Green Chef UK Avis 

Signed up to check out the menu and see what choice they had, decided it wasn't for me so tried to cancel. Notification said that my first box was due Sunday, called them up and they were adamant no payment would be taken and my account was cancelled, woke up this morning to a payment notification from them ! Absolute scam !! I'll be calling my bank this morning for a fraud warning !

Foods so tasty and really easy to follow with step by step instructions

I was simply scrolling through the Green Chef app which I had to reactivate an old account to do so. Then a delivery was delivered to me WITHOUT me ordering it!
I called customer service who told me because I reactivated the old account it is an automatic subscription . This is such a scam! I am disgusted and cannot get my money back!

As someone who detests cooking but loves food, my diet was disgraceful. I thought I’d try Green Chef as the menus looked great. OMG… what a game changer!! Even with a very distinct lack of culinary skills, I am enjoying some seriously banging meals!!! I actually look forward to cooking them because I know they taste incredible. My body has gone into shock because it is now getting actual nutrient and I’m itching to impressive my friends and family with what I can make. I can’t wait to try new recipes but certainly have my favourites already. I’m also saving money because I’m not wandering around the supermarket adding junk food in.
I’ve sent a few codes to friends too. But now they’ll know my secret !!

Easy to set up, impossible to cancel

Haven’t even had my first box. Got an email confirmation yesterday confirming a delivery today (also selected this day).

After waiting most of the day I chatted with an assistant. They stated that my delivery is coming in three days. Resulting in no box coming today.

Best part is that it’s Sunday after 4pm with no food in the house. Meal plan out the window.

I've used green chef on and off for well over a year, so I think I have enough experience to write a review.

The meals themselves are generally fine and do taste good.
However, the number of issues has crept up and I'm now no longer interested in using green chef.

Very often, and I'm not exaggerating, meals will have missing ingredients and substitute items. Which isn't acceptable when green chef is more expensive than their sister company hello fresh. The reason for the additional cost is the supposed better ingredients.

I've lost count of the times boxes arrive late and in poor condition. My latest box didn't arrive at all.
While not totally their fault, they could do the obvious thing and change their logistics provider (evri).
Customer service is crap. It's always been crap. It's obviously outsourced to the Philippines, and the responses you get are boilerplate and scripted.

I'll be sticking with Gousto.

I require a low carbohydrate diet: Green Chef makes it easy for me to plan my meals, delivered to my door and no food wastage. Good variety of meals to choose from: ticks all the boxes

UPDATE - despite the response to my review, I have not received a ‘reviewer request’ as stated in their response in order to ‘look into this further’. Another misleading statement from Green Chef.

Avoid at all cost! I signed up for a subscription whilst at a festival which was quite a hurried experience so was advised that i can check everything when home and just cancel if i decide it's not for me. Having reviewed the subscription the next day, i did in fact decide to cancel it. BE WARNED - if you cancel the subscription, this does not automatically refund you the subscription fee already paid. There is nothing when you cancel that suggests this. However, i decided to call their customer services the following day just to check all was cancelled. This is when i was advised that you have to separately request the refund. What a con! The person i spoke to then confirmed the refund had now been processed and to expect the money in 3-5 business days. 9 days later still no refund. I called up again to ask why i still hadn't been refunded, and was assured the payments team would look into this and to expect an email in the next 10 mins. Still no email received by the following morning so I emailed them and was told it was still being 'looked into'. I then received an email showing the refund transaction... that had only just been processed that day and to wait 3-10 business days for the refund. I then called them to let them know this wasn't good enough and was fobbed off that it had now been processed for a refund, that's the end of it. I strongly feel they are deliberately being misleading at the point of 'cancelling' the subscription (that doesn't automatically refund you the subscription fee), and then being advised they had processed the refund and hoping that someone just wouldn't notice that they hadn't actually processed it at all. Absolute disgrace! Even a call back from a ‘Manager’ was a joke! Total scam! Rest assured, I will be taking this to Citizens Advice & Trading Standards.

My husband and I are really enjoying our Green chef meals. We mostly eat vegetarian food and found ourselves in a food rut which this has really helped us get out of! There are lots of recipe choices on offer every week, you don’t have to stick to vegetarian or any type of meal plan all the time, and you can remove options that contain common allergens (I’m looking at you, nuts 🙄). We have also tried some meaty options and they’ve been perfect too. The ingredients all come in excellent condition and the meals are really tasty. We look forward to our meals! Skipping weeks is easy if you’re away or not wanting them for any reason too. I’ve recommended them to lots of friends and family.

The fact that really fresh n flavoursome ingredients allow me to be the Culinary Queen I always want to be but am too chaotic and indecisive to master.

Really like green chefs meals. Healthy without sacrificing how tasty they are.

Supposed to be complete meal kits but they send out kits with missing or just wrong ingredients. When I first ordered from them I thought they can't be as bad as hello fresh. Unfortunately it looks like the same company. Gousto are much better. Using the app to tell them about missing ingredients is like shouting into a void. Nothing gets done. Anybody know how to make spinach and ricotta pasta without the ricotta?

Made the mistake of trying this thinking it was an independent brand until the first box arrived and recognised the familiar Hello Fresh branding clues on packets! I'd left Hello Fresh last year as although I enjoyed the end results and the really convenient individually bagged recipes they were quite useless at reliably managing to include all ingredients so I cancelled ( and my god do they spam you relentlessly via post/phone for daring to leave!)
Annoyed at falling for this marketing trick I persevered and actually found the Green Chef recipes were very good if a little limited in range and would have happily continued. But alas the familiar failing soon reappeared with missing ingredients along with a few poor quality items so that's another cancelled for good. I've now just got to dodge the unwanted 'please come back' mailings and spam phone calls for the next few months!
You had me as a loyal customer twice and lost me twice due to sloppy work and quality control at the coal face. If you pay/train/recruit your employees properly you might actually be a rival for Gousto one day. Anyway I've since found much smaller companies such as Chef Akila, Wowzabox etc which are brilliant and fill the space vacated by Green Chef

Update: more stars added as Customer Service team have now been in touch and worked to resolve issue. Not full stars because they still failed to deliver, but are trying to resolve the problem.

Having previously had a subscription and had issues with boxes not being delivered, poor quality and missing items and poor customer service, I decided to give them another go after one of hundreds of phone calls to my mobile finally convinced me.
First box of the new subscription was due to be delivered today, despite contact with customer services who assured me I’d get an update, the box remains at the Evri hub, clearly not going to be delivered, and I’m left out of pocket, with no meals in the house and no support from the customer service team. I very rarely leave bad reviews but this time I am so disappointed having believed the spiel that things had improved that I feel inclined to warn others.
Update: GreenChef have said they will refund the box (not just add credit to my account) and if this happens this will be a satisfactory outcome for me as I will be able to go get food for the week! Will update once the funds hit.

I signed up on the 22nd of August at 22:41 you have to fill in all your details including payment to see the menu options. At 22:42 on the same day I had cancelled as the menu options did not appeal.

They took money out of my account on the 6th of September I called about this, read reddit and trip advisor only to realise this is a common scam to cancel the first box you have to call them 5 days before it's due so even though I had cancelled within a minute of signing up they still charged me for that first box.

I called they refused to refund me and cancel box. I contacted them on instagram and immediately referenced the details above - no dice.
I requested their ADR/Ombudsman body and the next thing you know they refunded me.

IT IS A SCAM!!!!!! This is a trash way to treat potential customers and I am apalled.

Avoid avoid avoid! You have to give bank details to view the menu choices and even if you do this and the immediately cancel they still take the money for the first box! You complain and they offer half a refund and then a partial refund and tell you that there was a pop up after deactivating to say the first box you need to phone and cancel and they’ve already booked supplies! Even though you’ve cancelled!! Customer service is appalling! I wish I could review with zero stars! They took out £37.50! They are con artists!!!

Weekly delivery of good quality ingredients and recipe cards that take the worry out of cooking - always cook up into tasty meals.

The ingredients are good quality and there is always a good selection of meals.
My only complaint is the delivery charge which is more than other companies

Just FYI, Signing up means you are automatically ordering your first box. To cancel you need to contact customer service 🤔 So, VERY easy to order = difficult to cancel.

From Green Chef:
'When signing up you are also creating your first box and any changes to it aside from meal selection must be made with us customer service. And in line with this, we have a deadline which is always until 11:59 pm, five days before your next delivery is due. This includes meal swaps, pauses, any account changes or cancellations. Following the deadline, we place the exact number of orders with our suppliers and inform our couriers'

So despite not checking out and completing the order, they sent me 3 x meat meal kits. I am a vegetarian. Website deliberately confusing. They only refunded me 50%.