Amazing experience!!! Two of my children were referred and diagnosed within weeks. First child was 10 years old and process was easier with her my other child was 5 and online appointment with him... Voir plus
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Incredible service. So glad my assessment was done with Healios. The clinicians were so kind and understanding. I had a tech issue during my second session and the clinician didn’t hesitate to resched... Voir plus
L'entreprise a répondu
Myself and my 17 year old were referred to healios through a beeu form. Healios were very prompt in sending out relevant questionnaires to both myself and my daughter and we thorough but put us both... Voir plus
L'entreprise a répondu
I had my doubts to be honest, as an online assessment wasn't in my plan. And getting a child to engage online could cause a problem. But I have to say from beginning to end it was an exceptional exp... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Healios is a leading digital provider of mental health, autism and ADHD services for children and young people aged 25 and under.
Coordonnées de contact
Unit 4A Tileyard, N7 9AH, London, Royaume-Uni
- 0330 124 4222
- admin@healios.org.uk
- healios.org.uk
3,8
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51 avis
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I was a bit nervous and worried as ive…
I was a bit nervous and worried as ive never been given an online assessment but my daughter finally got the outcome she deserved and has finally received the support she needs.
25 novembre 2025
Avis spontané
Réponse de Healios
Hi Leanne. Thank you for taking the time to share your feedback about your family's Healios experience.
We’re really pleased to read that the assessment helped provide your daughter with the outcome and support she needed. We also understand that online assessments can feel unfamiliar at first. Thank you for placing your trust in our team.
With best wishes,
Faye
Fast appointment, slow response
Appointment came quickly and was conducted well. The practitioners put us all at ease and were thorough and professional.
However, I was told the result would take up to two weeks, possibly sooner as lots of info had been provided in advance so it was unlikely there would be any delay. Unfortunately, two weeks have passed and having contacted Healios I have been told 6-8 weeks is the wait time for results. I simply can’t understand why one of the practitioners would have given such hugely erroneous information about the timeframe. It’s disappointing as we will now miss out on early support from my son’s new school. I was asked at the time if we would need the report more urgently than two weeks and my response was no because it seemed to be quick enough. Well, we do need it more urgently now, but the timeframe was unrealistic in first place. My enquiry ticket was promptly closed by the support team with no apology for the mistake or inconvenience caused, just a standard “it’s 6-8 weeks” bye. Very disappointing.
I wouldn’t discourage anyone from using Healios, I would just like to forewarn people that the wait times for results are long and the emails from support, flippant.
*I have since received an email today they have contacted the clinicians regarding the outcome and that they should be in touch soon. Time will tell.
23 avril 2026
Avis spontané
Réponse de Healios
Hello Mrs Hughes,
Thank you for taking the time to share such thoughtful and detailed feedback about your family’s experience.
We appreciate you highlighting that the report timeframe discussed at your appointment unfortunately did not reflect the actual turnaround time, and we recognise the frustration and additional stress this caused, particularly during such an important transition period for your son’s move to a new school. We’re also sorry that the communication you received when chasing updates left you feeling unheard at times.
We will reach you directly to confirm the assessment outcome and talk through anything still outstanding. We’re also acting on the wider issue: clinicians are being briefed to give timeframes that match our actual turnaround, and the support team have been reminded on how to respond when families are waiting, so no one is met with a standard reply when something has clearly gone wrong.
We’re really pleased to hear that the assessment itself felt positive and supportive, and that the clinical team helped both you and your son feel comfortable and at ease throughout the process, as this is very important to us. Thank you again for taking the time to share your feedback with us. Hearing from families is incredibly important in helping us improve the support and experience we provide.
With best wishes,
Faye
Very knowledgeable and helpful
The clinicians that we saw were welcoming, patient and supportive. Their knowledge of autism and how it presents was immeasurable and the in depth report they gave was insightful and helpful. I can’t recommend this company enough
22 octobre 2025
Avis spontané
Réponse de Healios
Hi Kate. Thank you so much for taking the time to share your experience and for your recommendation. We’re so pleased to hear that the clinicians made you feel welcomed, supported and at ease throughout the assessment process.
It’s also wonderful to read that you found the report insightful and helpful. Thank you again for your kind words and for trusting Healios with your care. We wish you all the very best for the future.
Best wishes,
Faye
Good service
Communication through email and responding. On the assessment day online, they were very professional and patient.
.
18 août 2025
Avis spontané
Réponse de Healios
Hi Helen. Thank you for taking the time to share your experience. We’re really pleased to hear that you found the team professional, patient and supportive throughout the assessment process.
It’s also encouraging to read that communication and responsiveness helped make the experience a positive one for you.
Thank you again for your kind words. We wish you all the best for the future.
With best wishes,
Faye
Highly recommend Healios
My son had 3 previous referrals through paediatrics and Camhs and we were starting to bang our heads against a brick wall his first assessment we were told it was because he was a lockdown baby they all have problems! He’s just naughty he will grow out of it ! Second referral through Camhs they said he had traits of autism and discharged him and saying it could just be age related behaviours! Third referral he was put on the waiting list then Healios came along !! From start to finish the ladies were friendly we did have a couple of issues with my son getting upset so the appointment was rescheduled we had another appointment booked the same day and the appointment a couple of days later ! They listened to us which was something we felt we didn’t have through previous referrals! My son enjoyed talking to the ladies and playing games! I would highly recommend Healios to anyone and to be fair I’ve had a few parents tell me they are in the same boat as us and they are frustrated and I tell them Healios were brilliant! My son had assessments for Autism and ADHD which took approximately 6hrs in total and we had the results/ report back in 4 weeks and we then received a follow up phone call to see what we thought about the results ! If we had questions and they explained what will happen after receiving the results!
6 mars 2026
Avis spontané
Réponse de Healios
Hi Natalie. Thank you so much for taking the time to share such a thoughtful review and for recommending Healios to other families. We recognise how difficult and frustrating it can be when you feel unheard while trying to access the right support for your child.
We’re so pleased to read that our team helped your son feel comfortable and supported throughout the assessment process, and that you felt listened to and involved every step of the way. It’s also wonderful to hear that the follow-up support and clarity around next steps were helpful for your family.
Thank you again for your kind words and for trusting us with your son’s care. We wish you and your family all the very best for the future.
With best wishes,
Faye
Understanding and patient
Our assessment involved 2 different professionals who were both patient, understanding and explained anything in detail anything I was unsure of.
Online assessment I was dubious of but actually it helped my child being in their own home where they felt comfortable, and they were not pressured when they found things difficult.
5 janvier 2026
Avis spontané
Réponse de Healios
Hi Shivon. Thank you for taking the time to share your experience. We’re so pleased to hear that the professionals involved in your child’s assessment helped you feel supported, listened to and informed throughout the process.
It’s also really encouraging to read that the online assessment helped your child feel more comfortable and relaxed in a familiar environment. Creating an experience where children feel at ease and not under pressure is incredibly important to us.
Thank you again for your kind words and for trusting Healios with your child’s care. We wish you and your family all the very best for the future.
With best wishes,
Faye
I was worried about an online…
I was worried about an online assessment but they put my mind at ease. The process was thorough and the service was great.
31 août 2025
Avis spontané
Réponse de Healios
Hi Susan. Thank you for taking the time to share your Healios experience. We understand that an online assessment can feel worrying at first, and we’re so pleased that the team helped put your mind at ease and that you found the process thorough.
We’re really glad we could support you. Thank you again for your feedback and for trusting us with your care.
With best wishes,
Hannah
Was referred to these and they were…
Was referred to these and they were fast at responding and dealing with my child
15 janvier 2026
Avis spontané
Réponse de Healios
Hi Lisa. Thank you for taking the time to share your experience. We’re really pleased to read that that the team responded quickly to you and your child’s needs.
Thank you again for your kind words and for trusting us to support your family.
With best wishes,
Hannah
I had my doubts to be honest
I had my doubts to be honest, as an online assessment wasn't in my plan. And getting a child to engage online could cause a problem. But I have to say from beginning to end it was an exceptional experience. Shout out to Megan, who listened to what I said and took it on board. She also got my daughter to engage which was no mean feat.
5 Stars well deserved 👏
15 janvier 2026
Avis spontané
Réponse de Healios
Hi Geraldine. Thank you for taking the time to share your positive experience. We really appreciate your honesty, and we understand that accessing care online can feel uncertain at first.
We’re so pleased to hear that the experience was exceptional from beginning to end, and that your daughter was able to engage well with Megan.
Thank you again for your recommendation and for trusting us with your family’s care.
With best wishes,
Hannah
Highly recommend Healios!! …
My honest review is that this company went above all my expectations!!
The team communicated well, with empathy and compassion for what we are going through.
Expect lots of forms and filling in is expected for the service as a whole. However, support with any problems were a phone call or email away and always answered.
My report and feedback was in depth, professional and more informative than my other child’s NHS one. Since the official report we have also been able to receive support from outside agencies.
Healios were also quick with the process, from start to finish was around 6-8 weeks (after 12 years on NHS waiting list!)
Everything is completed online, so you will need a laptop, especially for the interview with your child.
30 avril 2026
Avis spontané
Réponse de Healios
Hi Kelly. Thank you so much for taking the time to share such a thoughtful review, and for your recommendation. It means a lot to read that we exceeded your expectations, and that the team supported you with empathy throughout.
We recognise how long and challenging the journey to getting the right support can be. After so many years of waiting, we’re so pleased that you were able to access an assessment and receive a detailed, professional report to help guide your next steps.
Thank you again for your kind words and for trusting us with your care. We wish you and your family all the best for the future.
With best wishes,
Hannah
Healois were friendly and helpful put…
Healois were friendly and helpful put daisy at ease. Finally got daisy diagnosed. Which will help daisy for her future. Glad we were referred to them from the NHS
Julie
31 octobre 2025
Avis spontané
Réponse de Healios
Hi Julie. Thanks so much for taking the time to share your Healios experience. We’re so pleased that Daisy felt at ease, and that the assessment has provided clarity for the future.
Thank you again for your kind words, we're delighted to have supported your family. We wish you both all the best for the future.
With best wishes, Hannah.
Happy
We was on NHS waiting list, got put over to Healios, from start to finish, we have been impressed, all happened very fast. Top marks here….
1 mars 2026
Avis spontané
Réponse de Healios
Hi Julie. Thank you for sharing your Healios experience. We're so pleased to have helped you access timely care.
With best wishes, Hannah
Awful patient support - Do not use Helios if you are an NHS right to choose patient.
The support team ignore emails and requests for help, or pass your questions onto someone else and then you never hear back. This happened several times. It's the worst customer support I've ever had to deal with.
The main issue is that I was referred by my GP under the NHS right to choose scheme, which meant the assessment was covered by the NHS.
However after I was diagnosed the only care they offered me was a referral to their other private company for medication. The initial cost being £995. As an NHS patient this is of zero help to me. When I tried to contact them to ask why the medication is not provided under the right to choose NHS scheme, I was ignored, multiple times. My GP even tried to contact them, and was ignored.
If you are looking to be diagnosed and to get medication under the NHS, do not use Helios. Make sure whoever does your diagnosis will also provide medication under the NHS and is willing to offer a shared care agreement with your GP, so they can take over prescribing and you do not have to pay high prices.
Post-diagnosis I feel that I got zero help. It does not say anywhere on their website that they will not provide medication under the NHS. It vaguely mentions support and care for patients but in my experience there was none.
This is all based on my own opinions and experience.
22 avril 2026
Avis spontané
Réponse de Healios
Hi Emma. Thank you for taking the time to share your feedback. I’m sorry your experience left you feeling unsupported, especially at the point you were expecting further help following your assessment. That is not the standard we aim to deliver.
We appreciate how frustrating and disappointing it must have been to feel unsupported after your assessment, particularly when you were seeking further help.
Changes to NHS Right to Choose contracts mean we are no longer able to provide ADHD prescribing services under the Right to Choose pathway. We recognise this has affected patients who were expecting to access medication as part of their care with Healios, and we are empathic to the uncertainty and inconvenience this may cause.
We also acknowledge your feedback regarding how this was communicated, we did not handle that clearly enough, and I understand the impact that has had on you. We are reviewing how to communicate these recent changes more clearly.
If you'd like to discuss this further or have any other concerns, please contact support@healios.org.uk.
With best wishes, Hannah.
Had a great experiences
Had a great experiences with healios/melios for my diagnosis. All consultations were professional and easy going and I appreciated that very much!
16 mars 2026
Avis spontané
Réponse de Healios
Hi Sam. Thank you so much for your five-star review. We’re really pleased to hear that your consultations felt professional and easy-going, and that you had a positive experience during your assessment.
Wishing you all the very best,
Hannah
Incredible service
Incredible service. So glad my assessment was done with Healios. The clinicians were so kind and understanding. I had a tech issue during my second session and the clinician didn’t hesitate to reschedule which meant a lot for me. Forever grateful. (As a bonus, my report came in almost 2 weeks, super speedy when I expected it to come at least 4-6 weeks.) the report was so detailed and thorough, couldn’t be happier. Thank you so much Healios, will definitely recommend this service.
30 janvier 2026
Avis spontané
Réponse de Healios
Hi Tahmina. Thank you for taking the time to share your experience and for leaving such a positive five-star review. We’re so pleased to read that our clinicians were kind and understanding, and that your clinician was able to reschedule your appointment following your technical issue.
We’re also glad to hear that your report arrived sooner than expected and that you found it detailed and thorough. Thank you for trusting Healios and for recommending our service. We’re so pleased to have supported you.
Best wishes, Hannah.
Son had his assessment 12/13 weeks ago
Son had his assessment 12/13 weeks ago, timeline given was 6-8 weeks for the diagnosis and still waiting despite numerous emails asking for an outcome and all I receive is “pass it onto the manager”
11 décembre 2025
Avis spontané
Réponse de Healios
Thank you for taking the time to share your experience. We are really sorry for the frustration and uncertainty this delay has caused you and your family — we understand how difficult it can be to wait for outcomes following an assessment, especially when assessments require additional time beyond what was first outlined
A Clinician has been in contact with your family and has provided an outcome for the assessment and the reasons that informed that decision. As discussed, the team will be in touch soon to share the report and arrange the feedback session with a Clinician.
We recognise that communication during this time hasn’t been as clear or timely as it should have been, and we’re truly sorry for that.
Thank you for your patience but please do not hesitate to reach out to us again if you need any further support.
Best wishes, Hannah.
No clear timelines for outcome of assessment
My daughter's first assessment was cancelled at short notice on the morning of the appointment as the clinician was off sick. We had already arranged for her to have the day off school. As my daughter is suspected of ASD she took very badly to this last minute change and ended up having a meltdown and refused to go to school.
A new appointment was quickly arranged a few days later and the actual appointment seemed to go well.
However since then there has been no follow-up care whatsoever. They just said they would let me know when the report was ready. Since then I have heard nothing.
After a month I emailed for an update and they said that the outcome is usually ready in 4-6 weeks. It has now been over 2 months and I have heard nothing.
I have emailed again to chase up twice and have not even received a response. Very disappointing service with no clear timelines.
11 septembre 2025
Avis spontané
Réponse de Healios
Thank you for taking the time to share your feedback. We’re very sorry for the distress caused by the short-notice cancellation of your daughter’s appointment. Unfortunately, the session had to be cancelled due to clinician sickness. We completely understand how difficult unexpected changes can be, particularly when supporting a young person who may find last-minute adjustments challenging, and we’re truly sorry for the impact this had on her school day. It was important to us that we rearranged the appointment quickly so she could continue with her assessment.
We also understand how important this stage of the process is for families. After speaking with our clinical team, we can confirm that we’re still waiting on some information from your daughter’s school before we can move things forward. We have contacted the school a couple of times by email to request this information.
A clinician has been in touch with you this week with an update, and we will continue to follow up with the school and keep you informed as things progress. As soon as we receive the remaining information, we’ll contact you straight away and outline the next steps.
We really appreciate you sharing your experience — feedback like yours helps us continue improving how we communicate with and support families throughout their journey with Healios.
If you have any further questions or would like to discuss anything in more detail, please don’t hesitate to contact us at support@healios.org.uk.
With best wishes,
Hannah
A really infantilising experience
Felt really invalidated, the only part involving me involved no questions apart from unrelated things like “do you want to get married”and other questions of that nature. I also had to do some activities that made me feel infantilised and a bit stupid, especially as I wasn’t fourteen at the time. As well as this, a lot of the evidence for my diagnosis came from what my parents said which I do think is unreliable due to them not remembering much about my childhood, and as I wasn’t there to explain the context these situations were taken at face value. Some things in my report were jsut not true as well and I left feeling really confused. To make things worse I was discharged with no further support despite having fairly high anxiety and depression symptoms.
24 août 2025
Avis spontané
Réponse de Healios
Hello,
Thank you for taking the time to share your experience. We’re very sorry to hear that your time with Healios left you feeling invalidated and confused. That’s never the experience we want anyone to have, and we take your feedback seriously.
Our clinicians aim to ensure that every session feels collaborative, age-appropriate, and respectful, and that your views are meaningfully included in the assessment process. We’re sorry this wasn’t your experience, and we’d like to understand more so that we can review what happened and learn from your feedback.
If you feel comfortable, please reach out to our support team using the email support@healios.org.uk so we can review your experience in more detail and ensure you receive the appropriate support.
Thank you again for sharing your feedback — it’s really valuable in helping us improve the quality of our care and the experience we provide to every person who uses our service.
With best wishes, Hannah.
Breathe of fresh air
My son has been under oxleas for a year waiting for assessment. Today we got out assessment at home via video was very nice being home while doing this.
Felt you could be honest and safe saying what issues I saw with his needs.
The lady was very friendly explained all to me very well. My son had his part the next day and he was comfortable in his own home.
I reccomend this as I felt listened to and heard I belive he will get the help required as he goes from stregth to strength.
1 septembre 2025
Avis spontané
Réponse de Healios
Hi Rochelle,
Thank you for sharing such a thoughtful and positive review. We’re so pleased to read that you and your son felt comfortable, safe, and listened to. It's wonderful to read your feedback on the online assessment and how accessing the service from home made a positive difference.
We wish you and your family all the best for the future.
With best wishes,
Hannah
My son's report filled with spelling…
My son's report filled with spelling mistakes, bad communication and completely unbalanced with erroneous data. For example...Ex says he doesn't smile and doesn't comfort others, I say this is absolutely untrue can provide video/photo and daily examples - report gives weighting to ex.. So I assume their process is just about funding.
5 juin 2025
Avis spontané
Réponse de Healios
Thank you for taking the time to share your experience. We’re truly sorry to read about the distress and frustration caused by the report, and we understand how upsetting it must be to feel that your views weren’t fully reflected.
It’s incredibly important to us that families feel heard, and that our reports are accurate, balanced, and clearly communicated. We take concerns like this very seriously and would really like to understand more about what happened.
If you’re open to it, please do get in touch with us directly at clinicalgovernance@healios.org.uk so we can look into this further and offer the right support.
Thank you again for bringing this to our attention.
With best wishes,
Hannah
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