Green Chef UK Avis 

Just FYI, Signing up means you are automatically ordering your first box. To cancel you need to contact customer service 🤔 So, VERY easy to order = difficult to cancel.

From Green Chef:
'When signing up you are also creating your first box and any changes to it aside from meal selection must be made with us customer service. And in line with this, we have a deadline which is always until 11:59 pm, five days before your next delivery is due. This includes meal swaps, pauses, any account changes or cancellations. Following the deadline, we place the exact number of orders with our suppliers and inform our couriers'

So despite not checking out and completing the order, they sent me 3 x meat meal kits. I am a vegetarian. Website deliberately confusing. They only refunded me 50%.

Unbelievably bad. Uses dark patterns to force you into providing all your personal information before providing the costs, then you must agree to the costs before getting to pick your meals. Why would I do that? Beyond the fact it is incredibly expensive. No way to make a proper complaint via email. Your bot doesn't understand any simple request. Clearly hoping we will die off in frustration before we find a way to get in touch. I want you to delete all my personal data but there appears to be no way to contact you!

I was thrilled to find a food box that did Keto - and the recipes are absolutely delicious. It's so easy too - the fiddly bits are done for you (eg Cauliflower rice). I've sadly had to stop using them because there often aren't 3 dairy-free meals - but for any person lucky enough to tolerate dairy, this is a fabulous way to get supper sorted.

I like the convenience, however the the quality of the produce is invariably rotten and the meat is definitely not the best quality

Quality of the ingredients is very good. Portion control is fine if watching weight (why we're on keto/low carb options). Menus are fairly clear (a mystery why they never use onions!) Menu choices very good. All well packed with efficient delivery &tracking. Very impressed and continuing to enjoy.

Quite disappointing when ordering certain menus and receiving none of the meat for said recipes. Thanks however for sending 2 random pork loins

Amazing 🤩 super 😋

I wanted to look yesterday at the meals before I committed as I was weighing up whether to stay with Gousto or try this, after looking at the meals I decided it wasn’t for me and cancelled and deactivated, all confirmed plan deactivated you won’t be charged, good stuff, woke up this morning to them trying to take the full amount from my bank which is disgusting considering I have no active plan and I had to go through 6 “are you sure screens” to deactivate my account, I logged back in to double check and sure enough I have no active one plan. You can’t even remove your card details from the inactive plan, considering I removed my consent to you taking money when cancelling the plan I highly suggest you stop trying to take that money from my bank.

Good quality produce and great portions. Nice variety of recipes and fits with my choice of diet (Keto) which is not widely available. I used a similar box a few years ago and found that items were out of date quickly! Enjoyed everything so far and easy to follow instructions.

Immediate 1 star soley for the outdated, and harassing door-to-door sales practices. Any company that does this in 2026 is immediately trash in my eyes. In the age of the internet, you DO NOT need to harass people in their own damn homes to get sign-ups. Needing to, shows your lack of quality because any reputable business wouldn't need to.

Secondly, after singing up, I found the app is broken and won't let me select any meals. It's been broken for 3 days and support won't help. I'll be filing a chargeback with my bank and swiftly telling any future door-to-door harassers, very disrespectfully, to get lost.

I haven’t tried the meals yet so can’t do a proper review. I did find the website and ordering tricky as items kept disappearing from the basket of reverting back to the set meal choice when I tried to change it to my preference. Hopefully I will get to understand it better! At least GreenChef allows you to see the meal rand before you order which some companies do not allow.

After taking a break from Green Chef I returned a couple of months ago. I love that I dont have to worry about what we're going to eat for a few days a week (other than initial selection). The meals are tasty and nutritious, easy to cook and it's fab to be able to eat lower carb

I was a new subscriber and looking forward to simple healthy meals. My first box was delivered to the wrong address, as was the second, both courier issues but not addressed by customer service. In box 1, two meals were without ingredients and it wasn’t easy to find Bulgur Wheat in shops. Other was breadcrumbs, both key ingredients to meals. Customer service gave a refund but it didn’t address the quality assurance issue. Box 2, again wrong address but most importantly, another key ingredient missing. It does not matter how good the food is if you have to go to the shops to complete the ingredients. Customer care just throw monetary refunds at you rather than addressing the true issue, providing its core service of ingredients delivered to your door for healthy simple dinner options.

The pesto had cashew in it and I am allergic so couldn’t eat it. Usually pesto does not have cashew it has pine nut

Great quality food, all delived in labelled paper bags for each recipe easy instructions for each recipe, lovely meals & great packaging with ice packs to keep foods cold. Brought via a Groupon price really good value. I think the original prices are somewhat a little too high to continue the weekly subscription but you can cancel or skip. Invite friends & you'll earn 10 pounds discount off next box so both doing to bring the price down to more reasonable costings

They keep picking my meals. The last box had items missing and the wrong recipe card inside.

never received food. tried to get it redelivered and that also never arrived. zero communication from greenchef. it is impossible to get in contact with them. i have requested refund; greenchef have not responded to my multiple messages. I consider them a fraudulent company, for taking money, not delivering any products and will be instructing my bank to reverse the bank charges based off of fraudulent activity. stay away!!!!! Greenchefs claim that i not have made a formal complaint is entirely FALSE. I have made multiple formal complaints and received ZERO response. I have been given timeframes for a response online and those have come and gone with zero communications. It’s been weeks. In addition, the reply is also false as no one from Greenchef has reached out to me following this review. They can’t help but lie about everything.

Green Chef meals have transformed our mealtimes!!
All the children have flown the nest, and we are loving not having to think about meal prep anymore!!
Sunday evening, everything we need for our weekly dinner arrives. No measuring, no small jars and pots half used.
Perfect portion size, and delicious meals.
We love them!!! And..it's so much cheaper than our weekly shopping, and without the waste !

The meals are always quick and easy to cook and normally very tasty however the ingredients go off very quickly and are missed off often. The price is high when the ingredients go off within a day or two. You also still get the same meal if you have given it a one star.

I created a Green Chef account on 13 August and cancelled it the same day. Despite this, I was charged and a box was delivered on 23 August, 10 days after I cancelled.

After cancelling, I received no order confirmation or other correspondence telling me that an order was still active, and there was no order showing in my account/order history.

Customer Care told me I was “past the deadline”, despite me cancelling 10 days before delivery. I was then told there would have been a pop-up when I cancelled explaining that my first box remained active, which I do not recall seeing.

I was offered a £29.95 partial refund but refused a full refund. I accepted the £29.95 as a partial refund only and have continued to dispute the remaining balance.

Trying to make a formal complaint has been particularly frustrating. My requests for complaints contact details repeatedly went unanswered during live chat. I was eventually told a complaint had been logged against my account and was given an email address to submit my complaint to.

I sent a detailed formal complaint to that address, only to immediately receive an automated response saying it is a no-reply email address and directing me back to the same Customer Care contact page.

I’ve therefore been left without a clear way of obtaining a written response to my formal complaint.

I would be happy to update this review if Green Chef properly investigates the complaint and refunds the remaining balance.