I ordered HATTEKER 3 in 1 Professional Hair Clipper Waterproof RFC-69031 on 10th August 2026 and haven't received anything. I have email their support and no replies. Don't know if clipper will ever a... Voir plus
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I’ve purchased the beard trimmer 3 times. The trimmer reads that it’s fully charged but stops working after 30 seconds of use. All three had/have the same problem. The rechargeable battery is defectiv... Voir plus
My original review was three stars, because I had not received my package yet. As it would happen, the day after I wrote my review, I got my package! Hatteker makes the best shaver/ trimmer I have eve... Voir plus
L'entreprise a répondu
Product received, but took a while. This is an edited review as I initially give one star as “yodel” (the courier) had stated my product had been delivered, however I could not find it. After com... Voir plus
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36 avis
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HATTEKER 3 in 1 clippers not delivered
I ordered HATTEKER 3 in 1 Professional Hair Clipper Waterproof RFC-69031 on 10th August 2026 and haven't received anything. I have email their support and no replies. Don't know if clipper will ever arrive. I had bought the same clippers via Amazon and they worked great. Although Amazon were out stock, so tried Hatteker.co.uk not realising how bad the service has been for people.
10 août 2026
Avis spontané
I’ve purchased the beard trimmer 3…
I’ve purchased the beard trimmer 3 times. The trimmer reads that it’s fully charged but stops working after 30 seconds of use. All three had/have the same problem. The rechargeable battery is defective and can’t be replaced by the user.
1 septembre 2026
Avis spontané
I ordered a new blade for my shaver 17…
I ordered a new blade for my shaver 17 days ago, i have recied 3 mails informing me it is in transit 6 days ago, still no parcel, have emailed them twice and no reply, NEVER AGAIN
17 août 2026
Avis spontané
Product stopped working, wont answer emails
I bought 2 hair clippers and both have stopped working. The LED lights up saying 100% battery but it wont switch on. Ive emailed directly on their website and ive emailed to the support email address and heard nothing for weeks now. Terrible customer service and non existent communication.
11 juin 2026
Avis spontané
Delivery timescales frankly terrible
Delivery timescales frankly terrible. No indication when purchased that delivery would take over two weeks. And even dispatch started a week after purchase
28 avril 2026
Réponse de hatteker.co.uk
Hi Sam,
We’re sorry to hear that you were disappointed with the delivery time.
Our products are shipped with tracked international delivery, and delivery estimates are displayed on the product pages and during checkout. However, we understand that waiting longer than expected can still be frustrating.
We sincerely appreciate your feedback and will continue working to improve processing and shipping times.
If you need any assistance regarding your order, please contact us directly and we’ll be happy to help.
Best regards,
Hatteker Support
Happy with the item
I have had to wait a while for delivery, but it arrived today and happy with the item
28 avril 2026
Réponse de hatteker.co.uk
Hi,
Thank you for your message, and we sincerely apologize for the delay and lack of delivery updates.
We have checked your tracking information, and your parcel has already cleared import processing and has been handed to the local carrier for final delivery.
You should receive an update and delivery very soon. Please allow a little more time for the local courier to complete the delivery process.
We truly appreciate your patience and understanding.
Best regards,
Hatteker Support
I am very satisfied with my order
I am very satisfied with my order. The order process was easy. The part arrived in a reasonable time. The delivery tracking was accurate. My clippers are good as new.
27 avril 2026
Réponse de hatteker.co.uk
Thank you so much for your kind review!
We’re very happy to hear that the order process was smooth, the delivery tracking was accurate, and that your clippers are working like new again.
Your support truly means a lot to us, and we look forward to serving you again in the future.
Best regards,
Hatteker Support
I ordered the product and you shipped it
8 avril 2026
Réponse de hatteker.co.uk
Thank you for your review and support!
We’re glad your order arrived successfully and that everything went smoothly.
We truly appreciate your feedback and hope to serve you again in the future.
Best regards,
Hatteker Support
Package finally delivered, very happy!
My original review was three stars, because I had not received my package yet. As it would happen, the day after I wrote my review, I got my package! Hatteker makes the best shaver/ trimmer I have ever used! With a multitude of different clip-on trimming heads, you can get just about any cut you want! Very well made, and battery life is excellent! Highly recommended if you need to trim your beard, or do a quick touch up on a haircut!
27 avril 2026
Réponse de hatteker.co.uk
Hi Steve,
Thank you for your feedback, and we sincerely apologize for the frustration caused by the delivery delay.
We have checked the tracking information, and according to the latest update, your parcel was successfully delivered on April 29 in Hartland, WI.
We truly hope you have now received your order safely and that you are satisfied with the product. If there is any issue with the delivery or the item received, please contact us directly and we will be happy to assist you.
Best regards,
Hatteker Support
No customer support or response for missing items.
My hattekar clippers broke whilst on holiday. I instantly ordered a new blade directly from Hatteker's UK site. As a middle aged man with a bad hairline I have to shave my head twice a week so I was disappointed that the lead time was 5 to 15 days, but figured I could wait that long if need be. I assume the parts are coming from China as the carrier is listed as Yanwen. Long story short it's now been 21 days and no delivery. The tracking is stalled at "info recieved". Hatteker chased me for a review after 14 days, but have yet to respond to 4 emails I've sent since then asking for an update or refund. Near identical items are available on ebay (also from China) for about a quarter of the price. I recommend purchasing them instead. I paid a premium as I ordered directly from a company with a .co.uk website and have basically been ripped off. At least with ebay you'd have buyer protection from paypal and could get a refund. Waste of time ordering from these guys. Avoid.
4 février 2026
Avis spontané
Réponse de hatteker.co.uk
Hi,
We sincerely apologize for the delay and frustration caused by this order.
According to our records, the replacement blade was shipped and later delivered. However, we understand that the tracking updates were delayed and did not provide a good experience.
A full refund was also issued for your order after your request, despite the parcel already being in transit.
We appreciate your feedback and are continuously working to improve our communication and delivery experience for all customers.
Best regards,
Hatteker Support
DO NOT PURCHASE ANY ITEMS FROM HATTEKER!!
If I could rate this company zero i would. I ordered a replacement charger for my shaver almost 3 weeks ago. They claim it is with the courier. No tracking information provided. They refuse to communicate any further with me. I will make sure everyone is aware of how bad this company is.
19 février 2026
Avis spontané
Réponse de hatteker.co.uk
Hi,
We are very sorry to hear about your experience and understand your frustration regarding the delivery delay.
Your order was shipped with tracked international delivery, however tracking updates can sometimes take additional time to appear depending on the local courier and destination country.
We sincerely apologize if our response time did not meet your expectations. Please contact us again with your order number and we will be happy to check the latest shipping status or arrange a suitable solution for you.
Best regards,
Hatteker Support
Thoroughly misleading: company located in & sending from China, not UK; better order locally
The company does not, despite the name, the website or the information on the website implies, reside in the UK and sends their products from there, but instead straight from China. This also influences the shipping times which were estimated with 2-16 days on order (and while the 14 days it took for mine to arrive are still in the timeframe it was just barely) whereas the 2 days seem rather utopian.
The Tracking via Yanwen was my first indication that the company does not ship from the UK, was altogether rather unclear and ended somewhat dissatisfying with an email at 16:00 about the package now being out for delivery (which apparently was the case since about 9:00) and the simultaneous one about the successful delivery (placed on the doorstep).
The whole experience was rounded off by the fact that instead of the ordered product variant with less accessories I got the same variant I could've just ordered at the local online marketplaces.
So all in all the company's presentation is altogether misleading and I'd recommend ordering through a local marketplace which will probably result in a faster, cheaper and more environmentally friendly experience.
14 février 2026
Avis spontané
Réponse de hatteker.co.uk
Dear Leon,
Thank you for taking the time to share your feedback.
We are genuinely sorry that your experience did not fully meet your expectations, and we appreciate the opportunity to clarify a few important points.
First, Hatteker is originally a Chinese brand. While we operate within the UK market and stock certain trimmer models locally, some accessories and specific product variants are manufactured and shipped directly from our production facilities. This allows us to provide customers with customized configurations and requested accessory options.
Regarding the accessories you received: these components are specially produced in response to customer demand. We do not generate additional profit from including these parts — they are added purely to enhance customer satisfaction and provide better overall value.
Concerning shipping, the estimated delivery window of 2–16 days reflects the different fulfillment routes depending on stock availability and configuration. Your parcel arrived within the stated timeframe, though we understand that the tracking updates from Yanwen may not have been as clear or reassuring as expected. We are currently reviewing our communication process with logistics partners to improve transparency and customer experience.
We sincerely regret that the overall presentation of our company gave you a different impression. That was never our intention. Your feedback is valuable and helps us refine both our communication and service standards.
If there is anything further we can do to restore your confidence in us, please do not hesitate to contact us directly.
Kind regards,
Miller Ellyn
Customer Support Team
Awful customer service
I ordered a replacement part for my clippers; not only did it take nearly three weeks to arrive, but they sent the wrong item. Several weeks later, and multiple emails to their support department and still nothing.
21 décembre 2025
Avis spontané
Réponse de hatteker.co.uk
Dear James,
We are genuinely surprised to read this review, especially as this was your second order with us, and your first purchase was completed successfully without any issue.
Regarding this recent order, you contacted us and kindly provided a photo of the item received. After reviewing it, our support team confirmed by email that we would send the correct replacement part. The process for verifying parts and arranging international replacement shipments can take some time, but your case has been actively handled.
We always respond to our customers and never ignore support requests. If there was any perceived delay, it is related to the verification and logistics procedure — not a lack of assistance.
We understand that waiting can be frustrating, and we sincerely apologize for the inconvenience caused by the initial shipping delay and the incorrect item. However, we want to reassure you and future customers that we take responsibility and follow through until each case is resolved.
Please feel free to reply to our latest email if you need any further clarification — we remain at your disposal.
Kind regards,
Customer Support Team
Again they never sent the shaver I sent…
Again they never sent the shaver I sent numerous emails, been 7 weeks now no shaver! Order number was already on the previous reviews. Hatteker you need to refund or send the shaver this will keep going on and on. You don't even have a customer service number and ignored all emails through the contact form I sent it times tonight just in case you miss it again. Worst company I have ever had the displeasure to be involved with.
3 décembre 2025
Avis spontané
Réponse de hatteker.co.uk
Hi,
We sincerely apologize for the frustration and inconvenience caused by this situation.
We understand your disappointment regarding the delay and the lack of communication you experienced. This is not the level of service we aim to provide.
Please contact us again directly with your order number, and we will urgently review the case to either arrange a replacement shipment or issue a suitable resolution as quickly as possible.
We truly appreciate your patience and feedback, and we are continuously working to improve our customer support and delivery experience.
Best regards,
Hatteker Support
Avoid terrible poor quality shaver…
Avoid terrible poor quality shaver broke on first use customer service useless would never buy from this company again due to the low quality and fails to do as advertised AVOID
9 octobre 2025
Avis spontané
Réponse de hatteker.co.uk
Hi,
We are sorry to hear that you were disappointed with your experience and the product received.
This is not the quality standard we aim to provide, and we sincerely apologize for the inconvenience caused. If your shaver experienced an issue after first use, please contact us directly with your order details and photos/video of the problem so we can review the case and assist with a replacement or suitable solution.
We appreciate your feedback and take all customer concerns seriously as we continue improving our products and support service.
Best regards,
Hatteker Support
order made 22/07/2025 .poor information…
order made 22/07/2025 .poor information at point of sale, no shipping updates, unexplained delays in order fulfilment,
no customer service details supplied on website no replies to prior emails.
will not be a returning customer.
2 août 2025
Avis spontané
Best and best product for haircut ❤️❤️❤️
23 mai 2025
Avis spontané
Looove the product
Yeees, I got my Product from Hatteker.co.uk website, Support very friendly
thank you soooo much
21 mai 2025
Avis spontané
Product received, excellent customer service
Product received, but took a while.
This is an edited review as I initially give one star as “yodel” (the courier) had stated my product had been delivered, however I could not find it.
After complaining to Hatteker, whose customer service (Yohann) was excellent, they traced where Yodel had left it (inside the locked Electricity box, outside). If only Yodel had left a note saying where it was! 🤦🏼♂️
The product still took circa 10 days to arrive, however, it’s been received and it’s good quality. Special thanks to Yohann (at Hatteker) for the help and service. 👍🏻
15 avril 2025
Avis spontané
Réponse de hatteker.co.uk
Hi,
Thank you very much for updating your review and for your understanding.
We’re glad to hear that your order was successfully located and that you are satisfied with the product quality. We also appreciate your feedback regarding the delivery experience and courier communication.
Your kind words for Yohann truly mean a lot and will be shared with our support team.
Thank you again for your patience and support!
Best regards,
Hatteker Support
Good service and great product
12 mars 2025
Avis spontané
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