Fresh Start Waste Services Avis 

228
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Where do i start, quick , efficent and supported all our needs, Clare was brilliant from start to finish, her customer service and support are comendable. We will definatley refer your services

Noté 5 sur 5 étoiles

I have been dealing with fresh waste for over 6 months now and recently needed a meduim skip a gentleman called Jason really helped us and got the skip out very quickly and the service was amazing w... Voir plus

Noté 5 sur 5 étoiles

Amazing service as always. Claire and the team try to do their upmost best to accommodate any requests we have regarding our weekly bin lifts. I have been a customer for over 5 years now and having an... Voir plus

À propos de l'entreprise

  1. Service de gestion des déchets
  2. Service de collecte d'ordures ménagères
  3. Centre de recyclage

Écrit par l'entreprise

Established in 2006, family-run Fresh Start Waste Services provide commercial business waste management solutions including bins, skips and RORO's to Greater Manchester, Merseyside, Cheshire & Lancashire. We operate our own Materials Recycling Facility handling all commercial waste from Card, Plastic, Food, Glass, Paper, Metal, Wood and much more! As a carbon conscious waste management company, the environment is at the heart of everything we do. We encourage our customers to segregate at source and reward those efforts with reduced costs. This creates a win-win solution for customers who enjoy fair costings and reduced carbon impact.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

228 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 54 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,2

Tous les avis

(228)

69 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

These guys have been great

These guys have been great, super helpful, really quick to arrange deliveries or make any amendments to our delivery schedule. Owen has always been hugely helpful on the phone. Would definitely recommend

20 novembre 2025
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Réponse de Fresh Start Waste Services

Wonderful review, thanks so much, we have let Owen know

Noté 5 sur 5 étoiles

Jeff Lawson was so helpful and sorted…

Jeff Lawson was so helpful and sorted out the new set up of collection of waste from my Spa. Also arranged for a one off collection to clear the excess I had accumulated while waiting for the new contract papers. Well done Thank you

20 novembre 2025
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Réponse de Fresh Start Waste Services

Fantastic feedback, we have let Jeff know. Thank you

Noté 5 sur 5 étoiles

Excellent Service and a Smooth Experience

We have had a long working relationship with fresh start using their waste services. Proud to work with a local business and will continue to do so.

Claire our account manager has been amazing and has helped us massively at a drop of a hat. Would highly recommend Fresh waste just from her service.

19 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing services

Amazing services, very responsive . Claire goes above and beyond and is extremely professional.

Claire is incredibly friendly highly recommend Claire on Fresh Start to anyone needing a reliable service.

17 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

We've been using fresh start for over 8…

We've been using fresh start for over 8 years, they've been amazing every step of the way. They're always willing to help, when I miss a bin collection they'll always happily come out again on another day for us, they're reasonably priced and their customer service is spot on.
Thanks very much Fresh Start!!

5 novembre 2025
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Réponse de Fresh Start Waste Services

Thanks Emma, your feedback means a lot.

Noté 5 sur 5 étoiles

Professional and Friendly company

Claire was very helpful. She made sure the whole process from start to finish was seamless and kept me in the loop at each stage.
Its great to see a company looking after there customers in a professional and friendly manner.

30 octobre 2025
Avis spontané
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Réponse de Fresh Start Waste Services

Fantastic review, many thanks Shilpan

Noté 4 sur 5 étoiles

Overall excellent

Overall excellent. A little too trigger happy to increase the prices but as I say, operationally exceptional and receptive to customers requirements.

21 octobre 2025
Avis spontané
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Réponse de Fresh Start Waste Services

Thank you Jon.

Noté 5 sur 5 étoiles

Nothing is too much trouble

My overall experience as a whole of dealing with Fresh Start across the board is generally a positive one. Had a few niggles with regards to understanding your invoicesand statements, but this now been resolved. Our Area Manager is superb, Claire is local to our business and is always upbeat, positive and professional when dealing with us. We were previously with the council and we know we made the right move.

7 octobre 2025
Avis spontané
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Réponse de Fresh Start Waste Services

Fantastic to hear, thanks Dan

Noté 5 sur 5 étoiles

Friendly helpful Service

Very Punctual , friendly service ,rapid response to collections and email enquiries

16 octobre 2025
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Réponse de Fresh Start Waste Services

Wonderful feedback. Thank you for taking the time to leave it. Much appreciated.

Noté 5 sur 5 étoiles

Lovely service

Lovely service

21 octobre 2025
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Réponse de Fresh Start Waste Services

Thank you so much for your positive feedback

Noté 5 sur 5 étoiles

Good communication

Good communication. Delivered on time and where requeste

9 octobre 2025
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Réponse de Fresh Start Waste Services

Wonderful feedback. Thank you for taking the time to review our services Lynn

Noté 5 sur 5 étoiles

Excellent service from Claire at Fresh…

Excellent service from Claire at Fresh Start , Ensured smooth process throughout when it comes to ordering, arranging and delivering the skips on time to ensure I can go about my business smoothly and efficiently without any delay .

CJF Joinery & Building

10 octobre 2025
Avis spontané
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Réponse de Fresh Start Waste Services

Thank you Dean. We will feedback to Claire.

Noté 1 sur 5 étoiles

Hope this is a one off!!

for the first three weeks of the contract no food waste was collected, no general waste was collected. appointments were made to collect all the waste but no vehicle turned up, causing internal problems with waste and a filthy waste area that had to be hosed down and cleaned finally after the collection - not very impressive for a new customer

8 septembre 2025
Noté 5 sur 5 étoiles

Meeting with Claire

Today I had a meeting with Claire about setting up an account for a busy dental surgery I run. Clare arrived exactly on time and was very helpful and attentive.
Never met a more bubbly representative. From the meeting we have set up an account with Fresh and I am am hoping everything goes smoothly. So far 5 star review

9 octobre 2025
Avis spontané
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Réponse de Fresh Start Waste Services

Thanks Lisa we’re happy to have you on board! Claire will be delighted with this feedback, as are we,

Fresh Start Team

Noté 5 sur 5 étoiles

Dealing with Fresh Start waste is a…

Dealing with Fresh Start waste is a stroll in the park. Claire my account manager is always on hand and always ready to help when needed. I wouldn't go anywhere else. If it ain't broken no need to fix it. Nice one, Rick RMS Swinton branch

9 octobre 2025
Avis spontané
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Réponse de Fresh Start Waste Services

Hi Rick,

Thank you for your feedback, Claire is a credit to us and we’re lucky to have her supporting our fantastic waste operatives!

Noté 1 sur 5 étoiles

Moan about dust being in the bin…

Moan about dust being in the bin (should be wearing PPE) also whenever they return the bin to its original place, they never apply the brake (which was on before) and it ends up rolling into the road. If some bits of rubbish miss the back of the wagon and land on the floor, they never pick the bits up. Lastly they charge you for over weight but never provide the scales report, you just have to take there word for it.

18 septembre 2025
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Réponse de Fresh Start Waste Services

Hi Nichola,

We appreciate you taking the time to share your feedback. However, it’s important to clarify a few points for accuracy.

Dust, powders, and loose fine materials cannot be placed in containers—this is not only for driver safety but also to prevent health and safety risks within our recycling facility. Our team wear all PPE required for this type of service, and our policies follow strict regulatory standards to protect both staff and the environment.

Regarding your comment on weights, all of our vehicles are calibrated and verified under Weights and Measures legislation, and we take pride in operating transparently and compliantly. You can access your individual weight reports at any time via our customer portal; if you no longer have your login details from your welcome pack, please contact our Customer Service team who will be happy to assist.

Finally, we always aim to collect any waste that may fall during tipping, though securely bagging all waste before placing it into containers will help prevent this in future and ensure a safer, cleaner service for everyone. Incidentally, if you bag up the loose dust this would solve your prior mentioned issue also.

We are disappointed you chose to score us a 1 star despite receiving a 5 star pick up rate, but I guess you can't please everyone!

Thank you.

Fresh Start Waste Services Team

Noté 5 sur 5 étoiles

Absolutely fantastic service

Absolutely fantastic service

9 octobre 2025
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Réponse de Fresh Start Waste Services

Thank you for your kind review Kirsty, we appreciate working with you.

Noté 1 sur 5 étoiles

Asked to leave a review. Bin men great...

Asked for updated Information as to when I could cancel my contract as I "missed" the last window while waiting to hear back from a request made. Haven't heard anything back from my account manager yet but will hopefully hear soon. They keep referring to our company being offered "free" refuse collection, however this is untrue, and merely refers to the opportunity to advertise as a target on the range which was not a hill to die on. Just a shared point from a competitor who wished to take the business, but couldn't because I "missed" the cancellation term. No slander, no criticism, just sharing the communication I've had with fresh start, a company id love to have a great relationship with seeing they are 1km away.

Received the opportunity to leave a review based upon a "recent purchase". Haven't made a purchase apart from the regular weekly collection. The guys collecting the bins are great. So 5* for them but unfortunately they don't do the account management. Still blocked on linked in from the "higher ups" for asking questions.

6 octobre 2025
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Réponse de Fresh Start Waste Services

Hi Nick,

Thank you for updating your review. We’re pleased to hear your positive comments about our collection team, though it’s disappointing to see a 1-star rating that reflects your own contractual issue rather than the service itself.

To clarify, your contract renewed because the termination notice period was missed — a standard practice across the waste industry, including with the provider you wanted to break your contract for. While we value your business, a contract remains binding regardless of personal connections — even if the owner of another waste company happens to be a customer of yours.

Despite this, and in good faith, we agreed to provide the free containers you requested, so it’s not accurate to suggest we were unwilling to assist. We welcome honest feedback, but a 1-star review for a service you’ve described as “great” doesn’t fairly reflect the relationship or the reliable service we’ve consistently delivered.

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