Gemini Accident Repair UK Avis 

I couldn't have asked for a better service. Everyone I spoke to were so helpful and lovely.
From the office staff, to the people that collected my car and dropped the hire car off... FANTASTIC.
Even though the car was a write off, it was lovely having people that understand.
Thank you all so much :)

An excellent repair service. Car delivered and returned to me as agreed. Returned to me after being thoroughly washed and cleaned inside and out. Delay due to a larger repair than was first thought so extra part had to be ordered but was kept fully informed at all times of the repair progress. Everyone in the company was polite and couteous. Thorougly recommend this copany

This is the 2nd time we have used Gemini (Luton) at the instruction of our insurers and on both occasions the repairs have gone smoothly. The cars were picked up & returned at the prearranged times.
Nicole & Mark kept us informed every step of the way.
Brilliant customer care/service and Brilliant workmanship on the repairs.

No update and delayed completion (once again and again and again......). Delayed 3 times already but without any information/update from the company -no email, no phone calls.
When making phone calls for asking, staff could not say anything to me but asking me to wait, wait and wait......
I made a phone call today and the staff was rude to dismiss my call suddenly......how irresponsible this company is.
Branch-Nottingham

Professional and friendly staff
The car was returned ahead of time and looked immaculate. It had been cleaned inside and out which was an unexpected bonus.

Just wanted to say a big Thankyou to all at Gemini and going that extra mile whilst my vehicle was with you
Thanks again everyone
Would highly recommend

E-sure asked me to use Gemini in Hunslet, Leeds to repair my Renault Zoe. Gemini contacted me the same day. When they had acquired the parts they came and collected my car and repaired it to a high standard. Nice, friendly people with great communication skills and a first rate body-shop to boot.

Repair estimate AG25080099
Good to deal with , I was kept update on a regular basis and work was completed on time to an high specification.
All staff were friendly and helpful.

From start to finish I was kept informed of the expected timeline of the repair to my car. Pedro dropped off my courtesy car and the process was made clear of what to expect. He was very pleasant and respectful both to my property and ourselves.
The car I received was very clean.
I was called at every step of the way right up until I got my own car back which was delivered again by Pedro. Honestly, you would never know there was a repair done !! It included a new door and a repair to another door and is matched perfectly. I certainly would not hesitate using Gemini again. The customer service was certainly 5 star.

From our initial contact with customer services, through to the delivery of our repaired vehicle, we have nothing but praise for Gemini Macclesfield.

Friendly and professional service, pick up was offered but I chose to drop my car off. Car was ready earlier than planned and really pleased with the work done.

I have nothing but praise for the Plymouth repair centre. My car was picked up, repaired and delivered back to my driveway in a very timely fashion with a five year guarantee on the repair. I live quite a way from Plymouth but it didn't matter, it wasn't a problem at all. The office staff were helpful and polite and tried to help me in every way. I was very happy with what they did and how they dealt with me.

Recently used Gemini arc Darlington through my insurance. Very professional, kind and efficient staff. They answered all questions on the phone and booked in a repair date. They then came as planned with phone calls to tell me they were on their way and collected my car. I was left with a lovely sporty corsa courtesy car for a week (my young
son was impressed). When my car was fixed they brought it back immaculate and explained what had been done. An additional repair was needed at a later date due to a delay with a Honda part not being delivered. Once again, this was done in a timely manner with excellent communication. I honestly can't fault any part of the service and highly recommend. Thank you.

Gemini Accident Repair Centre Kingswinford.
Absolutely SHOCKING customer care. I've be waiting for a resolution for over a YEAR. Jumped through all the hoops. They keep promising to get back to me, yet they DON'T. I've contact my insurance company and THEY can't even get a response out of them! Investigation work was carried by Skoda (who were helpful) but when needed they too couldn't get a response out of them. I even had to ask them on the behalf of Skoda to settle their bill, before they would continue to work on my car. The saga continues.

I’ve not had a great experience using Gemini Accident Repair Centre Pensnett. My car was parked and a truck reversed into it.
I found the culprit after some detective work and went through insurance. My insurance company recommended Gemini so they repaired my damage. When my car was returned I noticed new damage on the front driver’s side and that my number plate was changed too. I called Gemini and they investigated. They called me to tell me they were going to fix my damage. The man who picked my car up said they traced the pictures from collection to valeting and found out before my car was washed it had been further damaged. They didn’t give me an explanation for changing my number plate or apologise for damaging my car. I wasn’t grateful they repaired it because IT SHOULDN’T have happened in the first place! They returned my car a second time but I wasn’t in I was at work. When I later went to inspect the repair after I’d finished work, I noticed melted chocolate icecream on my leather passenger seat and on the steering wheel. Luckily for them it wiped off. I shan’t be using Gemini again if a vehicle of mine has an accident. Now I’m left with replacing the number plate they put on my car because it advertises an accident repair center and it doesn’t look the same as my front plate. It’s obvious the rear has been changed and I’ll get questions if I go on to change or sell my car. I’m really annoyed with Gemini.

Great repair at Bodmin branch, done very quickly. Very helpful staff.

Had my car repaired at Gemini Taunton back in January through a 3rd party insurance. The staff were very helpful and kept me updated throughout the repairs. Couldn't fault the repairs and my vehicle was returned cleaned inside and out.
Bmw f30
Charlie Trott

great service, recovered vehicle,
repaired vehicle, and returned when done
daily updates, professional service

MY WHEEL CAME OFF ON A DUAL CARRIAGEWAY .
First of you have my car for a whole month for a headlight and a bottom bonnet.
PLEASE EXPLAIN HOW MY WHEEL HAS COME OFF BECAUSE CANT DO THE SIMPLEST THING OF PUTTING A WHEEL BACK ON ALMOST KILLED ME AND MY MATES ABOUSTELY BELL. ENDS
DO NOT GO TO COMPANY BY ANY MEANS EVEN IF YOUR INSURANCE COMPANY IS TELLING YOU TOO! ALMOST LOST MY LIFE AND COULD Have CAUSED A SERIOUS ACCIDENT.