After providing needed info for drivers, Geoff and team went the extra mile to source specific driver for my tablet after initial sources did not correct sound on device. He found the exact one to fix... Voir plus
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Lisez les avis des autres
I’ve really enjoyed using my Fusion5 2-in-1 tablet! It’s convenient, easy to use, and I love that I can use it as both a tablet and a computer. It’s been great for my everyday tasks and creating conte... Voir plus
For the money they charge you get a much better specified laptop with everything working well. If I have a criticism it would be that there is not much guidance into the usage of the laptop, just a sm... Voir plus
I really love this computer. Super easy to set up, really easy to navigate. Love that it doesn’t have a ginormous deck that I have to worry about finding a place for. The computer itself is really pre... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Fusion5
Écrit par l'entreprise
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Coordonnées de contact
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Royaume-Uni
- eve@fusion5store.com
- fusion5store.com
4,5
Excellent
497 avis
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A répondu à 90 % de ses avis négatifs
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Product shipped fairly quickly
Product shipped fairly quickly, however I didn't rec notification and emailing the company was the only communication to reach company to find out status. Not having any experience with this company, I was a bit uneasy. They did respond within 24 hrs.
14 novembre 2025
Réponse de Fusion5
Hi Lisa!
Thank you for taking the time to leave your feedback. We're glad to hear that your order arrived quickly, and we appreciate you reaching out to us for an update. We understand how important clear communication is—especially when ordering from a company for the first time—and we’re pleased that we could respond and assist within 24 hours. Your experience helps us continue improving, and we're grateful you gave us the chance to support you
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
Returned item
I have returned this product back to Amazon because first of all there i was no charger in the box and could not get a power cord from FUSION. I tried contacting them many times without success.
3 novembre 2025
Réponse de Fusion5
Hello Michael,
Thank you for sharing your feedback
We regret to hear about the issues you've experienced.
After reviewing our system, we have not been able to locate any previous correspondence from you regarding the missing charger. We take situations like this seriously, as they help us identify where improvements are needed to prevent similar issues from occurring again.
To allow us to investigate this thoroughly, and follow up accordingly with our Quality Control and Dispatch teams, please contact us directly at eve@fusion5store.com
with your Amazon Order ID. Once received, we will ensure this matter is addressed promptly and the appropriate corrective steps are taken internally.
Thank you for bringing this to our attention—we appreciate the opportunity to improve.
Kind regards,
Tina
Customer service was fast and friendly
Customer service was fast and friendly. Unfortunately the screen protector I needed did not fit and had to be returned. They immediately fixed the description online so other people will know. Unfortunately I had to pay for the return shipment. However, the refund was done in a very timely manner.
31 octobre 2025
Réponse de Fusion5
Hi DO!
Thank you for taking the time to share your experience. We’re glad to hear that our team was able to assist you promptly and that your refund was processed quickly. We appreciate you letting us know about the screen protector issue, and we’re happy that the product description has been updated to help future customers. Your patience and understanding are greatly appreciated.
We wish you all the best, and hope to speak with you again in the future
-Team Fusion5
Excelant Service and Fast Delivery
Fast Delivery and the Product was exactly as described. Customer service was very responsive to the question I had about my new tablet.
29 octobre 2025
Réponse de Fusion5
Hi Larry!
Thank you for your feedback. We’re delighted to hear that your tablet arrived quickly and has met your expectations. It’s also great to know that our customer services team was able to assist you promptly—Customer satisfaction is always our priority.
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
They helped me with exactly what I needed.
I had a problem with one of their tablets, but thanks to their support I was able to use it again. Very intuitive and easy to use 👍
29 octobre 2025
Avis spontané
Réponse de Fusion5
Hi Aldo!
Thank you for taking the time to share your experience. We’re glad our support team was able to help you get your tablet back up and running. It’s great to hear that you find the device simple to use. We really appreciate your feedback and are happy that you’re enjoying your tablet!
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
They got me straight to what I needed…
They got me straight to what I needed to figure out my tablet in a couple of emails.
GREAT customer service!
22 octobre 2025
Réponse de Fusion5
Hi Mike!
Thank you for your kind words. We’re thrilled to hear that our team was able to help you quickly and efficiently with your tablet. It’s always great to know our support is making a difference, and we really appreciate you taking the time to share your experience.
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
I identified what I needed on the…
I identified what I needed on the website, ordered it, paid for it and was given a delivery date, the date was met, the item worked perfectly, .. a happy boy!
19 octobre 2025
Réponse de Fusion5
Hi Eric!
Thank you for taking the time to leave your feedback. We’re delighted to hear that your order arrived on time and that everything worked perfectly. It’s always great to know our customers are happy with both the service and the product. We really appreciate you sharing your experience and hope you continue to enjoy your new device!
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
Love the form factor and light weight, but…
Love the form factor and light weight of the tablet. Battery only seems to last 60 to 90 minutes on full charge. Only giving 3 stars because Windows 11 fails to update itself (after numerous attempts) and although there is a removable cover on the back and the documentation says it can handle up to 1TB M.2 SSD, I thought that meant that I could buy and add a 2nd SSD to the table to have a C and D drive, but that socket is already used by the C drive and if you want to increase capacity you need to clone that SSD to a larger SSD (which means added expense).
21 octobre 2025
Réponse de Fusion5
Hi Tom,
Thank you for sharing your feedback with us. We’re glad to hear you appreciate the tablet’s form factor and lightweight design. I’m sorry to hear about the issues with battery life and Windows 11 updates—our team can guide you through troubleshooting steps to help resolve the update problem and optimise battery performance. Regarding storage, you’re correct that the tablet supports a single M.2 SSD, and increasing capacity requires upgrading or cloning the existing drive. If you’d like, we can provide advice on the best way to safely upgrade your SSD to meet your storage needs. Please reach out to our support team at eve@fusion5store.com, so we can assist in improving your experience.
We look forward to speaking with you
- Team Fusion5
Helpful customer service and some business suggestions
The customer service people were very helpful by promptly providing answers to my questions after the purchase and delivery.
There are a couple of things that I hope are added to Fusion5 business practices - more detailed product information, and notice of product shipment with tracking numbers. JBK Colorado, U.S.A.
12 octobre 2025
Réponse de Fusion5
Hi JBK!
Thank you for sharing your feedback. We’re glad to hear that our customer service team was able to provide helpful and prompt support after your purchase. We really appreciate your suggestions regarding more detailed product information and shipment tracking notifications—they’re valuable insights that help us improve our processes. We’ll certainly take your comments on board as we continue to enhance the Fusion5 experience for all our customers.
-Team Fusion5
You get what you pay for…
Didn't know what to expect from this price point. So although only a 3 star, its not that it was really that bad, just underwhelming. The main issue is the charging connector, which doesn't always work. I have to wiggle the end to make a connection, or pull it out and push it back a few times to get a connection. It also gets very hot, but that may be normal for a small tablet. Why they went with a micro HDMI, l don't know. as my adaptor to ordinary HDMI means I can't get the charge lead in unless I have the adaptor pulled out part way to allow sideways movement. The USB-C does not allow charging or HDMI data transfer which I get from my laptop, so my home hub which runs multiple monitors doesn't work, but my LAN cable does. I wish I'd spent the extra on W11 Pro and not W11 Home. If I could give it back and go for a higher spec I would. I also got the keyboard which seems to work well, although it does disconnect easily and the folder doesn't support the screen well, it falls flat a lot!!. The touch screen is disappointing and as this was the primary reason for getting the tablet, not getting an iPad type of response was a let down. That may just be a windows thing. I tried a stylus, not much better, so have now gone back to a mouse. So really didn't need a touchscreen laptop at all.
16 octobre 2025
Réponse de Fusion5
Hi Rich,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience hasn’t fully met your expectations and appreciate you highlighting the specific issues with the charging connector, heat, touchscreen responsiveness, and connectivity limitations. We’d like to help improve your experience—our team can guide you through troubleshooting the charging port and touchscreen performance, and advise on optimising peripheral connections with your setup. While some features, such as USB-C limitations and Windows Home versus Pro, are inherent to the model, we want to ensure your tablet is functioning correctly and as comfortably as possible for your use. Please reach out to our support team at eve@fusion5store.com, so we can work with you to address these issues and provide any necessary solutions.
We look forward to speaking with you soon
-Team Fusion5
Réponse de Fusion5
Hi Mark!
Thank you so much for your feedback. We’re thrilled to hear that you’re happy with both our service and the quality of our products, as well as the pricing. It’s always great to know our efforts are making a positive difference, and we really appreciate you taking the time to share your experience. If you need any further assistance at any point, please don't hesitate to get in touch
-Team Fusion5
Réponse de Fusion5
Hi HDS,
Thank you for your feedback. We're very sorry to hear that you’ve experienced these issues. We’d like to help improve your experience—sometimes performance and battery can be affected by background apps or settings, and our team can guide you through troubleshooting steps to optimise both. If the issues persist, we can also assess your device to ensure it’s functioning correctly and provide any necessary support. Please contact us at eve@fusion5store.com, and we’ll work with you to get this resolved as quickly as possible.
We look forward to hearing from you soon
-Team Fusion5
Straightforward to set up and use!
Order was promptly delivered and straightforward to set up and start to use.
The laptop works well and has proved very easy to navigate and do what it was bought to do.
Thank you
12 septembre 2025
Avis spontané
Réponse de Fusion5
Hi Sue,
Thank you for your feedback. We’re delighted to hear that your laptop was delivered promptly and that setup was quick and effortless. It’s great to know your device is performing well and meeting your expectations. We truly appreciate your support and are pleased that your Fusion5 experience has been such a positive one
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Still waiting for the case to arrive
Still waiting for the case to arrive. Once it does I can change my score.
1 octobre 2025
Réponse de Fusion5
Hi Kelly,
Please accept our sincere apologies for the error with your order and the inconvenience caused by this unusual experience.
A prepaid returns label has now been issued, and once the return is processed, your replacement will be dispatched promptly, along with a complimentary gift as a gesture of goodwill for the disappointment caused.
We greatly appreciate your patience and understanding and are confident that the replacement will meet your expectations.
We look forward to resolving this for you as soon as possible
-Team Fusion5
Fast, portable, and versatile
Switched to this tablet after my old device started lagging and was pleasantly surprised. The Intel 13th Gen processor and 8GB RAM handle multitasking and streaming effortlessly. The 10 inch display is bright and sharp, making it easy to work on documents or watch videos. The battery lasts all day, which is perfect for my busy schedule. The USB 3.0 port and micro HDMI connection add versatility for presentations and media sharing. It’s a reliable and affordable Windows tablet that I’d recommend to anyone needing a solid device on the go.
2 octobre 2025
Avis spontané
Réponse de Fusion5
Hi Breck,
Thank you for your feedback. We’re delighted to hear that your Fusion5 tablet has exceeded your expectations, delivering smooth multitasking, vibrant visuals, and all-day battery life to support your busy schedule. It’s great to know that the USB 3.0 and micro HDMI connectivity are adding versatility for work and media sharing. We truly appreciate your recommendation and are pleased that our tablet is providing a reliable and high-value experience on the go
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Better than a laptop in many ways
Six months in, and I still love using fusion 5 10 inch window 11 tablet. I originally bought it as a lightweight backup to my laptop, but now it’s what I reach for first. It does everything I need: browsing, document editing, Zoom calls, and media playback, without any hassle.
The Intel processor and 8GB RAM handle multitasking with ease. I’ve even used it for light gaming and photo editing, and it performs better than expected. The full HD 10-inch screen is a joy to use crisp visuals and excellent color accuracy for the price.
I also love the multiple connectivity options. The USB and HDMI ports give it a real edge over many other tablets. It’s a device that blends portability with productivity in the best way. Honestly, I couldn’t be happier with this purchase.
29 septembre 2025
Avis spontané
Réponse de Fusion5
Hi Franco,
Thank you for sharing your feedback. We’re thrilled to hear that your tablet has become an essential part of your daily routine, handling everything from multitasking and media playback to light gaming and photo editing with ease. It’s wonderful to know that you’re enjoying the vibrant Full HD display and the versatile connectivity options, which are designed to enhance both productivity and portability. We truly appreciate your comments, and are delighted that your tablet is exceeding expectations
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Was very happy with response & delivery!
Was able to order right away due to the quick response via email. Ordered & received in a very timely manner!
16 septembre 2025
Réponse de Fusion5
Hi Cindy,
Thank you for your feedback. We’re delighted to hear that our prompt response and efficient ordering process made your experience seamless. It’s great to know that your order was received quickly, and we truly appreciate your support and trust in Fusion5
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Compact and handy, minor downsides
The Fusion 5 tablet arrived quickly and worked straight out of the box. I bought it mainly to use while travelling, and it’s been excellent for that. Only slight complaint is the sound, it's okay with headphones, but internal speakers aren’t the strongest. Still, I’d definitely buy from this brand again.
1 septembre 2025
Avis spontané
Réponse de Fusion5
Hi Santiago,
Thank you for your valuable feedback. We’re very pleased to hear that your Fusion5 tablet arrived promptly and has been performing well during your travels. We appreciate your comments regarding the speaker performance — your input helps us continue improving our products. It’s great to know that overall you’re satisfied with your purchase and would choose Fusion5 again
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Great all-rounder windows tablet
After using this Fusion5 tablet for over a month, I can confidently say it offers great value. The Windows 11 OS runs smoothly, supported by the powerful Intel 13th Gen processor and ample 8GB RAM. The 10-inch Full HD screen is vibrant, and the touchscreen responds well to input. The device’s connectivity options are excellent the USB 3.0 port and micro HDMI are very handy for work and entertainment setups. Battery life comfortably lasts a full day, and the dual cameras work well for video calls. For anyone wanting a portable, powerful Windows tablet without breaking the bank, this is a fantastic choice.
13 septembre 2025
Avis spontané
Réponse de Fusion5
Hi Dennis,
Thank you for sharing your feedback. We’re delighted to hear that your Fusion5 tablet is delivering the performance and versatility you expected. We appreciate your kind words and your trust in Fusion5
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!
Issues using the Fusion5 tablet that was purchased. A factory reset it did not fix the issue therefore a clean install was done on the device which fixed the issue however the drivers are not on the microsoft site and some of the features like tablet mode did not work. I've reached out to support at the start about getting these drivers, support seemed very helpful and after providing receipt of purchase, pics of the device, and more. Communication has stopped. Last communication over 1 month ago and 8 emails sent since the last communication with Ella at support. and still nothing. Very Poor, would not recommend to anyone. Tablet still unusable
3 octobre 2025
Avis spontané
Réponse de Fusion5
Hi Mark
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you’ve experienced. What you’ve described is highly unusual and not reflective of the standards we aim to provide our customers.
We would like the opportunity to resolve this for you. Please contact us directly at our centralised support email: Eve@fusion5store.com and a member of our team will be happy to provide full technical support, including the correct drivers for your device and assistance with any features that are not working as expected.
We appreciate your patience and hope to get your tablet fully operational as quickly as possible
-Team Fusion5
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