Meals are delicious, although the protein content (in this case meat) is extremely small. I love the convenience, but am sure that if I purchased all the ingredients, it would cost so much less. Als... Voir plus
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Lisez les avis des autres
We have had 5 boxes from Green chef, and there has been a problem with every single one. There have been multiple missing ingredients leading to shopping trips midway through cooking, and our latest s... Voir plus
L'entreprise a répondu
The menus are comprehensive however the premium and the most attractive dishes require additional costs. Dishes involving mince, beef, lamb ,pork are ready quicjly but mince is cooked for a short ti... Voir plus
L'entreprise a répondu
Really lovely fresh produce and delicious, creative vegan recipes! Deliveries always arrive on time, everything is well packed, and nothing is ever missing. I also love being able to skip weeks whenev... Voir plus
L'entreprise a répondu
3,0
Moyen
5 k avis
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Great menu and the food is restaurant…
Great menu and the food is restaurant quality!
28 octobre 2026
Avis spontané
Réponse de Green Chef UK
Hi Mariza Fraser,
Thank you for the fantastic review!
If you have any queries, feel free to get in touch with us at https://www.greenchef.co.uk/contact
Kind regards,
Alvin
Green Chef Team
Meals are delicious, but small. Wish your packaging was more recyclable!
Meals are delicious, although the protein content (in this case meat) is extremely small. I love the convenience, but am sure that if I purchased all the ingredients, it would cost so much less.
Also, I have a HUGE issue with the name 'Green'. This suggests that you are environmental friendly. There is so much packaging, much of which is not recyclable. I think this is a shame and is making me rethink and may cancel my subscription.
10 octobre 2026
Réponse de Green Chef UK
Hi Welsh customer,
Thank you for taking the time to share your honest feedback with us. We appreciate your compliments regarding the taste and convenience of our dishes. We hear your concerns about the portion sizes of our proteins and the overall cost value of the ingredients, and we will share this with our culinary team for review.
Furthermore, we take your feedback regarding our packaging and environmental impact very seriously. We are actively working on sustainable packaging solutions to reduce waste and improve recyclability. Your comments are invaluable as we work to better align our practices with our ecological goals. We hope to have the opportunity to provide you with a better experience in the future.
We would be happy to work with you and get this sorted. Please visit our website https://www.greenchef.co.uk/faq to get in touch.
Kind regards,
Alvin
Green Chef Team
Excellent produce and unusual recipes…
Excellent produce and unusual recipes to delight the taste buds
10 octobre 2026
Réponse de Green Chef UK
Hi Tahina,
Thank you for the fantastic review!
If you have any queries, feel free to get in touch with us at https://www.greenchef.co.uk/contact
Kind regards,
Alvin
Green Chef Team
Fresh ingredients and I love the…
Fresh ingredients and I love the variety of menus to choose.
15 octobre 2026
Réponse de Green Chef UK
Hi Yashika Ashvini,
Thank you so much for your 5-star review! We will share this with the culinary team to let them know to keep up the amazing work.
Kind regards,
Alvin
Green Chef Team
Not received first order which was due…
Not received first order which was due on Saturday still no update why use the worst courier known in uk for perishable foods cancelled subscription!
17 octobre 2026
Avis spontané
Réponse de Green Chef UK
Hi Julia,
Thanks for taking the time to share your feedback, and we're very sorry to hear that your first Green Chef order didn't arrive as expected. We completely understand how disappointing this must have been, especially for your first experience with us.
We'd like the opportunity to look into what happened and assist you further. As we don't have enough information here to locate your account, our team will be reaching out to you privately to gather a few more details and investigate this for you.
Kind regards,
Renzo
Green Chef Team
Really lovely fresh produce and…
Really lovely fresh produce and delicious, creative vegan recipes! Deliveries always arrive on time, everything is well packed, and nothing is ever missing. I also love being able to skip weeks whenever I need to. Overall, a great service that I’d definitely recommend!
18 octobre 2026
Avis spontané
Réponse de Green Chef UK
Hi Andrea,
Thank you for taking the time to share your wonderful feedback! We're delighted to hear that you've been enjoying our fresh produce, creative vegan recipes, and reliable deliveries.
It's also great to know that the flexibility to skip weeks when needed has been helpful for you. We truly appreciate your recommendation and are grateful to have you as part of the Green Chef community.
Kind regards,
Renzo
Green Chef Team
They ignore you cancelling the order
Despite cancelling three times, they kept ordering me.
I received the same meals
I emailed to cancel, despite this, they ignored the emails.
Please be careful ordering from them
17 octobre 2026
Avis spontané
Réponse de Green Chef UK
We're sorry to hear about your experience and
appreciate you bringing it to our attention. We'd like to
learn more so we can look into this and help make
things right. Since we don’t have enough information
here to locate your account, our team is reaching out
privately to gather more details.
Deceptive Business Practice
I had a voucher for two free meals from
Green Chef. It was impossible to use the voucher without entering my bank details so I did this however, in no way did I click or agree to sign up for a subscription service. A week later, Green Chef emailed me stating that I had more boxes of food on the way and charged me £25.
I have rang Green Chef to complain and request a refund. This in no way is honest business practice and feels deceptive to the consumer.
I would not have ordered additional meals anyway as the quality of the food way poor. The vegetables weren’t fresh and very quickly moulded. The taste of the spices and vegetable stock packages were strange. I’d recommend either using another service (Mindful Chef has been good in the past with much fresher food) or just going to the supermarket which would be much cheaper.
Avoid.
16 octobre 2026
Avis spontané
Réponse de Green Chef UK
Hi Megan Thomas,
We are truly sorry to hear about your frustrating experience regarding the voucher sign-up process, the unexpected charge, and the disappointment with the quality of your food. We completely understand your frustration with how the subscription process felt and that the ingredients you received did not meet your expectations for freshness and flavor. This is certainly not the standard of service or quality we strive to deliver. Your feedback regarding both the subscription clarity and the condition of the produce has been passed along to our team to help us improve.
I have sent you a "Find reviewer request" through Trustpilot, please provide me with the following details in a private message: Your full name, phone number, customer ID, or the email address on your Green Chef account.
I want to look into this matter and resolve your issues, and as soon as I have these details, I will be happy to look into your account further.
Kind regards,
Alvin
Green Chef Team
Missing ingredients but added insects
We have had 5 boxes from Green chef, and there has been a problem with every single one. There have been multiple missing ingredients leading to shopping trips midway through cooking, and our latest surprise was kale FULL of insects. It’s disgusting. We’ve had a few credits added to our account but we aren’t planning on using the latest one because the quality has just been that bad. Wouldn’t recommend AT ALL especially when they’re SO expensive!
15 octobre 2026
Avis spontané
Réponse de Green Chef UK
Hi CHARLOTTE HARRIS,
We are truly sorry to hear about your experience with your recent deliveries. Receiving missing items and unwashed, poor-quality produce is completely unacceptable, especially when you are counting on us for a convenient meal experience. We completely understand your frustration regarding the disruption to your cooking and your decision not to continue using our service. Your feedback regarding our quality control has been shared directly with our team so we can address these issues internally and ensure our standards are strictly met moving forward.
I have sent you a "Find reviewer request" through Trustpilot, please provide me with the following details in a private message: Your full name, phone number, customer ID, or the email address on your Green Chef account.
I want to look into this matter and resolve your issues, and as soon as I have these details, I will be happy to look into your account further.
Kind regards,
Alvin
Green Chef Team
I've been using Green Chef for many…
I've been using Green Chef for many weeks now and almost always had a great experience. Only a handful of times some ingredients were missing, had gotten bad, or were damaged. The boxes always arrive on time and the ingredients are almost always high quality. The recipes have clear instructions, are often very easy to make (even for busy workers after long days) and they change slightly every season, even though I don't always have the biggest selection on offer, since I'm a Pescetarian that only eats certain type of fish and no other meat. I also like that the calorie count is displayed and that you can get good discounts for referring friends.
8 octobre 2026
Réponse de Green Chef UK
Hi Lisa Ullrich,
Thank you for the fantastic review!
If you have any queries, feel free to get in touch with us at https://www.greenchef.co.uk/contact
Kind regards,
Alvin
Green Chef Team
To be honest
To be honest, the only reason I keep getting the boxes after a couple of years is to make sure I get some fairly healthy food during a busy week, otherwise I’d just end up getting takeaways most days or eating the same easy food night after night. It used to be so much better, but lately there’s been issues with nearly every single box I’ve received, with either missing or damaged ingredients or even the whole bag with all the ingredients for a recipe missing, the cost have gone up and it is the same boring recipes week after week. When there’s finally something new and exiting, then it cost £5/£6/£7 extra per serving, and as it’s minimum 2 servings, then you end up paying at least £10 additional for something decent.
The packaging is also starting to frustrate me, there is so much cardboard with minimum 3 layers of boxes within boxes and it doesn’t actually seem to improve the protection of the fresh produce, which are getting squashed and squeezed far more regularly after they introduced this new packaging. So when you live in an apartment building and need to bring rubbish down to the rubbish store, it’s simply just further compilations.
It’s also often that I can’t even get a box as I’m allergic to nuts and legumes and it’s often that all the keto recipes includes one or another type of nut, peanuts, lentils or almonds.
It would be nice if there was more variety in the choices every week so you can always choose a few recipes without allergens in, and it wasn’t just different uses of the exact same ingredients every week!
Lastly the chosen delivery courier is a bit irritating, Evri never delivers the box to my door as per the very clear delivery instructions but leaves it downstairs in reception, this isn’t really Green Chefs issue, but still another issue that just add to the rising frustrations with getting the boxes.
With all this said, I do continue to receive the boxes as they are the only ones out there where you can choose specific dietary preferences like keto, vegetarian, high protein etc, and when you are alone it’s a great way of reducing food waste as you don’t need to go buy full/large packs of everything in the supermarket, but get the exact amount you need of everything delivered (nearly) to your front door. And at least their customer service is much better than most, so that’s a big plus ;)
4 octobre 2026
Avis spontané
Réponse de Green Chef UK
Hi Mia L,
Thank you for taking the time to share your detailed feedback with us. We appreciate your long-standing loyalty and are grateful for your positive notes regarding our customer service and our support in reducing food waste for specific dietary needs like keto.
We hear your concerns regarding recent quality issues, including missing or damaged items, as well as the repetition and added costs for premium meal options. Our team is actively reviewing our recipe variety and pricing structures to ensure we offer diverse, exciting choices without compromising value.
We also take your comments about our packaging seriously. We are re-evaluating our current packing designs to ensure fresh produce stays protected while minimizing excess cardboard that causes inconvenience.
Regarding dietary restrictions, we recognize how crucial it is to safely navigate allergies. We are looking into expanding our weekly menu options to provide safer, more varied selections for those avoiding nuts and legumes.
Additionally, we will share your delivery feedback with our courier partners to ensure specific drop-off instructions are followed more reliably. Your insights are essential to helping us improve our overall service.
We would be happy to work with you and get this sorted. Please visit our website https://www.greenchef.co.uk/faq to get in touch.
Kind regards,
Alvin
Green Chef Team
First order was an appalling…
First order was an appalling experience.
I placed my first order with Green Chef because I’m following a keto diet and thought the service would offer convenience and save me time.
Unfortunately, my first experience was the complete opposite.
I paid an additional £5.99 for delivery and selected a delivery day. I was initially given a delivery time slot, so I rearranged my work and plans to make sure I was at home to receive it. The delivery did not arrive.
I then checked my emails and saw that the delivery had been rescheduled to between 3pm and 4pm, so I continued waiting. Again, it didn’t arrive.
By this point, I had effectively wasted the entire day waiting for a delivery. I contacted customer service via chat, but many of the responses felt generic and scripted. After apologising and saying they would check the delivery, I was eventually told it could arrive at any time between 8am and 9pm.
That is an entire day and evening to potentially wait at home. For a service that is supposed to offer convenience, I honestly could have gone to the supermarket, completed my shopping and been back home within an hour.
I was then told that for an additional £2.99 I could select a delivery slot. Considering I had already paid £5.99 for delivery, that would mean paying £8.98 in total to have more control over when my order arrived. I personally find that excessive.
At this point I had lost confidence in the service and asked for a refund, telling them they could take the food back. I was told that, as a gesture of goodwill, I would be refunded and would receive email confirmation.
I did not receive the promised refund confirmation, and the refund was not processed, so I ultimately had to raise a dispute through PayPal.
My Green Chef subscription appeared as deactivated in the app, but I also had to cancel the associated payment separately through PayPal, which I had not been informed I would need to do.
This was my experience as a brand-new customer on my very first order. The whole reason for subscribing was convenience, but instead it cost me time, disrupted my day and resulted in me having to chase both customer service and my payment provider.
Based on my experience, I cannot recommend Green Chef.
11 octobre 2026
Avis spontané
Réponse de Green Chef UK
Hi Pink Princess,
Thank you for taking the time to share your experience. We're very sorry to hear that your Green Chef order didn't meet your expectations.
We appreciate you bringing this to our attention and would like the opportunity to look into what happened. As we don't have enough information here to locate your account, our team will be reaching out to you privately to gather a few more details so we can investigate your concerns and see how we can help.
We look forward to speaking with you soon.
Kind regards,
Renzo
The Green Chef Team
I cancelled my plan and they still took…
I cancelled my plan and they still took 2 payments. Clearly the company isn’t well Governed. I’d question the ability of the board of directors ….. my friend had the same issue. So many people don’t check their credit card statements … these subscription companies love that and take full advantage.
20 septembre 2026
Avis spontané
Réponse de Green Chef UK
Hi louisa Poole,
Thank you for sharing your feedback. We recognize how frustrating it is to see unexpected subscription charges on your billing statements after requesting a cancellation. We take these account management issues very seriously. Our team is actively reviewing our cancellation processing procedures to prevent this from happening again.
I have sent you a "Find reviewer request" through Trustpilot, please provide me with the following details in a private message: Your full name, phone number, customer ID, or the email address on your Green Chef account.
I want to look into this matter and resolve your issues, and as soon as I have these details, I will be happy to look into your account further.
Kind regards,
Alvin
The Green Chef Team
The meals are tasty and portion size…
The meals are tasty and portion size perfect for 2.
28 mai 2026
Réponse de Green Chef UK
Hi Deborah Coulter,
Thank you for the fantastic review!
If you have any queries, feel free to get in touch with us at https://www.greenchef.co.uk/contact
Kind regards,
Alvin
Green Chef Team
Inconsistent and alot of errors in boxes
I have come back to green chef after a break. Unfortunately out of 3 deliveries, 2 were either missing items or full recipes i had paid for and although after reporting were refunded, defeated the point of ordering a box to make meals easier for the week. Some recipes had alot of ingredients making a meal for 2 enough for at least 3. Others struggled to stretch to the 2 and so it was quite inconsistent in portion sizes and quality. I have credit remaining for 1 more box so I will see how that is next week. I would struggle to recommend with this current level of service and quality.
10 septembre 2026
Réponse de Green Chef UK
Hi Sarah,
We are so sorry to welcome you back under these circumstances. It is completely understandable how frustrating it is to deal with missing items and full recipes, especially when the main goal of using a meal kit is to make your weekly routine easier. Refunds certainly do not replace the convenience you paid for.
We also appreciate your honest feedback regarding the inconsistency in portion sizes and ingredient quality. Having some meals feel too large while others are not enough for two people is certainly not the standard we aim to provide. Your comments about these discrepancies have been passed along to our culinary and quality teams for review.
We hope your upcoming box goes much smoother and restores your faith in our service, but we completely understand your hesitation to recommend us based on your recent experience. Thank you for taking the time to share your feedback with us.
We would be happy to work with you and get this sorted. Please visit our website https://www.greenchef.co.uk/faq to get in touch.
Kind regards,
Alvin
Green Chef Team
Absolutely delicious & big portions
Had tried Gousto & Hello Fresh before and wasn’t impressed. Had an offer through my Bluelight card for 50% off first box of Green Chef so went for it.
Quite odd that you pay first and then get access to the menu … anyway there was plenty of choice. Like the fact that they have good food ethics ( eg grass fed beef and organic ingredients)
Ordered 4 meals for 2. All were easy to prepare and were delicious. £36 which included delivery.
Easy to follow recipe cards.
Had to cancel the subscription ( which was simple to do ) due to unexpected family commitments away from home but will start it back up again once back home.
The flavours in the beef moussaka were especially gorgeous.
30 septembre 2026
Avis spontané
Réponse de Green Chef UK
Hi Jill,
Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our meals, generous portions, and easy-to-follow recipe cards, especially the beef moussaka. We truly appreciate your kind words and look forward to welcoming you back to Green Chef when you’re ready!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking!
- Ru
The Green Chef Team
If you cancel they still charge
I cancelled in plenty of time but they then tried to take two payments and said that it doesn't stop them sending the first box!! Now I have to wait to get my own money back
9 octobre 2026
Avis spontané
Réponse de Green Chef UK
Hi Michelle, I’m really sorry for the stress this has caused. It’s frustrating when payments don’t line up with a cancellation, especially when you’re expecting your money back promptly.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
– Ann💚
The Hellofresh Team
Simply the best
Absolutely flawless the most amazing recipes and all tastes fantastic
7 octobre 2026
Avis spontané
Réponse de Green Chef UK
Hi Naomi, thank you so much for your wonderful 5-star review. We’re thrilled to hear you’ve had such a great experience and that all the recipes have been so flavorful. Your kind words truly mean a lot to our team.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Clunky deceptive website
Clunky deceptive website. They took my card details for a £1 debit to verify my identity. Next thing, I’m nearly £30 deep into two meals for two that I don’t want (I live alone) with no way of cancelling.
You could buy the ingredients in a supermarket for less than a tenner and download a recipe from the Internet. Please don’t waste your money on this company.
6 octobre 2026
Avis spontané
Réponse de Green Chef UK
Hi Chris Chesters,
Thank you for bringing this to our attention. I'm sorry you had a bad experience with us. We do have an option to let our customers view the menu even without signing up or logging in to an account, simply head over to our website and click the "Weekly Menu" button at the top left corner of the page or you can head over to this link https://www.greenchef.co.uk/weekly-menu We're sorry that you had trouble canceling the first order.
I have sent you a "Find reviewer request" through Trustpilot, please provide me with the following details in a private message: Your full name, phone number, customer ID, or the email address on your Green Chef account.
I want to look into this matter and resolve your issues, and as soon as I have these details, I will be happy to look into your account further.
Kind regards,
Alvin
The Green Chef Team
Real mix
Real mix - as some portion sizes are really small for two people and some of the recipes aren’t very nice.. the paneer dish wasn’t great I wouldn’t order that again. But the steak dish was lovely, restaurant quality so will definitely order that one again
26 septembre 2026
Réponse de Green Chef UK
Hi Consumer,
Thank you for taking the time to share your feedback with us. We appreciate your honest thoughts on your recent meal kit. We are pleased that the beef meal met your expectations and provided a high dining standard. However, we note your concerns regarding the portion sizes for two diners and the flavor profile of the cheese meal. We will review our portion allocations and recipe developments with our culinary team to ensure consistency and better value across all of our menu selections.
If you have any queries, feel free to get in touch with us at https://www.greenchef.co.uk/contact
Kind regards,
Alvin
Green Chef Team
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