Meals are delicious, although the protein content (in this case meat) is extremely small. I love the convenience, but am sure that if I purchased all the ingredients, it would cost so much less. Als... Voir plus
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The menus are comprehensive however the premium and the most attractive dishes require additional costs. Dishes involving mince, beef, lamb ,pork are ready quicjly but mince is cooked for a short ti... Voir plus
L'entreprise a répondu
We have had 5 boxes from Green chef, and there has been a problem with every single one. There have been multiple missing ingredients leading to shopping trips midway through cooking, and our latest s... Voir plus
L'entreprise a répondu
Really lovely fresh produce and delicious, creative vegan recipes! Deliveries always arrive on time, everything is well packed, and nothing is ever missing. I also love being able to skip weeks whenev... Voir plus
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3,0
Moyen
5 k avis
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The food is great but......
The food is great, easy to cook, tasty - fantastic in fact, but in the last 3 weeks only 1 box has been delivered a 33% hit rate is not what you need from a meal box company. This is a real shame - Green Chef will no doubt blame their logistics partner - but they chose that partner. The Customer service is not ideal either they promise a full investigation and then just send out standard messages - which suggests failed delivery is a regular issue. I don't think they appreciate the knock on effects of a failed delivery.
1 juillet 2026
Réponse de Green Chef UK
Hi Paul,
Thank you for sharing your feedback. We’re sorry again for the frustration with your deliveries.
We are glad to hear that our customer care team has already been in touch with you and has processed a full refund for your box.
We are continuously working with our courier partners to improve our service, and we hope to provide you with a much better experience in the future!
If there’s anything more you’d like to share or if there’s something we can do to enhance your experience, our Customer Care team is here 7 days a week, from 9:00 AM to 10:00 PM, on 020 4538 1121.
-Ann
Réponse de Green Chef UK
Hi Sct,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ann
The Green Chef Team
Convenient but expensive
Great to get back in the kitchen after illness, convenient but expensive. Unable to pause, instead have to skip, so you may be sent a box inconveniently, as reminder is not always received. Good way to try ingredients you othewise might not.
3 mars 2026
Réponse de Green Chef UK
Hi NW,
Thank you for taking the time to share your feedback. We're glad to hear that Green Chef helped make getting back into the kitchen after your illness more convenient and that you enjoyed trying ingredients you might not have otherwise chosen.
We're sorry to hear about your experience with managing your deliveries and the reminder notifications. We understand how frustrating it can be if a box arrives when it isn't expected.
We'd like the opportunity to look into this further and work towards a resolution with you. If you could please contact our Customer Care team, we'd be happy to assist. Our Customer Care team is available 7 days a week from 9:00 AM to 10:00 PM on 020 4538 1121.
We would be more than happy to get this sorted for you.
Kind regards,
Ann
The Green Chef Team
Reliable service and tasty recipes.
16 décembre 2025
Réponse de Green Chef UK
Hi Ian,
Thank you for your wonderful review! We're delighted to hear that you've found our service reliable and that you've been enjoying our recipes.
Your kind words mean a lot to our team, and we're grateful for your support. We look forward to continuing to bring you delicious meals and a great experience.
Kind regards,
Ann
The Green Chef Team
Delivery service on time
Delivery service on time and well packaged ideal if you are not in
1 juillet 2026
Réponse de Green Chef UK
Hi Christine
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ru💚
The Green Chef Team
Food good, courier awful
Food and recipes are good. Courier is poor. Does not ring doorbell, dumps food outside visible from road in hot weather. None of the food box companies appear to be able to get couriers to deliver their boxes properly.
1 juillet 2026
Réponse de Green Chef UK
Hi Paul,
Thank you for your feedback. We're pleased to hear you're enjoying our recipes, but we're truly sorry to learn about your delivery experience. We understand how frustrating it is when your box isn't delivered with the care it deserves. Please accept our sincere apologies, and thank you for bringing this to our attention. Your feedback has been shared with the relevant team as we continue working with our delivery partners to improve our service.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
The Green Chef Team
I like the 2 meals per week but…
I like the 2 meals per week but recently there are ingredients missing and even though I reported this nothing happened!
18 février 2026
Réponse de Green Chef UK
Hi Ms Hoy,
Thank you for your feedback. We're glad to hear you're enjoying the 2 meals per week, but we're truly sorry to learn that you've experienced missing ingredients and that you felt your previous report wasn't addressed. We understand how disappointing this must be, and we appreciate you bringing it to our attention. Your feedback has been shared with the relevant team as we continue working to improve both our service and support.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
The Green Chef Team
I have tried all the box schemes and…
I have tried all the box schemes and this is my favourite. More diverse recipes, including premium meat and fish choices without additional charge plus way more vegetables. Win win.
13 novembre 2025
Réponse de Green Chef UK
Hi Rachel
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ru💚
The Green Chef Team
Great Idea, Awful Execution
Can't view the prices and plans unless you enter your banking information first and if you don't like the options , well tough, despite cancelling immediately, they're still gonna take the money 3 days later.
Thank god I blocked them at my bank before they could even take a payment.
I won't be returning.
9 juillet 2026
Avis spontané
Réponse de Green Chef UK
Hi Mr G Humphreys,
Thank you for taking the time to share your experience. We're very sorry to hear about the frustration this caused. We understand how disappointing it must have been to feel committed before you had the chance to fully review the plans and pricing. Your feedback is important to us, and we'll make sure it's shared with the relevant team as we continue to review and improve our sign-up experience. We appreciate you bringing this to our attention and are sorry that we weren't able to provide the experience you expected.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ru
The GreenChef Team
Frustrating and subversive sign up
Frustrating. They trick you into signing up in order to view their food options and take payment. "of course they cant refund fully". awful practices
6 juillet 2026
Avis spontané
Réponse de Green Chef UK
Hi Ross,
Thank you for sharing your feedback. I'm very sorry to hear about your experience, and I completely understand how frustrating this must have been.
I'm sorry if the sign-up process was not as clear as expected. GreenChef operates as a subscription service, but we understand that this can sometimes cause confusion.
We truly appreciate your feedback and will share it with the appropriate team as we continue working to improve our customers' experience.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ru
The Green Chef Team
Highly recommended
We have had Green Chef for eight weeks now and we have enjoyed every single dinner , not one we didn’t like! Portions are a good size, recipes interesting and easy to follow. Don’t miss the weekly shop at the supermarket for sure. Green chef delivers promptly on time and excellent packed with food on ice! Highly recommended.
9 juillet 2026
Réponse de Green Chef UK
Hi Jane,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ru💚
The Green Chef Team
I need one person meals
i have no opinion regarding the quality or relevance of the food but I need meals for one person. I am therefore, after just two weeks, am changing to a supplier of one person portions.
26 juin 2026
Réponse de Green Chef UK
Hi Spencer
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ru💚
The Green Chef Team
Still charged 5 days after cancelling subscription
On 27 June, I clicked on an offer for 40% off my first order. After carefully selecting five meals for two people, I was presented with a bill for £39.90.
My partner said it was too expensive, and I cancelled the subscription within 20 minutes of placing the order.
Five days later, on 2 July 2026 at 00:17 BST, they took £39.90 from my account. When I called the customer helpline, the assistant was very helpful and explained that cancelling the subscription was not enough and that customers must call the helpline. They refunded me £19.95 and said I would still receive the box and would not incur any further charges.
I eventually found all their emails in my Gmail spam folder, marked in red as suspicious. I believe this practice might breach UK consumer rights.
27 juin 2026
Avis spontané
Réponse de Green Chef UK
Hi Martin,
Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
The Green Chef Team
Very easy recipes and all ingredients…
Very easy recipes and all ingredients packaged well
19 juin 2026
Réponse de Green Chef UK
Hi Sue
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ru💚
The Green Chef Team
Really tasty and excellent quality
Really tasty and excellent quality. Many very easy to cook. Good choice with reliable delivery
4 février 2026
Réponse de Green Chef UK
Hi Maximums
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Ru
The Green Chef Team
We enjoyed preparing and eating the…
We enjoyed preparing and eating the lovely food that was delivered when it was expected.The selection of food looks appealing and what we have experienced so far was very tasty as well as looking attractive.
24 juin 2026
Réponse de Green Chef UK
Hi Kevin
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ru💚
The Green Chef Team
Réponse de Green Chef UK
Hi Mollie,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ru💚
The Green Chef Team
Absolutely horrendous
Absolutely horrendous. Firstly my referral code wouldn’t work and I ended up needing to contact the help agent who advised there was a system upgrade happening. When I asked if I should try again later because I was worried about missing out on the free box and accidentally being charged full price, the agent just never replied. There’s no option to save the chat or export it either. I tried again and managed to sort it. I did the £1 confirmation where it’s refunded on a debit card via Apple Pay, happy days. Sorted. If only - I then get an out of the blue email saying that my box will not be delivered due to continuously failed attempts at payment. I’d had absolutely no idea this had happened and no attempts had been made to take payment because, I assume, it was originally done on Apple Pay and needed my confirmation? The debit card absolutely had enough money in for £4.99 delivery cost. I had no option to pay it upfront nor did I get any warning or notification that payment had failed until the box had already been cancelled. This is a huge system failure and has meant I didn’t even manage to get my first box to try it out! The second agent I spoke to had nothing to say except sorry nothing we can do if payment attempts failed. I asked if I could make a complaint and he said “we are the complaints department” which I thought was a pretty awful, multifaceted job profile! When I asked to escalate this systems failure he said he had forwarded to his manager but couldn’t give me a contact, a phone number, an email, or even a timeframe in which I could expect to hear from someone. Honestly never had an experience like this - used hello fresh for years - horrifically organised and their processes need a serious investigation internally. Didn’t even get to try the food!!
29 juin 2026
Avis spontané
Réponse de Green Chef UK
Hi Josie,
Thank you for sharing your experience. We're truly sorry for the frustration caused by the referral code issue, payment process, and the support experience you received. We understand how disappointing it must be to have your first box cancelled unexpectedly and appreciate you bringing these concerns to our attention.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ru
The Green Chef Team
Terrible cancellation service
I cancelled my Green Chef subscription prior to the delivery date through the app, which initially confirmed that my subscription had been cancelled. However, I later discovered that my subscription was still showing as active, so I cancelled it again to ensure no orders would be sent.
Despite this, the order was still processed and dispatched without my consent.
I have multiple hospital appointments this week and will not be at home, meaning I am unable to use this delivery. I contacted customer support via the app but was repeatedly disconnected. When I eventually reached someone by phone, I explained the situation in full, but was told I still had to pay for the order. I was informed that the only way to receive a partial refund would be to first pay the full amount, which I do not believe is fair given that I had cancelled in advance.
This experience has been extremely frustrating and disappointing. The service provided was poor, both in terms of the failed cancellation process and the lack of appropriate customer support.
This was only meant to be a temporary pause due to my hospital appointments, and I had intended to restart my subscription at a later date. However, due to this experience, I will not be returning.
29 juin 2026
Avis spontané
Réponse de Green Chef UK
Hi Richie,
Thank you for taking the time to share your experience. We're truly sorry for the frustration caused by the cancellation issue, the unexpected order, and the difficulty reaching support, especially while managing hospital appointments. We understand your disappointment and appreciate your feedback.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ru
The Green Chef Team
Food is proving great but my delivery…
Food is proving great but my delivery last week came on Tuesday and I want my deliveries every week on a Thursday.
19 juin 2026
Réponse de Green Chef UK
Hi JW,
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your Green Chef journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback.
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Renzo
The Green Chef Team
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