Really great from start to finish- online search website easy to navigate and select your preferences, allows tweaks to get the best days/times that suit. Customer service staff really helpful when... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Was not sure about booking with this company as always booked with the big 3 - inghams, crystal and neilson Need not of being worried. Excellent service - easy private transport to the resort -... Voir plus
Perfect way to find a tailored shorter stay ski holiday for a family with mixed ideas about what a ski holiday looks like! Flight choices wide, any resort and hotel available and opportunity to add... Voir plus
L'entreprise a répondu
Booking to Montgenevre The team at Heidi were brilliant start to finish with my booking and subsequent follow ups. No issue was too big and the staff always had time to assist with my queri... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Heidi
Écrit par l'entreprise
We’re here to help you find the exact ski holiday you deserve.
Heidi burst onto the scene in 2018 when our founders, frustrated with how restrictive a typical package ski holiday could be, decided there had to be a better way.
So, with a winning combo of super-clever tech and a lovely team of passionate skiers, Heidi offers:
Freedom from faff
Search 1000s of ski holidays in seconds and easily book all your extras in one place.
Freedom to choose
Customise a great value holiday for any duration, from a choice of 300+ resorts.
Freedom to relax
Enjoy peace of mind at every step, from help finding a holiday, through to 24/7 support while you're away.
Find your freedom with Heidi.
Coordonnées de contact
63 Queen Square, BS1 4JZ, Bristol, Royaume-Uni
- 0117 457 6000
- heidi.com
4,7
Excellent
5 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Once I spoke to a member of the team it…
Once I spoke to a member of the team it was easy.
29 mars 2026
Réponse : Heidi
Heya Peter,
Really glad the team could help, thank you! 😊
We're always on hand whenever you need us! Hope to see you back with us soon! ⛷️
Xav - Customer Support Agent
Wheatie La Clusaz trip
Everything went great from to start to finish, private transfer, great resort, hotel and spa just as described on the website. Thank you for a great holiday.
29 mars 2026
Réponse : Heidi
Hey Jason,
So lovely to hear this, thank you! 😊
Private transfer, great resort, hotel and spa, all as described - exactly what we want for every guest! Really glad it all came together so well for you. 🏔️
Hope to see you back with us again soon! 🎿
Em - Customer Support Agent
All just worked out smoothly!
21 mars 2026
Réponse : Heidi
Hi Chun Wing Wong,
That's what we like to hear, thank you! 😊
Hope to see you back on the slopes with us soon! ⛷️
Lucy - Customer Support Agent
Réponse : Heidi
Heya!
Thank you so much, really lovely to hear! 😊
So glad it all hit the mark! Hope to see you back with us again soon! 🏔️
Freya - Customer Support Agent
Excellent company with great customer support and service
Easy to book with a good choice of hotels and resorts.
28 mars 2026
Réponse : Heidi
Hey Brian,
Really glad to hear this, thank you! 😊
Hope to see you back on the slopes with us soon! ⛷️
Xav - Customer Support Agent
Réponse : Heidi
Hiya Heather,
Thank you, really glad to hear it! 😊
That's exactly what we aim for! Hope to see you back with us soon! 🎿
Em - Customer Support Agent
All paperwork received promptly and…
All paperwork received promptly and efficiently and all aspects of the ski trip to Andorra went smoothly.
24 mars 2026
Réponse : Heidi
Hi Angela,
Really glad to hear this, thank you! 😊
Andorra is such a great destination and we're pleased everything ran like clockwork from the paperwork right through to the trip itself! 🏔️
Hope to see you back on the slopes with us again soon! ⛷️
Lucy - Customer Support Agent
Very good experience with Heidi
Very good experience with Heidi . Excellent hotel and good transfer arrangements. Most importantly there were good communications . Would definitely use Heidi again .
28 mars 2026
Réponse : Heidi
Hi Philip,
Really glad to hear this, thank you! 😊
Great hotel, smooth transfers and clear communication throughout - exactly what we aim for! Really pleased it all came together so well for you. 🏔️
Hope to see you back on the slopes with us again soon! ⛷️
Lucy - Customer Support Agent
Great communication and pricing
Great communication and pricing. The hotel was fabulous and the location! Would use Heidi again!
28 mars 2026
Réponse : Heidi
Hey!
Really lovely to hear this, thank you! 😊
Great pricing, a fabulous hotel and a brilliant location - sounds like the perfect trip! Really glad it all hit the mark! ⛷️
Hope to see you back with us again soon! 🎿
Em - Customer Support Agent
Réponse : Heidi
Heya Keith
Really glad to hear it, thank you! 😊
Simple and clear is exactly what we aim for! Hope to see you back with us soon! ⛷️
Xav - Customer Support Agent
Great team on the end of the phone…
Great team on the end of the phone should you need them. Booked with Heidi several times. Seamless. Thanks Abbie for your help today.
29 mars 2026
Avis spontané
Réponse : Heidi
Hi Ian,
Really lovely to hear this, and welcome back! 😊
We'll make sure to pass your kind words on to Abbie; she'll be chuffed! Always great to have the team on hand when you need them. 🙌
Hope to see you back on the slopes with us again soon! ⛷️
Lucy - Customer Support Agent
Phone availability to discuss my needs…
Phone availability to discuss my needs was excellent.
Following email was superb with lots of information about each ski deal.
Booking and following communication was effective and timely.
Web site and app work very well.
Information and contact with flight provider, resort details, ski pass info was clear and effective.
Faultless service.
Thanks
20 mars 2026
Réponse : Heidi
Heya David!
Faultless - what a word, thank you so much! 😊
Really glad everything hit the mark from the initial phone call right through to the MyBooking portal, emails and all the resort details. We'll pass this on to the whole team, they'll be really chuffed to hear it! 🙌
Hope to see you back on the slopes with us again soon! ⛷️
Xav - Customer Support Agent
Overall good, but transfer needs improvement
Everything was really good and easy, except for the transfer experience managed by a different company. The transfer was managed really inefficiently on the way there and the times changed a lot from booking on both the way there and back (>1.5h different), eating into the time skiing.
27 mars 2026
Réponse : Heidi
Thank you! Really glad everything else was good and easy.
That feedback on the transfer is really helpful. Times shifting by over an hour and a half from what was booked, both ways, is a significant difference and we completely understand how frustrating that is when it eats into your time on the slopes. We'll make sure this is raised with the transfer provider.
Hope the skiing was brilliant despite the disruption and we'd love to welcome you back! ⛷️
All the best,
Calun - Customer Support Agent
All round fantastic
Great price (honouring price comparison promise), superb private transfer, well organised and lovely hotel. Will be booking for the third time next year! Thanks Heidi!
27 mars 2026
Réponse : Heidi
Hey Stephanie!
Third time - we love to hear it, thank you! 😊
Really glad the price match, private transfer and hotel all hit the mark again. We cannot wait to get you booked in for next year! 🎿
Em - Customer Support Agent
I had a wonderful hassle-free trip…
I had a wonderful hassle-free trip thanks to the help of the friendly Heidi team!
23 mars 2026
Réponse : Heidi
Hiya Karin!
Really lovely to hear this, thank you! 😊
Hassle-free and friendly is exactly what we're all about! Hope to see you back on the slopes with us soon! ⛷️
Lucy - Customer Support Agent
I recently stayed at Hotel Regina Les…
I recently stayed at Hotel Regina Les Gets and unfortunately had a very disappointing experience.
The apartment was not clean on arrival there was a thick layer of dust throughout, and several items in the kitchen, including cups, were so dirty they were sticking to the shelves. Basic amenities were also lacking: there was no kettle in the room, the towels provided were all too small to be practical, and there were no functioning lights in the bedroom.
The layout of the bathroom was also poorly designed, with the unit under the sink positioned so close to the toilet that it made it difficult to sit comfortably.
Service was equally frustrating. When we asked for additional pillows, we were made to feel as though it was an unreasonable request. Reception was frequently unattended during advertised hours, and when we were finally able to speak to someone, the response was dismissive, with staff stating they were busy closing the hotel.
We were also given no instructions for check out and had to chase staff for information ourselves.
The ski boot room was in a terrible state cluttered with rubbish, with broken equipment shelvesand no proper space to store skis or boots.
It’s a real shame, as the location of the hotel is excellent, but the overall standard of cleanliness, facilities, and service falls far below what would be expected
26 mars 2026
Réponse : Heidi
Hi there,
Thank you for taking the time to share such detailed feedback, we’re really sorry to hear about your experience at Hotel Regina in Les Gets.
At Heidi, we work with a large number of hotels and apartments across our destinations (hundreds across Europe), so feedback like yours is incredibly important in helping us maintain high standards across the properties we offer. While the day-to-day running of the hotel is managed independently, we do take issues like cleanliness, facilities, and service very seriously.
We’ll be sure to pass your comments directly on to the hotel so they are aware of these concerns and can make improvements for future guests. Feedback like this genuinely helps us review the properties we work with and ensure they meet the expectations of our customers.
We’re really sorry again that this impacted your stay, especially as we know how important these details are to a ski trip. Despite the hotel, we hope you had a wonderful time in the mountains.
Best wishes,
Victoria - Customer Support Manager
Change of location for trip
My husband booked us a ski trip to Seefeld in Austria. It was a fairly short notice trip (less than 6 weeks before). It was a three day ski trip. A week before we were contacted by Heidi to say that the Seefeld resort was closing a week earlier than planned. As such after checking it was OK they moved us to Soll. They rearranged all the transfers and other Logistical matters. We had picked Seefeld as it was only a 30 minute transfer from Innsbruck airport. Soll is only an hour. The hotel we stayed in was lovely.
I feel that they were very efficient and would most certainly use them again.
22 mars 2026
Avis spontané
Réponse : Heidi
Thank you Doreen! A resort closing early is never ideal news but really glad the team could get ahead of it, keep you informed and rearrange everything to Söll without any fuss. A lovely hotel and only an hour from Innsbruck... not a bad alternative! 🙂
Really glad it all worked out so well and we'd love to help you and your husband plan the next one! ⛷️
All the best,
Em - Customer Support Agent
Lucy was an absolute pleasure to deal…
Lucy was an absolute pleasure to deal with and very patient! Delighted with my holiday now!
26 mars 2026
Réponse : Heidi
Thank you! Really glad Lucy could make the whole process feel so easy and enjoyable. She'll be delighted to hear this!
Hope the holiday is every bit as brilliant as you're expecting! ⛷️
All the best,
Lucy - Customer Support Agent
Great pre holiday support and fantastic short break
Great pre holiday support for slightly complex logistics from Hattie at heidi. Well organised online documents and seamless travel and great accomodation. Nothing too much trouble and great bluelight card discount.
20 mars 2026
Avis spontané
Réponse : Heidi
Thank you Melanie! Complex logistics are no problem for Hattie and we're really glad she could make it all feel so straightforward. She'll be really pleased to hear this!
Really glad the Blue Light discount came in handy too and that the trip itself delivered from start to finish. We'd love to welcome you back for the next one! ⛷️
All the best,
Calun - Customer Support Agent
From start to finish
From start to finish, our experience was great, booking was simple and straightforward, and on the one occasion when I wanted to ask a question, there was an actual human on hand to respond.
22 mars 2026
Réponse : Heidi
Thank you Andrew! Simple, straightforward and a real person on hand when you needed one... that's exactly how it should be. We are so glad the Heidi team was able to give you a great experience. 🙂
Hope the trip was a brilliant one and we'd love to welcome you back! ⛷️
All the best,
Xavier - Customer Support Agent
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