After providing needed info for drivers, Geoff and team went the extra mile to source specific driver for my tablet after initial sources did not correct sound on device. He found the exact one to fix... Voir plus
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Lisez les avis des autres
For the money they charge you get a much better specified laptop with everything working well. If I have a criticism it would be that there is not much guidance into the usage of the laptop, just a sm... Voir plus
Thi latest transaction went well, as do all of my transactions with Fusion5. Further, technical questions are answered promptly.
I really love this computer. Super easy to set up, really easy to navigate. Love that it doesn’t have a ginormous deck that I have to worry about finding a place for. The computer itself is really pre... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Fusion5
Écrit par l'entreprise
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Coordonnées de contact
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Royaume-Uni
- eve@fusion5store.com
- fusion5store.com
4,5
Excellent
496 avis
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Absolutely billiant product support from Fusion5
We purchased our Fusion5 laptop in December 2025 (via Amazon) We had a couple of initial set up issues that were very quickly sorted out by emails to their customer services offering not only help to resolve the issues but also other suggestions to improve the operation of the laptop.
Then in June 2026 we inadvertantly clicked on a 'spam' link about the security of the laptop, this resulted in us not being able to get onto the internet at all. Fusion5 customer services gave us a number of detailed steps by email to follow to resolve the issue. When this did not work they arranged for us to return the laptop to them (free of charge) they sorted out the issue (our browsers internal DNS configuarations had been modified by malicious code from the compromised website) they restored the settings to a secure default state & returned the laptop to us within a week (again free of charge) with no charge for the work that they had carried out.
We would highly recommend Fusion5 & would not hesitate to purchase additional products from this company.
26 juin 2026
Avis spontané
Réponse de Fusion5
Dear Terry,
Thank you so much for taking the time to share your feedback.
We're delighted to hear that you've had such a positive experience with both your Fusion5 laptop and our Customer Support team. While we're sorry you encountered some initial setup questions and later experienced issues following the compromised website, we're pleased our team was able to provide guidance, support, and a resolution throughout each stage.
Providing helpful, responsive support is extremely important to us, and we're glad our troubleshooting advice, return process, and repair service helped get your laptop back up and running quickly. We also appreciate your kind comments regarding the communication and assistance provided by our team.
Your recommendation means a great deal to us, and we're truly grateful for your trust in Fusion5. We look forward to supporting you again should you decide to purchase additional products in the future.
Thank you once again for choosing us
— Team Fusion5
My laptop developed faults after 3…
My laptop developed faults after 3 months I contacted fusion with details. They replied very quickly and tried their best to rectify the faults with software updates but didn't work so they gave me a free return and they replaced it very quickly comunication was great as well realy pleased
25 juin 2026
Avis spontané
Réponse de Fusion5
Dear Steven,
Thank you for taking the time to share your experience.
We're sorry to hear that you had problems with your laptop, but we're pleased our Support Team was able to assist and work with you to find a resolution. While we always aim to provide reliable products from the start, we understand that issues can occasionally occur, and we're committed to making the support process as smooth and straightforward as possible.
We're delighted to hear that the troubleshooting assistance, free return process, replacement, and communication from our team met your expectations. Providing responsive support and keeping our customers informed throughout the process is something we take great pride in.
Thank you for your patience and for choosing Fusion5. We hope you continue to enjoy your replacement laptop, and our team is always here if you need any further assistance
— Team Fusion5
Great customer experience!
You can tell they have pride in their products. Great experience for the customers!
17 juin 2026
Avis spontané
Réponse de Fusion5
Dear Hannah,
Thank you so much for your feedback.
We're delighted to hear that you had such a positive experience. Our team takes great pride in creating reliable products and providing a customer experience that reflects the care and attention we put into everything we do.
Your kind words mean a great deal to us and reinforce our commitment to delivering quality technology backed by excellent support.
Thank you for choosing Fusion5, and we truly appreciate your support
— Team Fusion5
Purchased a new wireless desktop…
Purchased a new wireless desktop computer, very easy to set up. Purchased in February, however the keyboard suffered some kind of issue with the numbers lock.
Contacted the company a week ago, to see if they could assist. Received excellent service, in less than a week, new keyboard and mouse arrived.
Never had service like that before from a company.
13 juin 2026
Avis spontané
Réponse de Fusion5
Dear Gillian,
Thank you so much for taking the time to share your experience.
We're delighted to hear that your wireless desktop was quick and easy to set up, and that our Customer Support team was able to resolve the keyboard issue promptly for you. While we're sorry you experienced a problem with the Num Lock function, we're pleased we could get a replacement keyboard and mouse to you within the week.
Your kind words about the service you received truly mean a lot to us. Providing responsive, hassle-free support is something we take great pride in, and it's wonderful to know we've exceeded your expectations.
Thank you for choosing Fusion5. We hope you continue to enjoy your desktop, and if you ever need any assistance in the future, our team will always be happy to help
— Team Fusion5
I've been really happy with this laptop…
I've been really happy with this laptop so far. It was easy to set up, runs smoothly, and handles everything I need it for without any issues. The battery life is solid, and the screen looks great. For the price, it's been a great purchase and I'd definitely recommend it to anyone looking for a reliable laptop.
1 juin 2026
Avis spontané
Réponse de Fusion5
Dear Kate,
Thank you so much for your feedback.
We're thrilled to hear that you're enjoying your Fusion5 laptop and that it's delivering the performance, battery life, and ease of use you were looking for. Knowing that it has been quick to set up, runs smoothly, and offers great value for money is exactly the experience we aim to provide.
Your recommendation means a great deal to us, and we're grateful you chose Fusion5. Feedback like yours motivates our team to continue designing products that combine performance, reliability, and affordability.
Thank you once again for your support. We hope you continue to enjoy your laptop for many years to come, and if you ever need any assistance, our Customer Support team is always here to help.
— Team Fusion5
Réponse de Fusion5
Dear Bobbie,
Thank you so much for your feedback.
We're thrilled to hear that you love your Fusion5 device and that you've had such a positive experience with our Customer Support team. Providing reliable products alongside friendly, responsive support is something we’re incredibly proud of.
Your kind words and support mean a great deal to our team. Thank you for choosing Fusion5, and we hope you continue to enjoy your device for many years to come
— Team Fusion5
Simple buying process
1 juin 2026
Réponse de Fusion5
Dear Craig,
Thank you for your feedback.
We're pleased to hear that you found purchasing from our Fusion5 Store simple and straightforward. We aim to make purchasing as smooth and hassle-free as possible, from placing your order through to receiving your product.
We appreciate you choosing Fusion5 and taking the time to share your experience. We hope you continue to enjoy your device for many years to come.
— Team Fusion5
Excellent Product
Easy ordering process, quick fulfillment, received product exactly as described on their website. Great prouct and value.
28 mai 2026
Réponse de Fusion5
Dear Richard,
Thank you for your feedback.
We're delighted to hear that you had a smooth experience from ordering through to delivery, and that your Fusion5 product arrived exactly as described.
Providing a straightforward purchasing experience, fast fulfilment, and great value products is something our team is always working to achieve. We're pleased to know that your purchase met your expectations.
Thank you for choosing Fusion5 and for taking the time to share your experience. We hope you continue to enjoy your device for many years to come
— Team Fusion5
My laptop arrived pretty quick in…
My laptop arrived pretty quick in perfect condition and it’s pretty much everything I was after for a pretty cheap price. Smooth running, windows software, light to carry around… not much more you can ask for!
- Josef
29 mai 2026
Avis spontané
Réponse de Fusion5
Dear Josef,
Thank you for your feedback!
We're delighted to hear that your Fusion5 laptop arrived quickly and in perfect condition. It's great to know that it has provided everything you were looking for, from smooth performance and Windows functionality to a lightweight design that’s easy to take with you.
Providing reliable, affordable technology without compromising on quality is something we strive for, so we're thrilled that you're happy with your purchase.
Thank you for choosing Fusion5 and for sharing your experience. We hope you continue to enjoy your laptop for years to come
— Team Fusion5
I purchased this laptop for the family…
I purchased this laptop for the family to use. It has worked really well for my kids, and they comment on how fast it is between apps and the occasional computer games. I'm happy with the quality, lightweight design, and overall functionality of the laptop.
28 mai 2026
Avis spontané
Réponse de Fusion5
Dear Janessa,
Thank you for taking the time to share your experience.
We're delighted to hear that your Fusion5 laptop has been a great fit for your family and that it has been performing well for your children. It's wonderful to know they are enjoying the smooth performance between apps and even some light gaming.
We’re also pleased that you’re happy with the laptop’s quality, lightweight design, and overall functionality. Creating reliable, practical devices that offer great value for everyday use is something we’re passionate about.
Thank you for choosing Fusion5 and for sharing your feedback. We hope your family continues to enjoy the laptop, and our team is always here if you need assistance
— Team Fusion5
Réponse de Fusion5
Dear Nia,
Thank you for your feedback!
We're thrilled to hear that you're enjoying your Fusion5 device and that you’re impressed with the quality, smooth performance, and display. Delivering a reliable experience with excellent value is something our team is always working towards.
We truly appreciate you taking the time to share your experience and thank you for choosing Fusion5. We hope you continue to enjoy your device for many years to come
— Team Fusion5
Réponse de Fusion5
Dear Mr Martin,
Thank you for your feedback.
We're delighted to hear that you’re happy with your Fusion5 product and that it offered the quality and value you were looking for. We also appreciate your kind comments regarding the quick delivery.
Providing reliable products at competitive prices, alongside a smooth customer experience from purchase through to delivery, is something our team works hard to achieve.
Thank you for choosing Fusion5, and we hope you continue to enjoy your new device for many years to come
— Team Fusion5
I bought this Fusion 5 tablets around…
I bought this Fusion 5 tablets around two years now But every time I tried to up date .It claimed it up to date .when I check the last update was 2021 this is now 2026. it now gone very slow and some time can't get the screen on. Not happy
30 mai 2026
Avis spontané
Réponse de Fusion5
Dear Sue,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experiences: particularly the update concerns and the slowdown in performance. We understand how frustrating it can be when a device does not perform as expected.
Although your tablet is now outside of its warranty period, our Support Team would still be happy to assist where possible and help troubleshoot the issues you are experiencing.
Please feel free to contact our team direct at: eve@fusion5store.com with your device details and a description of the problems you're encountering, and we'll do our best to provide further guidance.
Thank you for choosing Fusion5, and we hope we can help improve your experience
— Team Fusion5
Fusion5 Lapbook -Fast smooth essential
This Fusion5 Lapbook laptop is fast and smooth to handle all my needs. I use it for everything: Email, social media, organizing photos, conference calls, streaming my favorite shows, even simple games. It shipped to me from Amazon fast and packaged safely. It’s lightweight, uses a standard USB-C charger, and really an essential for any household!
14 mai 2026
Avis spontané
Réponse de Fusion5
Hi Laura!
Thank you so much for taking the time to share your experience.
We’re delighted to hear that your Fusion5 Lapbook has been fast, smooth, and reliable for all your everyday needs — from emails and social media to photo organisation, video calls, streaming, and even light gaming. It’s great to know the device arrived quickly, was well packaged, and has been easy to use, especially with the convenience of USB-C charging and its lightweight design. Your kind words and support mean a great deal to us, and we’re really pleased it has become such an essential part of your household
— Team Fusion5
Wasted money on inadequate USB-C power…
Wasted money on inadequate USB-C power supply was partly mitigated by receipt of complimentary replacement 12V power supply and partial refund.
9 mai 2026
Réponse de Fusion5
Dear Jay,
Thank you for taking the time to share your experience
We're sorry to hear that you experienced issues with our USB-C power supply. We understand how frustrating it can be when an accessory does not meet expectations, and we appreciate your patience while we worked to put this right
Your feedback is incredibly valuable to us, as it helps us continue improving both our products and customer experience. Thank you for choosing Fusion5, and we hope you continue to enjoy your device
— Team Fusion5
I had a great experience with…
I had a great experience with Fusion5Store. The laptop arrived on time, was well packaged, and works exactly as described. Setup was easy and performance has been smooth for everyday use. Customer service was also responsive and professional. Very satisfied with my purchase.
21 mai 2026
Avis spontané
Réponse de Fusion5
Hi Enyerls!
We really appreciate you taking the time to share your experience.
We’re delighted to hear that your laptop arrived on time, was well packaged, and is performing as expected for your everyday use. It’s also great to know that setup was straightforward and that you’ve found the performance smooth and reliable. We’re especially pleased that you’ve had a positive experience with our customer service team as well.
Your satisfaction means a great deal to us, and we truly appreciate your support and trust in Fusion5
— Team Fusion5
Simple and reliable
I’ve been using this laptop for everyday tasks, video calls, and watching videos, and it’s been really smooth so far. The screen looks clear, the camera works well for calls, and I like the added privacy cover. Overall, it feels simple, reliable, and easy to use.
13 mai 2026
Avis spontané
Réponse de Fusion5
Hi Anna!
Thank you so much for taking the time to leave such thoughtful feedback. We’re really pleased to hear that your laptop has been performing smoothly for your everyday use, and that you’re enjoying the display, camera quality, and added privacy cover. It’s great to know the device feels simple, reliable, and easy to use in your day-to-day tasks. We truly appreciate your support and are glad to have you as part of the Fusion5 community.
— Team Fusion5
This company is delivering everything…
This company is delivering everything they promised. High quality products (I love my new laptop!) …helpful customer service, and a fantastic experience overall. I highly recommend!
20 mai 2026
Avis spontané
Réponse de Fusion5
Hi Henry,
Thank you for your feedback and recommendation! We’re thrilled to hear that you’re enjoying your new Fusion5 laptop and that your experience with both our products and customer service has met your expectations. Delivering reliable technology alongside helpful, responsive support is something our team takes great pride in, so your comments are genuinely appreciated. Thank you once again for your support.
— Team Fusion5
Réponse de Fusion5
Hi Victoria,
Thank you for taking the time to leave us your feedback. We’re delighted to hear that you’re enjoying your new Fusion5 laptop and that it’s performing well for you. Our team works hard to deliver reliable, high-performing technology at great value, so it’s always rewarding to hear such positive experiences from our customers. Thank you again for your support of Fusion5
— Team Fusion5
Amazing High Quality Products
I absolutely love Fusion5! Their products are unbelievable! I got the Windows 11 tablet and it seriously is super amazing! It has all of the power of a true windows 11 computer in the form factor of a tablet! Super thin, durable, and quite an amazing product! Their brand is super awesome and has a bunch of high quality great products that you should definitely try today!!
30 avril 2026
Avis spontané
Réponse de Fusion5
Hi CRF!
Thank you for taking the time to leave your feedback, and for your continued support. At Fusion5, our mission has always been to deliver the power and performance of a full Windows 11 experience within a sleek, portable, and durable form factor — and it is truly gratifying to know that we have achieved exactly that for you. Quality, innovation, and reliability are the values that drive everything we do, and feedback such as yours reaffirms our commitment to building products that make a genuine difference in our customer's lives. We are proud to have you as part of the Fusion5 community and look forward to continuing to exceed your expectations.
— Team Fusion5
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