Such a shame one time card all brands and car hire has been removed. Cant filter accommodation board now, only given flights standard many not with bags. Much less choice keep saying temporary paused... Voir plus
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Very simple to apply, app is great and easy to use and had no issues using the card paying for our hotel. Great customer service, timely reminders about upcoming payments. Overall a really good experi... Voir plus
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This app has given us something far more valuable than a way to pay for our trips — it has given us the chance to live in the moment and make memories now. Life is precious, and we never know what... Voir plus
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Love love love this app The 5 star experience was a delight you made possible. Will definitely be sharing with others so that they too can experience same affordably. Thank you so much ❤️❤️😘😘😘
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À propos de l'entreprise
Écrit par l'entreprise
Travel with financial flexibility with Vuelo. Spread the cost over interest free instalments.
Coordonnées de contact
222 Regent Street, W1B 5TR, London, Royaume-Uni
- +44 20 4587 9437
- support@getvuelo.com
- getvuelo.com
4,4
Excellent
575 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
No customer service - seems dodgy to me
I have top credit scores, own my own home and way above average income but this lot refused me with no reason. I tried to contact them to discuss but they have no contact details…. Only in the app (but you can’t access that without an account which they’ve refused) Seems very dodgy to me.
6 juin 2026
Avis spontané
Réponse de Vuelo
Thanks for taking the time to share this, and it's understandable to feel frustrated when an outcome doesn't feel right and getting in touch feels out of reach. Definitely not the experience we want anyone to have. We'd really like the chance to look into this properly and make sure you have a way to reach us. Please drop us a line at support@getvuelo.com and we'll be happy to help from there. 💜
Data harvesting
Data harvesting? Couldn’t even use the app due to some weird credit decline? Even though I have a perfect credit score and good income. Customer support link suspiciously didn’t work either.
5 juin 2026
Avis spontané
Réponse de Vuelo
Thanks for taking the time to share this, and it's understandable to feel unsettled when an outcome doesn't feel right, especially with a strong credit history behind you. Your data is always handled with care and only used in line with what's needed to offer this service. We'd really like the chance to look into both the outcome and the support link issue properly for you. Please drop us a line at support@getvuelo.com and we'll be happy to help. 💜
First time using the app and already amazed
First time using the app and already a fan, so easy and so good, already recommended to friends and family, my experience was very good, the application is easy and stable and booking process fast and accurate
3 juin 2026
Avis spontané
Réponse de Vuelo
Thanks so much for sharing this, and welcome to the Vuelo family! Lovely to hear the first experience felt easy and stable, and that the booking process came through quickly for you. The recommendation to friends and family truly means the world, and we're always here whenever you need us. 💜
Even though myself and partner have…
Even though myself and partner have plenty of income and good credit scores none of us were accepted? We have at least two holidays a year, can't see who this is to benefit?
2 juin 2026
Avis spontané
Réponse de Vuelo
Thank you for your feedback. We understand how this feels and we take it seriously. Offers are reviewed in real time and take into account a number of different factors. We've already reached out to you via email so please do check your inbox. We'd love to help where we can. 💜
I found Vuelo very handy and easy to…
I found Vuelo very handy and easy to use when I recently wen on holiday. The one time card was easy to use.
5 mai 2026
Avis spontané
Réponse de Vuelo
Thanks so much for sharing this! Lovely to hear we came in handy on your recent holiday and that the one time card was easy to use. Wishing you many more great trips ahead. 💜
Easy and straight forward to use the…
Easy and straight forward to use the app/Credit. I'm happy to have it.
29 mai 2026
Avis spontané
Réponse de Vuelo
Thanks so much for sharing this! Lovely to hear the app felt easy and straightforward, and that you're happy with how things are working out. Always here whenever you need us. 💜
Brilliant way to make your holidays possible!
Pretty straightforward and convenient!
Makes traveling easier as well.
Thanks Vuelo!!
28 mai 2026
Avis spontané
Réponse de Vuelo
Thanks so much for sharing this! Lovely to hear we're making travel that bit easier for you, and that the experience felt straightforward and convenient. Wishing you many more wonderful holidays ahead. 💜
My experience was very good and perfect
My experience was very good and perfect
28 mai 2026
Avis spontané
Réponse de Vuelo
Thanks so much for sharing this! Lovely to hear the experience was a good one from start to finish. Always here whenever you're ready for the next trip. 💜
Réponse de Vuelo
A great experience says it all and we are so glad to hear it! Thank you so much for taking the time to share this with us. We look forward to making every future experience with Vuelo just as great! 💜
Great app for booking flights quickly…
Great app for booking flights quickly and easily. Smooth interface, clear pricing, and reliable service. Highly recommend Vuelo for hassle-free travel planning!
26 mai 2026
Avis spontané
Réponse de Vuelo
Quick, smooth, clear, and reliable, that is everything Vuelo stands for! Thank you so much for the wonderful review and for recommending us. We are so glad travel planning is feeling effortless and we cannot wait to help you book many more flights ahead! 💜
Is was spot on
Is was spot on. Smooth and straight forward. I had no difficulty understanding the steps.
25 mai 2026
Avis spontané
Réponse de Vuelo
Thanks so much for sharing this! Lovely to hear the process felt smooth and straightforward, and that the steps were easy to follow along the way. Always here whenever you need us. 💜
Wicked app
Such a pleasant, innovative and easy to use service/app. Thank you
25 mai 2026
Avis spontané
Réponse de Vuelo
Thanks so much for sharing this! Lovely to hear the app felt pleasant and easy to use, and we're always working to keep things fresh for you. Wishing you many more great trips ahead. 💜
Declined my application
Declined my application. No idea why, I’ve never missed a payment on anything.
20 mai 2026
Avis spontané
Réponse de Vuelo
Thank you for sharing this with us and we hear you. Vuelo is a regulated finance provider, so all applications are assessed in real time based on a range of affordability factors to ensure we lend responsibly. Our team has already reached out to you directly so please do check your inbox and we look forward to getting this clarified for you. 💜
Smooth
Was a quick and easy process to get flights booked. Also very clear throughout
19 mai 2026
Avis spontané
Réponse de Vuelo
Quick, easy, and clear every step of the way, that is the smooth Vuelo experience we are so proud of! Thank you so much for sharing this and we are thrilled your flights are all booked and ready to go. Here is to a wonderful trip ahead! 💜
Beware!!!! YOU CAN LOOSE YOUR MONEY!!!!
If I could give Vuelo -5 stars, I absolutely would.
I booked a 3-night stay, but due to the Middle East crisis, I was unable to get a flight for my original travel date. I informed Vuelo more than TWO WEEKS in advance that I needed to change the date.
What followed was over two weeks of back-and-forth emails just to confirm a simple date change.
At one point, Vuelo even confirmed that the hotel had accepted the new dates. I then requested an additional room for the same revised dates. After dragging things out for weeks, they suddenly came back saying:
“The room type and rate selected are non-refundable.”
Apparently, according to Vuelo, this now means you cannot change the date OR the room.
The problem is — nowhere during booking was this clearly explained. The app only says “non-refundable.” It does NOT clearly state that date changes are completely impossible, even weeks in advance.
I even asked them to move the booking to ANY available future date, and they still refused, repeating the same generic response over and over again.
Be extremely careful when booking with Vuelo. If you have a flight issue, emergency, or need to change your dates, you could easily end up in the same situation as me — losing your money with zero flexibility and terrible customer support.
The process is painfully slow, disorganised, and honestly feels like you are dealing with AI-generated responses instead of real customer service agents.
Absolutely time-wasters.
Booking Reference: #73556081
You could lose your money!!!
19 mai 2026
Avis spontané
Réponse de Vuelo
Thank you for taking the time to share your experience in such detail and we truly hear everything you have said. What you went through, especially given the circumstances beyond your control, is something we take very seriously and we want to make this right.
Our team has already reached out to you directly to work towards a full resolution. Please do check your inbox and we look forward to getting this sorted for you. 💜
Great customer service and great all…
Great customer service and great all round 👍👍
18 mai 2026
Avis spontané
Réponse de Vuelo
Thanks so much for sharing this! Lovely to hear the service hit the mark and that the overall experience was a good one. Always here whenever you need us. 💜
Long distance relationship saviour
Was so easy and the repayments are very acceptable, for someone who has a partner in another country not having to worry about waiting to save to go see them is amazing
15 mai 2026
Avis spontané
Réponse de Vuelo
Thanks so much for sharing this! Lovely to hear the repayments are working well for you and that it's making those visits to your partner easier without the long wait. Wishing you many more special trips together ahead. 💜
Great booking process and amazing way…
Great booking process and amazing way to prioritise your cash flow with tons of destination options.
13 mai 2026
Avis spontané
Réponse de Vuelo
A great booking process, smart cash flow management, and tons of destinations to choose from, that is exactly the Vuelo experience we set out to create! We love that it is making such a real difference for you. Thank you so much for this wonderful review and we cannot wait to help you explore even more destinations ahead! 💜
Sofian is outstanding and is able to…
Sofian is outstanding and is able to solve my queries within 30 minutes. Kudos to him and the entire team at Vuelo!
12 mai 2026
Avis spontané
Réponse de Vuelo
This is amazing to hear, thank you! We'll make sure the team sees this, it really means a lot. Getting your queries sorted quickly is always a priority for us and we're glad that came through.
We're here whenever you need us. 💜
Five star services 100% recommendations from me
This company not only gives families/people opportunities to travel. They are real people behind the back ground who will go out of there way to sort any issues out for you. Gene and nick really are little angels. Great service five star service today from management and some real patience in the team handling my situation today
11 mai 2026
Avis spontané
Réponse de Vuelo
Thanks so much for sharing this! Lovely to hear the team went the extra mile and that Gene and Nick made the experience a memorable one. We'll be sure to pass on the kind words, and we're always here whenever you need us. 💜
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