Groomie.Club represents excellent products and I am learning, additionally, excellent Customer Service. I am amidst the resolution of my Groomie shaver being replaced as it has ceased to charge. Up... Voir plus
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Lisez les avis des autres
Warning Warning this company signs you up without you knowing for auto ship of razers every 6 weeks for $30 and the shaver does not shave well at all know matter how many times you go over the area it... Voir plus
Beware. First off this is a subscription service disguised as shaver company. They automatically subscribe you without your consent. Then the shaver is nothing special especially the fact the its p... Voir plus
As a loyal customer 18 months ago I ordered back up heads for my shaver didn't need until recently opened package to my surprise wrong heads I had ordered I contacted a rep and she made my day I wasn... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Groomie is a modern men’s grooming brand focused on high performance shaving and skin care solutions for head, face, and body. Best known for the BaldiePro electric shaver, Groomie designs tools and products that help men achieve smooth, comfortable results without the irritation commonly associated with traditional razors. Our grooming system includes electric rotary shavers, replacement blade subscriptions, pre shave oil, shave gel, aftershave, aloe serum, and other skin supportive essentials designed to protect and maintain healthy looking skin. Whether you shave your head daily, maintain facial hair, or groom your body, Groomie provides a simple, effective routine built for real life. We serve men at every stage, from those newly embracing a shaved head to experienced shavers seeking convenience and consistency. Our mission is to make shaving faster, cleaner, and easier with thoughtfully designed tools and skin care products that work together. Groomie is committed to quality, transparency, and helping men feel confident in their appearance every day!
Coordonnées de contact
Etats-Unis
- groomie.club
3,2
Moyen
337 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 29 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Product is excellent
Product is excellent. However, because of tariffs, I will not be ordering again soon
26 avril 2026
Avis spontané
Réponse de groomie.club
Love hearing this — thank you for sharing!
We put a lot of focus into making Groomie simple, smooth, and easy to use, so it’s great to hear it’s delivering for you.
Appreciate you being part of Groomie!
Great product
Great product, great support..so far, so good on exceeding my expectations
27 avril 2026
Avis spontané
Réponse de groomie.club
This made our day — thank you!
We’re so glad to hear you’re loving your Groomie. That’s exactly the experience we’re aiming for.
Really appreciate you being part of the community.
Dealt with issue with out a lot of run…
Dealt with issue with out a lot of run around. Doesn't help me tonight. But should in future
24 avril 2026
Avis spontané
Réponse de groomie.club
Thank you for your feedback, we appreciate your candidness!
I didnt order the product (razor…
I didnt order the product (razor replacement). I stated to you not to send it before it was shipped. Im disputed the sale and not paying since I didnt order it. You dont listen and shipped it anyway. Very poor business ethics. Close my acct. Dont ever send me anything again.
6 avril 2026
Avis spontané
Réponse de groomie.club
Hi — we really appreciate you sharing this, and we’re sorry this felt confusing.
The last thing we ever want is for someone to feel surprised by a charge or unsure about their subscription. That’s definitely not the experience we aim for.
We’d love to take a closer look at your account and make sure everything is fully sorted out — whether that’s confirming cancellation, reviewing charges, or helping with a refund if needed.
If you’re open to it, reach out to us at support@groomie.club with your order email and we’ll take care of this right away.
Best,
Groomie Support
I ordered a item and it was defective…
I ordered a item and it was defective and they made it right and was very helpful and the product is A+ thanks
9 avril 2026
Avis spontané
Réponse de groomie.club
Thank you so much for the kind words — this really means a lot to us!
We’re glad you’re enjoying your Groomie, and we appreciate you taking the time to share your experience.
Welcome to the Groomie family 🙂
What I have experienced is having to…deal with a website that doesn’t work!
What I have experienced is having to stay on your customer service to get them to reply to my emails! They kept referring me to the return website and it was not working!! Once they finally gave up on this idea, I got a RMA and was finally able to get the ball rolling!!
26 mars 2026
Avis spontané
Réponse de groomie.club
Hi — we’re really sorry to hear this, that’s not how we want anyone to feel after reaching out to us.
We do our best to respond to every support message, but it’s possible something was missed or didn’t come through properly, and we’d like to fix that.
If you can reach out to us again at support@groomie.club, we’ll prioritize your case and make sure you’re taken care of.
Best,
Groomie Support
Service staff is handling my order…
Service staff is handling my order issue very promptly. They are as good as their BaldiePro 2.0
14 avril 2026
Avis spontané
Réponse de groomie.club
This made our day — thank you!
We’re so glad to hear you’re loving your Groomie. That’s exactly the experience we’re aiming for.
Really appreciate you being part of the community.
Excellent interaction!
Prompt responses, knowledgeable staff, kind demeanor, clear communication. Well done in every way. Looking forward to receiving my product!
8 avril 2026
Avis spontané
Réponse de groomie.club
Thank you so much for the kind words — this really means a lot to us!
Welcome to the Groomie fam 🙂
Returned the groomie shaver but they…
Returned the groomie shaver but they continued to send replacement heads after at least 7 e mails to customer service nothing but a run around
8 avril 2026
Avis spontané
Réponse de groomie.club
Hi — we really appreciate you sharing this, and we’re sorry this felt confusing.
The last thing we ever want is for someone to feel surprised by a charge or unsure about their subscription. That’s definitely not the experience we aim for.
We’d love to take a closer look at your account and make sure everything is fully sorted out — whether that’s confirming cancellation, reviewing charges, or helping with a refund if needed.
If you’re open to it, reach out to us at support@groomie.club with your order email and we’ll take care of this right away.
Best,
Groomie Support
The groomie pro shaver has performed very well. Customer service has been very helpful.
The groomie pro shaver has performed great. I have been very satisfied with it. I use it to shave my head, but I only shave with it once or twice a week so I don't need to change the blade head very often. So after several months of being sent new replacement head regularly via automatic subscription I had accumulated about a dozen new heads. When I contacted customer support by email they were very helpful in helping me cancel my subscription for the new heads.
8 avril 2026
Avis spontané
Réponse de groomie.club
Love hearing this — thank you for sharing!
We put a lot of focus into making Groomie simple, smooth, and easy to use, so it’s great to hear it’s delivering for you.
Appreciate you being part of Groomie!
Finally After 4 Emails to Customer Service
Finally, after 4 emails to customer service, they finally got back to me. They indicated that I had two accounts and canceled one of them. They still have not finalized whether they will exchange a blade that does not fit my Groomie. We will see!
6 avril 2026
Avis spontané
Réponse de groomie.club
Thank you so much for the kind words — this really means a lot to us!
We’re glad you’re enjoying your Groomie, and we appreciate you taking the time to share your experience. 🙂
3 minutes. Maybe not. Works well though.
Immediate response was appreciated. Thank you and good job Groomie.10 minutes every 3-4 days and easy to clean. I do like this product. I tried Freebird and was not happy and returned it after first use.
3 avril 2026
Avis spontané
Réponse de groomie.club
This made our day — thank you!
We’re so glad to hear you’re loving your Groomie. That’s exactly the experience we’re aiming for.
Really appreciate you being part of the community.
Réponse de groomie.club
Thank you so much for the kind words — this really means a lot to us!
We’re glad you’re enjoying your Groomie, and we appreciate you taking the time to share your experience. 🙂
Cancelling the replacement blades…
Cancelling the replacement blades subscription is impossible. The Trustpilot options are misleading and ultimately useless, as they redirect you to customer support, where no one ever responds.
11 février 2026
Avis spontané
Réponse de groomie.club
Hi — we really appreciate you sharing this, and we’re sorry this felt confusing.
The last thing we ever want is for someone to feel surprised by a charge or unsure about their subscription. That’s definitely not the experience we aim for.
We’d love to take a closer look at your account and make sure everything is fully sorted out — whether that’s confirming cancellation, reviewing charges, or helping with a refund if needed.
If you’re open to it, reach out to us at support@groomie.club with your order email and we’ll take care of this right away.
Best,
Groomie Support
Very pleased to have return accepted…
Very pleased to have return accepted since I received it 37 days ago.
30 days is the standard for returns.
Thank you Groomie!
26 mars 2026
Avis spontané
Réponse de groomie.club
Love hearing this — thank you for sharing!
I do like the product
I do like the product. But I am reserving judgment until the shipping issue with my automated refill service is resolved.
24 mars 2026
Avis spontané
Réponse de groomie.club
Love hearing this — thank you for sharing!
We put a lot of focus into making Groomie simple, smooth, and easy to use, so it’s great to hear it’s delivering for you.
Appreciate you being part of Groomie!
Very responsive- got back to me within…
Very responsive- got back to me within the hour I reached out. Quick resolution to the issue and made it right with no problem. I appreciate the attentiveness.
24 mars 2026
Avis spontané
Réponse de groomie.club
Thank you so much for the kind words — this really means a lot to us!
Responsive, but disappointing
Response from the team was quick and helpful. The referral to the refund link was disappointing. I canceled my payment and product upon confirmation. I could not finish the refund process w/o taking a picture of the delivered product. This unnecessarily prolongs the process and a return of my payment. This part was not shared in the support team's response.
24 mars 2026
Avis spontané
Réponse de groomie.club
Hi — that’s definitely not what we want to hear, and we’re sorry you ran into this.
If your device stopped working, we’d really like to take a look and get this resolved for you, whether that’s a replacement or next steps under warranty.
There’s a chance we missed your earlier message, so if you can reach out again at support@groomie.club, we’ll make sure you’re taken care of quickly.
We’ve got you on this.
Best,
Groomie Support
Your company are scum
Your company are scum
I sent you a email because of your fuxx ups in shipping and asked you to credit and re-bill my credit card. but instead of doing the right thing you ignored my email and sent another order after I just got the order 4 days before you shipped another. You are scum bags and I will post everyday what you do to your customers. If you don’t cancel my account after I requested it in a email this morning I will take your company to court and find others that had the same issue. All it would have taken is you reply to a problem but now you have made this a big problem.
23 mars 2026
Avis spontané
Réponse de groomie.club
Hi — we’re really sorry to hear this, and we understand how frustrating this must feel.
We take concerns like this seriously, and this isn’t the experience we want anyone to have with Groomie.
We’d really appreciate the chance to look into your account and make sure everything is handled properly. If something went wrong, we’ll fix it.
If you’re open to it, reach out to us at support@groomie.club with your order details and we’ll take care of this directly.
We’re here to help.
Best,
Groomie Support
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