After providing needed info for drivers, Geoff and team went the extra mile to source specific driver for my tablet after initial sources did not correct sound on device. He found the exact one to fix... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
For the money they charge you get a much better specified laptop with everything working well. If I have a criticism it would be that there is not much guidance into the usage of the laptop, just a sm... Voir plus
Thi latest transaction went well, as do all of my transactions with Fusion5. Further, technical questions are answered promptly.
I really love this computer. Super easy to set up, really easy to navigate. Love that it doesn’t have a ginormous deck that I have to worry about finding a place for. The computer itself is really pre... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Fusion5
Écrit par l'entreprise
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Coordonnées de contact
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Royaume-Uni
- eve@fusion5store.com
- fusion5store.com
4,5
Excellent
496 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Réponse de Fusion5
Good Afternoon,
Thank you for your feedback — we’re delighted to hear that your order arrived quickly and in excellent condition. We truly appreciate you taking the time to share your experience. If you ever need any assistance or have any questions in the future, our team will be very happy to help
- Team Fusion5
Réponse de Fusion5
Hi Joseph,
Thank you for taking the time to share your feedback. We’re very pleased to hear that you were satisfied with our service. Delivering a smooth and reliable experience is always our goal, and your comments are greatly appreciated. We look forward to assisting you again in the future
- Team Fusion5
Réponse de Fusion5
Hi Mike,
Thank you for taking the time to leave us your feedback. We’re delighted to hear that you were pleased with both our communication and the speed of delivery. Providing a smooth, and simple purchasing experience is very important to us, so it’s great to know we were able to meet your expectations. We truly appreciate your support and look forward to assisting you again in the future
- Team Fusion5
Great Customer Service!!!!
Tina showed great diligence and willingness to resolve my issue. I need a power supply for an older model of the Win22 tablet and she went out of her way to be sure I had the right part when I needed it!
2 février 2026
Réponse de Fusion5
Hi Mark,
Thank you for taking the time to leave your feedback. We’re delighted to hear that our team was able to assist you effectively and ensure that you received the correct power supply for your tablet. Providing helpful support is something we take pride in, and it’s wonderful to know that you've had such a positive experience
If you need any further assistance in the future, please don’t hesitate to contact us
- Team Fusion5
A refreshing change
Prior to purchasing the product from Fusion5 I had a few queries which I put to their customer services. They replied promptly and answered the questions I asked in full which was a refreshing change to what has become the norm these days. The product is fine, it works as expected and the build quality appears to be robust unlike similar products from the far east.
Overall, I am happy with the company and the product.
2 février 2026
Réponse de Fusion5
Hi William,
Thank you for taking the time to share your feedback. We’re delighted to hear that our team was helpful and that your new device is meeting expectations in terms of performance and build quality. Your comments are very encouraging, and we will continue striving to provide responsive support and reliable, high-quality products for all our customers
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch
- Team Fusion5
Great company
Great company, reasonable prices which are better compared to other places where I've seen them charge more for half the ram etc.
Quick delivery
14 février 2026
Avis spontané
Réponse de Fusion5
Hi Steven,
Thank you so much for your feedback. We’re delighted to hear that you found our pricing competitive and our delivery prompt. Feedback like yours helps us continue to maintain quality products and service across our range, and we truly appreciate you taking the time to share your experience
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch
- Team Fusion5
Second replacement power supply
The power supplies have the worst pins ever. In 40 years of being an IT geek I'm not sure i have EVER broken a pin on a power supply. Luckily their support is responsive via email and the new one shipped quickly. There have new power supplies so hopefully this one lasts!
28 janvier 2026
Réponse de Fusion5
Hello Richard,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty and understand your frustration regarding our earlier power supply pins.
Feedback like yours is extremely valuable to us and directly helps us improve our products and services across our entire range. We’ve taken these comments on board, and as you mentioned, the newer power supplies have been redesigned to improve durability, reliability, and efficiency
We’re also glad to hear that our support team was able to assist you promptly and get a replacement out to you quickly. If you experience any further issues or have suggestions in the future, please don’t hesitate to reach out.
Thank you again for your feedback and continued support
- Team Fusion5
updated review !
From ordering two tablets , delivery was quick.
Tablets fired up and worked well. The cases are sturdy and protect the tablet well.
I did have a problem with one of the devices , after finally getting a response from Fusion the problem was resolved quickly, device sent off , repaired and sent back in around 1 week.
I appreciated the follow up email from fusion also, which shows good customer service.
30 janvier 2026
Avis spontané
Réponse de Fusion5
Good afternoon,
Thank you for taking the time to share your feedback with us — we really appreciate it. While we’re sorry to hear about the initial issue with one of your devices and the delay in getting in touch, we’re pleased that everything was resolved quickly once underway and that the turnaround met your expectations. Your kind comments about our follow-up and customer service mean a great deal to the team and encourage us to continue improving both our products and the support we provide
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch
- Team Fusion5
great customer service answered my…
great customer service answered my email on z timely matter
15 janvier 2026
Réponse de Fusion5
Hello Marco,
Thank you very much for taking the time to share your feedback. We’re delighted to hear that you were happy with the timeliness of our response and the level of service you received. Providing prompt, clear, and helpful support is very important to us, and your comments are greatly appreciated by the team. Thank you for choosing Fusion5 — please don’t hesitate to reach out if we can assist you again in the future.
- Team Fusion5
The proptness of the respone
The proptness of the respone to my orer of a replacement charger.
13 janvier 2026
Réponse de Fusion5
Hello John,
Thank you for taking the time to share your feedback. We appreciate your comments regarding the promptness of our responses. Providing efficient support is incredibly important to us, and your feedback helps reinforce our commitment to maintaining a high level of service for our customers
If there’s anything we can assist you with in the future, please don’t hesitate to get in touch
- Team Fusion5
Support is very slow and avoiding my…
Support is very slow and avoiding my questions.
30 décembre 2025
Réponse de Fusion5
Hello John,
Thank you for taking the time to leave your feedback.
I’m sorry to hear that you feel your questions have not been addressed promptly.
We aim to respond to all customer queries within 24 hours, Monday to Friday. Please note that response times may be slightly extended during weekends or public holidays.
For clarity, according to our previous email sent to you on January 12 at 2:56 PM, your replacement order has already been processed and dispatched. The expected delivery is by Saturday, 17 January 2026, by 9:00 PM.
If there are any outstanding questions that have not yet been answered, please feel free to reply directly to our previous email, and we will be happy to assist further.
Once again, we appreciate you bringing this to our attention and look forward to assisting you via Email.
- Team Fusion5
Excellent product works as described.
The delivery perfect
The packaging perfect
The installation instructions perfect
The product itself function perfectly and as described
Fusion5 Support Team is excellent.
Thank you Fusion5...!
6 avril 2025
Avis spontané
Réponse de Fusion5
Hello Jacques,
Thank you so much for your kind feedback. We’re delighted to hear that you’re happy with all aspects of our products and services. It’s also wonderful to know that our support team was able to provide a positive experience. Your comments are greatly appreciated and serve as motivation for us to continue delivering high-quality products and service to all our customers
We look forward to assisting you again in the future if needed
- Team Fusion5
This company was very helpful
This company was very helpful, they gave me the advice I needed. I am quite happy with this company.
18 juin 2025
Réponse de Fusion5
Hi Mike,
Thank you so much for taking the time to leave your feedback. We’re thrilled to hear that our team was able to provide the advice you needed and that you’re happy with your experience. Your comments mean a lot to us and motivate our team to continue delivering helpful and friendly support. We look forward to assisting you again in the future if needed
- Team Fusion5
Very responsive customer service.
13 décembre 2025
Réponse de Fusion5
Hello Timothy,
Thank you for taking the time to leave your feedback. We’re delighted to hear about your experience. Providing timely and helpful support is always our priority, and your comments motivate us to continue delivering a positive experience for all our customers
Should you require any further assistance, please don’t hesitate to reach out—we’re always here to help
- Team Fusion5
I was bought this machine in September…
I was bought this machine in September as a birthday present, I can honestly say that this is the slowest machine I have ever worked with. I am currently trying to install Microsoft 365 and it has already taken 45 minutes 🤦♂️🤦♂️🤦♂️. Please consider another more competent machine unless you are doing no more than surfing the web. Any other tasks take far too long and are clunky and unachievable.
20 décembre 2025
Avis spontané
Réponse de Fusion5
Hello Craig,
Thank you for taking the time to share your experience with us. I’m very sorry to hear that you’re finding the device slow and that installing Microsoft 365 has taken longer than expected. I understand how frustrating that can be, especially as the device was a gift
We would very much like the opportunity to assist and ensure that your machine is performing as expected for its specifications. In many cases, performance issues can be improved with a few configuration checks, updates, or optimisations, and we are confident we can help resolve this for you.
Please contact us directly at eve@fusion5store.com, and our team will be happy to work with you step by step to get your device running as it should.
We appreciate you bringing this to our attention and look forward to assisting you further via Email.
- Team Fusion5
All good
Easy to find what I wanted. No problems with payment or shipping. Quick delivery.
30 novembre 2025
Réponse de Fusion5
Hello Celeste,
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience was smooth and that you were able to find exactly what you needed. It’s great to know that payment, shipping, and delivery all went seamlessly.
At Fusion5, we strive to make the ordering process as simple and efficient as possible, and we’re pleased to know we met your expectations. We sincerely appreciate your support and look forward to serving you again in the future.
Should you require any further assistance, please don’t hesitate to reach out—we’re always here to help
- Team Fusion5
Delivery status never updated or provided, unstable web site
Web site somewhat unstable (maintenance issues?). Order status still shows "process" a week after the order was received. CC charged on order date, no shipping status was ever provided. I sent several messages to inquire on status but never received any response.
Trying to register the purchase was a challenge due to web site instability. Once the product pick down list is in random order (lack of customer concern, how difficult is it to sort this list?). If you offer a pull-down list, all products should be listed or wording changed ( such as 128 G changed to "all G" or "128-512 G".
12/17/25 Update by purchaser Cliff.
Raised from 3 to 4 start because of response. Having developed SW from 1962-2002 (including the GPS control system), I appreciated the challenges. Today there is much too much pressure by management to get "something out" regardless of the strong warnings from the technical team about being not ready (remember the Challenger explosion). True quality of a company is as much avoiding problems as how you handled them when they occur.
Thank you.
Merry Christmas
11 décembre 2025
Réponse de Fusion5
Hello Cliff,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration you have experienced. According to our records, our customer support team contacted you on December 2 with a link to track your order. We regret to hear that this was not received. We are however pleased to confirm that your order was successfully delivered on December 8, 2025, at 09:44 AM.
Regarding our website, we are actively reviewing our systems to improve stability, enhance product listing clarity, and ensure that all customer communications are delivered reliably. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to implementing these changes to provide a seamless and dependable experience for all of our customers going forward
If you need any further assistance or have additional questions in the future, we’re always here to help
-Team Fusion5
Strong and prompt support
Pre-purchase questions were quickly and fully answered. Shipment and tracking info followed smoothly .
2 décembre 2025
Réponse de Fusion5
Hi David,
Thank you for taking the time to leave your feedback. We’re delighted to hear that our team was able to answer your questions quickly and clearly, and that the shipping and tracking process was smooth from start to finish. Your experience is very important to us, and we truly appreciate you taking the time to share it. If you need any further assistance or have additional questions in the future, we’re always here to help
-Team Fusion5
The price was fair
11 novembre 2025
Réponse de Fusion5
Hi Mr. Flanders,
Thank you for taking the time to share your feedback with us — we truly appreciate it. We’re pleased to hear that you found our pricing fair, and we hope that your recent purchase continues to serve you well. Should you need any support or have questions at any stage, our team is always here and ready to help
-Team Fusion5
Product shipped fairly quickly
Product shipped fairly quickly, however I didn't rec notification and emailing the company was the only communication to reach company to find out status. Not having any experience with this company, I was a bit uneasy. They did respond within 24 hrs.
14 novembre 2025
Réponse de Fusion5
Hi Lisa!
Thank you for taking the time to leave your feedback. We're glad to hear that your order arrived quickly, and we appreciate you reaching out to us for an update. We understand how important clear communication is—especially when ordering from a company for the first time—and we’re pleased that we could respond and assist within 24 hours. Your experience helps us continue improving, and we're grateful you gave us the chance to support you
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
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