After providing needed info for drivers, Geoff and team went the extra mile to source specific driver for my tablet after initial sources did not correct sound on device. He found the exact one to fix... Voir plus
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Lisez les avis des autres
For the money they charge you get a much better specified laptop with everything working well. If I have a criticism it would be that there is not much guidance into the usage of the laptop, just a sm... Voir plus
Thi latest transaction went well, as do all of my transactions with Fusion5. Further, technical questions are answered promptly.
I really love this computer. Super easy to set up, really easy to navigate. Love that it doesn’t have a ginormous deck that I have to worry about finding a place for. The computer itself is really pre... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Fusion5
Écrit par l'entreprise
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Coordonnées de contact
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Royaume-Uni
- eve@fusion5store.com
- fusion5store.com
4,5
Excellent
496 avis
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repair…
My lapbook was sent for repair to Fusion 5 at no cost to myself and within 2 weeks it had been returned and working as well as when it was new.
11 septembre 2026
Avis spontané
Réponse de Fusion5
Hi J. Duddy,
Thank you for taking the time to share your experience. We’re pleased to hear that you found the repair process straightforward and that we were able to get your laptop back to you fully working within two weeks. Thank you for taking the time to share your experience and for your kind feedback.
We hope you continue to enjoy your laptop for many years to come!
Kind regards,
The Fusion5 Team
I have had my new Laptop from…
I have had my new Laptop from Fusion5store.com for a few months now and I couldn't be more happy.
The laptop has been excellent from day one, but I did have a couple of problems caused by myself, so I contacted them for help.
Their after sales support was/is second to none.
I Recommend this Company to everyone looking for a Quality Built Laptop with Excellent Customer Service.
Andy Stockham
30 septembre 2026
Avis spontané
Réponse de Fusion5
Hi Andy,
Thank you for your review and recommendation! We're delighted to hear that you're enjoying your new laptop and that our support team has been able to assist you whenever needed.
Your kind words mean a great deal to our team, and we truly appreciate you choosing Fusion5.
We hope you continue to enjoy your laptop for many years to come!
Kind regards,
The Fusion5 Team
Compact but boots up slowly
Ordered online but when recieved I struggled with the setup due to the program “OneDrive”. After deleting the program and unsynching and deleting files not needed, I finally got it operating for my designated quilting program. The tablet boots up slowly but once up it seems to be fine-time will tell.
22 septembre 2026
Réponse de Fusion5
Hi Skahl,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were able to get the tablet set up and that it is now working with your quilting programme.
Windows setup and OneDrive can sometimes require a little additional configuration, particularly when managing files and deciding what you would like to sync locally. We’re glad you were able to get everything organised to suit your requirements.
We hope the tablet continues to serve you well and wish you all the best with your quilting projects. If you do experience any issues or require assistance in the future, please don’t hesitate to contact our support team — we’ll be happy to help
Kind Regards,
The Fusion5 Team
Everything from this company is JUNK.
Everything from this company is defective and will stop working after time. All of the windows 11 devices come with a virus and most of them have not been initiated to the windows activation screen, leaving you at a programming screen. And if you order them in bulk, most of them will arrive with the wrong wattage of charger, either not powering the device or burning it out. Some of them will come with paperwork and the manual and screensaver and some of them will not. I guess it just depends on who packed the device. Some of them even arrived with assembly plastic still attached in between the screen and backing. I would definitely recommend never wasting your money on any of these devices.
1 septembre 2026
Avis spontané
Réponse de Fusion5
Dear SLesson,
Thank you for taking the time to share your feedback
The issues outlined are highly unusual and certainly not representative of the standards we expect for our products or the service we provide. Our Windows 11 devices are supplied with genuine Windows software and undergo stringent quality-control checks prior to dispatch. We also have specific charger specifications for each device, so reports of incorrect chargers or devices being affected by an unsuitable charger are taken very seriously.
We would also be concerned to hear that multiple devices allegedly arrived with missing documentation or packaging materials, as this is not the standard we expect when our products leave our facility.
We would welcome the opportunity to look into this further. Please contact us directly at Eve@fusion5store.com with your order details and any relevant photographs or information, and our team will investigate the concerns raised thoroughly and work with you to address any issues identified.
We appreciate you bringing these concerns to our attention and would be grateful for the opportunity to investigate further
Kind regards,
Fusion5 Customer Support
The computer arrived very quickly and…
The computer arrived very quickly and is pleasantly light in weight and bright. It seems to operate well although I haven't had a chance to do heavy work yet.
20 septembre 2026
Réponse de Fusion5
Hi Albert,
Thank you for your feedback. We’re pleased to hear that your computer arrived quickly and that you’re happy with its lightweight design and bright display.
We hope you continue to enjoy using your Fusion5 computer for many years to come, and we appreciate you taking the time to share your experience with us.
Kind Regards,
The Fusion5 Team
VERY IMPRESSED WITH THE TABLET
I ordered and received the FWIN232 PRO N5 RUGGED. I am still setting it up, but I am very impressed with the tablet. I would buy it again and will be recommending it to others. That said, my real rating is closer to 4.5, due to a design issue with the silicone shell. I have solved that issue with a self fabricated insert and will detail that issue separately in a feedback email.
10 septembre 2026
Réponse de Fusion5
Hi Tom,
Thank you for your detailed feedback. We’re delighted to hear that you’re impressed with your new FWIN232 PRO N5 RUGGED tablet and that you would recommend it to others.
We also appreciate you taking the time to highlight the issue you experienced with the silicone shell. We’ll look forward to receiving your further feedback, as this is valuable to us and helps our team identify areas of improvement
We hope you continue to enjoy your tablet for many years to come
Kind Regards,
The Fusion5 Team
Great customer service
The Fusion5 team got back to us quickly and after some analysis were able to fix the problem with our laptop. They were always professional and courteous as well as keeping us well informed of what was happening.
9 septembre 2026
Avis spontané
Réponse de Fusion5
Hi Bernie,
Thank you for your review.
We’re delighted to hear that our team was able to resolve the issue with your laptop and that you were kept informed throughout the process. Providing prompt, professional and courteous support is very important to us, so it’s wonderful to know this was reflected in your experience.
Thank you again for choosing Fusion5 and for taking the time to share your feedback. We truly appreciate your support.
Kind regards,
The Fusion5 Team
Very helpful and friendly support…
Very helpful and friendly support staff. Helped provide all the drivers needed for a re-installation. Thanks Geoff!
2 septembre 2026
Avis spontané
Réponse de Fusion5
Hi Daniel,
Thank you for sharing your experience. We’re delighted to hear that our support team was able to provide the drivers you needed.
We’ll be sure to pass your thanks on to Geoff. We really appreciate you taking the time to leave us a review. If you ever need further assistance, please do not hesitate to reach out.
Kind Regards,
The Fusion5 Team
Many thanks to Geoff from Fusion for…
Many thanks to Geoff from Fusion for helping me get the sound back on my laptop! I thought I was going to have to purchase a new one, spent hours searching online for a solution without any luck, but got a quick response from Geoff who was very helpful (and knowledgeable), and my laptop was back to normal within minutes! Keep up the good work! Kind Regards, Ben.
1 septembre 2026
Avis spontané
Réponse de Fusion5
Hi Ben,
Thank you for sharing your experience. We’re delighted to hear that Geoff was able to get your sound working again so quickly. It’s great to know that his knowledge and support saved you from having to replace your laptop!
We’ll be sure to pass your kind words on to Geoff. Once again, we really appreciate you taking the time to share your experience, and thank you for choosing Fusion5.
Kind Regards,
The Fusion5 Team
Fast and easy ordering and shipping
26 août 2026
Réponse de Fusion5
Hi Leon,
Thank you for sharing your experience. We’re delighted to hear that you found purchasing direct from us fast and easy. We really appreciate your support and hope you continue to enjoy your device for many years to come.
Kind Regards,
The Fusion5 Team
I had a problem with my LAPBOOK S15 N2…
I had a problem with my LAPBOOK S15 N2 V5 16G. I couldn't get the Touchpad to work. Both Geoff and Eve from Fusion5 support were very helpful and helped me check the hardware drivers were installed correctly and solved the problem by checking that the touchpad was toggled on by FN and F9.
1 septembre 2026
Avis spontané
Réponse de Fusion5
Hi Donald,
Thank you for taking the time to share your experience
We’re delighted to hear that Geoff and Eve were able to help resolve the touchpad issue and get your Lapbook working correctly. It’s great to know that our support team could guide you through checking the drivers and the FN + F9 touchpad setting.
We really appreciate your kind words and are pleased we could get everything sorted for you. Thank you for choosing Fusion5!
Kind Regards,
The Fusion5 Team
Réponse de Fusion5
Hi Ethan,
Thank you for sharing your experience.
We’re delighted to hear that your order arrived ahead of schedule. We hope you’re enjoying your new Fusion5 device and appreciate you choosing us!
Kind Regards,
The Fusion5 Team
Great experience with ordering both the…
Great experience with ordering both the Lapbook and Android tablet. Unfortunately, the Fusion5 Android tablet did not meet expectations. I requested a return and was able to initiate return with no issues. The 16" Lapbook is a great value at current price. Had initial problem adding 2nd SSD but a quick response from support team resolved issue quickly. I've been involved with PCs (building, programming, and selling) since the 1970's. I highly recommend Fusion5.
16 août 2026
Réponse de Fusion5
Hi Mr Gowin,
Thank you for your detailed feedback and for sharing your experience
We’re sorry that the Android tablet didn’t quite meet your expectations, but we’re pleased to hear that the return process was straightforward and that our support team was able to quickly resolve the issue you encountered when adding a second SSD to your 16" Lapbook.
It’s particularly wonderful to hear your recommendation, especially given your many years of experience with PCs. We really appreciate your support and are delighted that you’re enjoying the Lapbook.
Thank you again for choosing Fusion5!
Kind Regards,
The Fusion5 Team
Shipping and packaging was great
Shipping and packaging was great. Some additional item specific information added about item would have been nice. Price was great and adding the magnetic keyboard is a plus when purchasing. Would be nice if additional accessories were offered at the time of purchasing, i.e. screen protectors, case, etc.
19 août 2026
Réponse de Fusion5
Hi David,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you were happy with the shipping, packaging and overall value of your purchase.
We also really appreciate your suggestions regarding more detailed, model-specific information and the option to add accessories such as screen protectors and protective cases at the time of purchase. Feedback like this is genuinely helpful, and we’ll be sure to pass your suggestions on to our team for future consideration.
Thank you again for choosing Fusion5 and for helping us improve our products and service.
Kind Regards,
The Fusion5 Team
Had an issue with my Lapbook SSD…
Had an issue with my Lapbook SSD failure. Even though it was out of warranty Fusion5 admitted that the ssd should not fail so quickly and asked me to return to them (they paid delivery) for inspection. SSD was replaced and returned to me ready for me to rebuild Lapbook. Great service and I am very grateful.
4 août 2026
Avis spontané
Réponse de Fusion5
Hi Les,
Thank you very much for taking the time to share your experience.
We’re sorry you experienced an issue with the SSD, but we’re pleased that we were able to help get your Lapbook back up and running. We always want to make sure our customers receive the support they deserve, even when an issue falls outside the standard warranty period.
We really appreciate your kind words and are grateful for your continued support of Fusion5.
Kind Regards,
The Fusion5 Team
Good service
Good service, this is the 3rd tablet we have bought , other windows 10. This one is a improvement on previous models
15 août 2026
Réponse de Fusion5
Hi Jenkinson,
Thank you for your continued support and for choosing Fusion5 again for your third tablet!
We’re really pleased to hear that you’re happy with the latest Windows tablet and that you find it an improvement over your previous models. We truly appreciate you taking the time to share your experience and hope you continue to enjoy it for many years to come.
Kind Regards,
The Fusion5 Team
Excellent Post Sales Support
The post sales support of this company is amazing. They are very helpful and responsive to emails. I had the pleasure of interacting with Geoff who provided me outstanding customer service. I would not hesitate from recommending this company to my friends and family, were they in the market for a new tablet.
18 août 2026
Avis spontané
Réponse de Fusion5
Hi Phil,
Thank you so much for your feedback.
We’re delighted to hear that you had such a positive experience with our post-sales support. We’ll be sure to pass your kind words on to Geoff — he’ll be very pleased to know his support was appreciated.
Thank you again for choosing Fusion5 and for recommending us to your friends and family. We really appreciate your support!
Kind Regards,
The Fusion5 Team
Laptop purchase
After buying a laptop from Fusion5, I was faced with a problematic glitch of windows not loading. This company undoubtedly excel at Customer Service and after prompt emails with Tina and then a very helpful Geoff, a new replacement was sent and I am now up and running and enjoying my new device which is excellent.
It goes a long way to have a Company that provides fantastic customer service, as what was initially a negative got turned around into a resounding positive. Would highly recommend based on the service provided. Thank you 😊👍
13 août 2026
Avis spontané
Réponse de Fusion5
Hi Jayne,
Thank you for your feedback 😊
We’re really pleased to hear that Tina and Geoff were able to help get everything sorted and that you’re now up and running with your new laptop. We completely understand how frustrating it is when something goes wrong with a new device, so it’s great to know we could turn the experience around for you. We really appreciate your kind words and recommendation, and we hope you continue to enjoy your new Fusion5 device!
— Team Fusion5
Quick repairs at a fair price
I recently cracked the touchscreen on my 3 year old Fusion tablet by careless handling. I contacted Fusion and they replaced the touchscreen and returned the tablet to me very quickly and at a very fair price
10 août 2026
Avis spontané
Réponse de Fusion5
Hi Peter,
Thank you for sharing your experience. We're really pleased we could get your tablet repaired and back to you quickly. Accidents happen, so we're always happy when we're able to offer a straightforward repair at a fair price and give an older device a new lease of life. We really appreciate you choosing Fusion5 and your kind words about our service!
— Team Fusion5
Amazing Support
I have a FWIN232 Pro tablet which faced some issues with Windows. I had to reinstall Windows. But drivers were unavailable. Support was very quick to assist and provide a solution. Thank you very much.
10 août 2026
Avis spontané
Réponse de Fusion5
Hi Kuredu,
Thank you for your feedback. We're really glad we could help get your FWIN232 Pro back up and running after a Windows reinstall. We know driver issues can be a real headache, so it's great to hear that our support team was able to get you sorted quickly. We really appreciate you taking the time to share your experience
— Team Fusion5
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