G Plan Avis 

We had a visit for a repair to one of our G Plan recliner chairs. The heated seat had stopped working. Robert was very pleasant and completed the task after a process of elimination. It did prove to be more difficult than he originally thought. Well done very happy now, ready for winter.

I ordered a G Plan sofa costing over £4,000 through a local department store. I chose the fabric based on the G Plan samples available in store, and the store was kind enough to let me borrow the sample so I could coordinate the rest of the room. Based specifically on that sample, I chose and purchased curtains, blinds and paint at a further cost of around £5,000.

After waiting approximately 10 weeks for the sofa to be made, it arrived in a noticeably different colour. The sample I ordered from had a green-based tone; the sofa delivered is cream-based and consequently clashes with the rest of the room and curtains.
I raised this with the department store, who have been helpful and contacted G Plan on my behalf. G Plan's response is what I find very disappointing. They have acknowledged that the sample I chose from was out of date and have sent the store an updated sample to replace it. However, at the same time, they have said that the difference between the old sample (I ordered from) and the sofa delivered is "within tolerance". I struggle to understand how both positions can be correct at the same time? If the difference is sufficiently significant that G Plan has released an updated sample and the old sample needs to be replaced, how can a sofa ordered using that outdated sample simultaneously be considered an acceptable colour match? The colour difference is extremely noticeable, and I simply don't understand how a change from a green-based fabric to a cream-based fabric can reasonably be described as an expected and natural variation.

I also understand G Plan's position is that their sample books carry a disclaimer stating that the finished fabric cannot be guaranteed to exactly match the sample. I completely appreciate that fabrics can have natural variations between batches, and I would never expect an absolutely identical match. However, there is a difference between normal fabric variation and a sample being sufficiently different that the company itself considers it out of date and replaces it.

For a premium furniture manufacturer, I find the response extremely disappointing. Customers buying made-to-order furniture have little choice but to rely on the manufacturer's samples when choosing a fabric. If those samples can be acknowledged as out of date after an order is delivered, yet G Plan can simply rely on a disclaimer and "tolerance" to say the resulting difference is acceptable, it raises a serious question about how customers are supposed to make an informed colour choice with any confidence.

Based on my experience, I would never buy from G Plan again and would caution anyone considering ordering to be aware that the colour you select from a sample may not be the colour of the furniture you ultimately receive, and, in my experience, G Plan will wash their hands of you.

I deliberately chose a British manufacturer and was prepared to pay a premium for what I expected would be a premium product and level of customer service. Unfortunately, my experience of G Plan's response when something has gone wrong has been incredibly disappointing.

UPDATE:
Unfortunately, G Plan's response has raised more questions for me than it has answered.

Their explanation regarding the swatch is confusing – they maintain that there has been no change to the fabric, but also says a “more recent” swatch is being supplied to the retailer because the age of the existing swatch, I ordered from. If the original swatch remains an accurate representation of the fabric, I do not understand why its age matters or why it needs replacing with a “more recent” version.

I have now raised a formal complaint with G Plan asking them to explain how their tolerance assessment was undertaken, what their established tolerance actually is, and the history and process for replacing/updating the fabric swatches supplied to retailers.

I would warn anyone thinking of purchasing from G Plan that the colour you select from a sample may not be the colour of the furniture you ultimately receive and G Plan will do nothing to help but attempt to shift blame elsewhere.

This review is regarding Steve Peberdy, service technician.
We had a problem with a nut and bolt falling off one of our large ellis electric recliner sofas.
He quickly found where the nut and bolt came from and reattached it, we also asked him to look at an annoying squeak on one of the 4 recliner mechanisms. He spent quite a while and much patience trying to find and resolve the problem.
Great service from Steve.

Top quality ,

This is the second time I have purchased GPlan as I find their furniture very comfortable.My furniture arrived sooner than I expected which was a bonus. It was also delivered very proficiently by two good lads who checked it all out before leaving.
My only problem is that my settee is sited on a hard floor (Karndean) and I find that the pads I have put on the legs are moving and need replacing more frequently than I would like.
Other than that minor inconvenience I find my settee most supportive and comfortable.

Redruth store very helpful & friendly. Furniture arrived much quicker than expected & is lovely.
Thank you

We bought a leather G Plan Ellis recliner sofa and chair from Housing Units in August 2024 at a cost of over £5000. In September 2025 I noticed that on the sofa seat cushion, a coating of some kind was peeling off, this made the whole cushion look patchy as the leather under the coating appeared lighter. We contacted Housing Units who informed us that the sofa was out of warranty and put me in contact with G Plan. They sent out an engineer who advised us after asking a multitude of questions that it was caused by moisturiser applied on the legs and then lying on the cushion that caused the damage. That lead me to the conclusion that a G plan leather sofa must only be sat on fully clothed and you cannot lie down on it with any exposed moisturised skin. We had to pay G Plan to replace the damaged cushion, however the next day I noticed the same issue on a tiny part of the replaced cushion. Because it was tiny and barely noticeable I left it. August 2026 and the same issue has now appeared on the same part of the sofa at the arm. The protective coating that is supposed to protect the leather apparently cannot hold up against the corrosive affects of skin!! It is without a doubt the worst sofa I have ever bought and I will never buy leather again because of this. When they sold us this sofa they took great lengths demonstrating to us that the grade of the leather was so tough it was pretty much scratch resistant, just don’t touch it with your skin though!!

Ordering our suite was straightforward, from Furniture Village with many variations in size, material and colours. Our leather G plan suite was delivered within expected timeline by very efficient delivery men. We are extremely pleased as very comfortable offering good support and is well made, all as we anticipated when ordering.

We had fantastic staff helping us view, make payment and receive delivery. Pride in the company and job was evident by all those we came in contact with and the high quality, comfortable sofas are fantastic.

Very well made, firm but extremely comfortable

Firstly, I bought my G Plan sofas twenty years ago and was delighted. Spent hours viewing my latest acquisition amidst many other quality furniture. Once again very pleased with my purchase.

Not the premium sofas I assumed I was purchasing.Both sofas showing wear, all be it small on the leather after 6 months.One cushion showing dipping and being replaced 3 wear marks to be painted.Not the quality expected from well known company.

My one year old 3 seat settee developed a creak when sat on. I reported this to my retailer who said they would pass it to G Plan. Less than 24 hours later I was contacted by G Plan and an appointment was made for a technician to call 2 days later. The technician (Steve Perberdy)quickly discovered the problem and not only fixed it but took steps to ensure it does not reoccur.
Excellent service, fast and efficient.

We had a slider break on our G plan settee. We wrote to G plan and Tara replied explaining where to find the manufacturer labels etc. This was actioned quicker than we were expecting, 5 sliders turned up, no charge. Fantastic service.

Bought a leather recliner for £2000 three years ago, noticed it lost all it support about six months ago.
I live alone and thought it was unacceptable so contacted the supplier (Glasswells) and was told too late buy a new one!! It’s like sitting on a marshmallow, never recommend or buy G Plan it’s dreadful.

The sofa I ordered was such great quality and very stylish. The staff who dealt with my order were very professional and especially helpful at dealing with a minor issue I had. The delivery team was polite and respectful and worked hard to ensure a safe delivery up a steep driveway and stairs.

Gplan are more expensive but I purchased for comfort as well as style and it is well worth the premium price. I am very happy with my purchase. One of the sofa's did arrive with the wrong feet but this was identified by the guys that delivered it and was soon corrected. I did have to wait a couple of weeks but this does not change how pleased I am with my new sofas.

Robert Green was pleasant, friendly, helpful & sorted out our problem. Thank you Robert.

We had a minor issue with our new three piece suite.
We were asked to send photo's and then G Plan responded promptly, by asking Service Technician Rob Green to come and check out the problem, which he was able remedy and put our minds at rest that it would be OK in the future. Thank you

A leg broke on our new suite as it was being loaded for delivery (these things happen). A temporary replacement was fitted by the retailer so delivery could go ahead on schedule (which was appreciated).
A service technician came to our home a couple of weeks later and swapped the leg for the correct one. Excellent communication, friendly technician - all sorted quickly & efficiently.