Hippo Motor Finance Avis 

Customer service excellent very helpful straight forward and made easy step by step to achieve what your looking for in cars.

Alex was very patient and very helpful. He was kind and understanding he managed to land me an awesome deal. This guy is a credit to the company he didnt rush me and he didnt make me feel pressured i honestly whole heartedly give the company 10/10 this guy needs a promotion 👏

The guy Joe who sorted everything for myself was brilliant. Always pushing and making sure everything was sorted to my recommendations. Highly recommend

Zac was my contact and he has been incredible, keeping me informed all the way through the process

Made it really easy on the phone

quite easy and straight forward, good rate compared to the rest

Very good communication from Kayleigh found me a car very quickly

They were so helpful and not pushy about anything. They spoke in a away I could understand ( simple and in English) they got the best deal for the price I told them I could afford.

What can I say I’m super happy with my fiet 500 2022 plate it come beautifully cleaned smells lush all drives beautiful Graham the driver from hippo explained everything to me he was so so kind and I want to thank Connor lil and Jack for helping me get my dream car your the best garage ever and I take no notice of the bad reviews because clearly they have broken there’s themselfs my cars stunning and I’d 100000 be back later on in the future your company is a credit to have so thank you ☺️ I’m crying because I’m happy 😆 ignore the bad reviews guys as this is one of the best car 🚗 places Iv ever been to I’m so grateful if it wasn’t for you I wouldn’t have her snowball is settling in perfect thank you 😘 🥹🥲

The experience was quite amazing. That you can sit in the comfort of your home and arrange to own a car, is quite wonderful.

Good coms, and attention to customer needs, highly recommended.

Rhys my advisor was extremely helpful and helped me to find a great car. Extremely patient and no pressure at all.

Bernado was so helpful from start to finish helped me with all my questions and guided me to the end. Thankyou so much rebekah

The staff and managers were very helpful and helped me choose the best finance options. The process was very quick and professionally done

Alexandra was extremely helpful and solution focussed nothing was too much trouble! I came back to Hippo as I experienced 1st class customer service with my last car and this experience exceeded all of my expectations!
Thank you so much!

Excellent service from start to finish
Highly recommend

I rarely leave reviews, but my experience with this company has been so stressful and prolonged that I feel obligated to warn other customers.

I purchased a vehicle that arrived with a serious engine fault from day one. I reported the issue immediately, within the 30-day period, and repeatedly attempted to exercise my legal right to reject the vehicle under the Consumer Rights Act 2015.

Instead of explaining the return process, the company delayed for months, insisting on inspections and repairs I did not authorise, and refusing to acknowledge my right to reject. At one point, they even delivered the vehicle to a random person in my building without contacting me — and again, that was after I had refused to accept the vehicle. I still cannot believe a professional business would do this.

Over the four months, I had no usable car, yet still had to pay finance instalments. I also incurred thousands in travel costs and even lost a work contract due to the constant delays and broken promises regarding delivery and repair times.

Every time I asked about rejecting and returning the vehicle, I was ignored for up to 15 days, redirected, or given conflicting information. My calls were repeatedly avoided. The lack of accountability and disregard for my statutory rights has been genuinely shocking.

To make matters worse, the company carried out a full engine replacement without my permission and is now refusing to provide any documentation or warranty relating to that major repair — something that any reputable dealer would supply automatically.

I am now having to pursue legal action, as there has been no meaningful attempt to resolve matters fairly.

I strongly advise others to stay clear of this predatory company.

EDIT:

Your response contains several factual inaccuracies which I will correct below.

I did not “decline to investigate” the oil warning. I raised concerns repeatedly by email on 13 August and 26 August and continued reporting issues into early September. On 1 September I obtained an initial diagnosis, which you refused to accept, instructing me to obtain a second opinion — which I did. You then rejected that diagnosis as well. You did not collect the vehicle for your own inspection until 2 October. I have email evidence of this entire timeline.

At no point did I authorise a repair. From the beginning, I sought information on returning and rejecting the vehicle. Diagnosis was only permitted so you could confirm the fault — not so you could proceed with a repair. Proceeding with an engine replacement without consent is not authorisation; it is unilateral action.

Your claim that I was “happy to proceed with authorised repairs” is false.

The vehicle was delivered to an unauthorised person in my building without my consent and without notifying me. This is uncontested. Curious how you "investigated" but never contacted or followed up with my complaint regarding the illegal delivery of a vehicle to a random person AFTER I refused to accept and had already tried to return and reject?

The “goodwill” offer you reference was minimal, time-limited to a few days (classic predatory tactic to pressure the customer to give up their rights), and made only after months of delay and denial. It did not reflect the four months I had no usable vehicle, the costs I incurred, nor the losses I suffered.

You then closed the support ticket and refused to engage further — while simultaneously stating publicly that I should “contact you through official channels.” Both cannot be true.

If you intended to resolve this matter fairly, you would have:
• acknowledged my right to reject,
• not delayed diagnosis for weeks,
• not conducted a major repair without consent,
• provided documentation and warranty for the engine replacement,
• and not cut off communication.

I am pursuing legal remedies because every reasonable attempt to resolve this directly was blocked.

I stand by my review.

There where helpful and no pressure

Absolutely fantastic place. Very helpful and understood my needs in a vehicle. Definitely use them again.