I feel so reassured by the expertise and knowledge of the staff at the Chippenham branch - particularly Stuart and Leanda. They are both incredible humans, who have gone out of their way to give me th... Voir plus
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Lisez les avis des autres
Took my partner's sunglasses into the Malmesbury branch as they arm had bent out and I didnt same to try fixing it and risking breaking them. The team fixed them straightaway, I am so grateful! Thank... Voir plus
I’d like to say a huge thank you to the team for replacing my varifocal lenses after I rather foolishly left my glasses on the dashboard of my car during some very hot weather. The lenses were damaged... Voir plus
My most recent experience at Highworth Haines & Smith was at a very high standard of service and made me feel to be a very valued customer; making me like a V.I.P. The reception is always inviting and... Voir plus
À propos de l'entreprise
- Opticien
- Fournisseur de lentilles de contact
- Centre d'ophtalmologie
- Grossiste en lunettes
- Magasin de lunettes de soleil
Écrit par l'entreprise
Haine & Smith Opticians is an independent chain of opticians with 20 practices in and around Wiltshire. Since 1975, we’ve been dedicated to delivering bespoke eyecare, priding ourselves on earning the lifetime loyalty of our patients. We provide both NHS and private eye examinations, and offer a wide range of spectacles and contact lenses to suit all styles and budgets, including premium designer frames known for their exceptional quality. We also offer hearing care services, including free hearing assessments, delivered with the same personal approach our patients expect. Our mission is simple: Expertly delivering bespoke eyecare to our region, earning lifetime loyalty since 1975. With over 50 years of experience, we continue to focus on long-term relationships, ensuring that each patient receives a personal and professional service tailored to their needs. We go above and beyond to create an exceptional patient experience, from thorough eye tests and hearing assessments to expert advice on the best eyewear and hearing solutions. At Haine & Smith, we’re proud of our local high street presence, our commitment to quality care, and our reputation as a trusted provider of eyecare and hearing care throughout the Wiltshire region.
Coordonnées de contact
31A The Brittox, SN10 1AJ, Devizes, Royaume-Uni
- 01672513686
- info@haineandsmith.co.uk
- haineandsmith.co.uk
4,9
Excellent
136 avis
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Called in as a non Haine Smith customer…
Called in as a non Haine Smith customer needing several adjustments to my dreaded Flexon specs. Staff could not have been more attentive or helpful. Made several alterations going back and forth, replaced nose pads and did a thoroughly professional job. My regular optician is in Taunton although I have no hesitation in recommending this team. Thank you very much indeed.
9 juillet 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for taking the time to leave us such a lovely review.
We're delighted the team was able to get your glasses feeling comfortable again. It's always a pleasure to help, whether your glasses came from Haine & Smith or elsewhere.
Thank you for your recommendation – we'll be sure to share your kind words with the team.
Extremely helpful
Extremely helpful, delighted to recommend, will use again - thank you!
8 juillet 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your kind review. We’re really pleased we could help, and we greatly appreciate your recommendation.
We look forward to welcoming you back again in future.
Elle (Cirencester) was incredibly kind…
Elle (Cirencester) was incredibly kind and welcoming today- sorting out my elderly father's glasses quickly and professionally. Thank you for your lovely manner - such great customer service.
4 juillet 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your lovely review. We’re so pleased Elle was able to help and make you both feel welcome.
We’ll be sure to pass your kind words on to her and the Cirencester team.
Réponse de Haine & Smith Opticians
Thank you for your kind review. We’re so pleased to hear you always have a good experience with us, and we really appreciate your lovely comments about the team.
Cirencester Branch are excellent
The Cirencester branch staff are so lovely, helpful and friendly. I wouldn’t go anywhere else.
Diane is excellent and I fully trust her with my eye health and vision.
16 juin 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you so much for your lovely review. We’re delighted to hear that you feel so well looked after by our Cirencester team.
Your trust in Diane and the team means a great deal to us, and we’ll be sure to pass your kind words on.
I walked into the shop in Malmesbury…
I walked into the shop in Malmesbury and asked if anyone would mind tightening my glasses as they slipped. Had a very helpful gentleman who happily did this even though I hadn’t got my glasses from them. Thank you.
5 juin 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your kind review. We’re really pleased our Malmesbury team were able to help, and we’ll be sure to pass your comments on.
We’d be very happy to welcome you back in future, should you ever need any help with your eyecare.
Excellent
Excellent, professional and friendly service. I would recommend them.
20 juin 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your kind review. We’re so pleased to hear you had a positive experience with us, and we really appreciate your recommendation.
Couldn’t have been more helpful
The folks at Haine & Smith were kind enough to fix my glasses and couldn’t have been more helpful, especially Georgie. Thanks guys 🙏
16 juin 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your kind review. We’re really pleased to hear you received excellent service, and we appreciate you taking the time to share your feedback.
Excellent Optician’s tservice.
Excellent service throughout the appointment. No change in optical prescription, so no new lenses needed.
9 juin 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for taking the time to leave a review. We’re really pleased to hear you received excellent service at your appointment.
We hope to see you next time.
Beating the odds.
Haine and Smith have always been great for my family and today was no exception. What i thought would be an impossible task was done in 10 mins. Having broken my glasses on day 2 of my holiday, i tried another well known opticians who said my glasses were irreparable, hayne and smith fixed them for me. Eye test booked inside the week too although could have been next day, if I had been free. All in all a five star performance today. Thank you Haine and Smith.
16 juin 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you so much for your lovely review. We’re really pleased we were able to help, especially while you were away on holiday.
It’s wonderful to hear that you and your family have always had such positive experiences with us, and we really appreciate you taking the time to share this.
Very patient and encouraging with my 8…
Very patient and encouraging with my 8 year old child
6 juin 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your kind review. We’re so pleased to hear you and your child had a positive experience with us. You’re both very welcome back any time.
I wandered in without an appointment to…
I wandered in without an appointment to get my glasses fixed.
One arm was bent - looked like the dog had sat in it.
Within 5 minutes they were as good as new. No charge.
Thank you.
5 juin 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your kind review. We’re really pleased we were able to help, and it’s lovely to know you had such a positive experience with us.
Popped into the shop with a damaged…
Popped into the shop with a damaged pair of glassses on the off chance that they would be able to replace the missing screw in the arm. Not only did they replace the screw but adjusted the hinge. All done within a few minutes.
Many thanks
4 juin 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your review, Adrian.
We're pleased we could help and get your glasses sorted for you. It's always nice to hear when a quick repair makes a difference.
Thank you for taking the time to leave your feedback.
Réponse de Haine & Smith Opticians
Thank you for taking the time to leave a review.
Comments like yours mean a great deal to the whole team and are always appreciated.
We look forward to seeing you again soon.
Promote Kish
I'd like say a big thank you to Kish from the Royal Wootton Bassett branch. My two children both had eye tests with him today and he was incredible with both of them.
My Daughter has complained of blurry vision for a few years but nothing was ever identified previously. Kish took such good care with her and was meticulous. He identified the problem and prescribed a pair of glasses. My Daughter felt seen and heard by Kish. He made her feel comfortable and asked her the questions, not me, he showed her so much care and respect, regardless of her age. This meant a lot to her and made her feel empowered.
My little boy was full of energy and Kish included him when he was checking my Daughter and then was relating to him during his own eye test, comparing his eye sight to super heroes. My children had the best time and were made to feel so welcome by Kish, but also by the other members of the team.
Kish is a caring, thorough, compassionate and highly competent Optician and H&S RWB are incredibly lucky to have him. Please hold on to him, he is excellent and deserves to be recognised. He is the cream of the crop. Thank you so much Kish 🙂
18 mai 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you so much for taking the time to leave such a thoughtful review, Mrs Boyland.
We are delighted to hear about your family's experience with Kish and the team at our practice in Royal Wootton Bassett. It is wonderful to know that both of your children felt comfortable, welcomed and listened to throughout their appointments.
Your comments about the care, patience and attention Kish showed, particularly in helping your daughter feel seen, heard and empowered, are incredibly special and will mean a great deal to him. We also loved hearing how he helped make the experience enjoyable for your son.
We will be sure to share your kind words with Kish and the wider team. Thank you again for your recommendation and for trusting us with your family's eye care.
Local staff member excellent (5Star)…
Local staff member excellent (5Star) but latest pricing not serious/credible. Last lenses purchased in July 2023 were £600. Have just been quoted £900!! Smells of greed somewhere down the supply line.......
15 mai 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your review, John.
We’re delighted to hear that you rated the service provided by our local team so highly, and we’ll be sure to pass your kind comments on to them.
We’re sorry to hear of your concerns regarding the cost of your recent quotation. As I’m sure you’re aware, the price of lenses can vary significantly depending on factors such as prescription changes, lens design, coatings and other options selected, so it can sometimes be difficult to make a direct comparison with previous purchases.
If you would be happy for us to look into this again, we would appreciate the opportunity to review the details of your quotation and see whether there is anything further we can do to help. Please feel free to contact us at info@haineandsmith.co.uk and we will ensure your enquiry is directed to the appropriate person.
All the best.
Lovely service from the staff
Lovely service from the staff. Great selection of frames and efficient timing for collection.
13 mai 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your review, Jaci.
We’re delighted to hear that you were pleased with both the service from our team and the selection of frames available. It's also great to know that your glasses were ready for collection promptly.
Thank you for choosing Haine & Smith, and we look forward to welcoming you again in the future.
Amazingly helpful when Haine & Smiths didn’t need to be…
I wandered in on an off chance today that Haine & Smiths would repair my broken glasses - the nose rest had been dislodged and screws lost. Lucy happily accepted the challenge and a few minutes later, all fixed with wonderful smiles and service! Thanks so much, Lucy!
1 mai 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you so much for your lovely feedback, Nigel.
We’re delighted Lucy was able to help and get your glasses repaired for you. We’ll be sure to pass your kind comments on to her. I know she’ll really appreciate them.
Réponse de Haine & Smith Opticians
Thank you for your kind feedback.
We’re delighted to hear the team continues to be so helpful. Your support is very much appreciated, and we look forward to welcoming you again soon.
Réponse de Haine & Smith Opticians
Thank you, Sandra, for your kind feedback.
Your comments are very much appreciated, and we look forward to welcoming you again in the future.
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