Customer service was above and beyond. My elderly mother needed an extra pair of glasses and was unable to go into the shop for choosing, sizing and fitting the glasses. Fran was able to find previous... Voir plus
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Lisez les avis des autres
I feel so reassured by the expertise and knowledge of the staff at the Chippenham branch - particularly Stuart and Leanda. They are both incredible humans, who have gone out of their way to give me th... Voir plus
Took my partner's sunglasses into the Malmesbury branch as they arm had bent out and I didnt same to try fixing it and risking breaking them. The team fixed them straightaway, I am so grateful! Thank... Voir plus
I’d like to say a huge thank you to the team for replacing my varifocal lenses after I rather foolishly left my glasses on the dashboard of my car during some very hot weather. The lenses were damaged... Voir plus
À propos de l'entreprise
- Opticien
- Fournisseur de lentilles de contact
- Centre d'ophtalmologie
- Grossiste en lunettes
- Magasin de lunettes de soleil
Écrit par l'entreprise
Haine & Smith Opticians is an independent chain of opticians with 20 practices in and around Wiltshire. Since 1975, we’ve been dedicated to delivering bespoke eyecare, priding ourselves on earning the lifetime loyalty of our patients. We provide both NHS and private eye examinations, and offer a wide range of spectacles and contact lenses to suit all styles and budgets, including premium designer frames known for their exceptional quality. We also offer hearing care services, including free hearing assessments, delivered with the same personal approach our patients expect. Our mission is simple: Expertly delivering bespoke eyecare to our region, earning lifetime loyalty since 1975. With over 50 years of experience, we continue to focus on long-term relationships, ensuring that each patient receives a personal and professional service tailored to their needs. We go above and beyond to create an exceptional patient experience, from thorough eye tests and hearing assessments to expert advice on the best eyewear and hearing solutions. At Haine & Smith, we’re proud of our local high street presence, our commitment to quality care, and our reputation as a trusted provider of eyecare and hearing care throughout the Wiltshire region.
Coordonnées de contact
31A The Brittox, SN10 1AJ, Devizes, Royaume-Uni
- 01672513686
- info@haineandsmith.co.uk
- haineandsmith.co.uk
4,9
Excellent
138 avis
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Réponse de Haine & Smith Opticians
Thank you for your kind feedback.
We’re delighted to hear the team continues to be so helpful. Your support is very much appreciated, and we look forward to welcoming you again soon.
Réponse de Haine & Smith Opticians
Thank you, Sandra, for your kind feedback.
Your comments are very much appreciated, and we look forward to welcoming you again in the future.
Réponse de Haine & Smith Opticians
Thank you, Clive, for taking the time to leave a review.
It’s great to hear you had such a positive experience with the team. We hope to see you again soon.
The friendliness of the staff is very…
The friendliness of the staff is very reassuring, always willing to listen to any concerns that people may have, in response the advice and help is extremely well delivered. I highly recommend Haine and Smith for anyone seeking eye sight guidance.
3 avril 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you again, David, for your very kind feedback and continued support.
We’re delighted to hear how reassured and well supported you feel by the team. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
My whole experience with this company…
My whole experience with this company was excellent. The staff were attentive and helpful when giving advice on my choice of frames and lenses. Nothing was too much trouble for them. I can highly recommend them.
22 avril 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you, Helena, for your wonderful feedback.
We’re delighted to hear you had such a positive experience with the team. Your kind comments and recommendation mean a great deal to us, and we truly appreciate you taking the time to share them.
Eye exams for adults and children
Had eye exams for the family at the Faringdon branch. Was easy to schedule and the staff was very nice. They did a bunch of assessments such as a photo, looking at shape with the air burst, reading letters, colours, 3D, etc. They were very patient with little kids also. Recommend this branch.
21 avril 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your lovely feedback.
We’re delighted to hear your family had such a positive experience at our Faringdon practice. It’s especially nice to hear the team helped make the visit comfortable and welcoming for both adults and children. Your recommendation is greatly appreciated.
Excellent customer service
Had a fantastic experience in Chippenham Haine & Smith getting lenses fitted in my new sunglasses. The opticial advisor was incredibly knowledgeable and handled my sunglasses frame and the lenses with care. Both of the ladies were very thorough and didn't push for unnecessary sales. Excellent customer service. Thank you
18 avril 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your wonderful feedback.
We’re delighted to hear you had such a positive experience with the team in Chippenham. Your comments about the care, knowledge and service you received are greatly appreciated, and we’ll be sure to share them with the team.
Polite and friendly staff
Polite and friendly staff. I took my damaged sunglasses in which they repaired FOC for me. Couldnt ask for more.
18 avril 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you, David, for your kind feedback.
We’re really pleased we could help with your sunglasses, and it’s lovely to hear you found the team polite and friendly. Your comments are very much appreciated and we hope to see you again.
Wonderful humans!
I popped into the Calne branch to be a be cheeky and ask whether i could have the arms on the glasses I already owned re shaped to fit better. The two ladies in there were amazing and so friendly. Made me aware that I was doing it at my own risk, which was no problem at all. Did a wonderful job and my glasses no longer threaten to fall off my face!
14 avril 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you so much, Emily. “Wonderful Humans” has certainly made us smile!
We’re delighted the team at Calne could help, and it’s great to hear your glasses are now fitting comfortably again. Your lovely feedback means a great deal to us.
Eye test and New glasses .
Very professional team Great personal care Great efforts by all involved.
13 avril 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you, Chris, for your kind feedback.
We’re delighted to hear you had such a positive experience with the team, and your comments are very much appreciated. We look forward to welcoming you again in the future.
Careful and thorough eye exam followed…
Careful and thorough eye exam followed by excellent fitting
7 avril 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your kind feedback.
We’re really pleased to hear you had such a positive experience, and your comments are greatly appreciated. We look forward to welcoming you again in the future.
Outstanding eye exam the most thorough…
Outstanding eye exam the most thorough I have ever had!
As a diabetic I need to have an optician I can trust to pick up any problems.
All the staff at Pewsey Haines and Smith welcoming and caring.
Definitely recommend!
8 avril 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you so much, Nicola. Your review has absolutely made my day!
We’re delighted to hear how positive your experience was at our Pewsey practice, and your trust in our team means a great deal to us. Thank you for your recommendation and kind words about the staff. We’ll be sure to share your feedback with the whole team.
Great choice of frames
Calm atmosphere to choose new glasses, helpful staff and a great choice of frames.
1 avril 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you, Tessa, for your lovely feedback.
We’re delighted to hear you enjoyed the calm atmosphere and found the team helpful during your visit. Your comments are very much appreciated, and we look forward to welcoming you again in the future.
Really friendly staff
Really friendly staff, detailed eye examination and explained all the details of the costs involved.
31 mars 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your kind feedback.
We’re really pleased you had a positive experience, and your comments are very much appreciated. We look forward to seeing you again.
Efficient & helpful service as always.
Efficient & helpful service as always.
30 mars 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your continued support.
We’re delighted to hear you consistently receive efficient and helpful service — it means a great deal to the team.
Had an issue with my eye
Had an issue with my eye, went in to enquire and was seen straight away. Excellent service from everyone involved.
26 mars 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your kind feedback.
We’re really pleased we could see you promptly and that you had a positive experience with the team. We hope everything is well with your eye, and we look forward to seeing you again.
Fanatic service
Took my elderly father to have an eye test. He has bad mobility and staff were so helpful getting him in and out of chair. They were very patient with my dad and so kind and helpful. I was so impressed with the service my husband and I will be having our eyes tested there from now on.
19 mars 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you so much for your kind feedback.
We’re really pleased we could support you and your father, and it means a great deal to hear that the team made a positive difference to your visit.
We truly appreciate your trust in us and look forward to welcoming you again.
Free repair
I was in Malmesbury in a local newsagent’s today when my glasses fell apart. It was very frustrating as I was trying to choose a birthday card. I looked up the high street ‘ saw a branch of Haine & Smith. I popped in & a very friendly & helpful gentleman replaced a screw that had fallen out - restoring them to good as new condition. It only took a few minutes whilst I waited & he didn’t charge me a penny. How good is that?
Thank you kind sir & well done H&S 👍😊
20 mars 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you so much for taking the time to leave such a kind review.
We’re really pleased we could help when you needed it — and it’s great to hear the team made such a positive impression.
Your feedback means a great deal to us, and we hope to see you again in the future.
Réponse de Haine & Smith Opticians
Thank you for your kind feedback.
We’re really pleased you found the team welcoming and knowledgeable. We look forward to seeing you again soon.
Helpful and friendly
I very helpful and friendly person fixed my glasses. Thank you so much!
16 mars 2026
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for taking the time to leave us a review. We really appreciate it.
We’re so pleased we could help with your glasses. We look forward to seeing you again.
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