These shoes are light weight, which I guess means insubstantial. You might as well stick your foot into a paper bag. I get the whole barefoot feel trend, but I think that a shoe ought to do basic shoe... Voir plus
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Lisez les avis des autres
The shoes are not good for my diabetic feet. They lack sufficient sole cushioning. I can't use them. I attempted to return them for a refund by calling the Customer Support number. The person told me... Voir plus
L'entreprise a répondu
I ordered two pairs of undersized shoes. The GF support team (Brian & Anthony) allowed me to keep the shoes on hand plus a 30% discount; and additionally provided me 30% off my next purchase. The qu... Voir plus
L'entreprise a répondu
Before I knew about Grounded Shoes, the arthritis in my lower back would keep me from walking for exercise and also arthritis in a hip (my right hip had already been replaced). I purchased two pair o... Voir plus
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3,8
Bien
2 k avis
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I tested wearing/walking around in…
I tested wearing/walking around in these shoes for 48 hours indoors. I had no issues wearing them and became accustomed to walking in them easily. Today was the real-world test. 3 miles on a concrete walk path with moderate slopes, wearing a 23 lb weight vest and carrying 40 ounces of water. Results are as follows: 1. The laces. I stopped multiple times to repull and tighten the laces as they continuously loosened over time. Not a show stopper, but more of a PITA - initially. 2. By mile 1.7, hot spots began in the balls of both feet and both heels. This is a significant issue. I was wearing thin, moreno wool/nylon socks and experienced foot slippage in the shoes. As of this moment (2.5 hours after the walk), resting (shoeless), the foot hot spots are still a significant issue. It remains to be seen if blisters appear within the next 12 hours. I am withholding my decision to return them and am curious to see if there are others with the same problem.
19 mai 2026
Avis spontané
Réponse de Groundedfootwear
Hi Robert,
Thank you for taking the time to leave such detailed and thoughtful feedback. We truly appreciate the effort you put into testing the shoes and sharing your experience so clearly.
We’re glad to hear the initial indoor adjustment period went smoothly, but we’re sorry that your longer outdoor walk resulted in discomfort and hot spots. We understand how frustrating that must have been, especially after putting the shoes through a real-world test with distance, slopes, and additional weight. Your comments regarding the laces loosening and the foot slippage are also very valuable feedback for our team.
Because our footwear is designed with a minimalist, barefoot-style feel, some customers do experience an adjustment period depending on terrain, sock choice, walking style, and duration of wear. That said, your comfort is incredibly important to us, and we never want you feeling uncertain about your experience.
We’d genuinely appreciate the opportunity to assist further and help determine whether a sizing adjustment, lacing method, or another option may improve the fit and reduce friction. Please feel free to reach out to our support team directly at support@groundedfootwear.co
or (888) 996-7910 if you’d like us to review this with you in more detail.
Thank you again for your honest and constructive feedback, Robert.
Regards,
Grounded Footwear
My experience with Grounded Footware…
My experience with Grounded Footware deserves a shout-out on two levels:
First, the Freedom shoes my wife and I purchased performed well-beyond our expectations. I no longer shuffle when I walk due to the stability the shoes provide. My wife was skeptical at first; but now she wears then all of the time.
Second, I ordered the wrong size when purchasing our second pair of shoes. I emailed their support and received a prompt response. They provided me with options which assisted me in making the making the right decision.
In a time when it difficult to get people to even respond, the art of great customer service is not lost on the staff at Grounded Footware. My interaction with them has been a breath of fresh air.
I owned a small company for 32 years before selling it in 2019. My motto has always been that it’s not the challenge you face, it’s how you handle it that makes the difference. Grounded Footware has handled my challenge very well.
In summary, the shoes live-up to their expectations and the company stands behind their products. If you have interest in their shoes, I will attest that you will not regret your decision to purchase.
16 mai 2026
Avis spontané
Réponse de Groundedfootwear
Hi there,
Thank you so much for taking the time to share such a thoughtful and detailed 5-star review. Your kind words truly mean a great deal to us.
We’re thrilled to hear that both you and your wife have had such a positive experience with your Freedom shoes and that they’ve exceeded your expectations. Knowing the shoes have helped improve your stability and walking comfort is exactly the kind of impact we hope to make. It’s also wonderful to hear that your wife became a fan as well after initially being skeptical.
We especially appreciate your comments about our customer support team. Coming from someone who successfully ran a business for 32 years, your perspective on customer service and how challenges are handled carries a lot of meaning to us. Your motto is one we deeply respect, and we’re honored that your experience with Grounded Footwear reflected that level of care and responsiveness.
Thank you again for your trust, support, and recommendation. We’re truly grateful to have you both as part of our community.
Best,
Grounded Footwear
Two Thumbs Up
My first pair of Grounded barefoot shoes made me a regular customer. I took to them immediately and I can see the difference in the health of my feet. I have more mobility in my toes and ankles after a couple of months of wearing Grounded shoes. Their customer support is outstanding with their thoroughness in follow ups.
14 mai 2026
Avis spontané
Réponse de Groundedfootwear
Hi Elena,
Thank you so much for taking the time to leave such a thoughtful 5-star review. We truly appreciate your kind words and support.
We’re thrilled to hear that your first pair made you a regular customer and that you noticed positive changes in the mobility of your toes and ankles after wearing our shoes. That kind of feedback is incredibly meaningful to us and exactly what we hope our footwear can provide.
We’re also so glad our customer support team has made a positive impression with their follow-up and care. Providing both quality footwear and dependable service is always our goal at Grounded Footwear.
Thank you again for your support and the “Two Thumbs Up,” Elena!
Best,
Grounded Footwear
I have had a WONDERFUL experience with Grounded Footwear
I have had a WONDERFUL experience with Grounded Footwear. They are very professional and extremely helpful.
Hazel was especially helpful and followed up with additional information.
Great customer service!
13 mai 2026
Avis spontané
Réponse de Groundedfootwear
Hi Bill,
Thank you so much for taking the time to leave such a wonderful 5-star review. We truly appreciate your kind words and support.
We’re delighted to hear that you’ve had such a positive experience with our team. Providing professional, helpful, and attentive service is always our goal, and we’re especially glad Hazel was able to assist you and follow up with additional information when needed. We’ll be sure to share your feedback with her — it will mean a lot.
Thank you again for choosing Grounded Footwear, Bill. Your support truly means the world to us.
Best,
Grounded Footwear
Most Comfortable Shoes
My husband and I, both in our 70's, love these shoes. We wore the shoes on an eight day river cruise along the Columbia River. Much walking outside. Feet were dry even after walking in the rain. Very comfortable. Felt like we were wearing nothing on our feet. Slips on easily. Ample room in the shoe box. No foot pain after wearing the shoes all day.
12 mai 2026
Avis spontané
Réponse de Groundedfootwear
Hi Diane,
Thank you so much for taking the time to share your experience and for the wonderful 5-star review. Your kind words truly mean a lot to us.
We’re so happy to hear that both you and your husband loved your shoes during your Columbia River cruise. It’s wonderful to know they kept your feet comfortable and dry through long days of walking, even in the rain, and that they felt so light and easy to wear. Hearing that you experienced no foot pain after wearing them all day is exactly the kind of feedback we hope for.
Thank you again for trusting Grounded Footwear, Diane. We’re honored to have been part of your adventure.
Best,
Grounded Footwear
I placed an order on 4/29
I placed an order on 4/29. 11 days later, still no delivery.
The website states specifically that customer's orders are shipped via UPS/USPS, with a typical arrival time of 3-5 business days.
On 4/6, I rec'd an email from their AI BOT, stating "You're order has landed". "Landed where, on the moon?" was my response, because there was no landing at my home. Also included in the BOT email was a tracking number, associated with "Amazon Shipping!"
If I wanted to be associated with Amazon, I'd have ordered from their site, and paid 50% less for these same shoes with FREE SHIPPING, than I paid by ordering directly from the Company Site, and paid $9.95 for them to ship the shoes to me using AMAZON SHIPPING!
On 4/10, I phoned Grounded Footwear Customer Service and was told the shipping was delayed all this time b/c the item I ordered has been "OUT OF STOCK".
During the 11 days of waiting for delivery, I've received 8 sales emails from this company. They seem to be able to send sales emails but are incapable of sending an email to advise of an item being "OUT OF STOCK"? How does a company expect to manage customer expectations this way?
Adding to the problem is the blatant misinformation regarding shipping.
Nowhere on their website is it mentioned that "AMAZON SHIPPING" is their carrier. UPS/USPS is the reference.
I've been told by their Customer Servive Team to now expect my order on Tuesday the 12th of May. The Amazon tracking number when tapped tells me delivery will be on Monday the 11th.
Returns are a joke...
It says free returns for size exchanges on their website. NOT TRUE!
They offer you a 30% discount on the new pair in the right size that they say they'll ship to you for free, but you, the customer, are responsible for the expense to return the wrong sized pair.
Then you, the customer have to call them with the USPS Tracking Number, but you are responsible for tracking when they received the returned item, and must call them to notify them that they received it, and then they issue a refund. Of course...these detailed instructions are not mentioned on their site anywhere.
Moral of the story...
Purchase elsewhere.
Discounts offered by less than honest companies who don't understand or care about the customer experience are not worth the frustration.
11 mai 2026
Avis spontané
Réponse de Groundedfootwear
Hi Moonlit,
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your experience and completely understand why this situation left you feeling frustrated.
We sincerely apologize for the delay in your order, the lack of proactive communication regarding the out-of-stock item, and the confusion surrounding the shipping carrier and tracking updates. We understand how disappointing it is to expect one delivery timeline and experience something very different, especially without clear updates along the way. Your comments regarding the return and exchange process are also important, and we recognize how the additional steps and costs may have felt unclear and inconvenient.
At Grounded Footwear, we never want customers to feel misinformed or unsupported, and we appreciate you bringing these concerns to our attention. Feedback like yours helps us identify where we need to improve both communication and transparency throughout the customer experience.
We would genuinely appreciate the opportunity to review your situation further and see if there’s a way we can help make things right. Please don’t hesitate to contact our support team directly at support@groundedfootwear.co
or (888) 996-7910.
Thank you again for your honest feedback.
Regards,
Grounded Footwear
Excellent and well-made shoes along…
Excellent and well-made shoes along with responsive if not superb customer service. I will purchase from Groundfootwear in the near future.
Drew K.
Merritt Island Fl
11 mai 2026
Avis spontané
Réponse de Groundedfootwear
Hi Drew,
Thank you so much for taking the time to leave a 5-star review. We truly appreciate your kind words and support.
We’re delighted to hear that you’re happy with both the quality of the shoes and the customer service you received. Providing well-made products along with responsive and dependable support is exactly what we strive for, so your feedback means a great deal to us.
Thank you again for choosing Grounded Footwear. We look forward to serving you again in the near future, Drew!
Thank you,
Grounded Footwear
Highly recommend !!!
I have just purchased my second pair of Ground foot ware. At first I was sceptacle but gave them a try and would never stop wearing them.
They are very comfortable and light weight. My wife saw I wear them all the time and became curious about them also. So with my second purchase I also bought her a pair and now she just loves them.
I give them a 5 ☆☆☆☆☆ rating and a thumbs up👍.
8 mai 2026
Avis spontané
Réponse de Groundedfootwear
Hi there,
Thank you so much for taking the time to leave such a wonderful 5-star review. We truly appreciate your kind words and support.
We’re so glad you decided to give our shoes a try, even with some initial skepticism, and it means a lot to hear they’ve become something you never want to stop wearing. Knowing that both you and your wife are now enjoying the comfort and lightweight feel makes this even more special for us.
Thank you as well for the recommendation, the 5 stars, and the thumbs up. We’re grateful to have you both as part of our community.
Best,
Grounded Footwear
This is my second pair
This is my second pair. I don’t want to wear anything else except when I’m barefoot, which is the same experience.
7 mai 2026
Avis spontané
Réponse de Groundedfootwear
Hi David,
Thank you so much for taking the time to leave a 5-star review. We truly appreciate your continued support.
We’re thrilled to hear that this is your second pair and that the experience feels so natural and comfortable for you. Hearing that the only thing comparable is being barefoot is exactly the kind of feedback we love to receive.
Thank you again for trusting Grounded Footwear and for being part of our community, David. We’re so glad our shoes have become your go-to choice.
Thank you,
Grounded Footwear
Extraordinary comfortable.
My sister, who has bad knees, recommended them. They feel like slippers on my feet. Yet I walk 3 miles on pavement and they do not disappoint. I have had some recent hip pain, which seems to have disappeared. Maybe it's a coincidence, but I'll take it! Wish they came in some more "fun" colors. I'd buy more
30 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Ellen,
Thank you so much for taking the time to share your experience and for the wonderful 5-star review. We truly appreciate your kind words.
We’re so glad your sister recommended us and that you’re enjoying the comfort — feeling like slippers while still supporting you on longer walks is exactly what we aim for. It’s also great to hear you’ve noticed improvements with your hip comfort, and we’re happy they’ve been a positive part of your routine.
We love your suggestion for more fun colors. We’ll be sure to share that with our team! Thank you again for trusting Grounded Footwear, Ellen.
Thank you,
Grounded Footwear
I got my shoes in a little over a week…
I got my shoes in a little over a week and was amazed at how light they were and easy to get on and off. However. I live in a rocky terrain and they are not good with large or sharp rocks. They are OK with smaller pebbles. I walk each day over one hour continuously.
30 mars 2026
Avis spontané
Réponse de Groundedfootwear
Hi Will,
Thank you for taking the time to share your experience and for your thoughtful 4-star review. We truly appreciate your feedback.
We’re glad to hear that you were happy with the quick delivery and that you’re enjoying how lightweight and easy the shoes are to wear. We also appreciate you sharing your experience walking on rocky terrain — that’s really helpful insight. Our shoes are designed with a flexible, minimalist sole for a more natural feel, which can make them better suited for everyday surfaces and lighter terrain rather than sharp or larger rocks.
It’s great to hear you’re getting in your daily walks, and we’re grateful you chose Grounded Footwear. Thanks again for your feedback, Will.
Thank you,
Grounded Footwear
I have never had such a quick response…
I have never had such a quick response and action from a customer service department anywhere like this team.
Anderson responded and immediately took action to correct my order mistake and issue my refund on the double orders I
Did in error. Their willingness to make sure I got what I wanted was so impressive . No hassle whatsoever to correct my mistake mistake. I appreciate and applaud their efforts. Thank you Anderson for making my requests so easy and correct ! Fantastic customer service
28 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Jere,
Thank you so much for taking the time to share your experience and for the fantastic 5-star review. We truly appreciate your kind words.
We’re thrilled to hear that Anderson was able to assist you so quickly and make the process of correcting your order smooth and hassle-free. Taking immediate action and ensuring everything is resolved properly is exactly the level of service we strive to provide. We’ll be sure to pass along your appreciation.
At Grounded Footwear, we’re committed to making every experience as easy and supportive as possible, so it’s wonderful to know that came through.
Thank you again for your support, Jere.
Best
Grounded Footwear
I received GREAT customer service from…
I received GREAT customer service from Groundedfootwear from not only one but two on their team! They followed up timely and kindly! This is the way it should be! Thank you!
23 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Michelle,
Thank you so much for taking the time to leave a 5-star review. We truly appreciate your kind words and support.
We’re delighted to hear that you had such a positive experience with not just one, but two members of our team. Providing timely, kind, and reliable support is exactly what we strive for, so it means a lot to know that came through in your experience.
Thank you again for choosing Grounded Footwear, Michelle. Your feedback truly made our day!
Thank you,
Grounded Footwear
These are the best shoes for support…
These are the best shoes for support and balance. And another good thing is the balance provided. For myself I have Parkinson disease and the shoe has provided me more balance than and stability for an 80 year old.
Thanks
Carol H.
15 janvier 2026
Avis spontané
Réponse de Groundedfootwear
Hi Carol,
Thank you so much for taking the time to share your experience and for the wonderful 5-star review. Your kind words truly mean a lot to us.
We’re so grateful to hear that the shoes have helped provide you with greater balance and stability, especially while navigating Parkinson’s. Knowing they’ve made a positive difference in your confidence and comfort is exactly why we do what we do.
At 80 years young, your feedback is especially inspiring, and we’re honored that Grounded Footwear can be a part of supporting your mobility. Thank you again for your trust and support, Carol.
Best,
Grounded Footwear
False advertising
I have polyneuropathy. The ads claim it assists with neuropathy pain. No it doesn’t.
This company claims money back guaranteed. No they do not. They offered me 25-30% of my money back and I can keep the (useless to me) shoes; or, I have the option to pay for my own shipping and still only get back the low percentage that I paid.
I remarked to the operator that, “ …apparently they don’t accept returns,” I was told, “No.”
19 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Linda,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the shoes did not provide the experience you had hoped for, especially given your challenges with polyneuropathy. We understand how disappointing that must feel.
We also sincerely apologize for the frustration surrounding your return experience and how our policies were communicated. We never want any customer to feel misled or unheard, and we appreciate you bringing these concerns to our attention. Your feedback is important and helps us improve both our communication and customer experience.
We would genuinely appreciate the opportunity to review your situation further and see how we can help. Please don’t hesitate to reach out to our support team directly at support@groundedfootwear.co or (888) 996-7910 so we can take another look at your case.
Thank you again for your honest feedback, Linda.
Regards,
Grounded Footwear
Happy, painless feet!
As I have gotten older, it seems my feet have widened out, and I often had pain on the ball of my foot. By having the zero-drop shoe, my weight is shifted to my heel, and my feet are so much happier! I have three pair and are waiting for one to come out in blue. My feet thank you!
8 février 2026
Avis spontané
Réponse de Groundedfootwear
Hi Diane,
Thank you so much for taking the time to share your experience and for the wonderful 5-star review. Your kind words truly mean a lot to us.
We’re so happy to hear that the zero-drop design has made such a positive difference for your comfort and that your feet are feeling happier. Knowing you’ve found relief and have already added three pairs to your collection is the highest compliment we could receive.
We also love hearing you’re waiting for a blue pair. We appreciate the color suggestion and will be sure to share it with our team! Thank you again for trusting Grounded Footwear, Diane. Your feet made our day.
Grounded Footwear
Typical internet customer service.
My rating is solely based on customer service. I requested a return months ago as I already had a pair from a previous purchase elsewhere. Nothing has happened yet from them and they have the shoes I sent. I am paying double for one pair of shoes, so they had better be great.
4 février 2026
Avis spontané
Réponse de Groundedfootwear
Hi Robert,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, especially the delay with your return and refund.
This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience and lack of follow-up. You shouldn’t have to chase updates or feel like you’re paying twice for a single pair of shoes.
We would really appreciate the opportunity to look into this immediately and get it resolved for you. Please don’t hesitate to reach out to our support team directly at support@groundedfootwear.co
or (888) 996-7910, and we’ll prioritize your case to ensure a proper resolution.
Thank you again for your patience and for bringing this to our attention, Robert.
Regards,
Grounded Footwear
GOOD CUSTOMER CARE: Hazel the customer service agent did a…
Hazel the customer service agent did a great job. She answered my questions about the grounded freedom footwear. She was professional and nice.
Hazel also looked for info on a sister company for grounded sheets when I asked if you carried that product.
I'd give her a high score because she did a good job.
And I also like the shoes.
16 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Linda,
Thank you so much for taking the time to leave a 5-star review. We truly appreciate your kind words and thoughtful feedback.
We’re so glad to hear that Hazel provided such helpful and professional support while answering your questions. Going the extra mile to look into additional information for you is exactly the level of care we aim to deliver, and we’ll be sure to pass along your kind recognition to her .
It’s also wonderful to hear that you’re enjoying your shoes! Thank you again for your support and for choosing Grounded Footwear, Linda.
All the best,
Grounded Footwear
Excellent Cusromer Service
I found Customer Service to be very helpful in all respects. Unfortunately the barefoot shoes I ordered just would not work for my feet. I contacted Customer Service to schedule a return for my shoes and it was as transparent and easy as anything could ever be.
Once the shoes were delivered to the address, as given to me by Customer Service, my refund was submitted to me immediately.
I definitely think they are a reliable and trustworthy company.
16 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Jud,
Thank you so much for taking the time to share your experience and for your thoughtful 4-star review. We truly appreciate your kind words.
We’re glad to hear that our customer service team was able to assist you and make the return process smooth and transparent. While we’re sorry that the shoes weren’t the right fit for your feet, it means a lot to know that your experience with our team was positive and that your refund was handled promptly.
Thank you for recognizing Grounded Footwear as a reliable and trustworthy company. We truly appreciate your support, Jud.
All the best,
Grounded Footwear
Awesome results from wearing these shoes
Well, I suffer from veinous insufficiency. I have had it for 16 years now. For the first time since buying these shoes, I have been able to stand for more than 45 minutes without pain. It was LIKE WOW for me. Walking is so much easier. I gotta buy me some more of these shoes. They are the greatest! Just wish they came in a few extra different colors.
Kathy
13 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Kathy,
Thank you so much for taking the time to share your experience and for the amazing 5-star review. Your words truly mean a lot to us.
We’re so glad to hear that you’ve experienced such a positive difference, especially after dealing with venous insufficiency for so many years. Being able to stand longer and walk more comfortably is something we never take for granted, and hearing your “wow” moment is incredibly meaningful to us.
It’s also great to know you’re planning to get more pairs and we appreciate your feedback about adding more color options. We’ll be sure to share that with our team!
Thank you again for trusting Grounded Footwear, Kathy.
Best,
Grounded Footwear
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