Mark has been one of the easiest people to talk to not only when speaking to this company but with a lot of customer support I’ve dealt seen (and I’ve been there) 10/10 needs a raise. Probably would’v... Voir plus
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Mindful is an excellent provider for people with ADHD. The customer service is easily reachable by both phone and email. If ever there is an issue with prescription processing Done/Mindful repl... Voir plus
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I called customer service because I wanted assistance switching new providers. Allen expertly helped me do so and scheduled me for the first available appointment. He was very helpful and empathetic t... Voir plus
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Very thankful that I have Claudine as a doctor. Even though our relationship has only consisted of zoom meetings and a few messages, I feel like I am truly taken care of and ultimately in good hands.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Fast, Convenient, and Expert Mental Health Services. Get professional care from the comfort of your home, anytime you need it.
Coordonnées de contact
Etats-Unis
- getmindfulhealth.com
4,7
Excellent
305 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Mindful is an excellent provider for ADHD Mamagement
Mindful is an excellent provider for people with ADHD. The customer service is easily reachable by both phone and email. If ever there is an issue with prescription processing Done/Mindful replies straight away, in less than 24 hours. Being able to seamlessly contact your physician to verify any queries that may arise is their strong suit.
In addition, the doctors are excellent. I’ve seen the same physician consistently, he is funny and kind.
The best bit is the online interface, using Zoom for appointments as opposed to having to go to the doctor every 3 weeks to refill my prescription has been life changing.
Appointment scheduling, physician contact information, and medication records are so clear and organized because of this handy interface. I highly recommend Mindful/Done to anyone who wants to easily manage their ADHD.
6 mai 2026
Avis spontané
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
The Mindful team and and providers
The Mindful team and providers have been very caring, helpful and supportive, always addressing concerns when help is needed thank you
5 mai 2026
Avis spontané
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Michael was super helpful with my…
Michael was super helpful with my customer support concern. He resolved in a matter of hours of me submitting an inquiry. Wish every company had a michael available!
5 mai 2026
Avis spontané
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Friendly and Helpful Customer Service 5 Stars!
I called customer service because I wanted assistance switching new providers. Allen expertly helped me do so and scheduled me for the first available appointment. He was very helpful and empathetic to my situation and reminds me why Mindful Health is a wonderful solution for me. Thank you, Allen. You are a customer service rockstar!
5 mai 2026
Avis spontané
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Easy to work with
4 mai 2026
Avis spontané
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Mark has been one of the easiest people…
Mark has been one of the easiest people to talk to not only when speaking to this company but with a lot of customer support I’ve dealt seen (and I’ve been there) 10/10 needs a raise. Probably would’ve left and gone somewhere else if it wasn’t for him. I work in data analytics, you’ll see what I mean,
4 mai 2026
Avis spontané
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Response time and customer service was…
Response time and customer service was really good.
3 avril 2026
Avis spontané
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
I honestly had faith in them.
I was exited to get an appointment scheduled for that day. I’m in the middle of switching doctors and needed a refill. I made the appointment and they immediately charged me. I received a text message saying my appt scheduled for that day was changed to the following day. Ok I can deal. The following day I received a message saying my appointment was changed to MAY 8! That’s a more than a week!
Iv already had someone help me with my “urgent” need. This company stole my money.
28 avril 2026
Avis spontané
Réponse de Mindful
Hello,
We take your feedback seriously and are concerned to hear that your experience did not meet our standards for care. To address this properly, we have conducted an internal audit of our records but are unable to find a patient profile matching your description or the name provided here.
To help us investigate and resolve this for you, we kindly request the following:
Verify your details: Please respond to the formal Trustpilot Request for Information we sent you. This allows us to securely identify your record while protecting your privacy.
Speak with us directly: Once we have verified your identity, we would like to speak with you. You may also schedule a direct call with our Patient Care Coordinator here: (https://getmindfulhealth.as.me/schedule.php).
To help us provide the most thorough follow-up possible, we would love to learn a bit more about your visit. Providing these details is the first step in allowing us to personally look into your concerns and find a positive resolution together. We’re here and ready to help as soon as we hear from you!
This a very convenient and…
This a very convenient and straightforward way to discuss and manage a program with your doctor. I appreciate the most the follow ups from an administrative stand point where I always feel I am doing things the right way and I am not messing anything up. I high recommend this service if you are looking for a easy convenient way to meet with medical professionals and maintain a good health plan.
23 avril 2026
Avis spontané
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
From start to finish mindful was on the…
From start to finish mindful was on the ball. Very happy.
Mark and Lucy were amazing
There is an adderall shortage in NY. Mark went as far to call the pharmacies in the area and found me a prescription. I was truly blown away by his work
Thanks again
1 avril 2026
Avis spontané
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Customer service was very good
Customer service was very good , had too switch pharmacy cause of low/no stock of medication . Just had to wait a couple days an everything worked out .
1 mai 2026
Avis spontané
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
The customer support is awesome
The customer support is is very caring and responsive to the patient. The doctors are well informed and provide very safe treatment plans. I've had a good experience with having adjustments to my treatment plan to receive the level of care I need.
13 avril 2026
Avis spontané
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
My customer service rep was friendly…
My customer service rep was friendly and did everything possible to assist with my situation. My ticket was resolved quickly and all issues resolved in under 15 minutes.
30 avril 2026
Avis spontané
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
I have a great doctor the staff the…
I have a great doctor the staff the entire team is very caring understanding punctual could not really ask for a better team thanks
27 avril 2026
Avis spontané
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Scam
Honestly, I had such a bad experience with this provider yesterday. The whole thing felt super scripted, like they weren’t actually listening to me at all and were just going through the motions. I’ve already been diagnosed with ADHD by an actual doctor, but the wellness coach completely ignored that and tried to slap their own cookie-cutter “diagnosis” on me.
It really felt like they had their response locked in before I even said anything. I’ve genuinely never felt so scammed in my life. Save yourself the time, money, and frustration—this company is not it.
29 avril 2026
Avis spontané
Réponse de Mindful
Hello,
We take your feedback seriously and are concerned to hear that your experience did not meet our standards for care. To address this properly, we have conducted an internal audit of our records but are unable to find a patient profile matching your description or the name provided here.
To help us investigate and resolve this for you, we kindly request the following:
Verify your details: Please respond to the formal Trustpilot Request for Information we sent you. This allows us to securely identify your record while protecting your privacy.
Speak with us directly: Once we have verified your identity, we would like to speak with you. You may also schedule a direct call with our Patient Care Coordinator here: (https://getmindfulhealth.as.me/schedule.php).
To help us provide the most thorough follow-up possible, we would love to learn a bit more about your visit. Providing these details is the first step in allowing us to personally look into your concerns and find a positive resolution together. We’re here and ready to help as soon as we hear from you!
I have been with midful for about 2…
I have been with midful for about 2 years and haven't had any issues except for a slight hiccup recently. Their customer service went above and beyond to get everything back on track. Seriously, they were like the 'chik-fil-a' of customer service. I cannot speak highly enough about them!
5 avril 2026
Avis spontané
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
This company is an absolute scam
This company is an absolute scam! The "AI generated doctor" is a joke and could not comprehend how to actually speak to a person that in fact has severe ADHD and have been on medication for years. However I lost my insurance and could no longer afford my primary care so my doctor recommended this place, but she was mislead as well and I've notified her and she is perplexed as to why they couldn't prescribe my current medication...
20 avril 2026
Avis spontané
Réponse de Mindful
We sincerely apologize that your experience did not reflect the high standard of care we strive to provide. Your well-being is our priority, and we would like to investigate and resolve any outstanding concerns immediately.
To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://getmindfulhealth.as.me/schedule.php).
We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
We value your feedback and look forward to making things right.
So far …. medium well
I have been with Mindful since January and still waiting to start my treatment. My provider has been very thorough requesting test and letter from my pcp to start treatment. The web page though, not friendly to upload documents. Provider couldn’t see them. I hope my prescription get called in today. We will see
27 avril 2026
Avis spontané
Réponse de Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
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