Meals are delicious, although the protein content (in this case meat) is extremely small. I love the convenience, but am sure that if I purchased all the ingredients, it would cost so much less. Als... Voir plus
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The menus are comprehensive however the premium and the most attractive dishes require additional costs. Dishes involving mince, beef, lamb ,pork are ready quicjly but mince is cooked for a short ti... Voir plus
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We have had 5 boxes from Green chef, and there has been a problem with every single one. There have been multiple missing ingredients leading to shopping trips midway through cooking, and our latest s... Voir plus
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Really lovely fresh produce and delicious, creative vegan recipes! Deliveries always arrive on time, everything is well packed, and nothing is ever missing. I also love being able to skip weeks whenev... Voir plus
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3,0
Moyen
5 k avis
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Amazing healthy meals and wonderful customer service
I always think that the testament of a great company is not how they behave when everything is great but how they handle themselves when something goes wrong. We chose to use Green Chef because I am recovering from a major operation and my husband's eye condition makes shopping and cooking rather tricky for him. Green Chef seemed ideal for us since we are both very conscious of eating healthy (preferably keto) meals. Green Chef is FAB for that. The range of recipes are great, the ingredients are always fresh and fabulous when they arrive and the recipe cards will inspire me long past my recovery. But best of all was the way they handled themselves when Evri damaged our box of food beyond repair this week (what a surprise that an Evri courier screwed up! lol). Green chef have been marvellous! Where Evri passed the buck and weren’t even going to let me know there was a problem (surprise surprise) Green Chef offered a refund the instant I made them aware of the problem, plus a little extra for the inconvenience and have replaced the missing box of food the very next day. Not only that, they have clearly gone above and beyond as this next day is a Sunday.
13 juillet 2026
Réponse de Green Chef UK
Hi Charley,
Thank you so much for taking the time to share such thoughtful feedback. We’re truly delighted to hear that Green Chef has been a great support during your recovery and that you and your husband are enjoying our healthy recipes and fresh ingredients.
We’re especially pleased that our team was able to help when your box was damaged in transit. We understand how important it is to have reliable support when things don’t go as planned, and we’re glad we could make the situation a little easier for you.
Your kind words mean a lot to us, and we wish you a smooth and speedy recovery. We hope you continue to enjoy your Green Chef meals! 💚
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ru💚
The Green Chef Team
as a single person household
as a single person household, I find it difficult to use some items before the use by date. Also after many days transit, sometimes the veg is not so good
23 juillet 2026
Réponse de Green Chef UK
Hi There,
Thank you for sharing your feedback. We completely understand how challenging it can be for a single-person household to finish some items before their use-by date. We're also sorry to hear that the vegetables didn't arrive in the best condition after the long transit. Your feedback is really valuable, and we'll share it with our team as we continue looking for ways to improve portion sizes and the freshness of our deliveries. We appreciate you taking the time to let us know about your experience.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
Ru
The Green Chef Team
The meals are delicious andy husband
The meals are delicious and my husband
says they are very tasty.
8 juillet 2026
Réponse de Green Chef UK
We're so happy to hear that you and your husband are enjoying the meals and finding them very tasty! It's wonderful to know our food is a hit in your household.
Réponse de Green Chef UK
Hi Karen,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ru💚
The Green Chef Team
Réponse de Green Chef UK
Hi Terry,
We’re really sorry to hear that part of your order was missing and that some of the vegetables weren’t as fresh as expected. We completely understand how disappointing this can be, especially when you’re looking forward to preparing your meals. Thank you for sharing your feedback with us, we’ll make sure it’s taken seriously and shared with the relevant team so we can continue working to improve your experience.
If you ever have questions or feedback, our friendly Customer Care team is here for you 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
Happy cooking! 😊
– Ru
The Green Chef Team
Need improving
The new company they use to deliver the food need addressing as it arrive late in the evening: one was 11.30 much later than advised, the most recent one was better. Both delivery show ice pack was inadequate: mostly melted and soaked the box - not good when you are delivering perishable food.
26 juillet 2026
Réponse de Green Chef UK
Hi Wai,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ann
The Green Chef Team
Refusal to refund for missed deliveries
Very happy initially with this company, food was good and delivered on time. After a few months we started seeing a few issues with food quality but no different to what we saw with Hellofesh and Gousto.
Issue came recently when we had two weeks of missed box deliveries. Frustrated by this we went on their online chat to ask for a refund. Their agent refused to give us a refund and insisted we had to use the money on our account for a box the week after. We went round this several times advising them that I paid them for goods that were not delivered so I want my money back and do not want another box but they insisted I couldn’t get my money back. I told them it was theft and I wanted to raise a complaint…which apparently would then go to the same agents and I was told “feedback was not guaranteed”! I asked to speak to someone who could authorise a refund to which I was told “can you be specific of who you want to speak to?”. I told them I didn’t know the structure of their company. Anyway after a wasted 30mins on their online chat I received a callback later that day with an apology and a refund. I have now requested deletion of my account.
14 juillet 2026
Avis spontané
Réponse de Green Chef UK
We're sorry to hear about your experience and
appreciate you bringing it to our attention. We'd like to
learn more so we can look into this and help make
things right. Since we don’t have enough information
here to locate your account, our team is reaching out
privately to gather more details.
Réponse de Green Chef UK
Thank you for your wonderful five-star review! We're so happy to hear that you're enjoying the delicious meals and finding our cooking instructions easy to follow. We appreciate your positive feedback!
Potential food poisoning incident Ingredient's that were delivered on…
Ingredients that were delivered on Monday 20th July were not fit for human consumption by Wednesday.
Rotten leeks, onion and asparagus.
But the biggest red flag was chilled vacuum packed prawns dated April 2026 😳
Obviously we threw the ingredients but it could have been catastrophic if we had consumed the prawns 🤢
This was only our 2nd week with Green chef and weren’t too impressed the 1st week but decided to give them the benefit of the doubt. Big mistake!
When we contacted them we got a bot called Mike who just kept taking us round in circles and eventually offered us a refund of £6.07.
I did politely tell him what to do with his refund 😑
Safe to say we definitely will not be using Green chef again. Very poor.
22 juillet 2026
Réponse de Green Chef UK
We are truly sorry to hear about your disappointing experience with the quality of the ingredients you received. It's completely unacceptable that your produce was spoiled so quickly and that the prawns had such an alarming date. We understand your frustration and concern, especially given this was your second week with us. We also regret that your interaction with our customer service was unhelpful. This is certainly not the experience we want for our customers.
Potatoes mouldy for two of the meals
Potatoes mouldy for two of the meals. Was offered £2 compensation.
3 juillet 2026
Réponse de Green Chef UK
Thank you for your review. We’re sorry to hear that your recent experience with our customer care team didn’t meet your expectations. We understand how frustrating that can be, and we’d really like the opportunity to make things
right. Our team will be reaching out directly to follow up and see
how we can better assist you.
Fab nutritious easy meals every time.
Love this company. Love the meals, love the fact that there is no waste. We've been using them for about two months and I can honestly say that we've not had a meal we don't like. The recipes are easy to follow and this is high praise from someone who hates cooking. They had a great introductory offer and a generous bonus is give if you recommend a friend. I was very sceptical at first but. Two months later I'm hooked. 3 nights a week we don't have to think about what to cook. What's not to like.
23 mai 2026
Réponse de Green Chef UK
We are so pleased to hear how much you are enjoying our meals and that they have made cooking easier for you. It's wonderful to know that our introductory offer and referral bonus were appreciated, and that you're finding our service so beneficial for three nights a week. We truly value your positive feedback!
I'm loving the convenience
I'm loving the convenience - not having to think about what to cook and not having to go out shopping. I've been really ill-disciplined with my meal planning and eating a lot of take-out instead, Green Chef has helped get me back on track
8 juillet 2026
Réponse de Green Chef UK
Hi Siobhan,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ru💚
The Green Chef Team
Very tasty recipes
Very tasty recipes. Delivery is very good however I have ingredients missing quite a lot
9 juillet 2026
Réponse de Green Chef UK
Hi Sarah,
Thank you for your feedback! We’re glad you’re enjoying the recipes and our delivery service. We’re sorry to hear that you’ve experienced missing ingredients and appreciate you bringing this to our attention.
If there’s anything we can assist you with, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
Happy cooking! 😊
– Ru💚
The Green Chef Team
I like the recipes but don’t like the lack of warning prior to a delivery …
I like the recipes but I don’t like that you don’t have a reminder that a delivery is due and the option to cancel. Gousto always remind you with the option to cancel or change via an email a few days before.
10 juin 2026
Réponse de Green Chef UK
Hi Alison,
Thank you for your feedback! We’re glad to hear you’re enjoying the recipes. We appreciate your suggestion regarding delivery reminders and the option to cancel or make changes, and we’ll be sure to share this feedback with the relevant team.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
Ru
The Green Chef Team
Tasty, quality food.
Excellent quality and portion size. Flavoursome ingredients making very tasty meals. Easy to put together, cook and serve up.
6 juillet 2026
Réponse de Green Chef UK
Thank you for your wonderful feedback! We are so pleased to hear that you are enjoying the quality and generous portion sizes of our meals. It's fantastic to know that the flavorful ingredients and ease of preparation are making your cooking experience so enjoyable.
Portia
Green Chef Team
Each and every dish has been delicious.
Each and every dish has been delicious.
The contents have been spot on as per the easy to follow recipes
3 juillet 2026
Réponse de Green Chef UK
We're so happy to hear that you've been enjoying every dish and finding our recipes easy to follow! It's wonderful to know that our content has been spot on for you.
W had a few weeks with no issues then…
W had a few weeks with no issues then last week the box turned up at 10 o'clock at night with melted cooling bags, warm. This week box didn't turn up on the day it was supposed to they said it will be there tomorrow still no box. They took my payment failed to deliver and processed a refund which will arrive a week after they took the payment. Customer services offered us £10 off the next box, no good to you if they can't actually deliver, no explanation, just Ohh sorry. It's a shame because the boxes we did get were great.
15 juillet 2026
Avis spontané
Réponse de Green Chef UK
We're sorry to hear about your experience and
appreciate you bringing it to our attention. We'd like to
learn more so we can look into this and help make
things right. Since we don’t have enough information
here to locate your account, our team is reaching out
privately to gather more details.
SCAM thieving company
Will never buy from green chef again. Despite me cancelling subscription on day of signing up, they force dispatched an order I never agreed to. Order I never even ordered but was charged for turned up and was left on porch. Ice bags all liquid and leaking. Ingredients all wet and chicken warm to room temp so too risky to eat. AWFUL THIEVING COMPANY. Charged £25 for two recipes I have had to bin.
15 juillet 2026
Avis spontané
Réponse de Green Chef UK
We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.
Green Chef just took £45 from my…
Green Chef just took £45 from my account! As far as I knew I was just browsing their site, there was no checkout no email - nothing! I feel like I’ve had my money stolen for a bunch of meals I don’t want! I will be raising this as a dispute with my bank if I don’t get a refund - from what I’ve seen, I’m not the only person who has fallen for this scam. Fuming is an understatement!
13 juillet 2026
Avis spontané
Réponse de Green Chef UK
We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.
Brilliant company
Brilliant company
Brilliant idea
I’m already losing weight
I’ve got more energy
27 juin 2026
Réponse de Green Chef UK
Hi Mr Martin,
Thank you so much for the brilliant 5-star review! We are absolutely thrilled to hear that you're already losing weight and feeling more energized. Hearing success stories like yours is exactly why we do what we do.
Keep up the amazing progress, and happy cooking!
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
-Ann
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