Meals are delicious, although the protein content (in this case meat) is extremely small. I love the convenience, but am sure that if I purchased all the ingredients, it would cost so much less. Als... Voir plus
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The menus are comprehensive however the premium and the most attractive dishes require additional costs. Dishes involving mince, beef, lamb ,pork are ready quicjly but mince is cooked for a short ti... Voir plus
L'entreprise a répondu
We have had 5 boxes from Green chef, and there has been a problem with every single one. There have been multiple missing ingredients leading to shopping trips midway through cooking, and our latest s... Voir plus
L'entreprise a répondu
Really lovely fresh produce and delicious, creative vegan recipes! Deliveries always arrive on time, everything is well packed, and nothing is ever missing. I also love being able to skip weeks whenev... Voir plus
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3,0
Moyen
5 k avis
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This is a sister company of Hello Fresh…
This is a sister company of Hello Fresh and supposed to be premium produce up from that. Not a bit of it. It’s more expensive than HF but you get the same pre packed meat in HF labelled packages. Though the meat and fish are usually nice quality they are not premium. As for the vegetables they are poor, limp, moth eaten and soggy in the two boxes I had. As yet I’m undecided whether to continue. Their customer service is quite good though I have to say.
19 juin 2026
Réponse de Green Chef UK
Hi Alexis,
Thank you so much for bringing this to our attention.
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
Renzo
The Green Chef Team
customer service is appauling
i was hard sold a box by a door knocker, which i didn't want, but struggle when someone is directly at my front door. I contacted customer service and explained this to them, who advised the box would be cancelled and a full refund would be issued in 3-5 days. It is now 5 days later and i contacted back to find out where this refund was to be told that "an email would be sent in 5-10 minutes to explain". this was after being told it was now 3-10 business days for a refund.
I was not able to get any answer from "Lovely" the agent i was speaking to and they kept ignoring my questions telling me it would all be explained in an email.
I requested the ARN to check on the status of a refund, which i was then told would be provided in an email as well.
I asked to speak to a manager as all my questions were being ignored and told i would get an email, and this was also ignored.
would have been more helpful speaking to the AI Bot then this person who could answer not a singular basic question. they also didn't ask which email address was on the account to confirm this magical email that explains why the world turns would be sent to.
customer service is non-existent and at the end of the chat when asking to connect to a manager, the agent ignored me.
26 juin 2026
Avis spontané
Réponse de Green Chef UK
We're sorry to hear about your experience and
appreciate you bringing it to our attention. We'd like to
learn more so we can look into this and help make
things right. Since we don’t have enough information
here to locate your account, our team is reaching out
privately to gather more details.
Avoid avoid avoid!
Avoid avoid avoid!
I was looking at Green Chef to see what costs were and what their menus were like. However it wasn’t clear or simple as you have to go through the entire process of setting up a profile. When I eventually got to the end I realised it’s not a vegan / vegetarian company, so stopped looking. Two days later, I woke up on the Sunday morning to see I had a charge of just under £20 to my bank account. I checked emails - nothing. I went into the green chef account and saw they were sending an introductory box! I did not order this box and did not want it. So I used their auto message, Olive. This bot said I would receive a full refund. The introductory box arrived (with meat in!) and no refund has been seen. I chased a refund with PayPal but they have come back saying the charge was correct according to Green Chef!
The charge was unlawful as there was NO ORDER made, and the company made NO NOTIFICATION of the charge!
Disgusting practice.
14 juin 2026
Avis spontané
Réponse de Green Chef UK
Hi Lyn,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience.
I understand how concerning and frustrating this must have been, especially regarding the unexpected charge and delivery. This is certainly not the level of clarity and service we aim to provide.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ru
The Green Chef Team
Great meals
Great kit. Packaged really well and all ingredients in the box as well.
Good recipe cards and most importantly too the actual meals are delicious and a of very good portion size.
11 juin 2026
Réponse de Green Chef UK
Hi Helen,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ru💚
The Green Chef Team
Good food, good values.
The food was really good in all senses of the word. I am a vegan and respect my environment but found organic food in my area hard to come by.
I was surviving on teady meals and not really trying anything different. Green chef provided me with the means to try cooking for myself and gave me simple but extremely tasty vegan recipes to follow. In a way because i am using raw ingredients I feel more connected with tbe natural world. There is no waste either. All the food is used. I have benefited from the green chef experience. Good food,good values.
22 juin 2026
Réponse de Green Chef UK
Hi Wayne,
Thank you for sharing your experience! We're delighted to hear that our vegan recipes helped you enjoy cooking, discover new meals, and support your values. We appreciate your kind words and are glad Green Chef has been a positive part of your journey.
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ru💚
The Green Chef Team
Really tasty and easy to do
Really tasty and easy to do, had a prawn dish amd i dont like fish so i need to make sure i check in advance if my meals have been selected for me
14 mai 2026
Réponse de Green Chef UK
Hi Jessica,
Thanks so much for giving us a try, we’re really glad to hear you found the meals tasty and easy to prepare!
We’re sorry to hear the prawn dish wasn’t quite to your preference. We completely understand how important it is to know exactly what’s included in your meals, especially when you have ingredients you’d prefer to avoid. You can always check and update your meal selections in advance through your account to make sure you’re getting dishes that suit your tastes.
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
Here’s to more meals you’ll enjoy ahead! 🥗✨
Kind regards,
Ann
Green Chef Team
Badly let down by Green Chef, will not use again.
I have used a few boxes with Green Chef and the food is okay. However, today I was told at 4.30pm my order would not be delivered as expected and no replacement would be sent. I must now find time to shop for today and the rest of the week. This kind of service makes life impossible to plan for. I have been offered £20 credit by way of an apology and would simply say to other potential customers: don’t use this company, try elsewhere or shop for yourself. At least you will know where you are up to.
22 juin 2026
Avis spontané
Réponse de Green Chef UK
Hi Karen,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about your recent experience.
We completely understand how frustrating and disruptive it must have been to be notified so late that your delivery would not arrive as expected, especially when it impacts your plans for the day and week ahead. This is not the level of service we aim to provide, and we truly apologise for the inconvenience caused.
We also understand your disappointment regarding the lack of a replacement delivery and the impact this has had on your trust in planning meals with us. Your comments about reliability are taken seriously, and we will be sharing this feedback with the relevant teams for review and improvement.
We’re sorry to hear that the experience has led you to feel this way about our service. If you’re open to it, we’d really appreciate the chance to look into this further and see if there’s anything more we can do to make things right for you. If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
Kind regards,
Ann
Loved the variety of the recipes and…
Loved the variety of the recipes and the quality of the products. Clear instructions and portion controlled.
Easy to skip weeks if needed
10 juin 2026
Réponse de Green Chef UK
Hi White,
Thanks so much for your kind feedback, we’re really glad to hear you enjoyed the variety of recipes and the quality of the ingredients!
It’s also great to know you found the instructions clear, the portions helpful, and the flexibility to skip weeks easy to manage. That’s exactly what we aim for 😊
We really appreciate you taking the time to share your experience, and we look forward to bringing you more delicious, convenient meals in the future!
Kind regards,
Ann
Green Chef Team
Nice size portion,very good quality…
Nice size portion,very good quality meats,fish
Simple recipes and good varied choices
20 mai 2026
Réponse de Green Chef UK
Hi Fiona
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ru💚
The Green Chef Team
14 boxes in and we love the meals
14 boxes in and we love the meals. There is a great selection and they are simple and quick to make.
9 janvier 2026
Réponse de Green Chef UK
Hi Sarah
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ru💚
The Green Chef Team
Réponse de Green Chef UK
Hi Ian
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ru💚
The Green Chef Team
Shambolic from start to finish
I've used a couple of the meal prep companies before, and had very little issue. I've only ever cancelled when I have felt like a change of meal choices.
However, Green Chef caused me to cancel after the first delivery! Despite having numerous items missing across a number of meals, and one entire add on missing, I was offered credit for just 1 meal.
Frustratingly, any attempt to resolve this was met by one of the least effective customer service experiences that I have ever had!! I used the self reporting system, only to be redirected via the AI chatbot to an agent. This would have perhaps been a useful option before directing me to the abject failure that is the self reporting system!
So, after repeating myself a number of times through various screens, I concluded that it was just easier to deactivate my account! Lesson learned, what a shambles.
17 juin 2026
Avis spontané
Réponse de Green Chef UK
Hi C. Swales,
Thank you for sharing your feedback. We're truly sorry to hear about the missing items in your first delivery and the difficulties you experienced when seeking support. We understand how frustrating this must have been, and we appreciate you taking the time to bring it to our attention. Your comments will be shared with the relevant teams as we work to improve both our service and support experience.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ru
The Green Chef Team
The meals are delicious and quick to…
The meals are delicious and quick to prepare- only one meal we didn’t enjoy out of 14.
A few times there were ingredients missing which was disappointing
14 mars 2026
Réponse de Green Chef UK
Hi There
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ru💚
The Green Chef Team
Just browsing recipes but an order is automatically generated.
I was just browsing on their site to decide if I was inerested. In order to view meal options and pricing I had to set up an account and choose a delivery date, add payment info etc. I hadn't even looked at recipes at this point. Once the account was set up i was able to view recipes but 3 had automatically been added on my behalf. I didn't want to order so i kept trying to delete the options the system had added. Every time I emptied my basket others were added and the message on my screen was 'you can change your order until 21'
So I realised that once you set up an account, you've literally placed an order..that THEY have chosen. Yes I can change the recipes but there was no option to cancel. It was ridiculous. I managed to cancel the account but the order was still active. In other words they were still able to take my money and send an order on a future date that I didnt want and was trying to cancel.
I persisted and was able to chat online wirh a customer service member and eventually got it cancelled.
It really is a very underhand and deceptive way to get custom. I would avoid.
16 juin 2026
Avis spontané
Réponse de Green Chef UK
Hi Julie,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had while navigating our sign-up process and trying to manage your account. We completely understand your frustration regarding how the initial order and subscription setup felt, and we cannot apologize enough for any stress or confusion this has caused. We always aim to make our service clear and user-friendly, so your feedback is incredibly valuable to us for improvement.
We are glad to hear that you were able to connect with a member of our chat team to get this cancelled, but we want to make sure everything is fully resolved to your satisfaction.
So that we can investigate this further and ensure your account and any pending charges are completely sorted, please feel free to reach out to our Customer Care team. We are here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to double-check everything and make this right for you.
Best regards,
Ann
The Green Chef Team
First time order and the last
First time order and the last . Chicken gone off and still had 2 days left on the expiration date.
16 juin 2026
Avis spontané
Réponse de Green Chef UK
Hi Gavin,
It's really upsetting to hear about the experience you have had with your first order, especially regarding the quality of the chicken. We maintain very strict safety and freshness standards, so it is deeply concerning to hear that your ingredient was not fresh despite being within its expiration date. We cannot apologize enough for the disappointment and inconvenience this has caused.
We would love the opportunity to investigate this further with our quality control team and provide a proper resolution for you.
If you could please contact our Customer Care team, we are here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to look into your account and get this completely sorted for you.
Best regards,
Ann
The Green Chef Team
Nice easy and varied recipes
Nice easy and varied recipes. I am enjoying my experience of making food once more, as the meals are so tasty!
24 mars 2026
Réponse de Green Chef UK
Hi Amanda,
Thank you so much for sharing this wonderful feedback with us!
It's really heartwarming to hear about the experience you have had with our recipes, and we are absolutely thrilled that you are enjoying the variety and taste of the meals. Our goal is always to make cooking fun, easy, and delicious, so hearing that we've helped you find joy in making food once more truly means the world to our entire team.
We are so glad to have you cooking with us! If you ever need anything or have any questions about your upcoming menus, please feel free to contact our Customer Care team. We are here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
Thank you again for being a part of Green Chef, and happy cooking!
Best regards,
Ann
The Green Chef Team
Life simplifier
Definitely a great brand with good customer service and a variety of recipes. I love that it helps me save time deciding what to eat, travelling to the shops, and avoiding crowded stores.
My main issue if the fact that I can't just pause my subscription. I must constantly skip deliveries and can also skip up to 4 weeks ahead of time. Forgetting to go back a check is a real risk...
22 novembre 2025
Réponse de Green Chef UK
Hi Liam,
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your Green Chef journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback.
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Renzo
The Green Chef Team
The keto food is only set out for 2…
The keto food is only set out for 2 people, I have to cook the whole ingredients for 1 person , then waste half of the sauces , nuts , etc
19 mai 2026
Réponse de Green Chef UK
Hi Stuart,
Thank you for your feedback. We understand your concern regarding portion sizes and ingredient waste when cooking for one person. We appreciate you sharing this with us and will pass your comments on to the relevant team for review.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
The Green Chef Team
Most annoying company ever
Recipe boxes were delicious but lacked enough protein so I always had to add more tofu etc making it expensive. For this reason i unsubscribed but the company have not left me alone, constant emails, leaflets, phone calls. I have repeatedly asked for them to remove my details from their system but the pestering continues.
11 juin 2026
Avis spontané
Réponse de Green Chef UK
Hi XXX
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ann
The Green Chef Team
Enjoyed the recipes
Enjoyed the recipes. Very tasty. The only negative was one of ingredients was missing for a dish. Luckily I had some in the fridge
30 mai 2026
Réponse de Green Chef UK
Hi Julie
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your Green Chef journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback.
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Ru
The Green Chef Team
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