Blinds Team
Excellent service
The service, the price, the installation and the overall look. Just really good from start to finish.
Ad soon ad I can save up I'm having 2 more rooms done.
14 mai 2026
Réponse de fraserjamesblinds.co.uk
Thank you for your fantastic review.
We're delighted to hear that you were pleased with every aspect of your experience, from the service and pricing through to the installation and final result. Knowing that we delivered a seamless experience from start to finish is exactly what we strive for.
It's especially rewarding to hear that you're already planning to have two more rooms completed in the future. There is no greater compliment than a customer choosing to return to us again, and we look forward to helping you transform the next spaces in your home when the time is right.
Thank you once again for your kind words and support.
Kind regards,
The Fraser James Blinds Team
Fraser blinds came out when they said…
Fraser blinds came out when they said on time, measured up the window and surprisingly great price for the blinds in kitchen and front room,
Will certainly have again to finish off the bedrooms.
1 mai 2026
Réponse de fraserjamesblinds.co.uk
We're delighted to hear that you were pleased with the service you received, from our punctual home visit and measuring service through to the quality and value of your new blinds. Providing a reliable, professional service and excellent value for money is something we take great pride in.
It's wonderful to know that you're already considering us for the bedrooms as well. There is no greater compliment than a customer choosing to return to us for future projects, and we would be delighted to help you complete the rest of your home when you're ready.
Thank you again for your recommendation and support.
Kind regards,
The Fraser James Blinds Team
Excellent service from measuring to…
Excellent service from measuring to insulation will definitely use them again
10 février 2026
Réponse de fraserjamesblinds.co.uk
Thank you for your lovely review.
We are delighted to hear that you were pleased with the service you received from the initial measuring through to installation. Providing a smooth, professional experience at every stage is exactly what we aim for, so it's great to know this was reflected in your project.
We really appreciate your intention to use us again and look forward to helping you with any future plans you may have.
Kind regards,
The Fraser James Blinds Team
Amazing service
Great service from Fraser James. The friendly fitters did an amazing job, I’m loving my wardrobe, they even vacuumed and cleaned after themselves. Couldn’t ask for more. Thank you
12 mai 2026
Avis spontané
Réponse de fraserjamesblinds.co.uk
Thank you for your wonderful review.
We are delighted to hear that you are loving your new wardrobe and that our fitting team delivered a service that exceeded your expectations. We believe that attention to detail is just as important as the finished product, so it's fantastic to know that the care taken by our fitters, including leaving everything clean and tidy, made such a positive impression.
Your kind comments about the team mean a great deal to us, and we will be sure to pass on your feedback. Knowing that our customers are happy with both the product and the service is exactly what we strive for.
Thank you for choosing Fraser James. We truly appreciate your support and hope you enjoy your new wardrobe for many years to come.
Kind regards,
The Fraser James Blinds Team
Happy Customers
We've just had our shutter blinds fitted and are delighted with the result, they've made such a difference in every room, why did we not do this sooner?
Fraser James are a first class company to deal with from start to finish with polite, friendly staff, regular updates and overall a seamless process.
Our fitter was Zac, who was professional, polite and informative, a pleasure to have in our home. We would recommend Fraser James in a heartbeat.
8 mai 2026
Avis spontané
Réponse de fraserjamesblinds.co.uk
Thank you so much for your fantastic review.
We are absolutely delighted to hear how pleased you are with your new shutter blinds and the transformation they have made to your home.
Your kind comments about our team mean a great deal to us. We work hard to ensure every customer receives a seamless experience from the initial consultation through to installation, and we're thrilled that our communication, service and attention to detail met your expectations.
A special thank you for mentioning Zac. We will be sure to pass on your lovely feedback to him. He takes great pride in his work, and I'm sure he will be delighted to know that his professionalism, friendliness and expertise made such a positive impression.
Thank you once again for choosing Fraser James and for recommending us so highly. We truly appreciate your support and hope you enjoy your beautiful shutters for many years to come.
Kind regards,
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