Grocemania Avis 

The services works, found it at random in a pinch and they delivered in under an hour, brilliant!

Excellent service
Fast delivery. I received the order within 40 minutes
Ordered 16/09/2019

Excellent service, great selection, super efficient and friendly staff!

Great service, super fast delivery

Really disappointed. They cancelled the order without even tell me about it.

Thank you Xavier for the excellent service.
Super accommodating and understanding about client’s needs. Looking forward to order frequently soon. Highly recommended.

This was amazing. Used for an urgent delivery for my Mother. Ease of using the website and items were delivered under 2 hours. Will use again!

Fast
Unusual tbh
But it’s great that you improved the time

A mistake was made with my order and the team went out of their way to correct. I was so impressed with their kindness and they totally turned around a negative experience into a positive. Best customer service I've received in a long time!

Fast same-day single shop shopping, delivered within 2 hours of order for a 50 items £50 approx. medium-amount order.
Had ordered all from the Tesco Express, but all items were sourced from Sainsbury!!
But mostly same/similar items/substitutions, or better.
Friendly delivery guy said now offer Sainsbury shop also but no evidence on Grocemania web-site at the time.
Will use again if can't get out house and need same-day as fast as possible delivery.
Free delivery over £30 was also v. good and the item /price mark-up per item is not too bad, so pretty good value too, for home delivery.
Hope Grocemania can continue to grow/evolve and not fail like similar competitors like Etefy.

I ordered something by mistake but they have resolved the issue very professional and politely with a quick refund and made sure i dont get charge.

I never expected this service would be this smooth. and just only for £2.50! I highly recommend this service for many reasons but mainly; honest, on time, reliable and really cheap!!

I want to share my experience with Grocemania as I've ordered with them already several times within these few months.

Kind helpful easy and most importantly honest service.

Yes they are young and new to this business but so far I can say I'm satisfied with it.

Honestly I never thought online grocery shopping would be this amazing. Thanks to grocemaina for making my first grocery online shopping great. They came on time and I was concerned About the quality of the fruits they’d pick for me because i thought it wouldn’t be the same like if I go there and check out the fruits. But honestly they were fresh and great as if I picked them myself. This’s idealy great for people who are busy and don’t have much time to waste on the queue. I ordered my grocery on my way home from work and by the time I got home it was all deliveried in great quality and saved me loads of time so I can carry on doing my work at night withought worrying about going for grocery shopping. Thanks Grocemaina for making my life easier.

I am really disappointed with Grocemania. I have used Beelivery (a very similar business model) before and always was very pleased with their service, but thought I'd try and support a growing local business instead. This was a massive mistake.

The website guarantees delivery from the store within 30 - 60 minutes, however I have ordered several times now, and only received delivery once. I received a discount offer and excuses as to why this happened, so decided to give them a final chance the other day as I was released from hospital and too ill to leave the house. In other circumstance, I wouldn't.

I ordered at 1pm, and received no word or contact from anyone until FINALLY a text message around 4pm, to say that they could deliver at 5:30. Due to feeling so ill I said I'd be happy to have it as frankly I didn't want the drama of complaining. The driver arrived at 6:30pm, was very apologetic in his defence but I received no word of the further delay, or any apology from an official company rep. I've never experienced customer service so poor.

As with my previous undelivered orders, nobody gets in contact to inform you of any problems. You simply get a generic "refund" email in your inbox, and typically over an hour from when you placed the order. When I have called and texted the number listed to chase (someone's mobile) responses take hours and nobody ever answers the websites live chat function. I found myself as the customer CHASING the delivery and trying to verify if everything was OK - imagine if this was standard practice with UberEats or Deliveroo - there would be total uproar.

I was really angered to read on their website that a new "crowd-funding" campaign has been launched to support their growth. I think it is wrong to ask for public funding when you treat customers so poorly and clearly don't have the intention of running a business that delivers what is promised. I've also seen another negative review on here where someone has been quite rude in their response, which is unacceptable. Customers are paying money for a service, and at the bare minimum if you cannot provide you must be transparent, apologetic and contactable to properly manage complaints.

This is a good business idea as proven with other companies such as Home Run or Beelivery - but Grocemania is not cutting it at all.

I found Grocemania while I was looking for options for delivering milk to our office in central Kingston after 9am. I thought Grocemania would be perfect as it is hard to keep the office stocked up by popping out the shops now we are growing bigger and milk delivery companies are either too expensive for the amount we need, or deliver too early in the morning. I really wanted it to work for my own sake but also because they are a young company just starting out – I have therefore given them several chances to provide a good service, even though none of the orders I placed were processed as promised. I did not want to write them a negative review but unfortunately the facts speak for themselves. I can only think that the other positive reviews here are false or fabricated by friends! Nobody ever answers their official phone number (a mobile) and email responses are slow to non-existent… emails often bounce back too.

On their Twitter account, Grocemania state "Bringing the best groceries from any local store to your door or desk in 30 minutes! Kingston upon Thames, London.". On their website they promise delivery within the hour. I have placed the following orders with them in good faith:

Order 1542 (09 Oct) – ordered at 3pm, (apparently) delivered at 4.30pm (1.5hrs) – instructions also clearly stated that we are on the second floor of our building and it was delivered to another office on the first floor. Luckily we have a good relationship with them or we wouldn’t have known! I later emailed Grocemania to check what the delivery time should be and also to ask what went wrong with our first delivery and was told by the company’s founder “Regarding the timings, yes you are absolutely right and it usually takes under 1 hour for an order to be delivered.”. He apologised for the mix up with the delivery address and the delay, which was due to the shop the driver went to running out of milk and him having to go to another shop. I told the owner it was not essential for us that the orders arrive within the hour (although if this is what the company promise, I would expect an update by phone or email if it was going to take longer). We received a discount voucher for free delivery on our next order.

Order 1552 (16 Oct) – ordered at 11.30am, delivered around 5.30pm (6 hrs!!!!). I emailed and called several times but received no response until 4.15pm, when the founder once again emailed to tell me that “…the driver is on the way to deliver your milk now :) So sorry for the delay, today was extremely busy and we had just one delivery staff in Kingston and I remembered that you said that any time is good.”. I pointed out that I did not really say that any time is good... I said that delivery within the hour is not essential, however 6 hours is quite clearly far too long! By this time I had gone to the shop and bought milk myself. After emailing again I received another reply to tell me that at 5.15pm the driver was by Kingston Hill (the headquarters of the company I believe) and would be here within 10-15 minutes. This led me to conclude that the previous message, telling me that the driver was on the way at 4.15pm was in fact untrue. It turned out that the whole team of Grocemania were at a competition in London on 16th October, leaving one delivery person to fulfil their orders, rather than shutting down the website for the day. Interesting choice for a small company just starting out. We received one extra bottle of milk free, another discount code and a promise from the founder that we had been added to a “High Priority list” from now on. The driver also turned out to be the founder, who had been emailing me all along!

Order GM1559 (23 Oct) – ordered at around 3pm, delivered just before 5.30pm (2.5 hrs!). At 4.15pm I emailed to chase the order and my email bounced back. The order just appeared late, with no apology!

Order 1567 (30 Oct) – ordered at around 11.00 – order cancelled and refunded around 2pm. I was told by email that the payment did not go through – that it had been rejected by the bank twice and I should try re-ordering. I thought this was strange as I used the same card I always used (the same one used for all the previous Grocemania orders). After checking, I can see that the payment did go through and then was refunded. They also said the discount code I had used had been reinstated. I placed another order as requested but the discount code did not work – it said it had already been used…

Order 1568 (30 Oct) – ordered at 2.30pm – never delivered. After calling multiple times and emailing the two email addresses I could find, I eventually asked for a refund and today (24hrs later) received a reply apologising for the shocking service and telling me that the drivers must have missed the order due to confusion over the previous cancelled order. I was also offered another discount code and £20 off voucher.

Sadly, I can’t bear the thought of going through all this again and will not be ordering from Grocemania in the future. I don’t think this is surprising, but it is a shame as if the service worked as advertised it would be perfect for us. It is also a shame for Grocemania as the plan was for us to place a regular order every week. I would have thought a new company would see the value in looking after a new customer who could bring regular (and increasing) business and help to spread the word.

A missed opportunity for you – you can’t say I didn’t give you every chance!

Best experience ever, I'm using it at least twice a week.