Gemini Accident Repair UK Avis 

372
•
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Gemini Cannock Norton Canes… Really efficient service… reception desk was excellent… kind and helpful. Spoke to mechanic who was also really informative. Car collected, courtesy car really suitable a... Voir plus

Noté 4 sur 5 étoiles

Bodywork & paintwork perfect. Only spoilt by not vacuuming the deer hair from under bonnet. most people would prefer signs of accident removed. Also unnecessary tyre paint didn’t dry. Checked tyre pre... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Pretty poor customer comms from hewd office. Very unhelpful person on the phone after being on hold for 30mins. Despite having a repair reference number, CSA wouldn't look it up or explain why the rep... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Only giving 1 star because I can’t give zero. Awful experience with Gemini Accident Repair Centre Glasgow. I was sent to this place by esure. Avoid at all costs. Terrible attempt at a repair... Voir plus

À propos de l'entreprise

  1. Atelier de carrosserie automobile
  2. aussi dans
  3. Service de réparation de moteurs électriques

Écrit par l'entreprise

At Gemini, we are proud to be the one of the leading independent, multi-award-winning Accident Repair Groups throughout the UK. Established in July 2008, our experience in running highly efficient and professional Bodyshop's is unparalleled.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

372 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 18 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(372)

58 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very happy with service provided

Recently used Gemini ARC Edinburgh via my insurance company following an RTA. Excellent service and communication. Car picked up and courtesy car delivered at time agreed. Work carried out quickly and car delivered back when agreed. Kept informed at every stage.

16 juin 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Good Morning,

Thank you for your 5* review! I'm pleased to hear your happy with the repairs and service provided by our Edinburgh team. I'll be sure to pass on your kind comments.

Many Thanks,
Kristina

Noté 5 sur 5 étoiles

Fast service

Fast service, and Caroline you are amazing kept me well informed and you was so understanding at my excitement of getting my car back

18 juin 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi Karen,

Thank you for taking the time to leave a review. We're pleased to hear you received a 5* service and repairs to you're vehicle! We'll be sure to pass your comments on to Caroline and the team!

Many Thanks,
Kristina @ Gemini ARC

Noté 1 sur 5 étoiles

Illegally parked car causing scratches on cars

A few days ago, a car with Gemini accident repair logo on where illegally parked outside a private road just outside the gate in Birmingham which blocked the entrance to the car park. The car was parked there for around three days. My wife needed to go to work and therefore need to squeeze the gap, but unfortunately she scratches the car because she is running late to work. After complaining to the company, the company doesn't care about it and think they don't need to apologise or compensation for what they have done. It's a shame, a company like this still here.

26 mai 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi Man,

Thank you for sharing your concerns. We’d like to clarify that this issue involves a courtesy vehicle that has been left with a customer, and the branch have already been in touch with the customer directly to address this matter.

We’re sorry that you feel this way about Gemini, as our goal is always to support our customers and help get them back on the road.

Thank you for reaching out.

Many Thanks,
Kristina @ Gemini ARC

Noté 1 sur 5 étoiles

Very bad experience with GEMINI Dudley!

Very bad experience with the service!!! Really doggy work!!!

14 mai 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi Dumitru,

We're sorry to see your negative review. We take feedback seriously and would appreciate the opportunity to investigate and address your concerns.

Please contact feedback@geminiarc.co.uk with further details, including your claim reference, vehicle registration number, and full name so we can look into this for you.

Many Thanks,
Kristina @ Gemini ARC

Noté 5 sur 5 étoiles

Great paint job

I had to get my car door scratches removed (new Car) thanks to an unknown careless trolley handler. I was told by others it was going to be a big issue to get the paint blend right because of the distinctive red. They have matched it really well.
Told me they needed the car for 3 days and got it back to me in 2 days.

I am delighted with the work and being kept up to date.
Well done Gemini

22 mai 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi David,

Thank you for your feedback! We’re delighted to hear that you’re happy with the paintwork and that our team was able to complete the job ahead of schedule.

Many Thanks,
Kristina @ Gemini ARC

Noté 1 sur 5 étoiles

Customer treatment

Elderly parents who need a car to get to local shops and appointments at the hospital have been badly let down. Gemini have not delivered their car back when they said they would, so unfair. It feels as if their vulnerability and dependency is not of any importance to this company which seems to have awards for this and that. No awards for the treatment my parents have received complete disregard.

16 mai 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi Andrea,

We’re very sorry to hear about your parents’ experience and apologise for any inconvenience caused.

Please be assured this is not the level of service we aim to provide. We take all feedback seriously and would appreciate the opportunity to look into this further and make things right. Please could you email feedback@geminiarc.co.uk with the registration and claim details, we can have a look into this further for you.

Many Thanks,
Kristina @ Gemini ARC

Noté 5 sur 5 étoiles

Five star service from these guys.

Five star service from these guys.
From the Cannock branch.

Had my car back today.absolutley gleaming.

All 4 alloys like brand new.

Bodywork is perfection
They even tidied up a few minor scuffs courtesy car was not a problem
A nice little sporty clio for a week.
Ian is a very nice person to deal with..
A pleasure to meet him.fully valeted out upon return too.Absolutely recommend them
For repairs Well done

Mark

16 mai 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi Mark,

Thank you for taking the time to leave a review and five-star rating! We’re thrilled to hear that you had such a positive experience with our Cannock branch. It’s great to know the repairs exceeded expectations, and that the courtesy car and valet added to the overall service. We’ll be sure to pass your kind words on to Ian and the rest of the team!

Many Thanks,
Kristina @ Gemini ARC

Noté 5 sur 5 étoiles

Amazing professional experience

Recently had the good fortune to have my car passed to Gemini Denton for repairs after an accident. I cannot say how very professional the whole team have been in assisting with the whole process. Particularly Chris, Andrea and Ryan kept me up to date the whole way through the process and made me feel both my car and myself were important to them.

15 mai 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi Fiona,

Thank you for your kind words and for sharing your experience with our Manchester team. We’re pleased to hear that Chris, Andrea, and Ryan provided such excellent support and communication throughout your repair journey. At Gemini, we believe in treating both our customers and their vehicles with the utmost care, and it’s great to know that came through in your experience. We really appreciate your feedback and hope you’re enjoying having your car back on the road!

Many Thanks,
Kristina @ Gemini ARC

Noté 5 sur 5 étoiles

Gemini Accident Repair Luton Branch

Gemini Luton Branch, professional from start to finish. A very stressful time to have crashed a car, they helped take the sting from the situation. Recognising Nicole and Mark that kept me informed throughout and other staff that would have worked on the car.
Received my car back today and I could not be happier. Like nothing happened. Thank you so much.
Steph

12 mai 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi Steph,

Thank you for your wonderful feedback and for trusting our Luton branch during such a stressful time. We're pleased to hear that Nicole, Mark, and the team helped ease the situation and kept you informed every step of the way. I’ll be sure to pass on your kind comments to the team.

Many Thanks,
Kristina @ Gemini ARC

Noté 5 sur 5 étoiles

Excellence from Denton Manchester

Just received my car back from Gemini in Denton, Manchester. Dropped it off last Thursday and one week later it looks like a brand new car. The staff were all excellent; Andrea and Chris particularly good. They kept us fully informed and nothing was too much trouble. Thank you all for taking a stressful situation and making it better. Highly professional. Would have no problem recommending them to anyone. Thank you.

8 mai 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi Karen,

Thank you your kind comments and for taking the time to share your experience with our Manchester team. We’re delighted to hear that your car looks like new and that Andrea, Chris, and the rest of the team provided such excellent service throughout!

Many Thanks,
Kristina @ Gemini ARC

Noté 5 sur 5 étoiles

Great experience from a professional company

Just received my car back from GeminiARC in Motherwell, from the moment they were notified to the moment they returned the car it was a great service. All staff that I dealt with were fantastic, kept up to date with the repair and nothing seemed to be a problem. Special mention to the workshop manager who dropped the car off for his helpful tips and polite manner

7 mai 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi Ian,

Thank you for taking the time to leave a review! I'm delighted to see you're happy with the repairs and service provided.

I'll be sure to pass on your kind comments!

Many Thanks,
Kristina @ Gemini ARC

Noté 1 sur 5 étoiles

Gemini garage at Yeovil collected my…

Gemini garage at Yeovil collected my car from my home address in Honiton on the 22/4/25 at 9.30am to undertake an Allianz insurance repair claim.
The garage nominated by my insurance company Allianz part of the Liverpool Victoria Insurance company group.
Today I received a police speeding fine for speeding on the A303 at Buckland St Mary at 10.27am
The driver who collected my car for repair by Gemini Garage in Yeovil was obviously speeding ( without my knowledge) to get to the garage asap.
Do not trust this garage and it’s allocated drivers under any circumstances if you want to avoid trouble.

22 avril 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi Mr. Chant,

Thank you for bringing this to our attention. We're very sorry to hear about your experience and understand your concerns.

At Gemini, we take road safety and the conduct of our team serious. If you would kindly contact feedback@geminiarc.co.uk with your full name and registration number, we can investigate further.

We sincerely apologise for the inconvenience caused.

Kind Regards,
Kristina @ Gemini ARC

Noté 5 sur 5 étoiles

My car was repaired at Alconbury.

My car was repaired at Alconbury.
From the time of receiving the vehicle, I was kept up to date on the progress of repair twice a week via phone calls and texts from the staff.
My car was delivered to my home, I was very pleased with the repair the car looked like new.
In all the dealings I had with staff members they were polite and friendly and accommodating.

3 avril 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi Brian,

Thank you for your 5* review! I'm pleased to hear your happy with the repairs and service provided by our Huntingdon team. I'll be sure to pass on your kind comments.

Many Thanks,
Kristina

Noté 5 sur 5 étoiles

FANTASTIC from start to finish

had a fantastic experience with Gemini accident and repair centre . Never had to claim through my motor insurance before so it was all new to me . From start to finish they provided me with a first class service , they kept me upto date and I got my car back within 4 days looking brand new , smelling clean and looking nice & shiny , I couldn’t have asked for anymore .

They have done a fantastic job fixing my car , I’m really happy with it and without a doubt would recommend this company.

Thank you for making what was a worrying time for me easy and stress free .

2 avril 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi Jennie,

Thank you for your kind comments! I'm pleased to see the team provided a stress-free service and swift repairs to your vehicle.

Many Thanks,
Kristina @ Gemini ARC

Noté 5 sur 5 étoiles

Absolutely fantastic team would 100% recommend!

Absolutely fantastic team at Mullacott
Such a quick service, my car is like new!
Communication was top notch, couldn’t fault anything! I only dealt with Chris, Steve and Brittany and I have to say what wonderful people you are to talk to! You’re incredible, I’m over the moon! I would 100% recommend to anyone! Well done guys!

10 avril 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi Christine,

Thank you for taking the time to leave a review. I'm pleased to see our Barnstaple team provided a 5* service and repairs to your vehicle. I'll be sure you pass on your kind comments!

Many Thanks,
Kristina @ Gemini ARC

Noté 5 sur 5 étoiles

From the time they took the vehicle to…

From the time they took the vehicle to returning it fantastic service. Car looks good has new again

10 avril 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi David,

Thank you for leaving a review! I'm delighted to see you're happy with the repairs and service provided.

Many Thanks,
Kristina @ Gemini ARC

Noté 5 sur 5 étoiles

Excellent,well organised professional…

Excellent,well organised professional team,The staff at the Chesterfield,Derbyshire branch were excellent,Thankyou very much for your brilliant sevice,Lawson and Lynne were very particular and treat us very well.Would highly recommend.

28 mars 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi D. Varley,

Thank you for taking the time to leave a review. I'm pleased to see you're happy with the repairs and service provided!

Many Thanks,
Kristina @ Gemini ARC

Noté 1 sur 5 étoiles

Doesn’t even deserve one star …

Doesn’t even deserve one star they struggle from the start miss screws in panels, missing trim pieces, can’t seem to grasp that runs, dips and material in the paint is unacceptable followed by unacceptable panel gaps car went back 3 times each time they also struggled to put a door card back on and think that it’s supposed to stick out of the car and rattle and squeak and leave wires unplugged and hiding the wires behind speaker, had an independent investigator come out and agree with these points.
stay away from these as they just don’t care about your car, jokers.

6 janvier 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi Diane,

I'm sorry to see you're unhappy with the repairs provided to yourself. Unfortunately I cannot locate your claim. If you could please email your registration and the branch location who dealt with the repairs to feedback@geminiarc.co.uk, we can take a look for you.

Many Thanks,
Kristina @ Gemini ARC

Noté 5 sur 5 étoiles

Excellent service,staff all very polite…

Excellent service,staff all very polite and helpful.
But also very pleased with the work carried out by Gemini.
Chris&Joy Beak

20 mars 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi Joy,

Thank you for your 5* review! I'm pleased to see you were happy with the service and repairs provided.

Many Thanks,
Kristina @ Gemini ARC

Noté 5 sur 5 étoiles

Janet in Plymouth worked hard to…

Janet in Plymouth worked hard to resolve an issue between myself and the insurance company. Thanks to her hard work it is all sorted.

18 mars 2025
Avis spontané
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Réponse de Gemini Accident Repair UK

Hi Lee,

Thank you for taking the time to leave a review. I'm pleased to see you've received a 5* service!

Many Thanks,
Kristina @ Gemini ARC

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