Really great from start to finish- online search website easy to navigate and select your preferences, allows tweaks to get the best days/times that suit. Customer service staff really helpful when... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Was not sure about booking with this company as always booked with the big 3 - inghams, crystal and neilson Need not of being worried. Excellent service - easy private transport to the resort -... Voir plus
Perfect way to find a tailored shorter stay ski holiday for a family with mixed ideas about what a ski holiday looks like! Flight choices wide, any resort and hotel available and opportunity to add... Voir plus
L'entreprise a répondu
Booking to Montgenevre The team at Heidi were brilliant start to finish with my booking and subsequent follow ups. No issue was too big and the staff always had time to assist with my queri... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Heidi
Écrit par l'entreprise
We’re here to help you find the exact ski holiday you deserve.
Heidi burst onto the scene in 2018 when our founders, frustrated with how restrictive a typical package ski holiday could be, decided there had to be a better way.
So, with a winning combo of super-clever tech and a lovely team of passionate skiers, Heidi offers:
Freedom from faff
Search 1000s of ski holidays in seconds and easily book all your extras in one place.
Freedom to choose
Customise a great value holiday for any duration, from a choice of 300+ resorts.
Freedom to relax
Enjoy peace of mind at every step, from help finding a holiday, through to 24/7 support while you're away.
Find your freedom with Heidi.
Coordonnées de contact
63 Queen Square, BS1 4JZ, Bristol, Royaume-Uni
- 0117 457 6000
- heidi.com
4,7
Excellent
5 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Heidi
Hey Ana,
Really glad to hear it, thank you! 😊
Easy booking and great support is exactly what we aim for! Hope to see you back on the slopes with us soon! 🎿
Em - Customer Support Agent
Super easy process and Sam and Hattie…
Super easy process and Sam and Hattie were incredibly helpful in answering my queries
31 mars 2026
Réponse : Heidi
Hiya Sean,
Really glad to hear this, thank you! 😊
So pleased Sam and Hattie could help get everything sorted for you - we'll make sure to pass your kind words on to them both! 🙌
Hope to see you back with us again soon! ⛷️
Lucy - Customer Support Agent
The booking process was great with any…
The booking process was great with any questions being answered by a very helpful & knowledgeable person, immediately via their chat option
The Pierre et Vacances accommodation in Chantemerle was as described and their staff were also extremely friendly & helpful.
Transfers were promoted and easy too.
Great holiday all round. Thank you
30 mars 2026
Réponse : Heidi
Hey!
Really lovely to hear this, thank you! 😊
So glad the chat option could get your questions answered nice and quickly and that everything at Pierre et Vacances lived up to expectations. Chantemerle is a brilliant spot! 🏔️
Really pleased the transfers ran smoothly too. Sounds like a great trip all round and we hope to see you back on the slopes with us again soon! 🎿
Freya - Customer Support Agent
Simple and efficient
The booking process was incredibly simple. All the information was readily available, the website allowed me to pick and choose exactly what I was looking for and the prices were very competitive. Will book again in the future
23 mars 2026
Réponse : Heidi
Thank you! Simple, pick and choose exactly what you want at a competitive price - that's the Heidi experience we want everyone to have.
Really glad it delivered and we'll look forward to helping you plan the next one! ⛷️
All the best,
Freya - Customer Support Agent
Réponse : Heidi
Heya Nicholas,
Thank you so much, really glad to hear it! 😊
Hope to see you back with us again soon! ⛷️
Xav - Customer Support Agent
Simple to book-start to finish.
It was easy to contact Heidi, both initially and for follow up. Clear and quick booking process. Confirmation email and supplemental emails arrived in timely fashion. They were clear and concise. It was comforting knowing that Heidi were just a call away if you had any issues or questions at any time.
30 mars 2026
Réponse : Heidi
Hey!
This is so lovely to hear, thank you! 😊
Really glad everything felt clear and easy from the very first contact right through to the follow-up emails. Knowing we're just a call away really does make all the difference, and we're always happy to help! 🙌
Hope to see you back on the slopes with us again soon! ⛷️
Em - Customer Support Agent
Receptive and useful service
Initial and subsequent telephone support and presentation of options (via email) quick and directly reflected my stated requirements.
18 mars 2026
Réponse : Heidi
Heya John,
Really glad to hear this, thank you! 😊
Getting the right options in front of you quickly and making sure they actually match what you're looking for is so important to us. Really pleased the team could deliver on that! 🙌
Hope to see you back with us again soon! ⛷️
Em - Customer Support Agent
Really helpful staff
Really helpful staff, knowledgeable. Nothing too much trouble and any questions after booking.
30 mars 2026
Réponse : Heidi
Hi Mr. Drew,
So lovely to hear this, thank you! 😊
Really glad the team could be on hand whenever you needed them. Nothing too much trouble is exactly the attitude we want! 🙌
Hope to see you back on the slopes with us again soon! ⛷️
Lucy - Customer Support Agent
All was very well organised,
30 mars 2026
Réponse : Heidi
Thank you Wesley! Really glad it all came together so well.
Hope to see you back on the slopes with us again soon! ⛷️
All the best,
Xavier - Customer Support Agent
Great service & amazing holiday
We made a last minute booking with Heidi to Meribel, the 1st time we've ever booked with them but definitely won't be the last.
I found them to be very professional & immediately responded to the enquiries I had, delivering a speedy & personal service. Many thanks to Hattie who clarified all my questions via telephone following up with full information via email.
Prices are very competitive & private transfers were included which we very much appreciated.
After booking, communication was excellent from both Heidi & the transfer service.
Look forward to using Heidi again, we had an amazing holiday
30 mars 2026
Réponse : Heidi
Hi Fiona,
What a brilliant review - thank you so much!
Meribel is such a stunning resort, and we're so glad it lived up to expectations! Really pleased Hattie could take such good care of you and make sure every question was answered. She'll be absolutely thrilled to hear this, and we'll make sure to pass it on! 🙌
So glad the private transfers and communication all hit the mark, too. We really cannot wait to help you plan the next one! 🎿
Freya - Customer Support Agent
Really easy & helpful process
30 mars 2026
Réponse : Heidi
Heya!
Really glad to hear it, thank you! 😊
Hope to see you back with us soon! ⛷️
Xav - Customer Support Agent
Réponse : Heidi
Hey Mark,
Really glad to hear this, thank you! 😊
Great value and an amazing central apartment with stunning views - sounds perfect! 🏔️
Hope to see you back with us again soon! 🎿
Em - Customer Support Agent
My first trip skiing and Heidi were…
My first trip skiing and Heidi were amazing. So easy to build a package and everything was perfect, thank you
30 mars 2026
Réponse : Heidi
Hi Emma,
Your first ski trip - how exciting!! 🎉
So glad we could make it such a brilliant experience for you. Hopefully the first of many! 🎿
Hope to see you back on the slopes with us again soon!
Lucy - Customer Support Agent
Réponse : Heidi
Hey Samuel,
So glad to hear this, thank you! 😊
Hope to see you back with us again soon! ⛷️
Freya - Customer Support Agent
Poor communications once I had booked…
Poor communications once I had booked the holiday, quelle surprise!
Was told I could upgrade to half board, then told I needed to do it myself via the hotel. Then another advisor told me something else. The left hand needs to be introduced to the right!
Also, they use Ryanair - need I say more.
No resort rep at the airport or in resort.
Luckily there was a Crystal Ski Rep. My advice is to use Crystal Ski, just putting it out there.
On our last but one day we received a text with the collection time. Then we received another from a random taxi firm.
When I called to question this, nobody had an answer. So they had to call me back. It turned out, the random taxi company had the right time. Their time was an hour later and we would have missed our pick up.
And the final turd in the water pipe, our collection time was over 6 hours before we were due to take off, despite only a two hour transfer . When I questioned this, it was to avoid any traffic delays.
When I pointed out we were travelling at 5.30am, I said are you sure the roads are going to be so busy at this time of day?
So, to conclude.
Barge pole, touch, wouldn’t them I with.
Rearrange to make a well known phrase or saying!
21 mars 2026
Avis spontané
Réponse : Heidi
Hi Stefan,
Thanks for your feedback. We’re sorry to hear there was confusion around your booking and that communication felt inconsistent; that’s not the standard we aim for.
We offer a range of airlines so customers have the flexibility to choose options that suit their budget, and we’ll continue working to make all information clearer throughout the booking journey.
Your comments have been shared with the team as we continue to improve both our processes and customer experience.
We hope you still managed to enjoy your time away in the mountains.
All the best,
Victoria - Customer Support Manager
Brill experience so smooth and easy
28 mars 2026
Réponse : Heidi
Hey Alison,
Thank you, really glad to hear it! 😊
Smooth and easy is exactly what we aim for! Hope to see you back with us soon! 🎿
Em - Customer Support Agent
Had some great advice from real people
Had some great advice at unsociable hours from real people who could share their experience.
The after sales (pre-holiday) support and communication was top notch. Heidi are top of the list for when we book our next ski break!
26 février 2026
Réponse : Heidi
Hi Jeremy,
This is so lovely to hear, thank you! 😊
Real people, real experience and always on hand when you need them - that's exactly what we're all about! Really glad the team could be there for you even at the unsociable hours! 🙌
We cannot wait to help you plan the next one! ⛷️
Lucy - Customer Support Agent
Réponse : Heidi
Heya,
Thank you! 😄
Straight to the point is exactly how we like it! Hope to see you back with us soon! 🎿
Freya - Customer Support Agent
Once I spoke to a member of the team it…
Once I spoke to a member of the team it was easy.
29 mars 2026
Réponse : Heidi
Heya Peter,
Really glad the team could help, thank you! 😊
We're always on hand whenever you need us! Hope to see you back with us soon! ⛷️
Xav - Customer Support Agent
Wheatie La Clusaz trip
Everything went great from to start to finish, private transfer, great resort, hotel and spa just as described on the website. Thank you for a great holiday.
29 mars 2026
Réponse : Heidi
Hey Jason,
So lovely to hear this, thank you! 😊
Private transfer, great resort, hotel and spa, all as described - exactly what we want for every guest! Really glad it all came together so well for you. 🏔️
Hope to see you back with us again soon! 🎿
Em - Customer Support Agent
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