groomie.club Avis 

Billed me twice for refill. Never sent them. Impossible to communicate with them. They WILL screw you around BIG TIME. The original shaver is average at best. Overall, a horrible experience. BUYER BEWARE

Ordered a replacement blade for my shaver. It was the wrong model. Requested a return, they responded and I went through the website to process it. No option to send it back, just to keep or donate. They emailed me that the return was submitted. No refund. Ordered the correct blade, received it, works fine. Received another email saying my order was on the way. It's the same incorrect blade that I can't use. I'm on a 4 week subscription for BOTH blades now. Was able to cancel the incorrect blade subscription but still cannot stop the second one. Nowhere did it indicate that I was starting a monthly subscription when ordering these blades. If it was there, it was not obvious at all. Have been sending emails back and forth with customer service for a month now, with no resolution. Do yourself a favor and avoid this company at all costs.

Responded within 4 hours and gave me a refund promptly.

I still can’t figure out how to cancel subscription. Think you make it difficult on purpose

I love baldie pro shaver I get the shave ever.

you guys are great you get back to customers quick

The response to my email was quick and gave good instructions on how to change my subscription setting as per my inquiry.

Utter and complete money grubbing scam. Once they get your credit card information they continue to charge for unauthorized regular charges for support/additional products you did not agree to and do not even receive. Their customer support is completely non-responsive.

I wish I could say I had a great experience, but unfortunately that wasn't the case. After the first use, the device caused irritation and a burning sensation. I waited and tried it again later to see if there would be any improvement, but the issue remained the same.
I also want to warn others to be careful when placing their first order with GROOMIE. They automatically enroll you in a monthly membership and send replacement head. When you try to cancel, they tell you it's fine-but you're required to pay for the return shipping label yourself. This feels like a tactic to avoid covering return costs, leaving customers to lose money on shipping and often just keep the product instead

One of the attachments didnt work. Groomie wanted video that wouldn't go through to them so they have just disregarded my issue! Claim that blade replacements are in transit and there was a stop transit on those but no refund. They claim there is no customer service telephone number.
I would give them a 0 stars if I could.
Don't recommend doing business with Groomie company

It’s a scam. Difficult to impossible to cancel or leave a bad review. Do not order !
Before you can even use it you will have received innumerable extra parts, blades, and new shaver blades
Customer service is useless, impersonal, and a waste of time and money. You will be sorry!!!

Add my name to the growing list of bad reviews. I canceled my subscription, or so I thought, and before that I had suspended automatic shipping, again so I believed, only to have them charge my card for a new razor head and shipped before they informed me via email. On top of that, now that set was "lost in shipping " somewhere in Elburn, Illinois. I informed them of this and also told them to change my "ship to address" to my current address as I have moved. They claimed to have done this and finally shipped a replacement. They informed me about this 2 days after "shipping" it and have still got the wrong address according to tracking data. NO,I DO NOT RECOMMEND THIS PRODUCT AND COMPANY! Customer service is bad and deceiving as far as unsubscribing from your account as well as confusing. They will charge your card without permission even after canceling subscription and I will be contacting my credit card company for fraud investigation.

I would give zero stars if I could. Disgusting attitude. I ordered the shaver 16th December 25, still hasn't arrived, I've sent numerous emails giving all the details they've asked for, but they are still denying i ordered anything. I've even sent a PayPal screenshot to prove the transaction but still nothing.
What a con

Ordered it and immediately didn't like it. Called customer service to return which they say it is easy return for 90 days. Don't believe this. Its been six weeks and i still don't have my money back. And today!!! they sent me a automatic blade replacement for $30. I emailed and said cancel. they basically said to bad, you must also cancel the blade subscription which I didn't even know I had!! Horrible company. Don't waste your money!!!

This is trash. For the amount of ads I received, I was expecting something pretty life changing. It didn't even do the job at all. Plus the experience of sending it back was the worst.

Terrible company. Put me on auto refill 30 days after I bought it i received a shaving head. Cost 30 dollars Been waiting 37 days they finally responded after I sent another email with return address. I have to pay to send it back.

WARNING!!! Do not order your shaver from this company. I was led to this page looking for somewhere to post a negative review on this company and their products. I have read several of the reviews and had the same experience. I did not realize I was being entered into a subscription that they would not easily allow to be cancelled. I had attempted to do it on their site for some time unsuccessfully. I was forced to email their support and explain my situation when the site finally would not allow to skip the replacement blade order again. The order showed it had not shipped and I was able to convince support to cancel my subscription, but they still did not refund the order. I have no clue if they will do so in the future, but the quality of the product is not very well made. I used it twice and then bought another brand's product. I found that I was unable to return the product because I bought it on sale. I could live with that, but the subscription part is deceitful. I knew there was an issue with them when I could not find a phone number anywhere to contact them. You can only email their support and hope they reply. I have emailed them more times than I have received a response and they only respond when they want to and to what they want to. Oh, I also tried to dispute the transaction using my CashApp account, but it was unsuccessful. If you read their return/refund policy, you will see they have made it so they will not have to refund products unless they choose to.

I bought my son and groomy's shaver for Christmas and all of a sudden. They start sending me these shaver heads that I did not order. And start charging my credit card form and can't get them to cancel it. Will not receive unwanted products? Send you labels with no address on it to return it.

Ordered a gift for my Husband. Product that was sent was defective. Refund "policy" states 60 days to return product for a full refund, but the return "process" only allows you to do so within 30 days. They are slow to respond to messages, and I somehow subscribed to a service without knowing I had done so. Awful company, awful response to inquiries, and judging from other reviews, I am not alone. Awful experience. My plan is to call my credit card company and have the charges reversed. There is no other option to sever ties with Groomie. I want nothing more to do with this company.