The holiday was extremely well thought out with just the right amount of day visits and free days. Emma was very good looking after us all. The hotel was perfectly positioned to take advantage of the... Voir plus
Établissement
Changer d'établissement4th and 5th Floors, HQ Building Hudson Quarter, Toft Green, YO1 6JT York, Yorkshire, GB
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I spoke with Alice. She had very clear diction, answered all my questions and requests. She was friendly but professional in her manner and made booking via the telephone instead of online an extreme... Voir plus
Website easy to navigate and gave clear information. Rang the customer services, they couldn't have been more helpful, polite and friendly. Talked me through what to expect after booking the holiday... Voir plus
Excellent booking and pre holiday admin. It was our first time with GRJ and would highly recommend. Great itinerary, can't believe how much we did and incredible sights we saw. The Tour Manager who tr... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Écrit par l'entreprise
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Coordonnées de contact
4th and 5th Floors, HQ Building Hudson Quarter, Toft Green, YO1 6JT, York, Yorkshire, Royaume-Uni
- 0190452936
4,8
Excellent
852 avis
Demande des avis aux clients
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Booking is quick and easy.
Booking is easy as you can view the various tours and hotels and the availability of dates.
The booking team responded quickly and also gave information about parking and train costs to the destination. If I choose rail they will book the tickets. They also got in touch to discuss mobility issues which were resolved
20 septembre 2026
Knew I wanted to book a Rail and…
Knew I wanted to book a Rail and Smaller Boat adventure in Norway to see the Northern Lights. Had subscribed to Great Rail Journeys through an article in The Times. So was keen to do a half rail and half boat trip and found the trip we wanted.
The flights were to Oslo and train up to Bergen.
The booking experience was easy and choice of cabins was just what we were looking for. The day trips are bookable on the boat and a dog sled experience was included. The discount helped too!
22 septembre 2026
Been on two holidays with this company
Been on two holidays with this company, Wales and just recently the Scilly Isles. Cannot say enough good things! Great hotels, great excursions and great tour guides! With them again next year to Italy and a Med cruise!
16 septembre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I had to phone
I had to phone, not for the first time to correct my name as it differed from that on my passport. I got a recorded message saying that the office was closed. It the went on to specify the opening hours and that suggested it was open at the time!
17 septembre 2026
Réponse de Great Rail Journeys - UK
Dear Mr McLeod,
Thank you for taking the time to leave a review.
I do apologise for the miscommunication. Our Customer Service team is open from 8am-6pm throughout the week, or 9am-5pm on a Saturday. However, our Reservations team is available 8am-8pm throughout the week, or 9am-5pm on a Saturday and Sunday.
If neither of those work, our team is available at grj@greatrail.com all throughout the week to assist.
Best wishes,
Sophie
Fabulous holiday
Fabulous holiday. Very well organised and well paced. Our tour guide Lena was amazing, she was kind, caring and extremely helpful, she never seemed to take any time away from her role as leader.
11 septembre 2026
Your member of staff
Your member of staff, Andy was very helpful and I was very pleased with the booking process. I’m looking forward to my holiday next June with my brother to the Isle of Man thank you.
22 septembre 2026
Your member of staff was very polite
Your member of staff was very polite, helpful and knowledgeable
She sorted our holiday booking in next to no time
22 septembre 2026
The person I spoke to on the telephone…
The person I spoke to on the telephone (Elizabeth) was extremely helpful. She sorted out our booking in a friendly, efficient way
18 septembre 2026
Excellent costumer care
22 septembre 2026
Repeat booking for another river cruise.
The telephone booking was easy, because I have used GRJ before and was already on the system. However, I did ask and pay for an additional bag to be carried to and from the ship with baggage man, which was accepted. When I received my documents however, these implied that the additional bag was only for the outbound journey. I rang to query this and was assured that the additional bag would be taken both ways, but as told it was not possible to alter the information on my booking details. This was disappointing, as on previous river cruises the service has been excellent.
17 septembre 2026
Helpful customer service
Helpful clarification when I phoned about misleading information (dates on the website regarding use of an alternative hotel did not marry up with 2027 tour dates) and my subsequent email asking which hotels were being used on the tour dates we were considering.
17 septembre 2026
Very easy to book & super clear…
Very easy to book & super clear itinerary. Looking forward to our trip!
14 septembre 2026
Looking forward to a great tour.
Most of the research was completed on line and clearly all the relevant information strengthen the case for selecting our tour.
Communication was very efficient and clear.
Booking process easy.
A good start and we hope that the tour lives up to its expectations.
17 septembre 2026
Prompt customer services
Prompt customer services, all questions answered, nothing too much trouble - the staff are very welcoming
17 septembre 2026
Ease of booking and quick response by…
Ease of booking and quick response by the company by email confirming the booking.
21 septembre 2026
Very professional
17 septembre 2026
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