Green Chef UK Avis 

I’d leave less than one star if I could. I’ve only had three deliveries from them. The first one we had integral ingredients missing. The second one we were sent all the wrong recipe cards (and then told to print them off ourselves). And this delivery was supposed to come today and Evri have just informed me that it won’t come until tomorrow now. Fresh food??? And we have waited in all day. Contact them and you get a useless ai bot. Very very disappointed for saying it’s so much more money than Gousto. Gousto are so much better. I won’t be buying again and certainly won’t be recommending

So annoyed as I had deactivated my plan and suddenly my account was debited with the full amount for the week. After contacting them, i was told that the box cannot be cancelled and they are prepared to offer a 50%refund as a gesture of goodwill.
I didn’t order the box in the first place. Totally annoyed by the whole experience

Really poor ingredients

I'm afraid the delivery company Green Chef use constantly let them down. Evri state on their website they provide an hour delivery slot provided in the morning when the route is calculated. We did not have any contact until 18:00 when they stated 18:30 to 19:30. Had to order something in as we couldn't trust anything to arrive at all. The "cool box" was sodden as the bags enclosed had melted and were just warm water. This box had been around in a van all day with the tracking unavailable for fear of being "late". We're back to Gousto next. One more delivery from these guys as we were too late to cancel.

Extremely disappointing experience – charged for a delivery I never ordered

I’m extremely disappointed with my experience with Green Chef UK.

I had received confirmation that my plan had been cancelled before I had even confirmed any meals. The following day, I also received a further confirmation stating that my basket was incomplete, which reinforced my understanding that no order had been placed.

Despite this, I have now been told that a delivery is on its way and I have been charged for it. This is particularly frustrating because this is a delivery I did not choose or want.

When I contacted customer services to explain the situation, I was told that because the delivery was already on its way, they could only offer me a 50% refund. I find this completely unreasonable given that I had not selected the meals, had received confirmation that my plan was cancelled, and had no intention of receiving this delivery in the first place.

The inflexibility of the available delivery times was also one of the reasons I didn’t want to proceed with the service.

I appreciate that mistakes can happen, but I don’t think customers should be charged for a delivery they haven’t knowingly ordered, particularly when they have received confirmation that their plan was cancelled. The response from customer services has left me feeling that I am being held responsible for a situation I did not create.

Very disappointing customer service and not an experience that gives me confidence in using Green Chef again.

Meals I chose were fantastic everything in them was fresh and in really good condition I’m a pensioner on my own and is definitely enough for 2 I have half then cooked different one ate half will have The first one next day then other day after so two meals last four days and I have good appetite. So good have ordered extra meal in next box can highly recommend

No problems . I've had a very good experience. I have the keto menu, everything is lovely and quick to make, fresh ingredients and good easy to follow recipe cards. This helps me break the boredom of having the same thing each day which puts me off continuing with keto diet altogether

If I could give a 0 I would. An absolute scam!!! I signed upto this and cancelled on the same day as it would work out too expensive. The first box was due 27th September I I cancelled on the 17th September but payments are trying to be taken out of my account. I’ve spoken online to an advisor and they’ve told me I need to pay 50% for the box because you need 5 days cancellation notice, well I cancelled 10 days from signing up to supposed delivery date.

We have realised we like hello fresh and need to stop asap

Would do zero stars if it were possible. I clicked on a link that said “order and choose meals” out of curiosity (to see if they had the meal option I particularly r hyped last time) and all off a sudden I had an order processed and money taken. Wasn’t sure - it was hard to check on the website or in my account on the site. Seemed like they couldn’t have placed an order without my triple checked consent….so seemed ok. Till I got a text to say my order is being delivered today. !!! There are foods I cannot eat and I have no idea what is in this box.
*aldo I usually press no with websites, to saving my card details so who knows how thry got them!!

The coup de grace? They have me a partial refund and that’s all. Refusing to give me a full refund, and denying that their website is set up to scam people.

Beware if this company….do not click on any link. Or save you card details with them. You haven’t a clue what you’re signing up for. And they’ll do things without your explicit and refreshed consent!

Good choice of meals. Good quality ingredients, easy to follow recipes and tasty meals.
Everything is very well packed and delivered on time.

Food is excellent.Recipes easy to follow

Charged me for a week (which I had skipped due to being away)... they were unable to take payment, however proceeded to send the delivery. The courier left food on my doorstep which the local foxes had a field day with whilst I was away on holiday...

Given that I had skipped the delivery, and contacted them to inform them they shouldn't send out food if it's not been paid for, they chased me for payment and then proceeded to send debt collectors for £35 and an error on their side!!!!

Tried getting in touch with the team and my email was ignored. Poor customer service and average meal service at best! Avoid!

I'll be switching back to Gousto. They take care of their customers and food is full of flavor!

My first order with them and they have sent me the wrong order. One of the meats was completely random and not what was meant to be in the meal kit. They also use low grade ingredients like seed oils (rapeseed oil), and put sugar in their sauces, which defeats the objective of it being healthy. If you want to stop eating out, it’s exactly because most restaurants will use seed oils and other ultra processed ingredients like sugar, yet they just use whatever is convenient and cost effective to make profit.

I don’t recommend them, and they also don’t have any options where you can choose your dietary requirements, so if you forget to choose your weekly meals they’ll send you random things that you don’t eat, because there is no option to choose your dietary requirements. Overall just very poor experience, I expected a lot better and am very disappointed

I signed up after seeing an introductory offer, having had good experiences with other meal kit companies. I entered all my details and, only once I had done this, was able to properly look through the menu. Unfortunately, there was nothing I wanted to eat and the meals were much more basic than I had expected, so I cancelled my account and subscription on 3rd September. I understood that this meant the box would also be cancelled.

I heard nothing from Green Chef after that to tell me that a box was still scheduled, that meals had been selected for me, or that I was going to be charged. Today on 20th September in the morning, I received an email saying that my box was on its way.

I contacted customer service immediately. I was told that I had cancelled my subscription but apparently not the individual box, despite having understood that my cancellation had dealt with the order as well. While on the phone, I tried to access my account to see what had been selected, but I could not even see the order properly. The adviser then read out the meals that had been selected for me - including blue cheese, which I cannot eat during pregnancy.

I also discovered that I had been charged the full £80 rather than the introductory price I originally signed up for.

The proposed solution was £40 off the box- effectively just giving me the introductory offer I had originally been promised, followed by a further £10 off. This did not address the underlying issue that I had not knowingly ordered this box and had received no communication warning me that it was still going ahead or the meals had been selected for me.

I asked for the matter to be escalated. Initially I was told there was no escalation process and that the adviser had to deal with it himself. After some further discussion, he eventually acknowledged that there was a supervisor who could call me back.

The most disappointing part is the lack of communication and the attitude that cancelling the subscription and cancelling the box are somehow completely separate things, without this being made clear to me when I cancelled.

I would expect a subscription company to make it very clear when an order remains active, what is being charged and when, and what meals are going to be sent, particularly when the customer has already cancelled their subscription. I would also expect more communication that the box / menu has been selected for me and the date of delivery to give me a chance to realise the issue.

Portions too big, flavours not great. No prompt to cancel order. Very expensive
Not worth the money

It's more expensive hello fresh, that's about it. I can't see it's much or any better...

Really enjoyed the meals this week. It takes the pressure off deciding what you need to buy for tea.

I was fairly happy with Greenchef having had many deliveries from them over the years but they have recently switched to Evri and both deliveries were bad, one had a ruptured and partially melted ice pack causing chaos and the second was delivered so late all packs had melted. I'm not sure what Greenchef are thinking but the saving of using Evri is not worth it for them.

**** I have not had a "Find reviewer request" as per your reply****

From: Support #################
Sent: 24 September 2026 21:14
To: ################
Subject: Update on your request #03599207 [ thread::fDevIISce12slEu0SjHn6mA:: ]

Hey Stuart,

Thanks for reaching out to the support team.

I am seeing on my end that the business has actually not sent you an information request (despite their reply).

If you need assistance with your experience with them, I recommend to consider reaching out directly to the business to follow up via their external channels.

If you have any other questions, please reach out again.

Cheers,
Joshua F.
Senior Business Support Specialist

See our reviews

Generally the Company is good.

The food is usually of good quality, however the daily menus come in paper bags, that is the vegetables and spices, the meat/protein components tend to arrive in the chilled part, which is a cardboard box that has ice in it, if you are the last delivery its usually defrosted and the food is warm. I have suggested that the packages are seperated as if you don't look for the vegetable they can become degraded after four days in a bag.
I have had some issues with missing ingredients or poor cuts of meat, which were in edible, I reported this but this was not compensated for.

I have continued with the boxes as this is convenient and have just recovered from total hip surgery.

Total boxes so far 11.