I ordered HATTEKER 3 in 1 Professional Hair Clipper Waterproof RFC-69031 on 10th August 2026 and haven't received anything. I have email their support and no replies. Don't know if clipper will ever a... Voir plus
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I’ve purchased the beard trimmer 3 times. The trimmer reads that it’s fully charged but stops working after 30 seconds of use. All three had/have the same problem. The rechargeable battery is defectiv... Voir plus
My original review was three stars, because I had not received my package yet. As it would happen, the day after I wrote my review, I got my package! Hatteker makes the best shaver/ trimmer I have eve... Voir plus
L'entreprise a répondu
Product received, but took a while. This is an edited review as I initially give one star as “yodel” (the courier) had stated my product had been delivered, however I could not find it. After com... Voir plus
L'entreprise a répondu
2,4
Bas
36 avis
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A répondu à 69 % de ses avis négatifs
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Decent razor but used probably 20 times…
Decent razor but used probably 20 times and won’t hold charge. Unable to contact company and get assistance, as others have found, and no reply to countless emails - see Amazon reviews about battery life. Avoid avoid avoid
1 février 2025
Avis spontané
Réponse de hatteker.co.uk
Hi,
We are sorry to hear about your experience and apologize for the inconvenience caused.
Battery performance can sometimes vary depending on usage and charging conditions, however this is certainly not the experience we want for our customers. We also apologize if you did not receive a timely response from our support team.
Please contact us again directly with your order details and the model of your razor so we can review the issue and assist with a suitable solution.
We appreciate your feedback and take all customer concerns seriously as we continue improving both our products and customer support.
Best regards,
Hatteker Support
Wish I'd checked trustpilot before I…
Wish I'd checked trustpilot before I bought this. Was looking on Amazon and wanted a change from the usual (reliable) Philips model. For 2 weeks I was happy with it then it refused to charge. Useless.Had to go to the inconvenience of returning item and looking for a replacement. One thing is for certain, won't be this conoang
19 mars 2025
Avis spontané
Réponse de hatteker.co.uk
Hi,
We are sorry to hear about your experience and apologize for the inconvenience caused.
This is certainly not the quality experience we aim to provide. While many customers use our products without issue, we understand how frustrating it can be when a charging problem occurs shortly after purchase.
We appreciate your feedback and are continuously working to improve both product reliability and customer experience.
Best regards,
Hatteker Support
Bought a beard trimmer from this…
Bought a beard trimmer from this company. Doesn't charge at all, customer service non existent.
6 mars 2025
Avis spontané
Réponse de hatteker.co.uk
Hello,
We are sorry to hear about this issue. After checking, we couldn’t find an order associated with your purchase in our store. It’s possible that you bought this product from another seller, such as on Amazon. We kindly ask you to contact the customer support of the platform where you made your purchase.
If you did purchase from us, please provide your order number so we can assist you as quickly as possible.
Best regards,
I bought beard trimmer last year i…
I bought beard trimmer last year i hardly use the trimmer im having problems with battery also motor or the blade seems to be stuck.. I have sent out 4/5 emails not had any replies back from them...
19 février 2025
Avis spontané
Réponse de hatteker.co.uk
Hello,
We are sorry to hear about this issue. After checking, we couldn’t find an order associated with your purchase in our store. It’s possible that you bought this product from another seller, such as on Amazon. We kindly ask you to contact the customer support of the platform where you made your purchase.
If you did purchase from us, please provide your order number so we can assist you as quickly as possible.
Best regards,
Scammer
Scammer. They never send any items. I have been scammed for an order i did not place
1 janvier 2025
Avis spontané
Réponse de hatteker.co.uk
Hi,
We are sorry to hear about your experience and take claims like this very seriously.
We would like to clarify that we do not intentionally charge customers for orders that were not placed or fail to ship valid orders. If you believe there has been an unauthorized transaction or an issue with your order, please contact us directly with the relevant details so we can investigate and assist as quickly as possible.
Best regards,
Hatteker Support
I have ordered an item
I have ordered an item, and they did not send me even confirmation emails. They don't reply and they don't send my item too
27 novembre 2024
Avis spontané
Réponse de hatteker.co.uk
Hi,
We are sorry to hear about your experience and apologize for the inconvenience caused.
Order confirmation emails can occasionally be filtered into spam or junk folders, and we also apologize if you did not receive a timely response from our support team.
Please contact us again directly with your order details so we can review the status of your shipment and assist you as quickly as possible.
Best regards,
Hatteker Support
No responses at all
Bought a hair trimmer from Amazon, it quickly stopped working, Amazon told me I had to contact the seller directly, I used the supplied contact form 3 times and directly email them, no response at all.
Eventually Amazon offered a full refund directly, but would not recommend this site ever.
2 décembre 2024
Avis spontané
Réponse de hatteker.co.uk
Hello,
We are sorry to hear about this issue. After checking, we couldn’t find an order associated with your purchase in our store. It’s possible that you bought this product from another seller, such as on Amazon. We kindly ask you to contact the customer support of the platform where you made your purchase.
If you did purchase from us, please provide your order number so we can assist you as quickly as possible.
Best regards,
Worst customer service you'll ever come across.
Would be happier if I could give minus stars, which would be more appropriate. The worst customer service imaginable!!
An attachment broke(my fault), so I contacted them to try and buy another. Before contacting, I searched their replacement parts website and the part I needed wasn't on there. So I contacted them four times over the course of a month with no response. Because of this, I will have to buy a new shaver from a different comapny just for the sake of one broken hair clipper part!
Don't waste your money on these jokers. Buy elsewhere.
9 juillet 2024
Avis spontané
Réponse de hatteker.co.uk
Hi,
We are sorry to hear about your experience and sincerely apologize for the frustration caused.
We understand how disappointing it is when you are unable to find a replacement part or receive a timely response from customer support. This is not the level of service we aim to provide.
We appreciate your feedback regarding replacement part availability and communication, and we are continuously working to improve both our support response times and spare parts catalog.
Best regards,
Hatteker Support
Only 1 charger sent and it doesn’t fit…
Only 1 charger sent and it doesn’t fit the hair clippers, only the beard trimmer. Customer support is totally rubbish to the point of not existing. Still waiting on a reply to several emails….. no contact number either.
17 juin 2024
Avis spontané
Réponse de hatteker.co.uk
Hi,
We are sorry to hear about your experience and apologize for the inconvenience caused.
Different Hatteker models can use different charger types, and we understand how frustrating it is to receive an item that does not fit your device as expected. We also apologize if you did not receive a timely response from our support team.
Please contact us again directly with the model number of your clipper and photos of the charger received so we can review the issue and assist with the correct replacement or a suitable solution.
Best regards,
Hatteker Support
BAD HATTEKER SERVICE AND PRODUCT!!!
A few months into purchasing a Hatteker SK113B hair trimmer in 2023 and it became faulty. Power switched on by itself and had to wait until it used all power before charging again only for the same problem to continue. Stopped using for a few days and it won't power at all now. Contacted customer services by individual email addressing and using their online form. No response for months, until one day they replied and said all emails I sent went to their SPAM folder, even their online forms, how utterly RUBBISH, there IT for customer data needs investigating! They then proceeded to make up a story of their own, suggesting I dropped the trimmer and it was self made damage, therefore they will not consider a refund or replacement, it's all my fault. They didn't ask for it to be posted back to investigate the fault, off the cuff made up story, totally WACK! They really are a very bad company, service and product... don't buy!
4 septembre 2023
Avis spontané
Réponse de hatteker.co.uk
Hi,
We are sorry to hear about your experience and sincerely apologize for the frustration caused.
We understand your disappointment regarding both the product issue and the communication experience you described. We also apologize for the delayed responses and any confusion regarding the assessment of the fault.
Customer feedback is taken seriously and helps us improve both our support process and product quality control. We regret that your experience did not meet expectations.
Best regards,
Hatteker Support
Avoid at all costs!
Avoid!
This company sell total rubbish and their customer service is non-existent.
I don’t think staff here have a brain cell between them hence they can’t work out how to reply.
Purchased a beard trimmer as a Xmas gift. After just 5 months it has failed and no longer charges.
Any decent large company would assist and replace but goes to show that this so called company is dodgy as they don’t want to know.
They have a live chat on their website that they fail to use. They fail to respond to emails and any kind of communication.
Stick to the big well known brands! It’s definitely worth it!
31 mai 2024
Avis spontané
Réponse de hatteker.co.uk
Hi,
We are sorry to hear about your experience and sincerely apologize for the frustration caused.
We understand how disappointing it is when a product develops a charging issue after several months of use, and we also regret that you did not receive the level of customer support you expected.
Your feedback regarding communication and response times is taken seriously, and we are continuously working to improve both our support service and customer experience.
Best regards,
Hatteker Support
Hatteker cordless hair trimmers
Purchased cordless hair trimmers which arrived in good time on Feb 1st. Initial use was good and unit held its charge for some time. First time performing a recharge failed as although showing 100% when removed from the charger it reverted to zero and failed to turn on. I contacted multiple time via Amazon and directly with Hatteker and to date no response at all. Tried the Chat link several times and again no response
18 avril 2024
Avis spontané
Réponse de hatteker.co.uk
Hi,
We are sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We understand how frustrating it is when a product experiences a charging issue after initial use, and we also regret that you did not receive a timely response through Amazon, email, or live chat support.
Your feedback regarding both product reliability and communication is taken seriously, and we are continuously working to improve our customer support experience.
Best regards,
Hatteker Support
Bought 10/03/2024.
Bought 10/03/2024.
I've chosed this product from the reviews I readed mostly.
I have tried it only for the beard, for the hair I have no idea.
I have read some negative reviews that it doesn't cut well and pulls all the hairs.
That's actually true if you have long beard and use the *hair clipper* instead of the *T-Blade trimmer*.
The T-Blade trimmer that goes up to 7mm cuts very well with no issues but the hair clipper it's true that it pulls a lot of hair.
I don't know why it's like that maybe it's designed only for hair which is more soft usually.
It would be nice though if it would work the same as it's not easy to trim medium beard with it.
Despite these comments the quality looks fine for it's price .
So from my perspective if you want to trim anything above 7mm choose another product.
25/03/2024 update:
It's very disappointing to see rusty parts inside a waterproof beard trimmer only after not even 1 month of use and without using it inside the shower for example. I was just washing it off slightly under the sink and with the clipper on.
25 mars 2024
Avis spontané
Réponse de hatteker.co.uk
Hi,
Thank you for taking the time to share such detailed feedback about your experience.
We appreciate your comments regarding the different attachments and trimming performance, as well as your observations about usage for longer beards. Feedback like this is very valuable for both future customers and product improvement.
We are also sorry to hear about the rust issue you experienced after a short period of use. This is certainly not the experience we want to provide, and your comments regarding durability and waterproof usage have been noted carefully.
Thank you again for your balanced and detailed review.
Best regards,
Hatteker Support
Had 2 Hatteker electric razors
Had 2 Hatteker electric razors. Both failed within 6 months. Tried to complain to company to resolve but just got totally ignored on both occasions.
1 mars 2024
Avis spontané
Réponse de hatteker.co.uk
Hello,
We are sorry to hear about this issue. After checking, we couldn’t find an order associated with your purchase in our store. It’s possible that you bought this product from another seller, such as on Amazon. We kindly ask you to contact the customer support of the platform where you made your purchase.
If you did purchase from us, please provide your order number so we can assist you as quickly as possible.
Best regards,
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