Freddie Avis 

551
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Its my first time using Freddie & I honestly have to say that I feel really safe using Freddie! its confidential & simply straight forward,the clinician that helped for my first time was super sweet... Voir plus

Noté 5 sur 5 étoiles

The medical staff at Freddy make the entire process easy and humane. I suggest this site to people of all groups in society regardless of gender, or sexual orientation, or gender identity. M... Voir plus

Noté 5 sur 5 étoiles

Provider was efficient Will still being kind and ensuring that I did not have any concerns about starting Prep. Thankful that this service is available, and helps take the stigma out of seeking this t... Voir plus

Noté 5 sur 5 étoiles

I couldn’t believe how fast Freddie processed the initial transaction. Everyone I dealt with was professional and courteous. No awkward questions or the feeling of judgement on anybody’s part.

À propos de l'entreprise

  1. Clinique spécialisée
  2. Dispensaire

Écrit par l'entreprise

Freddie provides easy and inclusive PrEP services to LGBTQ2S+ communities in Canada and the United States. Freddie's providers make sure you can access PrEP for free, or at lower cost, and get PrEP delivered to your door.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

551 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,8

Tous les avis

(551)

292 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Ive had nothing but issues

Ive had nothing but issues. They don't send my results i have to ask for them. My meds are late. It's days before anyone responds to messages. They sent my prescription to my old pharmacy after i already sent them the new info. Now im 5 days from having no meds and 4 emails later im still waiting for a response.

10 mars 2026
Avis spontané
Logo de Freddie

Réponse de Freddie

We’re sorry to hear about your experience and the delays you’ve encountered, that’s not the level of service we aim to provide. Please reach out to our support team with your details so we can look into this directly and help resolve the situation as quickly as possible.

Noté 5 sur 5 étoiles

These are some great people to have on…

These are some great people to have by your side they’re very understanding and helpful people.

18 mars 2026
Avis spontané
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Réponse de Freddie

Thank you for the kind words! We’re glad you’ve felt supported and that the team has been helpful and understanding.

Noté 5 sur 5 étoiles

Wonderful experience!

David, the clinician I spoke with, was amazing! He provided me with all the pertinent information, ensuring that I was understanding the information throughout our chat. He answered all my questions and helped me to make an informed decision that will benefit my overall health. Highly recommend!

19 mars 2026
Avis spontané
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Réponse de Freddie

Thank you for the thoughtful review! We’re so glad David made you feel informed and supported throughout your visit. We’ll be sure to pass along your kind words, and we really appreciate the recommendation.

Noté 5 sur 5 étoiles

my prep provider was so kind and…

my prep provider was so kind and intelligent made me feel welcomed 😊

17 mars 2026
Avis spontané
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Réponse de Freddie

Thank you for the kind feedback! We’re so glad your provider made you feel welcome and supported.

Noté 5 sur 5 étoiles

Seamless Experience

The entire process, from scheduling to the telehealth appointment, was easy and efficient! The N.P. I saw was very kind, resourceful and made sure any questions I had were answered.

17 mars 2026
Avis spontané
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Réponse de Freddie

Thank you for sharing this! We’re glad the process felt seamless and efficient, and that your NP provided kind, thorough support throughout.

Noté 5 sur 5 étoiles

The nurse that I interacted with was…

The nurse that I interacted with was very professional and compassionate. The portal service was excellent.

15 mars 2026
Avis spontané
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Réponse de Freddie

Thank you for the kind feedback. We’re glad you had a positive experience with the nurse and found the portal easy to use.

Noté 5 sur 5 étoiles

McKenzie was a doll calling today

McKenzie was a doll calling today. She was able to assist in getting me the prescriptions I was looking for an assured my health was the number one priority as well. I was able to schedule the appointment in less than 24 hours and it only took about five minutes for the appointment which is done in the comfort of my through a video chat. McKenzie made me feel comfortable no judgment and understood my needs. I would recommend this to anybody and everybody.

14 mars 2026
Avis spontané
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Réponse de Freddie

Thank you for sharing this! We’re so glad McKenzie made you feel comfortable and supported, and that the process was quick and easy for you. We’ll be sure to pass along your kind words, and we truly appreciate the recommendation.

Noté 5 sur 5 étoiles

My appointment

I had my appointment this morning with a freddie nurse and i must say, although daunting to be open and honest about my sexual practices, it was a overall pleasant experience. Easy, loving, thorough.

12 mars 2026
Avis spontané
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Réponse de Freddie

Thank you for sharing this. We’re glad your appointment felt supportive and comfortable, and that the experience was thorough and positive.

Noté 5 sur 5 étoiles

Excellent staff!

Fast and easy my clinician was excellent and made sure I understood exactly what everything was that I needed to know before jumping into anything specifically

11 mars 2026
Avis spontané
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Réponse de Freddie

Thank you for the kind feedback! We’re glad the process felt fast and easy, and that your clinician took the time to make sure everything was clear before moving forward.

Noté 5 sur 5 étoiles

Excellent Staff

This company is company provides excellent customer care throughout the entire process from setting up your labs, to medication refills. And most is done virtually which is convenient for clients !

25 février 2026
Avis spontané
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Réponse de Freddie

Thank you for the kind feedback! We’re glad the process from labs to refills, felt smooth and convenient, and we appreciate you taking the time to share your experience.

Noté 5 sur 5 étoiles

Awesome employees and an all around…

Awesome employees and an all around great service and care provider!

25 février 2026
Avis spontané
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Réponse de Freddie

Thank you for the kind words! We’re so glad you had a great experience with the team and appreciate you taking the time to share it.

Noté 5 sur 5 étoiles

Staff are professional and take the…

Staff are professional and take the time to explain everything about the program, meds and what to expect.

11 février 2026
Avis spontané
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Réponse de Freddie

Thank you for the thoughtful feedback. We’re glad the team took the time to explain everything clearly and help you feel informed about the process and what to expect.

Noté 5 sur 5 étoiles

It's a very simple application except…

It's a very simple application except that it's quite expensive

13 février 2026
Avis spontané
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Réponse de Freddie

Thank you for your feedback. We’re glad you found the process simple, and we appreciate you sharing your thoughts about the cost.

Noté 5 sur 5 étoiles

Care Team is amazing!

James (NP) was amazing. He was kind, patient with my questions, and knowledgeable when it came to PrEP, DoxyPEP, and general information about HIV transmission.

5 mars 2026
Avis spontané
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Réponse de Freddie

Thank you for sharing this! We’re glad you had such a positive experience and that James was able to answer your questions with care and clarity.

Noté 5 sur 5 étoiles

The NP was amazing

The NP was amazing. Answered all of my questions and was so knowledgeable.

5 mars 2026
Avis spontané
Logo de Freddie

Réponse de Freddie

Thank you for the kind words! We’re glad your NP was able to answer all your questions and provide knowledgeable support.

Noté 2 sur 5 étoiles

Easy, until it comes to getting your medication.

Very Similar to Mistr if you're familiar with them.

The process was really easy. Online doc consultation, at home sti testing kit (or you can go in to an office for it). They got and posted my results and said the doc approved my subscription. But after that, nothing. It's been a month now and despite contacting them multiple times I have heard nothing on how to get my medication. I've given up and gone back to Mistr. Which is also has issues getting your medication to you, but at least they respond when you contact them.

3 février 2026
Avis spontané
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Réponse de Freddie

Thank you for sharing your experience, we’re sorry to hear about the frustration this caused and we apologize for the gap in communication. Once we were notified by the partner pharmacy, your prescription transfer was completed the same day. When prescriptions are filled through non-partner pharmacies, we unfortunately have limited visibility into their communication timelines with patients, but we recognize how important clear updates are and are working to improve this moving forward. We appreciate your feedback.

Noté 1 sur 5 étoiles

use MISTR or local clinics

use MISTR or local clinics

their response is super slow, their phone line does not work and only accept voice mail that they don't return. Their administration is very inefficient.

Use alternative options. they provide the same service without the frustration Go Freddie put you through

1 mars 2026
Avis spontané
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Réponse de Freddie

We’re sorry to hear about your experience and the frustration with communication. We’re actively working to improve our phone system and support response times. If you’d like, please reach out to our team so we can look into this further and try to help.

Noté 5 sur 5 étoiles

The practitioner was very courteous

The practitioner was very courteous, professional and easy to talk with. I felt comfortable chatting and discussing my health issues.

2 mars 2026
Avis spontané
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Réponse de Freddie

Thank you for sharing this. We’re glad you felt comfortable and supported during your visit, that’s exactly the kind of experience we strive to provide.

Noté 5 sur 5 étoiles

Perfection.

The whole process is quick, efficient, respectful, discreet, easy to navigate. In a word 'PERFECT'.

9 février 2026
Avis spontané
Logo de Freddie

Réponse de Freddie

Thank you so much for the kind words! We’re glad the process felt smooth, respectful, and easy from start to finish, we truly appreciate you sharing your experience.

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