After providing needed info for drivers, Geoff and team went the extra mile to source specific driver for my tablet after initial sources did not correct sound on device. He found the exact one to fix... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
For the money they charge you get a much better specified laptop with everything working well. If I have a criticism it would be that there is not much guidance into the usage of the laptop, just a sm... Voir plus
Thi latest transaction went well, as do all of my transactions with Fusion5. Further, technical questions are answered promptly.
I really love this computer. Super easy to set up, really easy to navigate. Love that it doesn’t have a ginormous deck that I have to worry about finding a place for. The computer itself is really pre... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Fusion5
Écrit par l'entreprise
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Coordonnées de contact
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Royaume-Uni
- eve@fusion5store.com
- fusion5store.com
4,5
Excellent
496 avis
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Réponse de Fusion5
Dear Edward,
Thank you for your feedback.
We're delighted to hear that you’re pleased with your Fusion5 product and that it arrived with you promptly. Providing reliable products and a smooth delivery experience is something we always strive for.
We truly appreciate you taking the time to share your experience and thank you for choosing Fusion5. We hope you continue to enjoy your device, and our team is always here should you need assistance
— Team Fusion5
Réponse de Fusion5
Hi Frank!
Thank you for your feedback. We are delighted to hear that you are pleased with your Fusion5 product and that your order arrived ahead of schedule. At Fusion5, we work hard to ensure that both the quality of our products and the efficiency of our delivery consistently meet — and wherever possible, exceed — our customers' expectations. It's always great to hear when everything comes together seamlessly. We hope you continue to enjoy your purchase, and we look forward to welcoming you back in the future
— Team Fusion5
Great communications
Great communications with the team, especially Tina, who provided really great assistance.
28 avril 2026
Réponse de Fusion5
Hi Ian,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that our team provided you with the level of communication and support you deserved. We will absolutely pass your kind words on to Tina — recognition like this means a great deal to our team and is a true reflection of the care and dedication they bring to every customer interaction. At Fusion5, exceptional customer service is something we are deeply committed to, and it's incredibly rewarding to know we delivered that for you. We look forward to being of service again in the future
— Team Fusion5
Réponse de Fusion5
Hi PG!
Thank you for your kind words and for taking the time to leave a review — we're delighted to hear you're enjoying your Fusion5 product! Quality is at the heart of everything we do, and feedback like yours reminds us why we strive to deliver the very best. We look forward to continuing to exceed your expectations.
— Team Fusion5
Perfect tablet for everyday use!
I’ve been using it in my day to day with the kids, and it’s honestly held up way better than I expected. It’s very durable and works great!
7 avril 2026
Avis spontané
Réponse de Fusion5
Hi!
Thank you for taking the time to leave your thoughts and for choosing Fusion5. At Fusion5, durability and dependability are at the core of everything we design and build — so to hear that your device is performing consistently well in the demands of everyday family life is exactly the kind of feedback that reaffirms our commitment to quality. We hold ourselves to the highest standards so that our customers can rely on their technology when it matters most, and it's truly gratifying to know we have delivered on that promise for you. We appreciate your trust in the Fusion5 brand and look forward to supporting you for many years to come
— Team Fusion5
My boyfriend is a truck driver and…
My boyfriend is a truck driver and needed something that could function as both a computer and entertainment while on the road. He is a bit old school and prefers laptops over traditional tablets, but this completely changed his mind. It works just like a computer, so he can easily access all his favorite sites, and he can also watch videos and play games on a screen that looks absolutely incredible.
It is thin, lightweight, and fits perfectly in his backpack. I also love that it comes with a stylus, which makes it even more versatile. Overall, this has been a major hit for him, and I am honestly considering getting one for myself.
15 avril 2026
Avis spontané
Réponse de Fusion5
Hi April,
Thank you for sharing your boyfriend's experience with us! We're delighted to hear that the new device has proven to be the perfect on-the-road companion — ticking the boxes for both productivity and entertainment in one sleek, lightweight package. It's especially great to hear it won over a self-confessed laptop lover! We truly value your feedback and love knowing our products are making a real difference. We hope it continues to impress him on his travels, and we'd be thrilled to have you join the Fusion5 family too should you decide to grab one for yourself!
— Team Fusion5
Great experience.....mostly
Prompt email responses, useful information, quick shipping of items.
On the down side...We purchased a Helios 10 and the info on their website and Amazon is incorrect as to which keyboard/docking station works with it. It takes a specialized one that is more expensive. Fusion 5 responded and shipped the correct one quickly, but the time it takes to return the wrong one and wait for the right one is annoying.
23 avril 2026
Réponse de Fusion5
Hi Don,
Thank you for your kind words and for sharing your experience with us! We're delighted to hear that our communication and fast shipping made a great impression. We do apologise for the confusion surrounding the Helios 10 keyboard and docking station compatibility — we appreciate you bringing this to our attention and are taking steps to update our product listings on our website and Amazon to prevent this from happening again. While we're sorry for the inconvenience of the return process, we're glad our team was able to get the correct accessory out to you promptly. We truly value your feedback as it helps us continuously improve, and we hope to exceed your expectations on your next purchase with us!
— Team Fusion5
Excellent and powerful tablet!
I want to give a review of the 12" Fusion 5 table I got. I have been very pleasantly surprised at how well it performs. When you get something of this size you sometimes don't know how well it's going to perform. This device is actually quite fast and the screen looks fantastic! There is also plenty of storage with the 512 M.2 SSD. Another surprise was how well the pen works, and it comes with the device, you don't have to pay extra for it! I didn't get the keyboard cover because I wasn't sure how much I'd use it but I'm definitely buying one as I use this all the time. Oh and you can connect an external monitor, keyboard and mouse using a USB-C dock. It powered my 27" 2K display no problem. Definitely recommend it if you are looking for an affordable, Windows based tablet, you'll love it!
26 avril 2026
Avis spontané
Réponse de Fusion5
Hi Robert,
Thank you for taking the time to share your feedback
It is great to hear that the HELIOS12 has genuinely impressed you, particularly when it comes to performance and display quality. The 512GB M.2 SSD and included pen are features we are especially proud of, so it is always pleasing to hear they are making a real difference. The USB-C dock compatibility is one of those capabilities that truly sets this device apart, and powering a 27" 2K display is a great example of what it can do. We have a feeling the keyboard cover will be a great addition — Thank you again for the recommendation, and we hope the Fusion 5 continues to exceed your expectations
— Team Fusion5
Great big size pad by fusion 5 with…
Great big size pad by fusion 5 with stylus as a laptop, best
27 avril 2026
Avis spontané
Réponse de Fusion5
Hi Masha,
Thank you for your feedback! We are thrilled to hear that you're enjoying your new Fusion 5 HELIOS12 and that the included stylus has made it feel like a true laptop replacement for you. At Fusion 5, we design our devices to deliver a premium and versatile experience, and it is always great to hear when our customers feel we have achieved that. We hope you continue to enjoy your device, and we look forward to supporting you again in the future.
— Team Fusion5
Large Screen - Stylus - Power
I have been using the Helios12 tablet for about a month and love it. My favorite part is the large screen. I also love that it came with a stylus - it makes it easier to mark up documents and take notes. With Windows it feels more like a laptop than a tablet. I recommend the Helios12.
6 avril 2026
Avis spontané
Réponse de Fusion5
Hi Liz,
Thank you for taking the time to share your experience with our Helios12 Windows 11 Tablet. We are delighted to hear that you are enjoying it after a month of use. It's great to know that the large screen and included stylus have been particularly valuable for marking up documents and taking notes — exactly the kind of productivity the Helios12 is designed to support. We are also glad that the Windows experience has given you the flexibility of a laptop in a tablet form factor. Your recommendation means a great deal to us, and we hope the Helios12 continues to meet your needs for a long time to come
— Team Fusion5
Smooth purchase experience
Smooth purchase experience. The tablet arrived on time, was well packaged, and matched the description. Setup was easy and everything worked as expected. Overall very satisfied.
7 avril 2026
Avis spontané
Réponse de Fusion5
Hi Виктория,
Thank you for sharing your feedback with us! We're pleased to hear that your tablet arrived on time, was packaged to a high standard, and accurately matched it's description. It is great to know that the setup process was straightforward and that everything has been working as expected. Customer satisfaction is at the heart of everything we do, and reviews like yours remind us why that matters. We hope you continue to enjoy your new tablet, and we look forward to welcoming you back should you need anything in the future
— Team Fusion5
I love my tablet
I love my tablet! It runs all my same settings from my home computer due to windows 11. I’m able to use a high end program called Digital Factory to print DTF transfers that can be pressed onto any color shirt or fabric. I love it!
22 avril 2026
Avis spontané
Réponse de Fusion5
Hi Jenna,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you’re enjoying your new tablet and that the Windows 11 environment allows you to seamlessly use your existing setup. It’s great to know the device is effectively supporting advanced applications like Digital Factory and meeting your needs for DTF printing. We truly appreciate your feedback and are pleased the tablet is performing so well for your workflow. If you ever need any assistance, our support team is always here to help
— Team Fusion5
Great portable Windows tablet
I’ve been using the Fusion5 HELIOS12 and it’s a really convenient device. It feels like a full Windows laptop but in a lightweight tablet form, which I love.
The display is sharp and bright, and it’s great for everyday tasks, content, and streaming. The stylus is a nice bonus — perfect for notes and quick edits.
It runs smoothly for daily use and is easy to carry around, so I take it with me often.
Overall, a great option if you want something portable but still functional 👍
21 avril 2026
Avis spontané
Réponse de Fusion5
Hi Anastasiya,
Thank you for taking the time to leave your thoughts. We’re delighted to hear that the HELIOS12 is providing the balance of portability and functionality you were looking for, and that you’re enjoying the display quality and overall performance for day-to-day use. It’s also great to know the stylus has been a useful addition for notes and quick edits. We truly appreciate your feedback and are pleased the device is supporting your needs. If you ever require any assistance, our support team is always here to help
— Team Fusion5
Love my tablet
Love my tablet - really easy to use and take with me on the go
21 avril 2026
Avis spontané
Réponse de Fusion5
Hi Olivia,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re finding your new device easy to use and convenient when on the go. It’s always encouraging to know our products are meeting our customers’ needs. Should you require any assistance in the future, please don’t hesitate to contact our support team
— Team Fusion5
The Fusion5 tablet is just awful
The Fusion5 tablet is just awful. It is not a functional device. Not based on modern age (i.e. its not the 1980s) standards anyway. Cumbersome, slow, non-responsive, a real pain to use. Sound is terrible. Heavy. I wrote to them to request a return but as it was after the 30 day return window they refused. Biggest waste of £250 I can think of. Having now to buy another device. Steer clear.
19 avril 2026
Avis spontané
Réponse de Fusion5
Hi Sinead,
Thank you for taking the time to leave us your feedback — we're sorry to hear that your experience hasn't met expectations.
We understand how frustrating it can be when a device doesn't perform as hoped, and we genuinely appreciate you bringing this to our attention. As a standard part of every purchase, we offer a 30-day returns period — if a device doesn't meet your expectations within that time, we're happy to arrange a hassle-free refund. Unfortunately, as your return request came in after this window had passed, we are unable to process a refund on this occasion in line with our returns policy.
That said, your device is covered under warranty and we would really like the opportunity to help resolve the issues you've experienced — whether that's performance, responsiveness, sound, or anything else you've raised. Our team is on hand to work through these with you, and in many cases issues like these can be addressed.
Please don't hesitate to reach out to us directly at eve@fusion5store.com and we'll do our best to make things right.
— Team Fusion5
I’m a teacher and I use my Fusion5…
I’m a teacher and I use my Fusion5 Windows tablet for work every day. It runs full Windows 11 so I can plan lessons, mark work, and run my teaching apps with no issues. The screen is clear for Zoom classes, and with a keyboard it works just like my laptop.
For the price, it’s been a lifesaver in the classroom and at home. Highly recommended.
31 mars 2026
Avis spontané
Réponse de Fusion5
Hi Daedreen,
Thank you for taking the time to share your experience. We’re pleased to hear that your new Fusion5 Windows tablet has been a reliable tool for both classroom and home use, and that it supports your day-to-day teaching needs. It’s especially great to know the performance and versatility, including use with a keyboard and for Zoom sessions, have made a positive difference. We truly appreciate your feedback and recommendation, and if there’s ever anything further we can assist with, please don’t hesitate to get in touch
— Team Fusion5
Good for photo
As a professional photographer, the Fusion Tablet has become an essential part of my kit. The 12-inch display is brilliant for reviewing high-res shots on location, offering the color accuracy and detail I need. Running full Windows is a massive advantage because I can use desktop versions of my editing software without any compromises. It’s incredibly convenient to tether my camera directly to a device this portable. It’s essentially a powerful workstation that fits in my camera bag, making my mobile workflow smoother than ever.
8 avril 2026
Avis spontané
Réponse de Fusion5
Hi Екатерина,
Thank you for taking the time to share your experience with us
It's fantastic to hear that your new Fusion5 Helios12 Tablet has become such a valuable part of your photography kit! Knowing that the 12-inch display is delivering the colour accuracy and detail you need on location, and that the full Windows experience is giving you access to your professional editing software without compromise, really means a lot to us.
The idea of it fitting seamlessly into a camera bag as a portable workstation is something we're really proud of, so it's brilliant to hear it's making such a difference to your mobile workflow.
Thank you again for taking the time to share your experience — we hope the Fusion Tablet continues to be a trusted companion on every shoot
— Team Fusion5
Its s great windows tablet
Its s great windows tablet. 12 inches screen super quality. And works very smoothly
14 avril 2026
Avis spontané
Réponse de Fusion5
Hi Fabiano,
Thank you for your feedback!
We’re delighted to hear that you’re enjoying your new Fusion5 Helios12 tablet and that you’re pleased with the screen quality and smooth performance. It’s great to know the device is meeting your expectations.
If you ever need any assistance or have any questions, please don’t hesitate to reach out — we’re always happy to help
— Team Fusion5
great item
quick shipping -product as promised -easy set up - did not expect to need to purchase sd card and i guess thats how they keep the price down - otherwise thats the only complaint !
23 mars 2026
Réponse de Fusion5
Hi Colin,
Thank you so much for taking the time to leave us a review! We're really pleased to hear your order arrived quickly, that everything was as described, and that you found the setup nice and straightforward — that's exactly the experience we aim for. You make a fair point about the SD card, and we completely understand that it can catch customers off guard. You're right that keeping it separate helps us offer the best possible price on the device itself, but we'll certainly take your feedback on board as a reminder to make this clearer upfront. Thanks again for your support — we hope you're loving your new device, and please don't hesitate to get in touch if there's anything we can help with!
— Team Fusion5
There are too many hoops to sign up for…
There are too many hoops to sign up for the warranty. Once you sign up for the 2 year warranty, the site only gives you 1 year. Not a great start on setting up the tablet. We will see how the rest of the set up goes and performance once we have added to our inventory.
27 mars 2026
Réponse de Fusion5
Hi Matt,
Thank you for taking the time to leave us a review — we really appreciate all feedback received, and we're very sorry to hear that the warranty registration process was too time consuming
Just to clarify: depending on the model you've purchased, your device is covered by either a standard 1-year or 2-year warranty (Please see your sales invoice for confirmation) No registration is needed for this coverage.
However, if you register your purchase with us within 14 days of buying, we're happy to add a complimentary 90-day extension on top of your standard warranty at no extra cost. It's our way of saying thank you and giving you a little extra peace of mind.
We hope you're enjoying getting set up, and please don't hesitate to reach out to us directly if there's anything else we can help with!
- Team Fusion5
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