After providing needed info for drivers, Geoff and team went the extra mile to source specific driver for my tablet after initial sources did not correct sound on device. He found the exact one to fix... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
For the money they charge you get a much better specified laptop with everything working well. If I have a criticism it would be that there is not much guidance into the usage of the laptop, just a sm... Voir plus
Thi latest transaction went well, as do all of my transactions with Fusion5. Further, technical questions are answered promptly.
I really love this computer. Super easy to set up, really easy to navigate. Love that it doesn’t have a ginormous deck that I have to worry about finding a place for. The computer itself is really pre... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Fusion5
Écrit par l'entreprise
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Coordonnées de contact
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Royaume-Uni
- eve@fusion5store.com
- fusion5store.com
4,5
Excellent
496 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Your great but my indian bank screwed…
Your great but my indian bank ICICI/AMAZON CC had it blocked because they delivered to wrong person. I still why this union is not ok kinds I feel.
I may not because Amazon has Fusion 5 in India. So good marketing move by Amazon.
Thank you
Mukund
31 juillet 2026
Réponse de Fusion5
Hi Mukund,
Thank you so much for your comments. We're sorry to hear your bank caused a bit of trouble, but we're really glad to hear you're planning to come back
If you require any further assistance in the future, our team will be delighted to assist you with your order.
— Team Fusion5
T90+N100
I purchased a T90+N100 two years ago and can honestly say that I am truly pleased with its performance. The laptop was purchased for my wife and we initially had one small issue with the screen freezing but the team at Fusion advised us a simple fix in the power settings. No other issues have been experienced in the two years. Recently I contacted Fusion to seek advice on updating any drives and once again they responded swiftly and provided me a link to get the updates. Overall I have been impressed with the laptop and the professional support shown by the Fusion Team. Well done keep up the great work
7 août 2026
Avis spontané
Réponse de Fusion5
Hi Susan,
Thank you so much for your positive review! It's great to hear that your T90+N100 has been performing so well over the past two years, and we're especially pleased that the screen issue was an easy fix. We're always happy to help with things like updates and drivers, so it's lovely to hear that our team could point you in the right direction again. Thank you for choosing Fusion5 and for taking the time to share your experience — we really appreciate your continued support
— Team Fusion5
After sales service with a company you can trust…
I have purchased several products from fusion5 and every time their aftersales service is second to none. They always reply to emails promptly and nothing is too much trouble.
23 juillet 2026
Avis spontané
Réponse de Fusion5
Hi Brian,
Thank you so much for your positive review, and especially for coming back to Fusion5 time and time again. It really means a lot to hear that you've had such a positive experience with our after-sales service. We always do our best to be there when our customers need us, so it's fantastic to know that our quick replies and willingness to help have made a difference. Thank you again for your continued support — we really appreciate it
— Team Fusion5
Very nice tablet
Very nice tablet, but could do with SD slot to update storage and a bit more support with windows like they do not support the graphics card so no HD content on windows 11 .
I think I'll keep it . but wish i bought the surface pro.
delivery service was ok but when you order the keyboard Aswell with amazon you get the wrong one, I had to send it back and buy from fusion instead.
9 mai 2026
Réponse de Fusion5
Hi Graham,
Thank you for taking the time to leave your feedback. We're really pleased to hear that you like the tablet overall, and we appreciate you sharing the areas where you feel it could be improved. We're sorry to hear about the confusion with the keyboard order through Amazon — we can appreciate how frustrating it is to have to return the wrong one and order again. Your comments about storage and Windows support are also really helpful, and we'll make sure your comments are passed on to our team. Thanks again for choosing Fusion5, and we hope you continue to enjoy your tablet!
— Team Fusion5
I have a Fusion5 FMP4 computer system
I have a Fusion5 FMP4 computer system. I purchased it about 3 years ago and It has always worked get. I've had a Windows 11 system on it for a year or so. Then I got interested in Linux (Ubuntu) and have been using it to take classes. I have tried various flavors of Linux and am currently running 26.04. I ran across KUbuntu which looked interesting. So I loaded in onto the FMP4 as s test system. It worked and initially looked great. so I saved it to a backup ssd using TimeShift. Which some how wiped out the bootloader on other backups on the same ssd. When I tried to use one of the backups the boot loader crashed and I spend three days trying to get the FMP4 back up and running. Finally I did and was able to verify that Kubuntu backed up with timeshift caused the problem. I'm back to using Ubuntu 26.04 and everything works fine.
I love the little black cube. It works great.
29 juillet 2026
Avis spontané
Réponse de Fusion5
Hi Tom,
Thank you for taking the time to share such a detailed review, and for your patience throughout what sounds like a challenging troubleshooting process.
It's excellent to hear that your Fusion5 FMP4 has served you reliably for the past three years, and that it has proven flexible enough to support your exploration of various Linux distributions as part of your studies. We're pleased our devices are able to accommodate such varied and technically involved use.
We're also glad to hear you were able to identify the root cause and successfully restore the system.
Thank you again for choosing Fusion5 and for sharing such a thorough and considered review, we genuinely appreciate it. Please don't hesitate to get in touch should you need any further assistance in the future
— Team Fusion5
Great product and first class service
Great product and first class service. I am delighted to be able to give the Fusion5 team a 5* review. From initially ordering, the customer service has been exceptional. Speedy delivery, immediate access and it looks great. So fast I couldn’t believe I’d been putting up with my old rubbish laptop that had cost me far more than theirs. I have had occasion to contact the team twice and on both occasions they have been quick to reply and patiently solved my queries which were down to my not using the correct function keys. I can’t thank them enough and they’ve stressed their willingness to assist any future queries. Well done Fusion 5!
26 juillet 2026
Avis spontané
Réponse de Fusion5
Dear Mrs Norris,
Thank you very much for your review, we truly appreciate you taking the time to share it.
We're delighted to hear that your experience, from ordering through to delivery, was smooth and efficient, and that you're enjoying your new laptop. It's also great to know our team was able to assist promptly and patiently with your queries, this is exactly the standard of service we strive to provide.
Thank you again for your kind words and for choosing Fusion5. Please don't hesitate to get in touch should you need any further assistance in the future
— Team Fusion5
Purchased a used Fusion5 T50 and…
Purchased a used Fusion5 T50 and performed a clean install of Windows 10 x86. The sound driver was not installed by the windows 10 installer. I contacted support which requested a provide a photograph of the back of the laptop in order to gain access to the download center driver page. I was contacted by Fusion5 staff and provided with the factory image to resolve the issue. The solution required a clean install of the factory image which contained the missing sound driver.
21 juillet 2026
Avis spontané
Réponse de Fusion5
Dear Benedict,
Thank you for taking the time to leave your feedback. I am sorry to hear about the frustration you've experienced trying to get the sound driver working on your T50 after your clean installation of Windows 10.
Please be assured that we absolutely still provide support for our legacy products, and we certainly haven't ignored your request! I have looked into our system and can confirm that our support team did reply to your ticket with the original stock image you needed. Because we hadn't heard back from you, our team also sent a follow-up email asking you to check your spam or junk folder, as it appears our messages are unfortunately being filtered out of your main inbox.
We really want to get your device fully functioning again. Could you please double-check your spam folder for our previous emails? If you still cannot locate our messages, please reach out to us via one of our Windows team geoff@fusion5store.com, and we will make sure you get the required software right away.
Thank you for your patience, and we look forward to getting this sorted out for you.
— Team Fusion5
Excellent Tablet but not serviceable
Excellent Tablet and worked well for 3 years but after 3 years the battery died and NO ONE WORKS ON THESE IN THE USA. Like I say, for the money it was a nice little portable machine and did what I wanted it to do (I'm a writer) and functioned really well but if you want something that can be serviced this is NOT your tablet pc.
20 juillet 2026
Avis spontané
Réponse de Fusion5
Dear Doug,
Thank you for taking the time to share your feedback.
We're pleased to hear that your Fusion5 tablet served you well over the past three years and that it has been a reliable and portable device for your writing. It's great to know that it met your needs and provided the functionality you were looking for.
We're sorry to hear about the battery issue you have recently experienced. We would like to reassure you that our team can certainly assist with this. A member of our Support Team has already reached out to you directly by email to discuss the available options and help you with the next steps.
Thank you again for your support and for sharing your experience. We appreciate the opportunity to assist and hope we can help get your device back to working order promptly for you.
— Team Fusion5
Réponse de Fusion5
Dear Bob,
Thank you for your kind feedback!
We're pleased to hear that you received a quick response from our Support Team and that your product was delivered promptly. Providing efficient assistance and a smooth customer experience is something we always strive to achieve.
Thank you for choosing Fusion5 and for taking the time to share your experience. We hope you continue to enjoy your device
— Team Fusion5
Excellent value for money laptop backed up by exceptional support.
A light, functional laptop with some great features such as the excellent screen and responsive keyboard. But what set this apart and elevates it considerably is the excellent customer service that went beyond expectations.
13 juillet 2026
Avis spontané
Réponse de Fusion5
Dear Matt,
Thank you so much for your feedback.
We're delighted to hear that you’re enjoying your Fusion5 laptop and It’s fantastic to know that the features and functionality of the device has been able to meet your expectations.
We're especially grateful for your kind words regarding our Customer Support Team. Providing helpful, responsive assistance and going the extra mile for our customers is something we take great pride in, so it means a great deal to hear that our service made such a positive impression.
Thank you for choosing Fusion5 and for taking the time to share your experience. We truly appreciate your support and hope you continue to enjoy your laptop for many years to come
— Team Fusion5
Ever since we bought it in 2021
Ever since we bought it in 2021, it hardly got android updates a couple times, its current android version is 10.
Mostly it just hangs up all the time, is there anything you could help us to get it fixed ? we also need help to get dedicated charging set and suitable wired earphones. SOFTWARE UPDATES never gets enabled.
Information:
Device Name, Model Number & Build Number : F105DvII
11 juillet 2025
Avis spontané
Réponse de Fusion5
Good Morning,
Thank you for contacting us.
We're very sorry to hear that you have been experiencing issues with your F105DvII Android 10 tablet, including the device becoming unresponsive and difficulties with software updates.
As this is an Android device, system updates are provided and managed by Google and the Android operating system rather than directly by Fusion5. The availability and frequency of updates can vary depending on the Android version, device compatibility, and Google's update support for the platform.
That said, we would still be happy to assist and do our best to help you get the most from your tablet. If you are experiencing performance issues, we can guide you through some troubleshooting steps to help improve the device's operation.
Regarding the charging set and suitable wired earphones, please contact us directly at eve@fusion5store.com and let us know the exact specifications you require for these accessories, and we'll be happy to advise on compatible options.
We look forward to assisting you further
— Team Fusion5
Correct plug received the following day
When I bought a Fusion5 from Amazon, it came with a USA plug, not a UK one. I contacted Fusion5 & they sent me the correct plug which I received the following morning. The Fusion5 is a great tablet/PC. It goes on holiday with us & is small, light &easy to use. Especially uploading photos & videos from camera memory cards. Thanks once again, Alan. Shame Amazon couldn't sort it.
9 juillet 2026
Avis spontané
Réponse de Fusion5
Dear Alan,
Thank you for taking the time to share your experience.
We're delighted to hear that you're enjoying your Fusion5 tablet and that it has become a useful companion for your holidays. It's great to know that the compact design, portability, and ease of use have made it ideal for tasks such as managing photos and videos from your camera memory cards.
We're also pleased that our Support Team was able to quickly assist with the incorrect plug adaptor and arrange the correct one for you. We always aim to make resolving issues as simple and efficient as possible, and we're glad we could help get you up and running without delay.
Thank you for choosing Fusion5 and for your kind words. We truly appreciate your support and hope your tablet continues to be a reliable travel companion for many more adventures
— Team Fusion5
A great little laptop, great support
A great little laptop, built in UK
But my review is about the service team, who have worked with tenacity to support with what is a missing driver.
Amazing service. Thank you all.
8 juillet 2026
Avis spontané
Réponse de Fusion5
Dear Mr Maughan,
Thank you so much for your feedback.
We're delighted to hear that you’re enjoying your Fusion5 laptop and that our Support Team was able to assist you. While driver-related issues can sometimes be challenging to resolve, we're pleased our team was able to work alongside you with dedication and persistence to find the right solution.
Providing helpful, responsive support and standing by our customers is something we take great pride in, so your kind words mean a great deal to the team.
Thank you for choosing Fusion5 and for recognising the efforts of our Support Team. We hope you continue to enjoy your laptop, and we're always here if you need further assistance.
— Team Fusion5
Inadequacy
Where shall I start 1) the computer mains lead you sent did not work. 2) You forgot to pay postage so I ended up paying for the delivery of something that was useless.
Dpo you need any more?
30 juin 2026
Réponse de Fusion5
Dear Des,
Thank you for taking the time to share your feedback.
We're very sorry to hear about the issues you've experienced with the charger, as well as the inconvenience caused by the delivery charge. We completely understand your frustration, and we appreciate you bringing this to our attention.
The experience you've described is not reflective of the level of service we aim to provide, and we would like the opportunity to resolve this for you as quickly as possible.
Regarding the postage concern, please rest assured that all of our parcels are sent using a Royal Mail service (Tracked 24/48) so we will be able to raise this matter with Royal Mail directly to investigate this charge further for you.
Could you also please confirm that the replacement charger is connected to the correct charging port? The ports can appear similar on our laptops, but the headphone port is located on the right-hand side of the laptop, while the charging port is positioned at the top left-hand side.
Please contact us directly at eve@fusion5store.com and our support team will be happy to advise on the next steps and ensure we get this resolved for you promptly.
Thank you for your patience, and we look forward to assisting you further
— Team Fusion5
superb customer sevice
my purchase was from Amazon a Fusion5 Model name FWIN232 HELIOS12 Memory storage capacity 512 GB Screen size 12 Inches.
there was a problem with the tablet , so i contacted the customer service team, and they went above and beyond to help me try to resolve the problem, they replaced my Tablet , and everything was fine. i can't recommend them highly enough for how they supported and helped me
28 juin 2026
Avis spontané
Réponse de Fusion5
Dear Andrew,
Thank you for taking the time to share your experience.
We're delighted to hear that our Customer Support team was able to assist you and provide a positive resolution. While we're sorry that you initially experienced an issue with your Fusion5 HELIOS12 tablet, we're pleased that we could help troubleshoot the problem and arrange a replacement to get you back up and running.
Providing reliable products and going the extra mile to support our customers is something we take great pride in. Your kind words regarding our team's communication and assistance mean a great deal to everyone here at Fusion5.
Thank you for choosing Fusion5 and for your recommendation. We truly appreciate your support and hope you continue to enjoy your HELIOS12 tablet for many years to come
— Team Fusion5
Need a new charger for my tablet
Need a new charger for my tablet, they where very helpful in finding the right one.
Thanks
22 juin 2026
Réponse de Fusion5
Dear Kent,
Thank you for your feedback.
We're pleased to hear that our team was able to assist you in finding the correct charger for your Fusion5 tablet. Ensuring our customers receive the right accessories and support for their devices is something we always aim to provide.
Thank you for choosing Fusion5, and we appreciate you taking the time to share your experience. We hope you continue to enjoy your tablet
— Team Fusion5
Takes forever to load a program
Don't seem as fast as I figured it would be. And the volume aint loud at all.
28 juin 2026
Réponse de Fusion5
Dear Caley,
Thank you for taking the time to share your feedback.
We're sorry to hear that the performance and speaker volume of your Fusion5 device have not fully met your expectations. We understand that having a device that feels responsive and provides clear audio is important for everyday use.
Our Support Team would be happy to assist and help ensure your device is performing as expected. If you need any guidance with optimising performance or adjusting your audio settings, please feel free to contact us at eve@fusion5store.com and our team will be happy to help.
Thank you for choosing Fusion5 and for sharing your feedback. We appreciate the opportunity to support you and improve your experience.
— Team Fusion5
Work with Excel VBA Macros on site…
The Fusion tablet has been excellent onsite and in particular running it with VBA code in EXCEL that automatically created new worksheets when inspection issues are identified. It is fast and functions just like a touch window desktop PC. Well worth the investment
18 juin 2026
Avis spontané
Réponse de Fusion5
Dear Dermot,
Thank you for taking the time to share your experience.
We're delighted to hear that your Fusion5 tablet has been performing excellently in an onsite environment and that it has been a great fit for your workflow. It's fantastic to know that the tablet is handling your Excel VBA applications smoothly and providing the performance and functionality you need from a touch-enabled Windows PC.
Delivering reliable, versatile devices that support professional and everyday use cases is something we strive for, so we're pleased to hear your investment has been worthwhile.
Thank you again for choosing Fusion5 and for sharing your feedback. We hope your tablet continues to support your work successfully, and our team is always here if you need assistance.
— Team Fusion5
ordered wrong charger
Wong orderAlthough I originally ordered wrong charger it proved very essy and quick yo exchange for correct one
16 juin 2026
Réponse de Fusion5
Dear Bill,
Thank you for sharing your experience.
We're pleased to hear that, although the incorrect charger was initially ordered, the exchange process was quick and straightforward. We always aim to make resolving issues as simple and hassle-free as possible for our customers.
Thank you for choosing Fusion5 and for your kind feedback. We appreciate your support and hope you continue to enjoy
— Team Fusion5
Easy ordering
Easy ordering. Ordered machine on Saturday and it arrived Tuesday a.m. Great Service.
Nice machine, but the instruction book is rubbish and assumes knowledge. I doubt anyone not used to computers and buying for the first time would have a clue how to go about setting it up. Spoiling the machine for a little bit of paper.
20 juin 2026
Réponse de Fusion5
Dear Graham,
Thank you for taking the time to share your feedback.
We're delighted to hear that you had a smooth ordering experience and that your machine arrived quickly. We also appreciate your honest feedback regarding the instruction manual. We understand that clear, easy-to-follow setup guidance is especially important for customers who may be purchasing their first computer or are less familiar with technology. Your comments have been shared with our team, as we're always looking for ways to improve the overall customer experience.
Thank you again for choosing Fusion5 and for highlighting both what went well and where we can do better. We hope you continue to enjoy your laptop, and our support team is always available should you need any assistance
— Team Fusion5
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.