Meals are delicious, although the protein content (in this case meat) is extremely small. I love the convenience, but am sure that if I purchased all the ingredients, it would cost so much less. Als... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The menus are comprehensive however the premium and the most attractive dishes require additional costs. Dishes involving mince, beef, lamb ,pork are ready quicjly but mince is cooked for a short ti... Voir plus
L'entreprise a répondu
We have had 5 boxes from Green chef, and there has been a problem with every single one. There have been multiple missing ingredients leading to shopping trips midway through cooking, and our latest s... Voir plus
L'entreprise a répondu
Really lovely fresh produce and delicious, creative vegan recipes! Deliveries always arrive on time, everything is well packed, and nothing is ever missing. I also love being able to skip weeks whenev... Voir plus
L'entreprise a répondu
3,0
Moyen
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Keto meals
We’ve been ordering Green Chef’s keto meals every week and have been really happy with the service. The meals are tasty, filling, and genuinely keto-friendly, with good variety from week to week. The convenience of pre-portioned ingredients saves us time, and the ingredients have consistently arrived fresh. Overall, Green Chef has made keto meal planning much easier, and we’d definitely recommend it.
30 décembre 2025
Réponse de Green Chef UK
Hi there,
Thank you so much for taking the time to leave such a wonderful review! We are absolutely thrilled to hear that our keto meals have been making your meal planning much easier and saving you valuable time each week.
Our team works hard to ensure that our ingredients always arrive fresh, tasty, and genuinely keto-friendly, so knowing that you are happy with the variety and convenience means the world to us. Your recommendation is the highest compliment we could receive!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
-Ann
the variety is good
the variety is good, always nice to have a choice and alot of healthy options. Sometimes veg doesn't last long or it can be small ie spring onion or pepper.
26 février 2026
Réponse de Green Chef UK
Hi Brighton,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Ann
The Green Chef Team
Great choice of meals and good quality…
Great choice of meals and good quality ingredients
7 mai 2026
Réponse de Green Chef UK
Hi Alexander,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Good service good selection of meals…
Good service good selection of meals could add more veg to the meals👍
2 juin 2026
Avis spontané
Réponse de Green Chef UK
Hi Stephen,
Thank you so much for the five stars! ⭐
We’re thrilled to hear you’re loving the tasty, satisfying meals and that having all the macros worked out is making things even easier! It’s also great to know you’re enjoying the no-waste experience. That’s one of the things we aim for great food with zero fuss and minimal waste. 🌱
If you ever need a hand or want to share more feedback, our Customer Care team is here for you 7 days a week, 9:00am to 10:00pm, on 02045381121.
Happy cooking! 😊
–Ann💚
The Green Chef Team
Great delivery,packed really well.
Great delivery,packed really well.
Ingredients always fresh.
Tasty meals. We always buy the fish and vegetarian meals so can’t vouch for the meat but I’m sure they’re excellent
28 mai 2026
Réponse de Green Chef UK
Hi Catherine,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
I have bought a box for 2 people for 4…
I have bought a box for 2 people for 4 days, for the past 4 weeks the meals are quick and easy and tastes great, my only issue is the fresh meat in the meals for 2 weeks in row I’ve had to throw the chicken and the pork this week as it is seriously going off. The dates are only lasting to my fourth day. This is the only reason I am giving it 3 stars
8 mai 2026
Réponse de Green Chef UK
Hi Anne Kyle,
Thank you for taking the time to leave us a review, we really appreciate your feedback!
We’re glad to hear you had a positive experience overall, and your comments truly help us understand what’s working well and where we can improve. We’re always striving to turn a good experience into a great one, and your insights are invaluable in helping us get there.
If there’s anything more you’d like to share or if there’s something we can do to enhance your experience, our Customer Care team is here 7 days a week, from 9:00 AM to 10:00 PM, on 020 4538 1121.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
Ann
The Green Chef Team
All the meals are absolutely tasty…
All the meals are absolutely tasty great value and so easy to prepare and cook
3 décembre 2025
Réponse de Green Chef UK
Hi Mary,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Absolutely disgusting customer service.
Absolutely disgusting customer service.
I signed up to Green Chef and paid for my first box, but after looking through the meal options I decided to cancel because there was nothing I wanted. When I contacted Green Chef to request a refund, they claimed I hadn’t paid for anything, even though the payment had been taken.
I have now had to leave the matter with PayPal and my bank to resolve, which should not be necessary for something so straightforward.
Very disappointing experience and extremely poor customer service. Be warned.
Don’t bother to ask me to contact your customer service team to sort. I tried twice and got no where.
Just read other people’s reviews. There is a common pattern with this company.
30 mai 2026
Avis spontané
Réponse de Green Chef UK
Hi Rich,
Thank you for sharing your feedback, and we are sincerely sorry for the frustrating experience you’ve had with your cancellation and payment tracking. We completely understand why you feel disappointed, and this is definitely not the standard of service we aim to provide.
We completely respect that you have escalated this with PayPal and your bank to ensure it is resolved. Please be assured that we never intend to take payments without providing the corresponding service, and we take system or tracking discrepancies very seriously. Your feedback regarding how your inquiries were handled has been noted, and we will use this to continuously improve our team's support quality.
We truly apologize for the inconvenience and stress this has caused you. If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121.
Kind regards,
Ann
Green Chef Team
I enjoy the meals it's as simple as that
22 septembre 2025
Réponse de Green Chef UK
Hi Mr. Robert,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
-Ann💚
The Green Chef Team
Lovely meals with good quality…
Lovely meals with good quality ingredients. Would highly recommend.
27 mai 2026
Réponse de Green Chef UK
Hi Karen
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Great meals when they arrive, but inconsistent service
The meal kits themselves are generally good quality, and when everything arrives as expected the recipes are easy to follow and the meals taste great.
Unfortunately, we've experienced a few issues with deliveries over time. On several occasions boxes have either arrived late or not turned up as expected, and we've also had instances where recipe cards have been missing from the delivery. While these issues can usually be worked around using the app or website, it's frustrating when you're relying on the service for meal planning during the week.
Overall, it's a good service with decent food and recipe options, but the reliability of deliveries and occasional missing items prevents me from rating it any higher.
9 janvier 2026
Réponse de Green Chef UK
Hi Gary,
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoy the quality of our meals and find the recipes easy to follow. At the same time, we're sorry for the inconvenience caused by the delivery issues and missing recipe cards you've experienced. We understand how important reliability is when planning your weekly meals, and we appreciate you bringing these concerns to our attention. Your feedback will be shared with the relevant teams as we continue working to improve our service.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Previously had Greenchef and very…
Previously had Greenchef and very impressed. Just started using again as following keto. Excellent discount for first couple of boxes. Would recommend
27 mai 2026
Réponse de Green Chef UK
Hi Angela,
Thank you so much for the five stars! ⭐
We’re so happy to hear that you’re enjoying our tasty meals and the quality of our ingredients, especially for your keto lifestyle! 🥦🍗
It’s great to know that our easy-to-follow recipes have taken the hassle out of meal planning. That’s exactly what we aim for more flavour, less fuss!
If you ever have questions or feedback, our friendly Customer Care team is here for you 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
Happy cooking! 😊
– Ann 💚
The Green Chef Team
Almost perfect!
I've used 2 other recipie box companies in the past and like all of them for the convenience and variety of recipies they offer but I prefer green chef as their recipies include more vegetables. The only thing I don't like about their kits is some ingredients are ultra processed foods. (This may just be me being fussy as this is something I've researched a lot and try to avoid but equally is getting more reported on in the press). It would be helpful if they could either add a no upf category to their preference list and/or rethink ingredients ie coconut milk (upf) can be swapped for coconut blocks.
18 février 2026
Réponse de Green Chef UK
Hi Dominic
Thank you so much for the five stars!
Thank you for your feedback and for choosing Green Chef. We're delighted to hear that you enjoy the variety of recipes and vegetable-focused meals we offer.
We also appreciate your comments regarding ultra-processed ingredients and your suggestion for a no-UPF preference option. Customer feedback like yours is invaluable, and we'll be sure to share it with the relevant team for consideration as we continue to improve our menu and ingredient selections.
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
This last week's food
This last week's food, two excellent one a little poor.
In past we have had ingredients missing a couple of times but all good this time.
29 mai 2026
Réponse de Green Chef UK
Hi Rava,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
The Green Chef Team
Took money for goods they are not supplying
Took payment even though my subscription was cancelled.
Showed no active deliveries. No subscriptions.
Suddenly a charge! Website shows no subscription but a box is pending. I repeatedly get mysteriously disconnected from chats trying to sort it so open a PayPal dispute.
I speak to green chef and they refuse to refund unless I cancel the PayPal dispute.
No order confirmation, no dispatch, no tracking. The only place this box is showing that was UNAUTHORISED is in past deliveries on their website.
I suggest anyone else dealing with this uses PayPal dispute or a chargeback to get your money back. Signing up to browse a subscription is not authorised a full charge.
I would also strongly recommend escalation to trading standards as this is a long-standing ongoing issue.
UPDATE - The box was due to be delivered today. On the app it's showing as delivered, on the website showing as first delivery on its way. I spoke to customer service to see if that was the case and was told the box had been cancelled. Despite this they still have not refunded me.
Again I got a script word for word saying that they cannot process a refund unless I cancelled the PayPal dispute.
They have now officially taken money for a product they have not and have no intention of providing. Conveniently any attempt to discuss these issues will get you disconnected from chat leaving you only an option of speaking with customer service by phone where they attempt to gaslight you into relinquishing your buyer protection to get a refund.
If you are told to cancel a PayPal dispute or charge back for a refund DO NOT DO SO. They can refund via PayPal. See other multiple one star reviews.
I will now be escalating this to trading standards.
When a business refuses to refund you but fails to supply the goods, they are in breach of contract. You are legally entitled to your money back.
This company are practicing potentially illegal and unscrupulous practices
.
30 mai 2026
Avis spontané
Réponse de Green Chef UK
Hi Kelly B,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
Portia
The Green Chef Team
Great recipes and high quality food
Great recipes and high quality food. Wish it minimized cooking a bit more (e.g. always include diced butternut squash so you don't have to chop) but overall very pleased
23 mai 2026
Réponse de Green Chef UK
Hi Elli
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Ru
The Green Chef Team
Beware of trick sign up process
The sign up process has you enter your payment details , then select boxes. At this point I found one recipe in my criteria Keto/Pescatarian , which was how they marketed themselves to be. I instantly cancelled giving the reason. A week later I can see a payment pending on my bank account even though everything is cancelled. There is no way that green chef would have been inconvenienced in the time that this all took place. I feel like I’m being scammed at this point.
27 mai 2026
Avis spontané
Réponse de Green Chef UK
Hi Nikki,
We’re very sorry to hear about your experience and understand how frustrating and concerning this situation must feel. We appreciate you sharing your feedback regarding the sign-up process and the pending payment after cancellation.
We also apologize for any confusion and inconvenience caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Great Meals - Bring Back DPD!
Love the choice of meals and its meant my husband and I have tried foods we would not have done otherwise. On occasions we have had ingredients missing but have always got a credit added to the account as a substitute. This was always resolved quick and easily via the app. Had a made this review earlier I would have given 5 stars, however, our delivery courier has recently changed from DPD to Evri and the difference in service is like night and day. DPD always delivered on time and the box was never once damaged. Since being with Evri our box has been damaged twice (fortunately this did not effect contents) the delivery time seems to be random and not within the delivery window sent and they just leave the box on the doorstep without any handover. With DPD there was always a note on the box that it could not be left on the doorstep. With Evri is says it can be left! If we are not in when the box was delivered it would be in full sun this time of year and on full view for any ner'do well to come along and pilfer! When we realised that the courier had changed we were very tempted to cancel but have decided to keep for now but only because one of us is always home currently to take in the delivery. We loved our regular DPD drivers. I guess Green Chef changed to Evri as it was cheaper. However the only ones suffering this are us the customers. Bring back the DPD deliveries please!
23 mai 2026
Avis spontané
Réponse de Green Chef UK
Hi Emma
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your Green Chef journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
The Green Chef Team
Not a great help and the cancellation process is dodgy
I didn’t find the ingredients particularly fresh and there is no organic produce (not sure why I thought it was organic). But the real issue is that the recipes take an hour to make which is hardly a shortcut! I tried cancelling online and the cancellation button lead to nothing and so I used the “chat” function. The bot kept saying that the cancellation was done. I didn’t receive a cancellation email and so I went back in to try again and the same response. I tried calling on the Monday and was disconnected twice and thought oh well I have done everything I can to cancel. Of course this didn’t work and the company sent a new box. I rejected the box and still got charged.
16 mai 2026
Avis spontané
Réponse de Green Chef UK
Hi Jacqueline,
Thank you for taking the time to share your experience with us. We are truly sorry to hear that the ingredients did not meet your expectations and that the recipes felt more time-consuming than anticipated.
We are especially concerned to learn about the difficulties you encountered while trying to cancel your subscription. We understand how frustrating it must have been to repeatedly attempt cancellation through both chat and phone support, only to still receive another delivery and charge. This is certainly not the experience we want for our customers.
We sincerely apologize for the inconvenience and disappointment caused. We appreciate you bringing this to our attention, as your feedback helps us improve both our service and customer experience moving forward.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Delivery was left outside in the sun
Delivery was left outside in the sun, I binned the lot and will cancel my subscription
14 mai 2026
Réponse de Green Chef UK
Hi Mario,
We’re very sorry to hear that your delivery was left outside in the sun and that you had to discard the contents. We completely understand your frustration and sincerely apologize for the inconvenience and disappointment caused.
This is not the experience we want for our customers, and we truly regret that this has led you to consider cancelling your subscription. Thank you for bringing this to our attention.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.