I thought it was a great idea to have salads handy like daily! The salads are too big for one person and I couldn't eat fast enough before the lettuce went wilt. I'm throwing two and a half out. The... Voir plus
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Gardencup is an awesome food delivery choice for healthy eating. I have been a customer since last year and their flexible delivery program is an awesome option for those folks who eat at their des... Voir plus
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Excellent quality of the steak used in the salads. Never any fat or gristle. Would prefer additional colorful vegetables added instead of the cherry tomatoes, but the salads are always tasty and stay... Voir plus
L'entreprise a répondu
I have really enjoyed the different salads that I have been ordering through garden cup. I’m a little bit IT illiterate so I have struggled with the website, but their customer support service has bee... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Gardencup’s mission is to simplify healthy living with high‑quality, ready‑to‑eat meals that you can feel good about. We emphasize clean ingredients, macro‑optimized nutrition, minimal prep, and sustainability through reusable packaging. Build Your Pack Browse our menu of premium, ready-to-eat meals with a wide selection of salads, soups and snacks to meet almost every dietary need Select Pack Size When you're ready select your size. You will have the option to choose from either 6 or 9 pack. Add more with snack cups, dips and juice. Choose Frequency With flexible auto-ship you can have garden-fresh food reappearing at your door on a weekly or biweekly basis. Edit or cancel at anytime!
Coordonnées de contact
Etats-Unis
- yourfriends@gardencup.com
- gardencup.com
3,4
Moyen
94 avis
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I have no idea how the salads taste
I have no idea how the salads taste, because I have yet to receive the order I placed on Dec 29, which was supposed to be delivered on Jan 6 or Jan 13 at the latest. I have reached out via email and Jovan has been responding to my emails, but I haven’t been able to get a specific timeline for my order, nor can I cancel my order and get a refund because my order is too far into the process! What?! My salads aren’t even made yet! The latest info I was given was that my items would be shipping the week of the 20th, hopefully this means Jan. 20th. I had planned my lunches/dinners around this shipment, as my husband was on travel for that the period I had ordered the items for. I get weather hiccups, but if you can’t make a certain deadline, you need to figure out a way to give a refund no matter where an order is “in the process”.
17 janvier 2025
Avis spontané
Réponse de Gardencup
We’re truly sorry for the ongoing delay and the confusion around your order. We appreciate your patience, and we’d like to make this right. Please reach out again to yourfriends@gardencup.com, and we’ll prioritize your case for a resolution. Thank you for your honest feedback, it’s helping us improve our service and communication moving forward.
I canceled my subscription to Garden…
I canceled my subscription to Garden Cup....didn't care for the product....not fresh.
Here it is the following month and I will be receiving more of the unfresh salads. Since I was not provided with a telephone number to contact them, I sent an email this morning. The response was that the products would soon be arriving...WHAT?
14 janvier 2025
Avis spontané
Réponse de Gardencup
We’re really sorry to hear about your experience and especially that you’re receiving another order after canceling. While we currently handle most support via email, we also do have a phone number for outreach. Please email us again at yourfriends@gardencup.com and we’ll make sure your account is fully closed and issue a refund if applicable.
Fresh but unreliable delivery
The salad ingredients are fresh and taste good. However, the delivery process is unreliable and you can’t really structure a consistent budget or diet with them. The deliveries feel like they ship randomly. On what is meant to be a weekly schedule, sometimes they are too close together —two in the same week—and other times they’ve come two weeks after I finish the last week’s meals. I live in Jersey City, one mile outside of New York City so there should be no delivery impediments.
11 janvier 2025
Avis spontané
Réponse de Gardencup
Thank you for your honest feedback and for the kind words about the freshness and taste of our salads. We’re so glad you’re enjoying the ingredients, but we completely understand how frustrating inconsistent delivery timing can be, especially when you're trying to stick to a routine or budget.
Our intention is always to provide a reliable, weekly experience, and we’re actively working with our shipping partners to improve scheduling consistency, particularly in areas like yours where delivery should be straightforward. If you ever receive two orders too close together or experience a delay, that’s something we want to investigate and make right.
Please don’t hesitate to reach out to yourfriends@gardencup.com with your order info, we’d be happy to look into your specific delivery history and help ensure better timing moving forward.
I strongly advise staying away from…
I strongly advise staying away from Gardencup. They are unscrupulous and engage in illegal billing practices. The frustration of dealing with their customer service is unparalleled. When I asked them to stop one of the duplicate orders, a representative blatantly lied, claiming I ignored an email that I never received—and likely was never sent.
Despite my persistent efforts, including canceling my subscription and requesting a refund for unauthorized charges, the issue with Gardencup persists. There have been three unauthorized transactions, including two I had already notified them to stop and requested a refund. I have email documentation proving my communications with them and request and acknowledged cancellation, yet the issue continues.
This situation is not just unacceptable, it's illegal. If my money is not refunded, I will not hesitate to file a formal complaint with the Better Business Bureau and pursue legal action. I urge you to save yourself the trouble and steer clear of this company. Their unethical practices are not worth the risk.
9 décembre 2024
Avis spontané
Réponse de Gardencup
We’re very sorry for the experience you've described, and we take your concerns extremely seriously. Unauthorized charges and unresolved cancellations are unacceptable—and if our communication fell short or caused confusion, that is on us to correct immediately. We understand your frustration, especially if you’ve already provided documentation and feel that your concerns haven’t been addressed properly. Please know that we do not engage in deceptive practices, and we are committed to resolving this fairly and transparently. We’d appreciate the opportunity to personally review your account and issue any necessary refunds without further delay. Please email us at yourfriends@gardencup.com and we’ll prioritize this for immediate investigation.
I wish I could leave -5 on this review…
I wish I could leave -5 on this review because 1 star is extremely generous. This company is horrible! After the first 2 months the quality plummeted to the point the salads are inedible. The first 3 salads I ate this week had chicken chunks of tendon that I actually choked on one then had to pick the rest out of the 1st and 2nd. The third one had a huge chunk of bacon fat(??) that was pure rubber and I couldn’t even consider eating-spit into the napkin and the threw that one and the remaining 6 in the garbage.
When I contacted the company 3 days ago to cancel the next order they said it was already shipped (tracking info said not shipped, due to arrive Wednesday…a week later). I received an email today saying it was delayed in shipping.
So, either the shipping company is lying and our salads are being left in transit for 5-6 days (doubt it) or they are sitting in a warehouse or delivery van for a week at a time. Either one will explain why I currently have food poisoning😡
STAY AWAY FROM THIS COMPANY!!
10 novembre 2024
Avis spontané
Réponse de Gardencup
We’re incredibly sorry for your experience and your frustration is completely valid. Quality and food safety are non-negotiables for us. This is far from the standard we hold ourselves to, and we take it very seriously. Regarding your order and the shipping delay, we understand how frustrating it is to be told an order has shipped only to see inconsistent tracking updates. While we work with third-party carriers, we are work to ensure your food arrives fresh, on time, and safe to eat. Our salads are made fresh and shipped out the same day and are only expected to be in transit 1-2 days. We will never expect you to pay for a delayed shipment.
We’d appreciate the opportunity to make this right and to better understand the specifics of your order so we can investigate internally and with our partners. Please reach out to yourfriends@gardencup.com and we’ll escalate this immediately.
Thank you for bringing this to our attention!
I enjoyed the shipments I receives
I enjoyed the shipments I received, however, they weren’t reliable. Several times when I was expecting a shipment, I received nothing even though I was charged. These were my lunches for the week so I had to find something else to eat. Two of the salads in the last shipment were bad. I notified their customer service but have still not received a refund. I wanted to love this service but, unfortunately the service was unreliable.
6 octobre 2024
Avis spontané
Réponse de Gardencup
Thank you for taking the time to share your experience and we’re truly sorry for the inconsistency and inconvenience you faced and we’d really like the chance to make it right.Please reach out to us at yourfriends@gardencup.com with the subject line “Missed Delivery + Refund Follow-Up Trustpilot”, and we’ll prioritize your case immediately. Your feedback is incredibly valuable as we work to build a more reliable and responsive experience!
I just joined and I absolutely love the…
I just joined and I absolutely love the salads. Fresh, tasty and so convenient. I'm so happy I gave them a try!
1 novembre 2024
Avis spontané
Réponse de Gardencup
We’re so glad you gave us a try and even happier to hear you’re loving the salads! Fresh, tasty, and convenient is exactly what we’re all about. Thanks for being part of the Gardencup fam and we're excited to keep fueling your days! 💚
Very bland salad
Very bland salad. Chicken is tasteless. If you go with this service bring your own herbs and it seems as though the only dressing is balsamic. Honestly, too expensive for the poor taste.
1 novembre 2024
Avis spontané
Réponse de Gardencup
Thank you for giving Gardencup a try and for sharing your honest feedback. We are known for our delicious, made-in-house, zero additives Avocado Ranch Dressing! We do offer a rotating menu with different dressings and protein options as well. Your input is incredibly helpful as we continue refining our recipes to better balance convenience and flavor.
If you're open to it, we'd love a second chance to recommend a flavor combo that might be more your style as we have added so much more to the menu. Feel free to reach out to us at yourfriends@gardencup.com. We’re always happy to help.
Avoid this company!
This is the worst customer service i have ever experienced! My cups were supposed to arrive on a specific date but it didn't. I reached out and when they finally responded they said they are monitoring the shipment. What does that even mean? I'm Teton to cancel and get a refund but they are not responding.
22 octobre 2024
Avis spontané
Réponse de Gardencup
We’re truly sorry for the delay and the lack of clarity in our communication that’s not the level of service we provide. When we say we’re “monitoring the shipment,” it means we’re actively tracking the package with the carrier to determine its status and ensure it arrives.
We also sincerely apologize if you’ve had trouble getting a timely follow-up. That’s not acceptable, and we want to make this right. Please email us at yourfriends@gardencup.com and we’ll prioritize your case to review your order, issue a refund if needed, and confirm cancellation if that’s what you decide.
Let me start by saying that I did love their salads...
Let me start by saying that I did love the salads. They were tasty, filling and convenient. I had been using them for several months before I bit into something hard. It was a small piece of sharp plastic. I looked in the salad further to find a second piece! There could have been more, but I either ate it or left it in the remaining salad. Hard sharp plastic is potentially dangerous to the soft tissue of your throat, stomach, etc. It looked like a salad container got shredded in with the salad. Needless to say, I was upset and contacted them and canceled my subscription.
A couple of weeks later, I calmed down and chocked it up to a possible mistake. I know that things like this could happen and wanted to give them the benefit of the doubt
. But today, on my first time back on the subscription, I found yet ANOTHER piece of sharp plastic!!! I don't know what's going on over there, but they need better quality control. It is a health issue that needs correcting! I have canceled my subscription for good!!!!
24 octobre 2024
Avis spontané
Réponse de Gardencup
First and foremost, we want to sincerely apologize for your experience and thank you for bringing this to our attention. Your health and safety are our top priorities!
We have escalated this issue internally to investigate the source and strengthen our quality control measures. Incidents like this are incredibly rare, but even one is too many and we take your report extremely seriously.
We completely understand your decision to cancel and the frustration behind it. If you’re open to it, we’d appreciate the opportunity to gather more details so we can take full accountability and ensure this never happens again or send you some salads on the house. Please feel free to reach out to us directly at yourfriends@gardencup.com.
Thank you again for giving us a second chance once before!
—The Gardencup Team
I wish I could leave no stars!!!
I wish I could leave no stars!!!
Be watchful of unauthorized credit card charges! I was unable to see anything online, called the number and was asked to leave my email address. So I filed fraud charges on my credit card, and now have to wait on a new card!! This product was okay, but you can make your own jar salads!!! Worst customer service EVER…. It’s nonexistent
18 octobre 2024
Avis spontané
Réponse de Gardencup
We’re very sorry to hear about your experience. We take unauthorized charges extremely seriously, and it’s never our intention to create confusion or frustration around billing. If you weren’t able to access your account or get clear answers, we apologize.
We do offer phone support and, our customer service team is available via email at yourfriends@gardencup.com, and we always aim to respond within 24 hours. If you’re still dealing with an unresolved charge, please reach out to us directly so we can investigate and work toward a solution.
While jar salads work for some, we’re here for those looking for a ready-to-go option that saves time and effort. We sincerely appreciate your feedback and the opportunity to do better.
Beware
Beware, this company has no way to reach out to customer service and is a nightmare to deal with. They charged my credit card for a delivery that was supposed to arrive on 10/13, and then never shipped the product. No notification, no information on why it didn’t ship… no communication at all. I have emailed them repeatedly requesting a refund for that order they have ignored my requests and have now been daily sending emails about an order shipping to me “tomorrow”. I have cancelled my subscription so they shouldn’t be sending me anything else.
I am going to have to dispute the charge on my credit card.
16 octobre 2024
Avis spontané
Réponse de Gardencup
We’re really sorry and we completely understand your concern. You should have been notified if your order was delayed or canceled, and you absolutely deserve a timely response and refund when something goes wrong. It sounds like there may have been a technical issue with your account status, and we apologize for the confusion and lack of clear communication. That’s not the experience we want for any of our customers.
Please email us at yourfriends@gardencup.com and we’ll prioritize your case immediately to ensure your account is addressed properly.
We truly appreciate your feedback—it helps us improve, and we’re committed to making this right.
If I could give them zero stars
If I could give them zero stars, I would. First, it took over one week to ship my order. Then, my SALADS traveled for FIVE DAYS. FIVE DAYS. Needless to say, I had to toss them. I have reached out to customer service via email three times. Interestingly enough, there is no phone number listed on their website to call.
15 octobre 2024
Avis spontané
Réponse de Gardencup
We’re incredibly sorry for the experience you had, your order should never have taken that long to arrive, and we completely understand how frustrating (and unacceptable) that is. Our meals are made fresh and meant to arrive quickly, so a five-day shipping delay defeats the entire purpose of what we offer. We also apologize if your emails weren’t responded to promptly. We do offer phone support, or please email us again at yourfriends@gardencup.com, and we’ll make your case a priority. We’d love the chance to make this right.
Terrible company and customer service
Terrible company and customer service. I have contacted them three times about an issue with no reply . Once they have your money, they are silent!
Purchased 6 salads and lettuce was going bad after three days. Are you supposed to eat 2 salads a day, 3 days straight??
They do not remain fresh, avoid this company. I ended up throwing three of the six away which makes the three I ate about $24.00 each!
15 septembre 2024
Avis spontané
Réponse de Gardencup
We’re really sorry to hear about your experience, it’s absolutely not the standard we aim to deliver. Our salads are made fresh and intended to stay crisp 5-6 days after delivery, so if you received anything less than that, it’s a serious concern we want to make right.
We also sincerely apologize if your previous messages went unanswered.
Please reach out to us again at yourfriends@gardencup.com with the subject line “Urgent: Freshness Concern Trustpilot", and we’ll prioritize your case. We’d love the chance to review your order and offer a resolution.
I was planning to order until I read…
I was planning to order until I read the reviews. Thank you
8 octobre 2024
Avis spontané
Réponse de Gardencup
We totally understand wanting to read reviews before making a decision. While we know not every experience shared reflects our best work, we’re always improving and have 10,000+ repeat customers who love the freshness, convenience, and service we provide.
If you ever decide to give Gardencup a try, we’d love the opportunity to show you the experience we’re proud to deliver. And if you have any questions beforehand, we’re always here to help at yourfriends@gardencup.com.
All great things come to an end!
The first few weeks started off great, but the last chef salad gave new meaning to "freshness". The turkey was discolored and some of the lettuce was wilted. The other salads were okay, so couldn't help but think the chef salad was OLD.
29 septembre 2024
Avis spontané
Réponse de Gardencup
Thank you for sharing your experience and we’re sorry to hear that your most recent chef salad didn’t meet the freshness standard we promise. That’s definitely not what we want anyone to receive. All of our salads are made fresh and shipped on the exact same day, so if something looked or tasted off, it’s possible there was a packaging or transit issue.
We appreciate you bringing it to our attention and would love the chance to make it right. Please reach out to us at yourfriends@gardencup.com with your order details, and we’ll be happy to investigate and offer a resolution.
DO NOT ORDER THEY HAVE NO CUSTOMER…
DO NOT ORDER THEY HAVE NO CUSTOMER SERVICE. No app. No response. No way to change salads. No number. Having to cancel payment through my bank!
25 septembre 2024
Avis spontané
Réponse de Gardencup
We’re really sorry to hear about your experience and the frustration it’s caused. We do offer phone support and we do have a dedicated customer service team available via email and we aim to respond within 24 hours. If you didn’t receive a reply for some odd reason we’d like to make it right.
Please reach out to us at yourfriends@gardencup.com with the subject line “Urgent Account Help Trustpilot”, and we’ll prioritize your request to ensure your subscription is taken care of.
We appreciate your feedback and are working hard to improve both our platform and communication every day.
Réponse de Gardencup
Thank you Kelly! We are SO close to have dressings as an add on option but in the mean time you can always order extra of our Avocado Ranch :)
These reviews don't do Gardencup justice...
I have not encountered any of the problems that others are detailing here. Since signing up I have had a wonderful experience. The food is all fresh with high-quality ingredients. The packaging is wonderful, and the food reliably arrives on Saturday every week as detailed. The website is extremely convenient and easy to use. You can skip weeks, pause your account, change your order as often as you like, and cancel all from the easy to use interface. Loyalty builds discounts over time so that the food becomes more affordable as you keep ordering. As long as you love it, it just gets better. I highly recommend Gardencup and have referred many of my friends to them.
27 juillet 2024
Avis spontané
Réponse de Gardencup
Thank you so much for sharing this! We’re beyond happy to hear that your experience has been smooth, fresh, and reliable, exactly what we work hard to deliver. It means the world to us that you’ve shared Gardencup with friends and stuck with us long enough to enjoy the loyalty perks. We truly appreciate your support and are so glad you're part of the Gardencup fam! 💚
The salads are to die for!
They are fresh and absolutely delicious. I am two weeks in and I am amazed at how fresh they are. I cannot say enough good things. Also, one of my orders did get damaged in the mail. I contacted customer service and the issue was immediately rectified. No problem at all.
26 juillet 2024
Avis spontané
Réponse de Gardencup
Thank you so much for the kind words! We’re thrilled to hear you’re loving the freshness and flavor, it means the world to us. We're also glad our team could step in quickly when there was an issue with your order. We’re here to make healthy eating easy and enjoyable, and we’re so happy you’re part of the Gardencup community! 💚
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