gorillagazebos Avis 

You must buy a gorilla Gazebo I live by sea front . And believe me roofs been ripped off buildings trees pulled up . There is me standing proud looking at my Gazebo still standing strong 💪 . They are the best

Jon made the purchase of the Gorilla gazebo very easy. Sent straight away as promised. What a piece of kit, really sturdy well built frame with very strong cover. Fantastic purchase.
Thanks

Put our gazebo up June 2022 and it's still standing after all this time with only is a window side panel plastic window now cracked, would recommend.

Amazing product. Easy to put up, the instructions say two people but I did it on my own with ease. Really pleased. Actually is more than the advertisement says. Very sturdy.

I had a problem with one of the sides, it developed a hole. I contacted them by email and no quibble they replaced my item.
Excellent service, excellent products.

Decent gazebo - shocking customer service!

One of our 3 gazebos has developed a fault with the straps that hold the roof cover on. 2 of these gazebos (one of which has this fault) were only purchased last spring and then stored, covered with a large plastic bag in a shed.

The straps have become so weak and brittle that they can be easily snapped by hand.

Contacted them and was just brushed off with an arrogant "sounds like it must have been packed away damp or clips not undone when put away which will cause damage. The good news is all spares are available" comment.

They weren't stored damp and besides he is basically admitting that the material that the straps are made out of is not resistant to damp - not great for a tent that is used outdoors!

I'll never buy from this company again, purely as a result of the arrogant communications.

Good quality frame very sturdy and easy to put up. Canopy and side panels are better quality than the standard gazebo. Would definitely recommend

The only thing better than the service is the quality of the product! We have now had 7 of these Gazebos for our business and they are great! One was actually permanently up over our hot tub at home for over 2 years!

Wednesday late afternoon I ordered two desperately needed for an event today. I accidentally ordered the wrong colour. Sent one message saying A: how urgent the order was and B could I change the colour.

Fast forward to Friday AM, two delivered in the correct colour! Perfect service as always. Thanks Jon.

Bought the gazebo with four sides as it was recommended by Which magazine. Very pleased with the quality and strength of the steel frame and the quality of the canvas.
I contacted the seller as there was a minor problem with one leg, Jon sent a complete replacement leg which I received wirhin 48 hours - I couldn’t be happier with the response and resolution.
Although heavier than my previous lightweight gazebo it is vastly superior in every respect.
My experience is briiliant, many thanks!

Bought a 3x3 gazebo. The quality is excellent. The gazebo has stood up to all weathers. Just love sitting in no matter what the weather is like. Customer service is fantastic if you have a problem.

Have now bought 2 gazebos to make my stall at market bigger. The gazebos are brilliant, easy to put up and take down. Great value for money. I also had a question, the team answered promptly, were courteous and helpful. Great customer service. I would definitely recommend and buy again

We had a couple of questions which we asked before purchasing and these were answered quickly and helpfully. Once ordered we received the Gazebo within a few days and were very pleased with the product. We had a small issue with the canopy. We contacted the company and they rectified the problem immediately by sending a replacement which again we received within a couple of days. Their customer service has been second to none and I would have no problem recommending both them and their product to my friends and family.

I've had my gazebo for a couple of years now, it's sturdy and reliable. I use it at events, and I trust it.

The only reason I have dropped a star is the wheeled bag.
The 1st time I dragged it on the wheels it completely ripped through the bag and tore the canopy.
***TIP~ always put the feet by the wheels, not the canopy. I though at the time it was because I am too short, but I heard someone else had done the same thing.

To be fair, I did some maintenance on the gazebo last week, having lost a couple of screws.
Everything was available to order and came fast, including a new wheely bag.

I would definitely choose Gorilla again, and have recommended it to others.

Wow. How strong is this gazebo, easy to erect, great cover and excellent drainage of water off the roof. Worth paying the extra for the strength and rigidity alone. I should have bought one year's ago.

The instructions were easy to follow and the Gazebo is strong and sturdy. The only slight problem were four other pieces to the Gazebo which were not explained in the instructions but we guessed they were to fill with sand to weigh the gazebo down. I'm sure the gazebo will last many years as it is really good quality.

Super strong, easy erection, smart, no puddles in the roof like with the cheap ones, good colours, easy fit side panels.
These aren’t tents, but they’re excellent at being gazebos

If I could give no stars I would!
My mum ordered a gazebo 9 months ago in the winter ready for her new garden to be completed this year. She lives alone in a bungalow so when myself and my partner come to put it together noticed there was no material for the frame. When reading the box it said 1 of 2. Now my mother would not of thought any different nor looked at how many packages! When I messaged to say the second part was missing they responded with the offer of buying a replacement. I sent prof this had not been built and the box it had been stood in also she was left with a box and a metal frame. Completely unwilling to help us and responded with ‘given your attitude’ and ‘you lost the parcel’ not sure how a women alone in a bungalow could loose what I imagine is a heavy substantial size box. Unfortunately my mum is left with a load of metal for 199.00. We recently lost my dad/her husband and are navigating a new life and this would normally be his job and he would of checked things like this. Such a sad time when a seller does not care about its customers. To them it’s 200 quid but to a recent widow with hardly any income it was 2 months of saving!

These are sold as top quality gazebos but sadly this is not the case in our experience. The frame fell apart after hardly any use (guy ropes were all attached). Emailed Blackstone Leisure who said I could buy new parts from their website! The fact you can buy spares does just show these are not made at all well and do not expect them to last! No apology and no attempt to help. BUY ELSEWHERE AND SAVE MONEY.

Ordered a 3mx3m gazebo arrived before its due date delivery company only delivered one parcel of two and they sorted it out really quick with lots of communication from them

Edit: new review as the last review was taken down. So let's stick to facts this time.

- I emailed to raise a complaint as I wanted replacement or refund for our gazebos ordered this January
- a team member from Blackstone Leisure called me after 6pm to state there was nothing he could do. His customer service was poor and he talked over me and told me to buy new ones.
- I said I wanted to talk to someone else as I felt this was extremely rude and I didn't think he was taking my complaint seriously.
- I wrote an email to state this and then I received multiple phone calls from 7pm until 9:37pm when I decided to block his number as I felt intimidated and harassed
- This is the service I received based on my experience. This does not go against trust pilots rules but no doubt he will ask for this to be removed too.
-this male team member made me feel threatened and uneasy dealing with you and that is not ok.
This review is merely to share my experience to flag this behaviour others who may have felt the same and to mitigate others feeling the way I did after raising a concern with you about your product.