Haine & Smith Opticians Avis 

Took my partner's sunglasses into the Malmesbury branch as they arm had bent out and I didnt same to try fixing it and risking breaking them. The team fixed them straightaway, I am so grateful! Thank you Malmesbury H&S.

I feel so reassured by the expertise and knowledge of the staff at the Chippenham branch - particularly Stuart and Leanda. They are both incredible humans, who have gone out of their way to give me the very best service and care. I would recommend to anyone, especially those needing a bit of extra support. ⭐️⭐️⭐️⭐️⭐️

Just want to say a massive thank you to Tam. Went in with broken frames and he was incredible, he found the same replacement frames in their clearance draw and fitted them then & there. 5 Star Service all the way. Thank you Tam 🙏🏻

Friendly efficient and professional service

Very friendly team, helpful and supportive. Very happy with the whole experience from start to finish, thank you

My most recent experience at Highworth Haines & Smith was at a very high standard of service and made me feel to be a very valued customer; making me like a V.I.P. The reception is always inviting and the staff are very plesant. During my eyesight examination all of my concerns were listened to carefully and a personalised solution was proposed to me to give me the best funtionality that I required for my personal and working enviornment needs. Their advice was exceptionally and they helped me explore their product range, filtering down what I required and what my taste was. They were patient with my decision making and showed a geniune interest in the style and fitting of the frames. It was exciting for both me and the staff in choosing the frames and lenses. I highly recommend using Highworth Haines & Smith for all your optician needs.

I’d like to say a huge thank you to the team for replacing my varifocal lenses after I rather foolishly left my glasses on the dashboard of my car during some very hot weather. The lenses were damaged, but thankfully the two-year lens warranty covered the replacement. The service was friendly, efficient, and hassle-free throughout. I really appreciate the excellent customer care and would highly recommend this opticians.

My third pair of glasses from the Faringdon branch, staff are consistently friendly and helpful with a wealth of industry knowledge.
A large range of frames to suit even my fussiness.
And a great aftercare service.
I will be returning.

Brilliant from my eye test to dispensing my glasses. The staff make you feel welcome and guide you through every step with patience and care.

Very helpful and kind when we went in for help with my daughter’s glasses that needed attention! Thank you.

Knowledgeable and friendly staff. No hard selling a product I didn't want. Excellent value for money. I would highly recommend.

While on holiday I broke my glasses. I didn’t have a spare with me so I called in at the first optician I found. This happened to be Haines and Smith in Chichester.
They were lovely people, very welcoming and helpful. I was asked to go back an hour. On my return I found they had repaired my glasses and polished them.
I asked the charge and they refused to take anything for doing the work.

Rachel literally made my day at haine & smith opticians today, what a lovely lady. She fixed my sunglasses and was happy for a hug as payment. Thank you again.
Rachel went above and beyond, I’d recommend this independent buisness to anyone wanting to experience such lovely and caring customer service.

The staff are really friendly and helpful. The appointment was on time and efficiently carried out.
What's not to like!

The staff were very knowledgeable, friendly and helpful. Got an amazing pair of glasses. Lovely to support local businesses.
Thank you.

Great people, and service was excellent. Highly recommend this company. Thank you Calne branch.

The service I received from the shop in malmesbury was better than good. It was exceptional. I took a pair of sunglasses in for the lenses too be changed.
Nothing was too much trouble. They sent them away to be professionally replaced. The glasses came back with the work done, glasses sparkling, and to top it off, no charge.
Exceptional, and a master class in how to treat a customer
Thank you

Took my glasses in to be mended today. They were fixed quickly with no charge. Friendly efficient lady on reception.

My sunglasses arm had come away and Elle in the Cirencester store went over and beyond to fix it! So grateful! Thank you for your amazing service Elle.

Needed glasses repairing, which was completed in minutes by a very professional and competent optician. The reception staff were lovely.