Customer service was above and beyond. My elderly mother needed an extra pair of glasses and was unable to go into the shop for choosing, sizing and fitting the glasses. Fran was able to find previous... Voir plus
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Lisez les avis des autres
I feel so reassured by the expertise and knowledge of the staff at the Chippenham branch - particularly Stuart and Leanda. They are both incredible humans, who have gone out of their way to give me th... Voir plus
Took my partner's sunglasses into the Malmesbury branch as they arm had bent out and I didnt same to try fixing it and risking breaking them. The team fixed them straightaway, I am so grateful! Thank... Voir plus
I’d like to say a huge thank you to the team for replacing my varifocal lenses after I rather foolishly left my glasses on the dashboard of my car during some very hot weather. The lenses were damaged... Voir plus
À propos de l'entreprise
- Opticien
- Fournisseur de lentilles de contact
- Centre d'ophtalmologie
- Grossiste en lunettes
- Magasin de lunettes de soleil
Écrit par l'entreprise
Haine & Smith Opticians is an independent chain of opticians with 20 practices in and around Wiltshire. Since 1975, we’ve been dedicated to delivering bespoke eyecare, priding ourselves on earning the lifetime loyalty of our patients. We provide both NHS and private eye examinations, and offer a wide range of spectacles and contact lenses to suit all styles and budgets, including premium designer frames known for their exceptional quality. We also offer hearing care services, including free hearing assessments, delivered with the same personal approach our patients expect. Our mission is simple: Expertly delivering bespoke eyecare to our region, earning lifetime loyalty since 1975. With over 50 years of experience, we continue to focus on long-term relationships, ensuring that each patient receives a personal and professional service tailored to their needs. We go above and beyond to create an exceptional patient experience, from thorough eye tests and hearing assessments to expert advice on the best eyewear and hearing solutions. At Haine & Smith, we’re proud of our local high street presence, our commitment to quality care, and our reputation as a trusted provider of eyecare and hearing care throughout the Wiltshire region.
Coordonnées de contact
31A The Brittox, SN10 1AJ, Devizes, Royaume-Uni
- 01672513686
- info@haineandsmith.co.uk
- haineandsmith.co.uk
4,9
Excellent
138 avis
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Popped in to have my glasses mended…
Popped in to have my glasses mended this morning. Speedy service.
5 septembre 2025
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for popping in and for your kind words! We're really pleased we could help get your glasses sorted quickly. If you ever need us again, we're here to help.
Réponse de Haine & Smith Opticians
Thank you for your kind words! We're so pleased you found our service friendly - that's exactly the experience we aim to provide every patient, every visit. If there's anything else we can do to help, just let us know. We hope to see you again soon!
Excellent service
Always a friendly welcome at the Corsham branch where I visited yesterday to collect new specs for using computer.
Many thanks indeed.
Derek
27 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Hi Derek,
Thank you for your kind review. We’re delighted the Corsham team could provide a friendly welcome and help with your new computer specs. Pop in any time for an adjustment, a spec clean, some advice, or just a chat.
Best regards,
The Haine & Smith Team
Always so helpful whenever i go in
Always so helpful whenever i go in. Always such warm and friendly service too. Been going for years and years, always go above and beyond to ensure I am not 100% happy! Big shout out to Lucy in Cirencester 🩷
11 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Hi Ruby,
Thank you for your thoughtful review. We’re delighted to hear you’ve had such positive experiences over the years, and we’ll be sure to share your kind words with Lucy and the Cirencester team.
Best regards,
The Haine & Smith Team
shout out to lucy in cirencester
cirencester haine and smith is the place to be!! family of 5 and have been coming here for 20 years, we even pop in for a catch up. love to you all, thank you for your service !
28 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Hi Cleo,
Thank you for your kind words and for trusting us with your family’s eyecare over the past 20 years. We’ll make sure Lucy and the Cirencester team see your lovely feedback.
Best regards,
The Haine & Smith Team
Five Star Service ⭐️
Lovely staff and customer service, helped me find my perfect glasses i love themm. 😊
They also helped me find a good payment plan so i can easily and efficiently balance my outgoings. 😁
I definitely recommend this company. 😄
13 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Hi Abbey,
Thank you for the sparkling review! We’re so happy you found glasses you love. Enjoy your new specs - we can’t wait to see you again soon. 🤩
Best wishes,
The Haine & Smith Team
Top Service Thank You
You are made to feel welcome as soon as you enter the shop & everybody smiles. My appointment was on time, and nothing was too much trouble. Pardeep, my optician, is just truly amazing and takes her time to explain everything clearly & concisely and discusses my options without any pressure. I believe that I get excellent care and attention and always leave feeling my eyes are being well looked after.
20 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Hi David,
Thank you for your wonderful feedback! We’re thrilled you felt so welcomed and well looked after, and we’ll be sure to share your kind words with Pardeep - she’ll be delighted to hear them.
Best wishes,
The Haine & Smith Team
Extremely pleased.
As always, they were meticulous helping me choose a new pair of glasses. Less than a week later new specs arrived and after a little fine adjustment I was extremely pleased with them. You can buy cheaper but you can't buy better. I wouldn't go anywhere else.
23 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Hi Pete,
Thank you for the fantastic review—and we love that line, “You can buy cheaper but you can’t buy better.” We might have to borrow it! We’re so pleased you’re happy with your new specs and the care you received.
Best wishes,
The Haine & Smith Team
Would recommend Haine & Smith
Been with Haine &Smith at Malmesbury for over 25 years. Always professional. My daughter and husband also get their glasses/lenses from them. Very happy with them and would recommend.
19 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Hi Clare,
Thank you so much for your loyalty over the past 25 years - it really means the world to us. We’re delighted that your whole family trusts the Malmesbury team for their eyecare, and we look forward to looking after you all for many more years to come.
Best wishes,
The Haine & Smith Team
I brought in a pair of Oakley…
I brought in a pair of Oakley sunglasses where the screw had come out and was lost
The lady went out of her way to find something to mend them for me couldn't of been more helpful
21 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Hi Clare,
Thank you for your kind words! We’re so pleased our team could get your Oakleys back in action. We’d love to welcome you again whenever you need a check-up or just a quick glasses tune-up - our door’s always open.
Best wishes,
The Haine & Smith Team
Haine and Smith Cirencester have been…
Haine and Smith Cirencester have been so helpful and accommodating to me when coming back to them. They are always so friendly and know exactly how to help, highly recommend!
18 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Hi Abigail,
Thank you for the wonderful feedback! We’re delighted the Cirencester team could be so helpful and welcoming - your recommendation means a lot to us.
Best wishes,
The Haine & Smith Team
Malmesbury Branch has Amazing staff
Malmesbury Branch has Amazing staff - popped in to ask if they could put a replacement screw into my glasses after the lens fell out - they completely fixed my glasses and tightened up all the other screws which had become loose. then offered to tighten up my spare glasses - I am so grateful for their help at the Malmesbury High St branch team today
18 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Hi Vanessa,
Thank you for such a lovely review! We’re so pleased the Malmesbury team could get your glasses sorted and even give your spare pair some extra TLC. We’ll be sure to share your kind words with them.
Best wishes,
The Haine & Smith Team
LOVE YOU ALL
just 10/10 experience every time. staff are wonderful, customers are lovely, everyone is so friendly and happy to be here. hell yeah 😍 love you all xx
18 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Hi Lola,
Wow - what a review! You’ve made our day. We love having you with us and we’ll keep working to make every visit a 10/10 (and a little bit of “hell yeah” 😄).
Big thanks,
The Haine & Smith Team xx
Very thorough and patient examination…
Very thorough and patient examination at the Cirencester branch. Not hurried and well explained by friendly people.
18 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your kind words! We’re so pleased the Cirencester team gave you a thorough, unhurried examination and a friendly welcome. Feel free to call in any time - even if it’s just for advice or a quick chat.
Best.opticians.ever.
Great customer service, amazing staff, long time customers, very accomodating of needs and they always go above and beyond. We even stop in sometimes just for a catch up, love you guys xx
18 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Best.review.ever! Thank you for the lovely words and for always brightening our day when you drop in. You are always welcome :)
Friendly helpful expert local services
It is easy to forget these days how important it is to have fantastic shops and services on the high street, and this is especially true of having a fab opticians! I had been finding that annoyance of sunglasses that had stretched over time and were constantly slipping down my nose. I popped into Haines and Smith of Tetbury and the team couldn't have been kinder and more helpful. For 2 pairs of sunglasses they tightened up and reshaped the arms for a snugger fit and even gave them a clean for me! All of this was a complimentary service and why it's important to support local businesses. Many thanks!
15 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for such a thoughtful review! We’re delighted the Tetbury team could help tighten and clean your sunglasses and give you a great experience. Your support for local businesses means a lot to us.
Very pleased with he service
7 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Hi Kevin,
Thank you for the great review - we’re so glad you were pleased with our service!
Brilliant service
From the moment I went into the shop I was greeted by a friendly face, everyone made me feel at ease.Laura was very helpful and honest with helping me choose my new glasses and even some swimming goggles.I would like to thank them all for their professionalism knowledge and friendliness.Please ensure that these ladies know they are a huge asset to Haines and Smith Opticians,many,many thanks,
Liz Hughes 🙂
7 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Thank you for your lovely review! We’re so pleased Laura and the team made you feel welcome and helped you find just what you needed. We’ll be sure to share your kind words with them.
Very friendly and professional service
I visited the Trowbridge branch this afternoon and I was given the best customer service by Chloe and Kerry! Honestly, I don't often leave reviews but their knowledge and support meant that I left as a happy customer!
Thank you so much, ladies, I'll be back for sure.
5 août 2025
Avis spontané
Réponse de Haine & Smith Opticians
Thank you so much, Judit! It’s wonderful to hear you had such a positive experience at our Trowbridge branch. We’ll make sure Chloe and Kerry see your kind words - they’ll be delighted! Looking forward to welcoming you back again soon.
Réponse de Haine & Smith Opticians
Thank you, David! We’re so pleased to hear you found our team helpful and appreciated the advice and products. Your support means a lot to us.
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