Such a shame one time card all brands and car hire has been removed. Cant filter accommodation board now, only given flights standard many not with bags. Much less choice keep saying temporary paused... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very simple to apply, app is great and easy to use and had no issues using the card paying for our hotel. Great customer service, timely reminders about upcoming payments. Overall a really good experi... Voir plus
L'entreprise a répondu
This app has given us something far more valuable than a way to pay for our trips — it has given us the chance to live in the moment and make memories now. Life is precious, and we never know what... Voir plus
L'entreprise a répondu
Love love love this app The 5 star experience was a delight you made possible. Will definitely be sharing with others so that they too can experience same affordably. Thank you so much ❤️❤️😘😘😘
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Travel with financial flexibility with Vuelo. Spread the cost over interest free instalments.
Coordonnées de contact
222 Regent Street, W1B 5TR, London, Royaume-Uni
- +44 20 4587 9437
- support@getvuelo.com
- getvuelo.com
4,4
Excellent
575 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
Réponse de Vuelo
Thank you so much for the lovely review, it's made our day💜 We're so glad you've had a fantastic experience with us. Happy travels ✈️
Experience única super recomendo…
Experience única super recomendo prático e eficiente
27 mars 2026
Avis spontané
Réponse de Vuelo
Thank you so much for the wonderful review! We're delighted to hear you found the experience practical and efficient. Comments like this really make our day. Wishing you fantastic travels ahead 💜
The Future
Very easy service, seamless & a great way to lock in flight prices early before they rise.
25 juin 2026
Avis spontané
Réponse de Vuelo
Thank you so much for the wonderful review! We're thrilled you found the service easy and seamless, and that locking in your flight prices early worked out so well for you. That's exactly what we love to hear. Wishing you a fantastic trip ahead 💜
very helpful and amazing customer…
very helpful and amazing customer service.
25 juin 2026
Avis spontané
Réponse de Vuelo
Thank you so much for the kind words! We're really glad you had such a positive experience with our customer service, that means a lot to the team. Wishing you happy travels ahead 💜
It was okay.
24 juin 2026
Avis spontané
Réponse de Vuelo
Thanks so much for taking the time to leave a review. "Okay" tells us there's room to do better, and we'd love to hear what would have made it great. Email us at support@getvuelo.com anytime and we'll do our best to sort it 💜
DECLINED good credit
Let's be honest they DO decline you if you have good credit but not if you have less than average or poor credit. I can absolutely prove this!! If I had the option to upload evidence I would. So, I know 2 people (they told me about this company) who were approved for vuelo one who has ccjs, defaults multiple missed payments and got a £4k credit limit, the other person has multiple missed payments and defaults and got a £500 credit limit me however have ZERO defaults, no missed payments, no CCJs and I get declined so, I emailed them to appeal this decision whixh they responded saying they do not override decisions as its all automated. So, their system is clearly not good enough as its let's people who cant afford to pay get into more debt but those who have shown they can pay not get it. Its a very unfortunate company as their product is absolutely amazing and I'd love to work with them but this floor puts me off incredibly.
19 juin 2026
Avis spontané
Réponse de Vuelo
Thanks for taking the time to share this, and it's understandable to feel frustrated when an outcome doesn't feel right, especially when you've worked hard to maintain a strong financial history. We'd genuinely like the chance to look into this properly and talk things through with you in more detail. Please drop us a line at support@getvuelo.com and we'll be happy to help. 💜
decline my credit check although I have…
decline my credit check although I have very good credit score and all kind of credit cards as well don't bother it will affect your credit score .
21 juin 2026
Avis spontané
Réponse de Vuelo
We hear you, and with such a strong credit history it makes sense you expected a different outcome. Offers are reviewed in real time and weigh more than one thing, so income or credit alone never tells the full story. The check we run is only a soft search, so your credit score stays exactly as it is. We have reached out directly to look after this properly. 💜
Terrible customer service
Terrible customer service - I have been trying to amend my booking for a week, due to medical appointment. There ha s been no communication from the Vuelo. I am now looking to cancel the booking and yet again no response from the team. Terrible customer service!
19 juin 2026
Avis spontané
Réponse de Vuelo
Thanks for taking the time to share this. Definitely not the experience we want anyone to have. Our records show this was resolved with you via in-app chat shortly before your review, and we'd tried to call too but couldn't get through. If anything still needs sorting, drop us a line at support@getvuelo.com and we'll be happy to help from there. 💜
Great experience
22 mai 2026
Avis spontané
Réponse de Vuelo
Thank you so much for the kind words, we're really glad you had a great experience with us! We'll keep working hard to make every trip booked with Vuelo just as smooth.💜
Its easy to book and makes flights…
Its easy to book and makes flights affordable
12 juin 2026
Avis spontané
Réponse de Vuelo
Thank you! Making flights easy to book and more affordable is exactly why we're here. We'll keep improving to make it even better for you. 💜
Excellent Customer Service very helpful…
Excellent Customer Service very helpful staff they are commited in delivering excellent service to people. I highly recommend Vuelo to all the consumers out there.
17 juin 2026
Avis spontané
Réponse de Vuelo
This really means the world to us, thank you! Our team works hard to deliver the best service possible so hearing this is incredibly rewarding. We really appreciate the recommendation and we're here whenever you need us. 💜
Peace of mind
Thanks to Vuelo I will be able to travel with my kids this summer .
I loved how simple, smooth and easy ,booking our summer holiday has been. It's actually an awesome idea from flights to stay , no stress when booking it. It definetely helps the budget. Happy I found it!
17 juin 2026
Avis spontané
Réponse de Vuelo
This is so wonderful to hear, thank you! We're so happy that Vuelo made booking your summer holiday simple, smooth and stress free, from flights to your stay. Helping families like yours travel on budget is exactly what we're here for.
We hope you and your kids have the most amazing summer. We're so glad you found us too! 💜
Very disappointing experience
Very disappointing experience. Vuelo confirmed my one-time card purchase for a flight booking and advised that the transaction had been successfully completed. Shortly afterwards, the airline cancelled the booking, stating that the payment information could not be verified.As a customer, this left me without a valid ticket and facing uncertainty over refunds and the need to rebook potentially at a higher fare. I am still awaiting a clear explanation as to why a payment method issued and confirmed by Vuelo failed the airline's verification process.I hope Vuelo will investigate this matter thoroughly and provide a prompt resolution.
..................................................................................UPDATE
My initial experience was frustrating after an Air France booking paid for with a Vuelo one-time card was cancelled shortly after purchase, leaving me concerned about the status of the booking and my payments.
However, I am updating my review because Vuelo's Operations Manager personally contacted me, thoroughly investigated the issue, refunded my deposit, cancelled the associated payment plan, restored my account limit, and provided a goodwill credit for the inconvenience.
Most importantly, I was not left paying for a booking that did not go ahead, and I was able to successfully make a new booking afterwards.
While the original situation was stressful, I appreciate the way Vuelo ultimately handled the matter and the professionalism shown in resolving it.
16 juin 2026
Avis spontané
Réponse de Vuelo
Thank you so much for taking the time to update your review. We really appreciate it.
We're glad we were able to get everything sorted for you. Making sure you were not left out of pocket for a booking that didn't go ahead was always our priority.
It means a lot to hear you felt the matter was handled with care and professionalism. We're here for you whenever you need us and we hope to help you with your next trip. 💜
Easy to use
Easy to use, clear what the plans cost and was able to book a summer holiday after a few clicks.
16 juin 2026
Avis spontané
Réponse de Vuelo
So glad to hear it! Clear pricing and a quick booking experience is exactly what we aim for. We hope you have an amazing summer holiday! 💜
Amazing company, I can travel and enjoy life again.
Since discovering this company I have finally been able to book my dream holidays without the financial burden. This has really helped me in being able to travel and enjoy life again. Absolutely amazing experience. Upcoming honeymoon in September which would not have been possible without Vuelo.
16 juin 2026
Avis spontané
Réponse de Vuelo
This absolutely made our day, thank you! Knowing that Vuelo has helped you book your dream holidays and enjoy travelling without the financial burden is exactly why we do what we do.
A huge congratulations on your upcoming honeymoon in September, how exciting! We're so proud to have been part of making it possible. 💜
Easy to make bookings.
Easy to make bookings.. very fast and reliable.. now my family can go on our happy holidays.
12 juin 2026
Avis spontané
Réponse de Vuelo
Thanks so much for sharing this! Lovely to hear the booking felt fast and reliable, and that the whole family has a holiday to look forward to. Wishing you all a wonderful time away. 💜
A brilliant experience from start to…
A brilliant experience from start to finish. Easy to set up and pay. Had an amazing holiday thanks to Vuelo
10 juin 2026
Avis spontané
Réponse de Vuelo
This is so lovely to hear, thank you! We're thrilled the whole experience was easy from set up to pay and that you had an amazing holiday. That's what it's all about for us. Here's to the next one! 💜
Réponse de Vuelo
Love to hear it! Easy and quick is what we're all about. Thank you and we're here whenever you need us. 💜
Absolute peace of mind knowing that I…
Absolute peace of mind knowing that I can purchase my hols and spread payments over months! Thank you for your help
10 juin 2026
Avis spontané
Réponse de Vuelo
That peace of mind is exactly what we want for every customer. So glad you're enjoying the flexibility of spreading your holiday payments over months. Happy holidays! 💜
decline my credit check and I have…
decline my credit check and I have excellent credit score and all kind of credit cards as well don't bother it will affect your credit score . please don't download save yourself for misery
10 juin 2026
Avis spontané
Réponse de Vuelo
Thank you for your feedback. We understand how this feels. Offers are reviewed in real time based on a number of factors and we only carry out a soft search which does not affect your credit score. We'd love to chat with you about this, please reach out at support@getvuelo.com. 💜
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